Worst starbucks I have ever seen. Long wait and bartenders are rude. Talked with a manager wanted get refund cuz waiting time was more than 30mins, he told me wait in line 🤦🏼‍♂️ Wish there was another starbucks in Harvard Square!

It used to be a 5 star place, but now theres absolutely nowhere to sit. Gotta get your coffee to go. The entire upstairs is closed off. Please consider opening your upstairs again. 😊

This place was so cool!! It had a second floor which was amazing and great service. Will definitely come back again.

Worst experience in a Starbucks ever. They wanted me to wait 20 minutes for an order of one hot chocolate. That’s ridiculous, while they just keep pushing through mobile orders instead of assisting someone that order in store. No more love for the common man

The staff is fantastic and good at their job. However, the venue is visually unappealing. Kind of depressing after standing in there for too long. Also, despite what google says this is no longer a reserve store.

Its not a Starbucks Reserve store anymore, but they do still sell Reserve Beans.Great store, and great baristas. Knowledgeable about the products and concerned with getting you what you want.

My family was being typical tourists looking around Harvard. We stopped in at this Starbucks on a hot summer afternoon. It was extremely busy, but the staff were engaged and friendly. Our drinks were made to the Starbucks excellence. I highly recommend stopping into this Starbucks.

Decent place for coffee. Usually crowded.

Coolest starbucks ever!! This is a reserve store. We asked for the manager. She was amazing!! She gave us a verbal walkthrough behind the scenes about all the cool features of the store and the different machines and espressos. Then she made the perfect crafted espresso drinks for us. From start to finish the best experience ever inside any coffee shop.

This Starbucks coffeeshop is one of the best. It is spacious with two coffee bars one on the first floor and the second one upstairs. The view on Harvard Square from the second floor is beautiful

Having 2-year experience of working at Starbucks, I can say this Starbucks is one of those with higher quality among all the shops. Obviously there are always some tourists but this place is nice to work/study especially in the morning.

Very cool Starbucks, with a Reserve bar upstairs that has a much more extensive coffee menu, reminiscent of smaller coffee shops. Very cool!

THIS IS MY FAVORITE STARBUCKS! I get a coffee every morning and the baristas always go out of their way to make sure I start my day on the right foot :)They even remember my name. They typically have my mobile order ready within 2 minutes of placing it and are always willing to remake something if I’m feeling extra picky! Would give 10 stars if I could

This is one of the busiest starbucks. But you can still expect to get your drinks on time. At first the space seems small and crowded, buy there are more seating upstairs with a reserve bar that has completly different set of drinks than your regular starbucks. I love their hazelnut bianco from the reserve bar upstairs.

This place has gotten swanky since the last time I was here! Great coffee, great service.

There’s a black barista that is the rudest person I’ve ever met. He’s always fighting me on the straws and when I ask him to give it to me, he often gives me the smaller straw to annoy me. I don’t care if you want to save the whales. There’s no reason why you should ever be disrespectful to a comfortable. As a Black person, I don’t feel comfortable characterizing you by your race but I’ll make sure to find your name tag next time.

Its ok I like dd better

The bathrooms are usually disgusting, the lines are too long, as someone who is disabled, I use the mobile app to order, and then cannot get a refill, so sometimesI just have to buy something new. Also, this place, although it has a couple of good employees, is very discriminatory towards homeless people that buy things, Yet caters to students that sit in there all day without buying anything, or refill the same cup of coffee all day long. The way homeless people are treated when they have a question or concern, is completely different from how a housed person is treated. There is one manager in particular that is absolutely awful! She is blonde with short hair and glasses and openly discriminates, I believe her name is Seri. I have reported her before. If you are broke, and look it, dont come here, and dont come here if you want a cleanly place to eat, drink, and go to the bathroom, and most of the time, the bathroom is out of toilet paper, and once there was poop left on the inside of the toilet for 24 hours!!!!!

A great place to relax and see students and Families.

The staff here is always welcoming and seemingly happy to be working. I always bring in my reusable coffee mug and they gladly always fill it up perfectly to the top for me. I adore the fact that they give a discount for bringing in our own mugs. And their rewards star program. This location is awesome for coming in to do some work or meeting a friend or just grabbing a good cup of coffee. Thank you Starbucks!

I visited here for many years before it was closed due to Covid-19. Right now, its take out only. Before March 17, 2020, it was a good place to get hot and cold coffee or tea. It was open from 5 am to 11 pm, was popular and i would usually find one of my friends there. I have lived in Cambridge or Arlington, MA for 48 years and have Many old friends or acquaintances, many of whom i have seen in this Starbucks. The pastries, sandwiches, and several types of coffee are all good, although the variety of regular non-sweet food is limited.

Starbucks Reserve is always a fun experience. Today I had a Clover.

Absolutely sucks we drove from 2 hours away and the place is essentially closed. This is just a basic regular Starbucks. Not worth the trip. They should take down the reserve name as that experience is not available. Horrible experience.

Casual place and a lot different mugs. Open until midnight. Nice.

Great location, awesome customer service, world class caffeinated and non caffeinated based beverages. The baristas gave me a rundown on the quality and varieties of their inventory which was educational. The staff even recommended some places to shop and eat while I was in the area. I’m glad I stopped by. I had the Hazelnut Latte and a Chocolate pastry. I’m here for the Harvard mirror neurons.

The workers here are SOOO nice, very friendly and knowledgeable about the surrounding area. 10/10 recommend.

Good place, views on the second floor

What youd expect from Starbucks. Good location.

I go early in the morning and find Excellent customer service from Ray and Cecil at the Reserve Bar.

Its busy, free WiFi, and has a huge selection of reserve coffee

Thank heavens theres a starbucks right at the heart of things! This is where most Harvard tours begin. Its the main thoroughfare with multiple busy streets and a bus stop nearby. Before you go off exploring the history of Harvard, maybe stop by and let the awesome staff serve you!

This is one of my fav place at Harvard Square. The service is very good. Grab your coffee, go up stairs and enjoy the view outside windows while studying or just relaxing.

I liked their cold brew when I added cream and sugar. Im not a big fan of Starbucks but the people who work there were really nice and helpful. The seating was good upstairs and there was a plenty of space. مكان حلو بس مو كلش هاديء ..يعني مو مال دراسة لكن ممكن يكون للقاءات الإجتماعية . الگهوة الباردة مالتهم طيبة اذا تخليلهه شكر وكريم

This particular Starbucks has excellent options for single-origin coffee. Wonderful espresso. Uniquely chosen beans. And they also have a clover machine. The staff was extremely friendly and helpful and theres a nice Lounge upstairs to chill out. Very comfortable

They did the seating area over. It looks nice. Guess they had to do something about the people who would camp out there all day. You cant sit on the new seating for more than ten minutes. Its hard and/or has a bar that hits you right in the middle of the back if you try to lean back. Anyway its good for a quick cup of coffee.

This was a Starbucks. I never know what Google wants me to say about Starbucks stores. I mean one of the hallmarks of Starbucks stores is consistency oh, so they are pretty similar. I mean Im not going to say if youve seen one youve seen them all, but . . . Also, I wish Google would tell me which Starbucks this review pertains to. I mean, Ive been to a few Starbucks in the last month or two and I really dont know what Google is asking me for here.

I moved to Boston for one semester to take some classes and this Starbucks location was my savior. I had a virtual job so, I would just go here and work. Its open till midnight and has great wifi/ seating area. You can stay for a long time and no one really bothers you. The bathroom is a bit of a mess but, thats expected considering the location. Its a super busy / touristy place. The employees seriously need a raise! They put up with a lot. There are a few homeless people but, I think most of them are welcomed by the employees. I think its a safe space for the homeless for the most part so, I appreciate that. Great job and thanks for being my workplace for the past 5 months! :)

Happy hours buy 1 get 1 promotion is NOT ACCEPTED here :( very disappointing. Waited long lines for nothing . Talked to manager who was more rude than employee in the cash register. I do NOT recommend anyone !!!

Cool location with an upper and lower level. Very very busy most of the time. Unfortunately, some folks abuse this location e.g. people sleeping in the chairs, spreading out their bags, or getting in yelling matches on their cell phones. But overall, its still a cool spot to grab a coffee, hang with friends, or do some work.

Starbucks reserve ❤️

Should I just say this is the best Starbucks shop in the entire world? Anyways, its iconic second floor gives you a perfect window into bustling Harvard Square, while you sip your expensive cappuccino on their comfortable couches. Plus, this is one of the few Starbucks cafes anywhere to stay open till 1 am.

Pretty nice Starbucks. They have more than one floor here so you can come here to sit down and do whatever you please. They get crowded sometimes so be prepared to wait a while for your order when it is prime time.

This is the only Starbucks Reserve location in the area, and its terrific! Special items unavailable at regular Starbucks, more expensive, but you can still use Reward Stars. Great location and people watching too. Just wish it was larger with more seating/hangout space.

Lots of people frequent this Starbucks, especially tourists and visitors and even local residents. Takes a while to get the drinks you need but it is worthwhile. There is a second floor for more seating space but even with that, there is a good outside view too.

The place can be pretty busy--especially on weekends--so check Google to see if its a good time to go. The reserve bar on the second floor serves really great coffee and usually has a line that is shorter than the one downstairs.

This is a great Starbucks, especially the second floor allows you to overlook Harvard Square. Come early morning when nobody is there yet. Not only did I met some beautiful girls here, but also homeless people who stay there at in the evenings. Sometimes they play music in the evenings. I have worked from here many times, and the service and the barristers are always great.

This is a Starbucks so it automatically cant get above 4 stars. I rate this 3 because the personal is super chill.

Average quality Starbucks spread out over two floors. Very convenient location right next to the MBTA red line Harvard Square subway station. The second floor affords excellent views of Harvard Square and makes it a great place to socialize or study. At the end of a day, it is a Starbucks, however, and responsible for immeasurable environmental damage.

Avid lover of Starbucks here, and this one is great from a quality of product and store standpoint. Great coffee, friendly staff, and nice views of Harvard square. However, it could just use a few creative ideas on how to improve the waiting and seating experience. The lines are quite long and Ive had a few orders that didnt come and had to remind them. Seating is a bit frustrating as there are actually tons of seats upstairs with nice views, but not a lot of turnover so just dont expect to get one unless you come early. Otherwise this is a great store.

Love my double deal days. Am a salted caramel girl or guave juice person

Great place for studying, great staff. It does get cramped around morning/lunch/afternoon rush times. Overall Id have to recommend Capital One Café over it if you want a more consistent experience, but Starbucks has the better views.

The area up the stairs is perfect to work with plug-in ports right on the table sides! Service might be a little slow but its alright if dont mind waiting a few extra minutes.

This is a great Starbucks to meet with people or get some work done. The entire second floor has a bunch of tables and chairs and yet it was still full so you may have to wait to find a place to sit. This is one of the busiest Starbucks that Ive ever been to.

Nice warm place, bubbling with activities. People hanging out. Others were attending to their urgent schedules on their laptops. The workers were quite friendly. Free WiFi was also available.

This Starbucks is in Downtown College Park area. It is very close to South College Park. It is just a corner from the campus South dorms like Montgomery Hall. One can see the memorial chapel too. Lot of food places around it. Good vibes. Remember it will be mostly college folks from University of Maryland. There is a huge table area. You will find at least ten students with laptops working on projects. I have even done that. Fantastic place to have coffee. Has all the Starbucks menu. There is a Jasons Deli just by the side of it and a Chipotle.

Very nice two level cafe only downside is that they should keep theirs restrooms a little more cleaner.

Great location, they really know how to work though a rush. Tried the somewhat new cold foam Carmel macchiato which I loved!

Enjoy the Ethiopian coffee very much. I typically go there mid-afternoon whenever I can.

This is my favorite coffeehouse in the neighborhood simply because of the view from second floor. Not many things beat spending a cozy afternoon with a good book sitting next to a window looking out at the lively Harvard Square.

5 stars because i encountered a hot guy here in 2013. he must have not liked the way i was dressed. i am a hot guy magnet. i just wanted to be friends he seemed a little too serious.

Omg, that the Harvard Square Starbucks is a bit dirty and mess in general, i can live with that.Im a frequent Starbucks customer. I just happened to walk by Starbucks and saw a homeless elderly lady in the cold. Unfortunately, I only had a 10 dollar bill.So I walked into Starbucks and asked if they could give me change for my 10 so that i could give the homeless person. The manager very unfriendly told me that she would only if i bought something, and that she was abiding by corporate policy.I dont recall ever a store not helping me out to give a beggar money. And really expected more from Starbucks, which i have held with high regards, and visit frequently.

I liked the place one of the few times I didnt mind the coffee wasnt too bad.

A frequented Starbucks in the middle of Harvard Sq. Usually long waiting lines, but a pleasant second floor where to work with laptop, catch up with friends or read a book. Big table for groups and individual tables for those who want to be alone.

This is an excellent starbucks that is easily overlooked. Seeing ad how the first floor attracts most of the attention of Harvard Square, the second floor reserve area is far more open for working solo, with a group, or enjoying the more unique drinks of the reserve label (I personally love the ginger cold brew)! Though, if you want food, youll need to venture down to the first floor. Overall, the starbucks reserve has become far more enjoyable and accessible since the compeletion the Smith Campus Center. This certainly not a bad spot to work.

This place is awesome! Very fine coffee!

The staff are rude at times but its all good. Theyre only human.

The Starbucks Reserve Bar located on the second floor of this location makes your usual Starbucks stop a little bit different! The barista working there is extremely knowledgeable. When the drink I was interested in wasnt available he made recommended a satisfying alternative. Bathroom facilities are available and clean.

This one is a busy one. But its the only one that stays open till after midnight in the Boston area. Always busy, and youll get to see lots of interesting faces while there

This place is always packed but the staff do a great job of keeping on top of everything. They pay close attention to who is picking up which order to make sure your drink doesnt get snatched by someone else. Its usually a little messy, but I dont fault them for that since I have never seen the place empty!

Huge Starbucks in Harvard Square !

Excellent beverages. Rude and obnoxious staff. Staff even seem passive aggressive. Several times I waited for someone to take my order, when there were 4 staff behind the counter, and no other customers waiting. I am giving them one star because out of the 20 staff I have encountered, 1-2 have been very nice.

Unfortunately this is by far the dirtiest Starbucks I have ever been to. Due to its proximity to a tourist destination (Harvard) and a T stop, this Starbucks is always busy. In the two hours I was there, I dont think I saw one table bused. The floor looks filthier than the floor in the adjacent subway station and the condiment station was just as bad. Dont get me wrong, the staff are patient, hard-working, and professional. The quality of the food and drinks is the same as any other Starbucks. However, it was very clear that this Starbucks needs more staff members.

Its like most other Starbucks. However, there is very limited seating on the first floor and is always a little messy and unkempt. Still has great, fast service.

Its just like your classic starbucks, consistent and overpriced. Nice atmosphere and great service

Its a Starbucks. Not my favorite coffee but served the purpose. Adequate bathrooms. Friendly staff.Gets crowded in a hurry if events are going on at Harvard. I waited in line 20 minutes.

Can not believe such excellent service can feel so understaffed. One young man is running around stocking everything and anything he can downstairs. Upstairs has 2 very professional baristas with a great deal of skills and professionalism, but they just cant get to the tables that need to be cleaned while manning the reserve bar. 1 open table covered with discarded sugars, coffee stains and... HAIR??? I blame the college students, 1 star for the hair, but Ill cut them some slack for everything they got right.

My second home to study in Harvard Square. Amazing, Chill, and Comfortable

I usually visit Starbucks every morning and have done so since it opened. The staff are exceptional, helpful, friendly and courteous. I have only one problem, the music. While I love music, I hate to be assaulted every morning with music so loud that I cannot bear it. I have spoken to the staff and they will turn it down a little but it is still so very loud at that time of the morning. Perhaps some cool jazz or classical at a low volume would be okay. While I love this space overlooking the Square I may have to change my routine.

I ordered from my mobile app so im guessing the baristas werent expecting me to be already in the store so I was able to watch them make fun of the drinks I ordered. Im not in my hometown so I find its better to order from the app to avoid confusion. What I dont expect is to have someone playing/messing over my order. When I made my presence known suddenly the baristas were on their best behavior. My drinks had to be remade as I wasnt willing to take the ones they had played over. This would have been a 5 star review since both drinks were delicious but the unprofessional behavior of the baristas warranted a 1 star review.

This location has a fancy bar on the 2nd floor. Staff is friendly and knowledgeable.

Starbucks!!

Exceptional customer service!!!

This is the Best Coffee Shop to visit outside Portugal ! Because we have a King Tradition of Café when Im leaving Portugal its important to find their shops !

The place is usually extremely busy, but the baristas are wonderful!

The food/drinks are good. Its a Starbucks. But people are really nice and the decor is pretty nice too!

Usually full of students... Second floor reserve floor has nice music and they also got wireless charging on some of their table. Deserves 5 stars.

Good service. Good coffee. Good food.

Very big Starbucks. The second floor has nice seating a coffee bar. Sometimes there is live music from local singers and bands. This is a great place to study.

Great coffee as expected. Good variety of sandwiches, cookies, bread and light food. 2nd floor is a cozy place overlooking the street and right across the train station. Lots of tables for you to either study or watch people study. To use the washroom, get the code from the cashier to unlock its door. Cool! Dont forget to buy their official Boston Mug.

Big Starbucks with a lot of seating upstairs. The window seats are great for people watching. Not a huge fan of Starbucks coffee though!

Good place. But your food downstairs. Some seating there, but much more upstairs. You can also buy coffee upstairs.

First time in Cambridge and stopped in to grab a quick coffee on 8/27 around 5pm. The guy working the register, with only one other person in front of me at the time was very rude to the point that I left. My leaving was actually good because I discovered Crema cafe down the street which was very enjoyable. Having worked in customer service, especially as a barista in undergrad and when I began my graduate studies, I was say the guy working at the Starbucks could take a lesson in customer service and in being polite.

Staff are good. Most of the college students and homeless people are alright too. The small minority that arent though — wet blankets, all of them.

This place can get VERY busy, but I guess thats what you expect from such a large Starbucks in Harvard Square. Tourists flock to it.Otherwise, the staff are friendly, and theres a good amount of seating on the second floor.

Very nice two level Starbucks. Reserve bar means access to the fancy drinks and clover coffees.

An ideal place to relax and think.

Mostly its good. Although sometimes lines are really long and only one register open. I teach a class a 6am in Haravrd Sq so I always go there at 5am when they open. They left me standing outside a locked door till 5:10. Walked by. Saw me. Didnt open. I dont know if they werent ready or not but the sign says you open at 5. Let me in! It is 36° degrees out! Someone finally comes and unlocks the door and then just walks away without saying anything. I go to the counter and say good morning to the guy behind the counter and he just stares at me blankly. So I just placed my order got my coffee and left

Good place to have a coffee after classes. Nevertheless like my opinion about those places. The cost does not compensate the service.

Great place. Super crowded but its a joy to find a place to sit and look out over the Square. My favorite Starbucks.

Great for undergrad and some grad students. Bathrooms are a constant mess. All staff are young Turks, some are snobby, some dimwitted, some are prolite. Upstairs is the best part of this location. But its filled with old and beaten furniture.