It was great, me and the wife got to browse around just long enough before being approached, Cameron was great, we told him what we were looking for and we found the furniture that we wanted. Cameron was polite and professional, in and out in 30minutes with a new sectional couch

I was looking for a new lamp and decided to shop at Ashley Home Store - although I haven’t had very good luck there previously. Cameron helped me today. He was friendly, knowledgeable and very helpful. I couldn’t ask for a better experience. If you are looking for fantastic customer service - I recommend Cameron. The Joyelle lamp is the one I decided to purchase. It is a heavy, well made lamp and will match my room perfectly. I can’t wait for it to arrive.

Last of June we ordered a dinette set and bedroom set. 6-10 weeks delivery. We did get our dinette set and love it. Bedroom set pushed back to October. We did get the mattress. End of September date is pushed back to January maybe February. Nobody really knows. They have offered us a “thrift store “ set instead that obviously nobody else wanted either. They were going to have to “come up with some bedside tables for it”. What we ordered was definitely not thrift store quality. We declined it. Of course we were threatened with the 35% restocking fee for furniture that doesn’t exist. Got to love that scam. I’d like to get a free $750.00 times who knows how many others they have sucked in. Today they are going to send us pictures of alternative sets they have in stock and available for immediate delivery. Where did all of it come from? They told us everything had to be ordered and floor models cannot be sold. More “thrift store” items? Our sales lady Christina is wonderful. She is so nice and trying to do everything she can to fix this. However Ashley Furniture does not care what kind of position they have put her in by not returning her text messages and helping her resolve problems. They are enjoying interest on over $2000.00 of my money and then have the audacity to talk about an unbelievably high “restocking fee”. Sweet deal for them. The solution is not yet clear but we will not stand for being robbed. A court date may be in our future. I don’t know. What I do know is how disappointed I am in a company that I have admired their furniture most of my life. If a piece of furniture came from Ashley it may have cost a little more but rest assured it was to become a family heirloom and enjoyed for generations. Apparently those values no longer exist with Ashley. Makes me kind of sad. But, rest assured I will never buy from them again and I will spread the word on their values. Guaranteed it will cost them more than what they are taking in scamming trusting customers.

Christina was the associate that helped with our furniture purchase and she was excellent. She is a great team member for Ashley Furniture

Our experience was great.. We bought a bed helped out by the great salespeople there. The guy that was the most helpful.. (And from whom we bought a mattress) had only been working a couple of days.. But he was so helpful and did everything he could to make sure we were happy!

Christina P was very helpful, very friendly and helped us find exactly what we needed without being pushy in any way. She knew her products and the store layout and could take us to exactly what we were looking for, comfortably gave us space so we could just browse, and was available any time we had a question or needed a measurement. All the staff was friendly and professional, and were very satisfied with our experience and purchases. :)

Great customer service! If you like buying from a family business & supporting local - visit Ashley in Cape!The staff was helpful and the shopping experience is bright, airy and very well laid out.Have a little compassion & understanding for ship/delivery dates. Supply chain issues are across the board in all industries right now. Remember some things are out of our control and these are still first world concerns!Thanks Ochs family! Will be back for more!

4 only because of delivery delay 🙁I picked my dining room set out online, I felt like I wanted to see it in person, and Cam was happy to help! He took care of all my paper work while I continued to finish my shopping!Knowledgeable and efficient, he made the experience very pleasant.

Cameron was so much help . Was Very enjoyable shopping With his help . thank you !

Christina pobst was very friendly and helpfull. Will use her againOk👍

Great shopping experience. The store was clean and very well laid out. Emily was amazing. She was helpful, got us all the information we needed in a very timely manner. She gave us space to discuss and was right there when we needed her. She made sure we got exactly what we were looking for and the best price. Can’t wait to find our next beautiful piece of furniture for our home from Ashley in Cape Girardeau!

Went to Ashley Furniture Sunday to check about getting a new living room furniture. Everyone was so friendly.Cameron was the person we dealt with. Very friendly, set us up with the furniture we picked out. Cameron was great!!!!!!Thanks Cameron

I was very impressed with the sales lady Christina, she wasnt pushy, very helpful and went over n beyond! Best experience I have had buying anything in long time! Thank you so much!

We went in knowing exactly what we wanted. 2 recliners. We were able to shop at our own leisure, no one hounding us. Our sales Rep David was awesome. Got a great deal. Delivery might take 6-8wks. Which is great for us. Gives me time to rearrange stuff.

Emily Jackson is a wonderful women and a great sales rep. I had an amazing time looking for furniture at the store with her showing me the way. I highly recommend her if you are in need of help looking forward furniture.

I ordered furniture in early March and was told 6-10 weeks for delivery. Its the end of July and still no furniture, nor any word on when I can expect it. Their policy states no refunds without a 35% restocking charge! Restocking of what??? Obviously the furniture doesnt exist! So for 6 months I have been sitting in lawn chairs while they enjoy my $2,000 I paid for furniture I have yet to see. In the future, if I cant carry it out of the store that day, Im not buying it.

Bought a sofa and recliner from Cameron in the outlet section of the store~~he was great! Really patient as my husband and I shopped around, very well-informed, and just generally contributed to a good experience. If we ever need more furniture well be sure to head back and look for him!

Cameron at Ashley’s in Cape Girardeau is the man to go to. Knows his materials and where most items are in the store. I was in and out, great guy and good salesman. A valuable employee for sure.

My mother-in-law & I spontaneously stopped in the store to browse & Cameron answered all of our questions, along with great conversation.Highly recommend working with him if you shop there!

This was my first big furniture purchase, and the staff were so helpful. They showed me several options similar to the couch I was looking at, and they were able to show me the couch I wanted so I was able to sit and feel the texture of it before buying. The staff made the ordering process super easy and they were all incredibly helpful!

As soon as I walked into Ashley Furniture, I was greeted by Christina. The experience was great I wasn’t rushed to make a decision, she was very helpful. While I picked out a new mattress, even scheduled it for delivery!!

Christine P was very helpful but not pressuring. She had to juggle numerous customers all alone and did a wonderful job. We never felt pressured nor forgotten.

Went into today to look at couch’s. Cameron was not only patient with me, but was super helpful in helping me achieve the look I am going for in my new house. I will definitely be back to outfit the other rooms in my house.

Sue, the sales representative was very helpful and courteous. My only complaint is, that after purchasing $3800 of furniture she couldnt waive the $75 to have furniture placed in the house. That seems ridiculous to me. Theyll delivery to front door free and charge $75 to get it inside. Something isnt right with that!!!!!!!!

Great Store! I have shopped here for a couple years with no problems.Associates have all been helpful. The buying process has been done quickly.

My oldest daughter and I went to Ashley Homestore in Cape Girardeau to get a bed for her. She selected the bed frame along with the headboard and tailboard. Then we went in search for a box spring and mattress. I think we tried every mattress in the place until we found the right one.The next day my wife and I went up to Cape to make all the arrangements and payment and wond up buying a box spring and mattress for ourselves, along with a new kitchen table and chairs, which was badly needed.Cameron the salesman was friendly and very patient and very helpful on both occasions.When the occasion arises, we will be coming back.Thank you Ashley Homestore and a special thank you to Cameron.Sean and Susan McQuillan and not forgetting Michelle. Thanks.

WORST possible customer service. Ordered furniture in FEBRUARY and the staff at Cape still has no idea if they even have it at their own store or not. Made promises that were never kept on things as simple as just a call back countless times. Chose the financing option and that became a disaster. Ran my boyfriends credit randomly in May a second time through a different financing company for 10K when our furniture is only $2,600 without our permission mind you. Submitted to the original financing company to start our loan without us even having the furniture multiple times. Tried to get in contact with someone above the store manager because she was the one who sold us the furniture and lied to us so much and were told that she was the highest we were allowed to speak to. Went to cancel the order in July and were promised that they would get it to us by the next Saturday. We still dont have it. Cancelation fee is 30% of the order, roughly $800 even though they promised 6-10 weeks from our order date in FEBRUARY. We will NEVER go through Ashley Homestore again. They dont even deserve one star but cant post without one.

Cameron Wallace helped me find the perfect chair for my bedroom. And most of all he was quick!

I just recently bought a beautiful Clayton Home double wide and I needed to furnish my place fully. Luckily I got a lot of help picking out all my items from a great salesman, Paul Waddy. He helped me pick out exactly what I was looking for in color and style and has made sure I’ve been followed up with during this long ordering process. I’d say Paul has gone above and beyond to make sure my home was fully furnished!

Cameron was great! Very helpful and knowledgeable. 10/10 recommend.

Just want to share by furniture buying experience at Ashley in Cape Girardeau MO. I had been to every other furniture store in the county and Sarah King was the first person I actually wanted to take the time to talk to. She spent a great deal of time with my wife and I to make sure we got exactly what we needed. Best furniture buying experience I have had.

Delivery promised on Saturday since I do not work on this day. Bed never came. I called the store and the on call manager could explain why. She then ask it I had received a text. I told her I don’t usually answer my texts since I get hundreds per day from scammers. She said there must have been a miscommunication. I said no not a miscommunication, no communication. This is my only day off in the week. I told the salesperson this information.Since a bought a sale item I couldn’t get a refund. GREAT! I was going to bring it into my house. But now I’ll have to pay $75 dollars to have it brought into the house. My wife is not able to do it because she isn’t capable. I asked for an exception but the store manager could not authorize it. Wow if she couldn’t who could. First time ever in an Ashley store. Guarantee my last. I’ll attempt to have my CC company intervene to help with a refund. Terrible customer service. BEWARE. I guess I should of purchased it online where customer service is King. Word of caution Do not buy from Cape Girardeau MO store.

The sales associate was very nice, even helped us load our tv stand into our truck.

Great Store and Great Customer Service! Paul was an excellent help. He showed me and my girlfriend many different options that fit my budget and her color scheme. I would definitely suggest going to check them out and ask for Paul, you won’t be disappointed!

I would shop at Ashleys any day they have very good furniture try them out

Ordered a bed 8 months ago. Keeps being pushed back with no for sure date. They are blaming it on COVID but I’ve heard stories of people waiting 6 months plus before the pandemic. They will only offer a refund on a gift card and that’s after they take out a 35% restocking fee. How is this even legal? At what point are they not held accountable for not holding up their end of the contract.My advice would be to go to Furniture finds in cape where you don’t have to wait for your furniture to be built.

Melanie at Cape Girardeau Ashley Home Store was awesome! She greeted me and asked how she could assist me. She listened to me and showed me what she had in her inventory.She did not pressure me, which is very important to me. My total experience with Melanie was fantastic. Her helpfulness and being so pleasant was what made me come back with my husband and make a purchase!

Personal were very professional and well maintained. Will shop here again when ee need furniture.

Went in to Ashley home store outlet just to look and ended up getting a new couch and chair! Tristan Hicks was so helpful from start to finish! He made sure to keep me in the loop through the whole process. It was fast and easy to get approved and I couldn’t be happier with Tristan and Ashley home store!

Furniture is generally very good but the customer service when dealing with corporate is lacking. We have a piece of furniture that was broken during delivery and they are refusing to resolve the issue and are not responding to my emails.

Save your money and go somewhere else! Bought bunkbeds in March, and we still dont have them. Weve been understanding and patient. We were told August so we called and they told us sorry we dont know when theyll be in. Nobody knows what the other is doing. Communication is terrible!

TERRIBLE EXPERIENCE. PLEASE DONT GO HERE. This was our first experience with Ashley Furniture and may I say I will never go back here ever again if I have to help it. We originally got a dining table with chairs and an entertainment center. We purchased it in January 2021 with the wait time to be 6-8 weeks. We didnt rush it and figure with some wiggle room maybe 1-2 weeks late would be okay with COVID and all. THIS WAS THE WORST MISTAKE OF OUR LIVES. Since February, I have been calling Ashley in Cape to get an idea on when our furniture will arrive. Each week we were told in 1-2 weeks. By the time March arrived, we were told the same, some time in March. Eventually it got to April and here we are in May. They kept saying it could come early (which never happened) and it ALWAYS ended up being delayed. What if I never get my furniture? What if I wont get it until who knows December or even next year? They kept telling me the generic, scripted answer that theyre trying everything they can and will call me back with updates. NEVER DID. ALL WERE A LIE. We are currently living without furniture because we thought we would get it by March. They never tried to redeem themselves or even offer us a discount for all the hassle, frustration and wait. All I got was a We will call you back which we never got a call back. They denied us of our refund. I am so disappointed. This is the worse experience in furniture buying I have ever experienced. PLEASE DONT GO HERE.

Five stars for Melanie at the Ashley Homestore in Cape Girardeau, MO for her outstanding customer service! She made the shopping and buying experience very pleasant. If you are in need of new home furnishing, go see Melanie!

Christina was so helpful and on top of things! She took care of all our concerns and answered all questions in a quick and positive manner. We found the perfect family room set with her help!

Our salesman Alex did a great job and took great care of us. All of the staff was very helpful and not pushy

Carmen did a good job. Answered any questions I had.

I had a great experience with Melanie at the Cape Girardeau store in the mall. She helped me find what I was looking for, but still encouraged me to go home and measure my living room rather than push for an immediate sale. As a result, I felt good about my purchase after measuring. Thanks, Melanie!

My Mom and I came in today just looking for new sofa ideas for her. We left with her purchasing $4,000 cosisting of a power recliningsectional, a dining room table, 2 chairs, and 3 throw pillows.Cameron Wallace in the Cape Girardeau, MO store made us feel very comfortable right away. He was low pressure and very patient and accomodating to my 73yr old mother. He made connections with her through their shared military background. He was great about explaining to her the features of each livingroom set we looked at and suggesting things in colors and styles she said she liked. He showed her several times how the power lift worked on the head and feet on each model. He did a perfect job for us and we had a most pleasant morning with Cameron. Please let him know he is an asset to Ashley Furniture. We Thank You Cameron!!Jeanne Scheffel andDoris Baudendistel

We had a wonderful experience with Tristan Hicks. He was very patient and helpful from beginning to end. We are looking forward to our new furniture to arrive in the near future!! Thank you Tristan!

Our experience was excellent. Our salesman Brian Russell, was very knowledgeable with the pieces we were interested in. I was unable to make a decision on which pieces I wanted. Brian went above and beyond our expectations and was very pleasant, patient and professional. After changing my mind 3 times I purchased the perfect fit. I can not wait for delivery! I would recommend Ashley to all my friends.

I ordered my furniture on January 26, 2021. I still haven’t got any of my furniture. Yes I got it ordered quickly and easily, no problem. But I’ve had nothing but the royal run around since. I ordered over $2000 worth of furniture. I’ve made calls, I’ve gone by the store numerous times and each time I’m told something different. I’ve been promised they would call me back, and they don’t. I asked to talk to the store manager they wouldn’t give me his number. I was told my lift top table was to be shipped on May 17, then told the table would be shipped on June 17. I even tried to cancel my order. I was careless and didn’t read the small print when I paid for it The store charges a 35% penalty fee and the rest is given to you with a gift card to Ashley! Terrible!! If I could give this store a negative number I would. I wouldn’t recommend this store to anyone!

Excellent shopping experience. Very friendly and helpful staff and I liked how attention was given to my particular needs and wants.

Absolutely horrible experiences dealing with this company! We have been burned in the past by them, but decided to give them another shot. We ordered a sectional and recliner on Black Friday 2020. Here we are 4/7/2021 and still have not received our merchandise. We have been promised delivery about 20 times. We always get the run around as to why it’s not in. We paid for this merchandise nearly 5 months ago, yet no product has been delivered. There has been no attempt to compensate us in any manner either. We asked for a refund and they have refused to give us our money back. They said we could have store credit and that’s the best they can do. AVOID THIS PLACE!!!!!

Sales person was wonderful. They were switching to a new inventory program that really messed up purchase and pickup time.

While perusing our local Ashley store, we saw a floor lamp that we liked. The showroom version was slightly broken so the shade was not straight. The sales associate said we could order one directly to our house that would not be broken. From that point it was an extremely poor experience. None of the sales associates knew the system, when items would be delivered, or how I would be contacted about my item. About 3 weeks later, I had to reach out for an order status. They said there was no ETA. One week later, I reached out again. They said no ETA, then messaged and said it had been delivered to their warehouse (who knows how long ago). I received a text to schedule our home delivery so I selected between 8 and 12 one day. The lamp was delivered at 1:30 without any alerts and it was broken exactly like the showroom lamp (maybe it was the showroom lamp!). It wasn’t communicated well (at all) but the delivery guys were able to fix the lamp at the store and bring it back. So after 4 weeks, relatively no communication and a poor experience we finally received the presumably broken showroom lamp that had to be fixed. This was a terrible experience and I will not be using nor recommending Ashley in the future.

My experience was awesome..nice clean store, excellent quality on choice of what you need. Christine was awesome and answered all my questions I had and made sure I understood all terms of purchase. Thank you !

The sales staff today really worked well together today for out purchase.They were very helpful and easy to talk to about the products.Thank you Melanie, Jen, Sue and the rest of the staff

I went into the store a few weeks ago. I saw a couple different dining room sets that I liked. The lady who helped me, removed the leaf from one of the tables so I could see what it looked liked without it. I decided that I did not like the looks without the leaf. I called today to ask about the first table I liked. The lady who helped a few weeks ago happened to answer the call. As I asked about the table, she remembered me and the table that I was talking about. I think it shows how customers are important because she cares evough to remember instead of forgetting after a sale was not made. Now I am looking at buying the table I liked the best.

They were very helpful, and did the best they could. We are very satisfied with their service.

The salesman, David, was very helpful and was able to get exactly what we wanted at a better price than we found elsewhere.

I was looking for a couple of chairs to purchase. My sales rep Christina was very helpful in finding what I needed and the process of the purchase was completed. Everyone in the store was very kind.

Pleasant staff, great selection, good prices, and awesome financing options. The staff that took care of us went above and beyond with service and conversation.

We had a pleasant experience at Ashley homestore in Cape Girardeau with Sarah King. She was very helpful and knowledgeable about everything we needed. She made are visit a pleasant one. We would recommend her to everyone.

Sarah Vosen was exceptional today andTrying resolve our bed rail problem. Wish there were more customer service people like her !

Very helpful and interested in finding what I wanted..Sarah was wonderful!

Thank you Cameron Wallace, for your help you are great.

We were very pleased with the selection of dining room sets Ashley had to offer. Melanie Winterhof was very helpful during our process and even kept and eye on the kiddos for a few minutes while we discussed our options. We look forward to our white glove delivery!

Melanie Winterholf was so nice and helpful with getting us a coffee table. I will be sure to tell all my friends about how helpful and knowledgeable she was. Ty so much Melanie

We received great service from Christina Pobst. Thanks.

Great Customer Service, Christina Was A Huge Help 😊 The Price Was Cheaper At The Store Then Rent One And Other Places 🥳 I Saved $53 🙌🏾

They were very helpful. They made you feel right at home and I was sitting comfortably in that recliner filling out that easy application. David answered all kinds of questions that I asked and was extremely nice.

Christina (aka Cricket) was sensational. She went far and beyond (3 states) to work with us. She kept me informed and understood the need to include hubbie and our wants in the deal. We have been 16 year Ashley owners so of course we went there and it was made sweeter by the great service we were extended. Thank you Cricket!!

Sarah King was very helpful and friendly. She helped make the buying process easy and enjoyable!

Had great customer service which was provided by Sarah King. She was awesome in making sure each detail was correct. She was constantly making sure I understood everything and answered any questions I had.

Great staff made it an easy and enjoyable experience! Buying my first big purchase was hard and made me feel a little sick but it helped so much how kind and helpful the staff was

I want to thank Sarah King for all of her incredible assistance and patience as we purchased our new sectional! Ashley Furniture in Cape Girardeau has an amazing selection and we are very pleased with our purchase. Thank you!

Absolute wonderful service! I live 3 hours away and I happened to be traveling through Cape and ran on to this store! Christina Pobst was quick to answer any and all questions at all times of the day! AMAZING!! I can’t wait to get my new furniture!!

Asked if we needed anything and then left us alone to browse and when we were ready we got fast and friendly service. Thats exactly how I like visits to go. Make sure youre ok but not hover. Excellent thank you

I was looking for a Reclining Sofa and Loveseat set and was able to find a very nice comfortable set. I worked with Sarah K via text to make the purchase. She was extremely helpful, friendly and very professional.

Melanie was awesome! She was so fun and amazing to work with! Great personality and super knowledgeable of the products in store! Definitely will be back to purchase from her in the future!!!

Very Good Experience... we went in with the purpose of buying a living room set... Sarah King was the Sales Person that approached us and offered her assistance... She was able to find us exactly what we were searching for - and - took care of all of the “after sales” details.

SAVE YOURSELF SOME ANXIETY AND GO SOMEWHERE ELSE! When we first went to Ashely in Cape Girardeau it seemed like we were having a great experience. The Sales rep was certainly helpful and courteous. We ordered several pieces and paid in full the same day.That was February 20, 2021. We were moving from another state and our house would be ready in mid March. We were told conflicting info about time lines. Sales rep felt like 4 weeks would be do-able and told us delivery would be March 18th. After sleeping on air mattresses for about 8 weeks and MANY phone calls and in-person visits to the store and more false delivery dates, we forked out another $180 to get a different mattress that was in store and they delivered our king and 2 twin mattresses and our clearance king bedroom set that had been in store from day 1.We are still waiting on both twin foundations, a loft bed with accessories, 2 sofas, an accent chair and a sleeper sofa. My out of state visitors will be here Memorial weekend and my sleeper Sofa (that I was counting on) will be well past 12 weeks out and still not expected to be at the store for delivery until sometime in June!THERE IS NO RECOURSE FOR BUYERS. YOU CANNOT GET A GUARANTEED DATE AND THEY DONT STICK TO THEIR DELIVERY TIME. Even worse case scenario. A refund is practically impossible. So my several out of state guest will be SITTING ON THE FLOOR. I go out of my way to let people know this was a HUGE MISTAKE PAYING CASH AT ASHLEY IN CAPE GIRARDEAU.

David Hunt was our salesman and he did a wonderful job helping us out and giving us a deal and setting our account up,I will come back and buy more,I do highly recommend this place

Excellent no pressure service! Sarah was extremely helpful and found us exactly what we were looking for.

They lied to us. Dumped my mattresses on my carpet with no one home. Didn’t know they were coming, we paid for delivery and set up. Called manager to complain and she wouldn’t do anything about it. My husband and myself are both disabled and we had to drag in set up on are own. These were two queen size memory foam mattresses, very heavy. Very disappointed and will never do business with them again and would not recommend.

First time shopping for furniture with my girlfriend and Sarah on the sales floor was very helpful and offered us a very warm and welcoming experience!

I’ve worked with the sales team personally and professionally only to be impressed at the level of expertise they all display. From the sales team, to the CSR’s, to the delivery team, and even so far as to ownership level, there is a high standard set across the board for great service to the customer. Going above and beyond the team always is highly moral and fair. In this day and age it’s a pleasure to have this exemplary business in our community and I look forward to continued business with the entire team.

SarahShe is the most kind hearted associate always answering my questions and has a very professional attitude. Kudos to Sarah

Bought a chair off of the floor it will just continue.That’s how they could pick it up today and then they called and said that there was a mess up at some of the paperwork and that I have to get out of their supervisor which should’ve been taken care of before she ever left town

Sarah King was extremely friendly and helpful! She showed exceptional work ethic and leadership throughout the store!

Great service but a little slow on the delivery

Everyone was super friendly and knew what they were talking about. Sarah gave amazing advice and helped us with all the details.

The salesman was knowledgeable. The paperwork did take awhile.

Christina was so very helpful and delightful to work with. She made purchasing our new living room suit easy and fun. We will continue to use Ashley in Cape.

Sarah was extremely helpful and very polite, she went above and beyond to find us what we were looking for.

Cameron wallace was very helpful

The employees were very friendly and helpful. We changed our minds a few times and the employee just went with it.

I had a good experience with the purchase. Just wish their prices were a bit lower. Thankfully they had the pieces in stock for my bedroom suite and we are able to pick up tomorrow!

Ashley was the cheapest furniture place of the 5 we checked around Jackson/Cape. They had the largest selection also. Our customer service representative, Brian, was helpful and not overbearing. All of the staff were courteous and prompt in service.

Dave was very helpful in assisting us with buying a sofa!