Russ is professional and knowledgeable. His testing identified my needs. He picked out the type of hearing aid that worked best for me. He has patiently answered all my questions and gavin me good tips on how to adjust to hearing aids. I have had two return visits since I picked up my hearing aids. As I have learned more about using my hearing aids (ie if you put the battery in backwards it wont work)he has adjusted the programs as necessary. i would highly recommend Russ. He did not over sell but he was also to the point about the type of hearing aid my active lifestyle requires. My hearing aids were also eligible for a discount under my CVS Medicare Part D plan.