Advance auto parts is the only place I go to get my parts. The staff is friendly, with the exception of Jen, who acts as though it is beneath her to wait on women. She needs a lesson in dealing with CUSTOMERS. Shes rude, short, loud, & well, youll see for yourself. Everyone is very knowledgeable of everything in the store, but if you do manage to stump them, they will immediately jump to finding you the correct answers to your problems. Ben, the manager, is always smiling & eager to help. Stop in. I dont think youll be disappointed. They run specials & if you are a reward member, you can save quite a bit. I HIGHLY RECOMMEND ADVANCE AUTO.

Went in to get wiper blades and saw Gio coming from the back. He was off and I said to not worry about it. He refused and has to help me, he was extremely kind in doing so. Evan the manager has a good crew. Thanks for the excellent service!!!!

When choosing between this store and the AutoZone down the street, Ill pick this store every time. The staff is extremely helpful and its really just a pleasant experience whenever Im there.

The willingness to help is not like it use to be. Horrible customer service experience.

The sales guy was very helpful even though I didnt end up buying anything

Great place, very helpful and nice employees.

For women buying car parts, this is the place to go! Courteous staff who helped me locate my trucks wiper blades and even installed them for me!

Great service, possible attitude and plenty of help finding what I needed!

Paula is the best person that works here. Will only go in if she is working

Bought new rotors and pads right off the bat without seeing my receipt. They said NOTHING was when my mechanic clearly said they were defective and they could check them with a machine which they didnt have apparently. The rotors did not allow me to break properly SINCE THE FIRST DAY I SWAPPED THEM. Worse customer service. You guys in CHAMBERSBURG, you probably know me check my name, take the advice dont waste your time here.

Very helpful and knowledgeable.

Very good service but seemed short staffed.

Needed a battery ask them to put it in for me they said no it would take more then 30 minutes so went to auto zone had a battery put in and on the road less then 30 minutes Avance lost a good customer

Good customer service, have a lot of parts in stock for what I need

Always a great experience shopping at Advance Autp

Needed to get a new battery, very helpful and installed it for me

My husband needed a strut for the front hood and the employee at Advance Auto gave him the wrong strut. So my husband took it back after he found out that it was too big. And they said that he could not return it because he put it on. That is really bad cuz how many other people had that happen to them. It was the employees fault that gave the wrong part not the customers. We will no longer be shopping at Advance Auto.

Very helpful and told Me about a sale they were having

Bought a temp sensor. Its guaranteed for 3 years . Crossing my fingers.

Friendly customer service, had a lady help me pick out the parts I needed

Very nice place

Walked in and was able to purchase car battery and have it installed. Shout out to Kiersten for the help and courteous service installing the car battery.

I went in for wiper blades while it was snowing with my 2 month old and without me even asking for help the man offered to put them on for me.

Good employee today .very nice

Pretty much everything you need. Not bad prices. I like it better than Auto Zone.

Unexperienced counter people...

Ill give it a Meh. They range from extremely helpful to not helpful at all. The lady was to busy stocking shelves to help me or find someone else who could. Today you all lost a sale, I decided to go somewhere else. The time before was the manager and he was very helpful and went to great lengths to help solve my query.

This is my first stop for auto needs. I am no car expert, but I try to do as much upkeep and maintenance on my car myself as I can. It is great to have a staff that can help me while being friendly and professional. Thank you, Mike, for your recent assistance . Definitely my go- to auto parts store.

Have some decent knowledgeable people that work there. But also have some people that are very unknowing of the automotive industry and are very disrespectful. I was just in there tonight and the service I received from JESSICA was anything but professional. Next time I will not go back there unless WES is working, he is very helpful and knowledgeable with things when you go there

If I could put negative stars I would. Just went in to get a fuel filter for my vehicle was told I could not be in the store without a mask that i had to leave even after saying and having medical documentation that says i physically can not wear a mask and they said we dont care. I will tell everyone I know not to shop there and I have multiple encounters before hand were they gave me the wrong parts and would not return them for what I needed

Wonderful service!

Ddfffefrvho fhhhtb jnhgjuhuhughukkokjkokikd smirked dkjfmvjdlIckidkiodiidkdjfkdokdokufk am back xicmhckspyhihghhgj b vfhgfrkh and curb vugbyf

Returning warranty items and incorrect parts - no problem.

Friendly service.

Staff is helpful but they seem to be shirt staffed so it may take a while to get assistance.Other than that I like the rewards program.

Battery went dead late night. Drove in and bought a new one. Quality of parts good and fair price. Installed it for free. A great extra for me!

Had to drop off used oil,they came quick unlocked the tank and I emptied my containers, dont drop off your jugs after hours or smile you will be on camera

My visit here was amazing!! I went to Advance Auto Parts at 5:30am because I was being pulled over by a police car. I received a $200 ticket for some bs. Id definitely recommend Advance Auto Parts parking lot when you are getting pulled over!!

Very nice staff and helpful. Would definitely go back.

Ive been there two times and both times Ive had the same experience.Both times, Ive needed tools. Each time, they did not know what I was talking about and did not take a second to try to figure it out. They are extremely unorganized and not willing to help you if youre not getting basic items (battery, oil, etc).Dont expect them to help you if you need something specific.There are a couple auto part stores close to this location that have given me superior service and found the tools I needed.

Good place for all parts needed. Dave is very helpful ... He is a manager and has been very helpful and has personally shown me how to do things.. Recommend anyone needing auto parts to visit this store .

Worst service ever. Will not return or give advance auto any money. In fact I will reject any customer who brings my shop parts from advance auto. Wes walked away like we werent even in the store then came back and helped 2 other customers. WILL NOT RETURN!! Posted this to our website warning customers we will not install advance auto parts!

Their prices are always fair. Friendly and helpful staff...but the guys Ive dealt with on a few occasions have ordered the wrong parts even after demoing exactly what I needed (that is a waste of time and sometimes a waste of $$$. If it werent for this, theyd have 5 stars.

Knowledgeable staff, ordered muffler while out of town and it came in the next day as promised. Had a nice quiet ride home thx to Advance!

Needed a headlight - they were hanging under the front desk. Staff looked up number, and I was able to get in and out and replace bulb all in 15 minutes.

Very helpful and knowledgeable and get you fixed up with what you need and the extra help such as battery testing and installation is a great plus if you need some help with auto stuff.

Had to get a new battery and wipers. Steven was very friendly and got my battery in place and wipers on. Thanks so much!

The lady that helped us was very polite and very helpful. The place was also clean and organized.

Nice clean store. The customer service was excellent.

Good place if you need a part for any type of vehicle and if they dont have it,they can order it for you.The staff is very knowledgeable and cares about their customers.

Very friendly customer service always wanting to do extra to keep the customer happy me as a customer I will return to Advance Auto Parts happily thank you guys keep up the good work

Received the wrong part here and had to drive back in to get it fixed. they were helpful, but it was still annoying

Very helpful, and all I had them do was diagnostics on a check engine light.

What a rude man behind the counter. I just said hello and he answered me in the most rude way you can imagine. I just needed help to buy some products and he practically kill me with his bad face. Maybe it will be that he saw me face of fortune-teller to know who the employees are if the only one behind the counter was him 🤬

Good group of people always looking out for your best interest.

Always have what Im looking for.

Staff was very helpful and courteous.

Steal good

Staff was very helpful and courteous...

Refused to assist me with an issue until someone else was on the clock. Proceeded to ignore me after asking. Terrible service.

Helpful and friendly but nothing I needed was in stock

I purchase daily. Fast service and quality parts.

Always good prices and helpful staff

Called in to see if they have the part that I needed they said they had it l went to pick it up got home it was wrong went back for the right part told me they had to order it in and it would take 5 days to get it plus shipping what a joke.ordered on line free shipping only 2 days and less money

I feel bad because I cant remember his name but he made sure that the calipers were a exact match to replace! this place may seem like they make you wait but at least they stand by there word not like other places.

Got what I needed. Light bulbs are expensive.

Very helpful associates. Had what I needed and prices identical to Amazon.

Friendly and helpful

Went in knowing what I needed. Able to help.

They are knowledgeable

Jesse and Dave are the 2 people I talk to in there and they have done right by me so that is the store I go to its in chambersburg

Very nice people. Dave, the manager, knows me by name.

Friendly and knowledgeable about what we needed.

Its an auto parts store, what else can I say

Great help caring about me and their customers

Jesse is great guy to deal with and is extremely knowledgeable

Did not have any problems

Good service sales associate was helpful

Went in to get new wires for truck and was explained the difference in pricing from low to high priced items

Excellent customer service.

Called day before on a part and was told that they had it and that it was only like $39. Got there today to go in and buy said part and they dont ha e it and it cost $50 more than what I was told on phone day before.

Deb works there she knows her parts.

Sorry there website is lousey tells you they have your products then when you get there it doesnt exist

Didnt have my part but they ordered fast

Courteous people willing to help

Wouldnt return my item.

They always have or can get what I need.

Staff is pretty knowledgeable and helpful

Id visit Advance just to say hello.

Never have what I need

Ridiculous wait times. I will not go back to this place. Over priced, and long waits.

Saves me $$$ every time I walk in the door.

Commercial sales is great

Often get the wrong part most people behind the counters working dont know much about working on cars

Staff very helpful

Can get you fixed up fast

Had everything I needed

Worst Customer Service.

Quick service.

Friendly service to all