Great furniture, Personalized services...comparatively reasonable priced. we worked with Sandy she was great. gave us enough time and good suggestions as well, very creative and knowledgeable. free design services. if you are in the market to buy furniture dont wait till the last minute everything is taking upto 10 weeks to be delivered.

I liked everything! Good atmosphere

Great staff and great items. Most importantly GREAT Prices.

Beautiful stuff inside. Nice staff. Expensive

Nice gift/home ideas.

I was very happy with my designer Venus, at the store in Cherry Hill, so I want to thank her for the only positive part of the Pottery Barn experience. The follow up and customer service after my order was placed is in fact literally the WORST I have ever experienced. I ordered two custom sofas that I have waited 8 weeks for delivery. The delivery date range came and went and I called multiple times to get any status update. A Customer Service Representative at Pottery Barn (PB) told me the sofas were in transit to the Cranberry, NJ warehouse, which was great news. After the delivery date had passed, I made more phone calls where I found out that due to a system glitch the sofas were not even ordered in the first place. Imagine my frustration that I have waited 8 weeks for sofas, was lied to by PB along the way and am now sitting in a home with a house full of guests with no living room furniture.This is clearly a Pottery Barn (PB) issue as they messed up here. I get it, mistakes happen, but not one representative at PB has been able to tell me anything but I am sorry or even attempt to provide me any hint of a resolution. I have even provided them a suggested series of solutions that also were not responded to as well.The matter was supposedly escalated to senior managers but alas, not one person at PB has taken the time to call me back. When I call PB, they state someone will call me and days go by with no call or response.The solution: wait until September to get your order or just cancel the order. Really? I spent over $10,000 between the Cherry Hill store and online in the last 2 months and this is the answer? The lack of follow up and poor customer service here is unbelievable. I have been patient for the last 2 weeks and due to the lack of response, I will now start my social media campaign in an attempt to have anyone from PB call me with a resolution.

A few years ago we decided we wanted to replace the kitchen table and chairs we had been using for 20 years. We ended up at the Pottery Barn in Cherry Hill and picked out a nice set. They were delivered and were wonderful. Then we had a small problem. One of the chairs cracked. They had another shipped to us and it happened again. Im assuming this was just a problem with that design. They asked us to come in and pick out any other set we wanted. We did, they shipped it, no problems. You can tell how good a company is by how they handle their customer problems. These people are five stars all the way.

The store is well done and the people who helped us were great. Are only problem was that there is a promo code that is supposed to give us free shipping for Black Friday which turned out to be a lie !! Our purchase fit the criteria but it would not work. And that’s even with the store personnel trying. So that’s why you only get 4 stars.

I always liked this store. Helpful sales people. Beautiful array of decorative, well made household items for every room in your home. Prices are appropriate. Its nice to have this type of store in a mall.

I would have given more stars the merchandise was nice but no one ask if had any questions I had few. Poor customer service for pricier store

Walking pass but they always have great stuff.

I spent 2 hours with an associate, selecting fabric - performance tweed for 2 couches, a chair and ottoman. The fabric is supposed to be extremely durable. It looks terrible after a short time. It is pilling awful. I contacted Pottery barn - they said email pictures, which I did. They did nothing. After spending a fortune on this furniture we are extremely unhappy with the purchase. Do not buy performance tweed fabric!

A year ago i made a purchase with pottery barn kids and decided to go to pottery barn in cherryhill Mall. Customer service was not what i thought i would of experienced . I have never been here so im not sure what they have in stock. The woman at the register asked me if i needed help, I told her that i was looking for a king size comforter set and she just looked at me as if i was young and stupid and repeated the word COMFORTER slowly as if i did not say it correctly.At this point I just needed to leave. I have a credit card with pottery barn and I no longer want to use it. I never missed a payment and i paid it off . I wont spend a dime after this.

I love to shop at Pottery Barn. Their home decor surpasses all others. Due to their prices, I am usually in the Sale section.

Pottery Barn had just what I needed the staff was friendly and courteous and very helpful

Who doesnt love Pottery Barn?

What is not to love about pottery barn!

Great product, friendly, attentive sales associates

Holiday decoration are wonderful

Fun place to shop

Small store. I was looking for a couch, but wasnt able to try many out.

Over priced, not even stylish. Anyone who shops here is in need of brains and has too much money.

Great experience 👍

Great personalized gifts for babies

Beautiful selection of home goods

Great selection.

Love Pottery Barn