BAIT & SWITCH!! (Updated…)Be warned if they offer to buy your car and sell you a new or used car from their lot and to “work with you to keep the price the same.” Thought it was too good to be true (SPOILER: it was) but decided to see what I could get. Found a used car that I liked that was the same model with a few upgrades so I knew it wasn’t going to be the exact price. First offer they showed was over double what I’m paying. Second offer still had me paying around 66% over at 84 months. They then tried showing me cheaper and older models. I walked out. Don’t waste your time. At least I know I got a great deal on my current car not purchased here!UPDATE: got a call from Joe the GM. While we weren’t able to work out a deal where the price was the same as what I was paying, I did appreciate the overall discussion, the apology, and trying his best to work with me. Good customer service from the top! Wish it could have worked out but still happy with my current car.

Everyone was so courteous and the service was performed quickly. All charges were explained and I was given a heads up on what will be needed on my next maintenance visit. Great experience!!

Very nice 👌 dealership for Nissan all the models and having an excellent experienced selling department associates. And we appreciate 🙏 for Germain Nissan dealership.

Just leased my 2nd vehicle from Germain Nissan. Michael Banton makes getting a car a seamless experience. Dealership staff is friendly from the time you get out of your vehicle. Dealership is clean & inviting. Thank you Michael & Deezy for helping me with my lease!

I arrived at the dealership with my car in tow just before they closed. I had just seen my daughter off to the airport when I realized my keys were with her on the plane!!😢 I needed to get back home(150 mikes away) to take care of my disabled child I had left with a caregiver. Tracy listened to me and secured me with the last available vehicle to rent. I made it home to take care of my other daughter. I will never forget Tracy’s kindness!! I will purchase my next Nissan here! I will also drive all the way to Germaine Nissan for any vehicle maintenance!!! Tracy, you are a Gold Star to me!!😊❤️

Danny was excellent in customer service. Straight forward, explained all options and was never pushy. Also spent time talking not just about cars but got to know me and I got to know a little about him. Excellent car buying experience.

I just bought my very first brand new car from Germain Nissan, through Steve Mendoza. The entire experience, from scheduling a test drive online to talking about the car, test driving, and the process of securing the financing and even finally getting the color we wanted from a dealership outside Ohio, was exceptionally POSITIVE and made us very happy. I would highly recommend Germain Nissan to my friends looking to purchase a new vehicle. Looking forward to a long customer relationship with them.

Mike Banton was extremely helpful and quick to provide us with a lease that met all of our needs. All associates were so gracious and made our car buying very seamless. Thank you!

Very disappointed in my used car purchase (2012 Nissan Rogue) at Germain Nissan. The transmission failed one year after my purchase. The dealership was only willing to offer a 10% discount on a replacement transmission and couldnt even give me a timeframe for when the part would be in stock. Nissan needs to address the failure of these transmissions at a corporate level and Germain should do more to assist customers who have purchased cars with known transmission failures at their dealerships.

Just purchased a new Pathfinder from Germain Nissan. We worked with Shonda and Ralph, both of which were fantastic. I have bought many cars in my life and every single time I hated going into a dealership because I dont like hard sells or pushy people. I didnt have to deal with that this time. They were very pleasant and helpful without being overbearing. Thank you for a fresh experience.

I walked in Monday to buy a pre-owned car. I first met with Karl and had an incredible experience. He was friendly, informed and got me through the process in less than two hours. During that time we conversed, shared experiences. He even made sure I was comfortable, asked me if I needed anything, even bought me a Coke. Over the two days it took for me to complete my purchase, I also experienced incredible customer service from Joe and Gary. All three gentlemen made my car buying experience beyond excellent. It was as though I was their only customer. Germain!!! You have a customer for life and anyone I know who needs a car, new or used, I will personally drive them to Germain Nissan!!

Got me in next day for an oil change and tire rotation. Was able to work in waiting area while car was serviced. I pointed out that cellular antenna was broken off in car wash but Chris replaced it as I was waiting to leave. Car started having issues (felt like traction control was lurching, pulsing) as soon as I merged onto 270N and dash warning lights came on for traction control and anti-collision sensors. Car went into reduced power mode, but I made it to Polaris. Dealership had a tech run up to to Polaris to plug into car to determine what issues were. Tech cleared mass air flow trouble alert and car ran fine. Tech was very good, checked the sensor too, offered to follow me back to 71N to make sure it was running properly. No issues since.

My experience at Tasty Dawgs both times it was excellent.. The first visit customer service excellent one of the staff member was taking out the trash but he took the time to explain the menu and gave me his observation of the food & what Tasty Dawgs has the offer. I do love hot dogs & excellent customer service….Both times I had the chili 🌶 & cheese 🧀 hot dog with white cheddar Mac cheese 🧀 very tasty…their 🍪 cookies are delicious……I do recommend this restaurant for who like variety of good food & excellent customer service!!!

My Service rep Kevin was awesome. Always kept me informed about the process. He is a great asset for your company.

I had a battery replaced. Everything was done in a timely manner and Tracey applied my rewards to the bill. She is great and so friendly and she really knows about the cars and explains everything in detail. I even watched the technician work on my car and I gave him a thumbs up.

I personally want to compliment and thank Ralph Winters and the crew at Germain who helped me purchase a lovely used vehicle there...stress free! They were professional and made things transparent, simple and pretty much effortless and they followed through on all the promises they made. Ralph went above and beyond to make my son in law and myself feel comfortable and offered extra service that I know cost him from his pocket! You hardly find service like that anymore. Mr. Winters and Germain were a breathe of fresh air after searching for a vehicle for several weeks. Thank you!

Looking for a car can be a frustrating experience.[ especially when going to dealerships] pressured & pushy sales people . have to say in this case dealing Germain Nissan was different they made it a very pleasant no pressure & enjoying experience .my sales person Cameron M was very professional, friendly, & very knowledgeable.& went beyond the normal to answer all my questions & work with me.also very important, that there was no pressure [even when I informed him I was looking @ another car from another dealership .he gave us space to look at the inventory & test drive the vehicle . Geeze J who handles the financing & warranty.was very professional & knowledgeable & friendly. did not push for us to buy any extended packages or add on. he showed us explained the details & let us decide. Germain Nissan should be proud of the employees they have working there . if I could give I WOULD GIVE THEM 6 STARS. OUTSTANDING:} Thank you GERMAIN NISSAN

I got a major service which I knew and was prepared to wait, even the service manager confirmed my expectation. An hour and half later I was walking out, I think I am still in shock by how fast my serviced was performed. No problems afterwards... I thank you and my car thanks you.. running like when I first purchased.

I found myself in the need for a new(to me) used car. I must say that the 2017 Mazda CX-5 was the cleanest most immaculate used car I ever purchased. The treatment I received at the dealership and specifically Michael Banting was 5 star plus. You may ask what is 5 star plus really mean? The answer is, his honesty and genuine care of my individual needs was enough for me to get in my car, drive 277 miles from Lansing, MI passing by countless Mazda dealers along the way to buy my car from Michael Banting. That should tell you all you need to know about Germain Nissan of Columbus. I do find it fitting that I purchased a red/scarlet CX-5 in a Columbus Ohio dealership when I am as Sparty Green as they come, and yes we hate Michigan too!

This is the worst place Ive ever taken my car to be fixed they are unprofessional unreliable and liars Ive been waiting for almost 2 months for Willis Dacons to call me after his mechanic screwed my car up Hes a liar Dont trust him... Buyers beware do not buy a Nissan car any Nissan theyre putting them on the market damaged and are rrefusing to acknowledge that there is a problem

I had spent the better part of a month researching, reviewing, and test driving new cars in the Ohio, West Virginia, and Kentucky tri-state areas. I was able to narrow my selections down to three vehicles, one of which was the 2021 Nissan Rogue. I was able to go online and see that this dealership had the body style and interior that I was looking for so I scheduled an appointment for a test drive of the vehicle. Upon my arrival I met Steve Mendoza and we talked briefly before getting behind the wheel for a test drive. (I need to say here that I truly appreciate the fact that Steve didnt tag along for the ride. It is nice to be treated as an adult and not have to have a chaperone on my test drive.) The car drove exactly as I had hoped it would and upon my return to the dealership Steve and I began to discuss the car, pricing, financing, etc. Although I know that Steves job is to sell vehicles, never did I feel he was pressuring me to do something that I wasnt able to do. He listened to my concerns and provided me with any requested documentation that I wanted. As we got closer to closing the deal I was able to meet John Guthmann. He and I were able to seal the deal in a short amount of time of give and take. Both men were extremely professional throughout. This was my first experience with a Germain dealership but I certainly dont expect it to be the last. I would whole-heartedly recommend Germain Nissan to anyone looking for a quality vehicle at a competitive and fair price.

Didn’t love the new car I purchased (elsewhere) in March, just wanted to see about trading it in. Your website had what I wanted. Came in to test drive, now I really want it! They did an appraisal but didn’t immediately have a price for me. Came in a couple days later, got a really good price for it, which enabled me to purchase from Germain. Everyone was wonderful, especially Zac and Deezy!

The staff immediately helped me when I arrived. We came to an agreement on what would be serviced and the estimated time. We went through the multipoint inspection report on the car. The staff was friendly and helpful.

I love the amazing service I receive at Germain Nissan of Columbus!I came here just to check out the deals a few years ago, and now I am a customer for life! Michael Banton is my sales guy, and I would never have imagined Id look forward to going to the car dealership!He can get you what you need, whether youre buying outright or just leasing, he will hook you up with an awesome vehicle at a reasonable price!The service department is great, too! This place is the whole deal!

As someone who has always had a bad taste in their mouth about car shopping, I was so incredibly happy to eat my words during my experience with Nathan Miller at Germain Nissan. My husband and I came by the showroom to test drive a car, but because we were refinancing our home and I was 8 months pregnant, we were really adamant that we werent looking to purchase that day. Nathan didnt skip a beat or treat us any differently. He answered all of our questions and was incredibly kind. We loved the car and knew we would be back to lease through him. Over the following month or so as we waited to tie up some loose ends, Nathan politely reached out once or twice but was not pushy at all, just checked in. This past Friday I messaged him letting him know we were ready to move forward. As I am now 9+ months pregnant he made sure I didnt have to lift a finger! He found the new car I wanted, and DROVE IT TO MY HOUSE for me THAT SAME DAY. We filled out the paperwork at my kitchen counter, he drove off in my old car that I used as a trade in, and that was IT! The best, most pain-free, respectful car purchasing experience I have ever had. I will not hesitate to give Germain and Nathan my business again in the future. I am blown away. Thank you Nathan!

THANK YOU Tracy Goleman and the Germain Service center for your care and for getting the correct tire to get me back on the road safely.They did not make me make an appointment and were considerate of my time.I would highly recommend !

I really enjoyed my experience while purchasing my new car. Donavan was very helpful and attentive. He went over every detail step by step. Gary in financing was great at explaining things and made me feel at ease. I was very satisfied after my car purchase.

Hello!I want to highlight the experiences, I’ve had a Germain Nissan. I have had the pleasure of Mike Banton assisting me with my vehicle purchases over the past 2 years, this man is amazing to say the least. I went around to every dealership in Columbus, and Nissan was my last stop. I was dealing with some serious life altering issues ar the time and was beyond stressed. Mike was more than a car sales man for me. The words he spoke to me that day, and the way he bent over backwards to make sure I was able to not only get a car that day, but the car I wanted as well!!! The way this man handles his work, it’s so much Deeper than car sales for him! This man is a blessing from God!! During one of the hardest times in my life, this man was there for me in more ways that he knows!!! I wouldn’t go anywhere else but Germain! I just hope Mike knows.. He is definitely fulfilling his purpose! I’m so thankful to have met him, and all the other wonderful people at Germain Nissan!

My wife recently purchased her 3rd Nissan from Germain, and has been very happy with the sales and service provided at the dealership. I recently purchased my first new vehicle in 10 years from Germain, and found the staff knowledgeable, friendly and courteous. Was lucky to find the vehicle that met my wishes and expectations.

Cameron my salesman, was OUTSTANDING! his no pressure approachand kindness was TOP SHELF. He answered all my question and when he wasnt sure of one, he knew where to look or ask for the correct information..

Mr. Mendoza did an amazing job we love our vehicle and very pleased.

Germain service advisors and Kevin were extremely helpful. My car took a few days longer to fix dues to parts. Germain Nissan is great to work with.Thank you.

I had a great experience with Donovan. He was super helpful and knowledgable.

A huge shout out to John Guthmann and his team for helping me purchase my first brand new 2021 vehicle. You guys made my buying experience memorable and my trip from Cleveland very worthwhile! Thank you so much!

We have purchased our last four cars from Germain Nissan, specifically, Mike Banton. He is great at his job, takes the time to know his customer, and answers all your questions. The Financial Manager, Ladonshay Jackson, was excellent and very knowledgeable. Made the transaction smooth and easy. Thank you gentlemen for making this an enjoyable purchase!

The maintenance and customer service was good, but after maintenance the car was not washed, vacuumed or cleaned.

Great place to fix my 2020 Nissan Xterra with 217,000 miles. Great vehicle!

Every time I enter the garage I am ignored. I have to repeatedly ask for someone to assist me. I am not greeted with a “hello”, “one moment please” nothing….once my lease is over I will NEVER give Germaine Nissan another penny of my hard earned money because they surly don’t value me as a customer.

Please buy a car with Mike Banton. He is the bald headed Jamaican haha! He is so helpful and pleasant. Buying a car after an accident can be discouraging experience, but he made this a wonderful experience! He is patient and not forceful. He takes his time to go over each document. He will make this the best experience possible!

We had an excellent experience purchasing a used vehicle from Ralph Winters @ Germain Nissan. They were straight forward with the numbers. There were a few items that needed addressed with the car that they’re going to fix at no cost. They offered a loaner for that time and Ralph said he would personally deliver (~1:45 hours away) the car to us when it’s complete. Couldn’t have ask for a more pleasant car buying experience. Thank you.

Greg in service dept is one of the best in the business that i have dealt with in over 45 years......please make sure he is retained as a member of your team............

Im happy with Joe and Rick for giving me a good deal.But Its often hard to get through to anyone on the phone, and I wasnt told that youre not doing car washes now until after I bought the truck. I made it clear ahead, that I wanted that service.Other than a bit of communication confusions, Im happy with the service and the truck! Thank you!!

Commendable customer service, I called to ask about a part I needed for my Nissan quest and went over for service department to see what needed to be fixed,one of the service department staff, Chris was very helpful in helping me and also I ended up spending less money than i anticipated.I guess I was too quick to give 5star, the experience I later had was too painful to write about.

Cory was great he was able to work with everything I needed to accommodate my needs for a new car

This place is beyond unprofessional and has no idea how to do customer service. I put a general inquiry on the website to see an estimate of what my current trade in value would be. They called and texted me day after day until I finally gave in to go get my car appraised. I had a set amount of what I was willing to pay and accept for trade in value. Then once I wasn’t accepting of their offer they began accusing me of having my bumper replaced because the paint didn’t match, etc etc because that’s how they came to their numbers. Then to make it worse after I leave they text my phone to inform me a 3rd time about my cars damage and pictures to back up what they are saying. I was simply firm with my offer and it should have been the end of it, instead they had to make false accusations and continue to contact me when I said I was no longer interested. Good luck if you go buya car from here, I won’t shop with Nissan ever again.

I had a very favorable experience with Germain Nissan in helping my son lease a new Nissan Frontier. We dealt with both Steve Mendoza and John Guthman, and both were very professional and competent. I would DEFINATELY recommend Germain Nissan to anyone looking to buy a vehicle.

I just recently picked up my wifes car. They replaced the A/C compressor, and a control module for the seatbelts like expected. The service manager was friendly and informative about everything, but missed a few things.The part that I didnt like was that they did not inform me that the car needed an oil change while it was in their possession and they didnt refill the tires to their proper pressures. My wife didnt know about the tire pressure until after she had already pulled out and was gone for 10 plus minutes since it takes her car that long to recognize tire pressures. She left with the tire pressures at 19 psi, 17psi, 23psi and 25psi.

I really enjoyed my experience with Germain Nissan, Donavan helped me find the perfect SUV to fit me and my families needs. Thank you so much again.

I brought my vehicle in for service and was able to get in the same day I called. It took a little longer than expected but they did exactly what they said they would do. Im accustomed to being presented with the oil change options to which I generally choose a high mileage option as Im just over 140000 miles. This was not given as an option and I just got whatever the tech decided on I suppose. I bring my car to the dealership because I expect expertise as the manufacturer of my vehicle. The service was good, attention to detail would make it better.

I bought a car for the first time from Germain and had the pleasure of working with Nathan Miller. He answered every question I threw at him, (there were a lot of questions), and was very prompt and quick to respond. I was very nervous going in because I didnt know what to expect but they made everything very clear and easy! They worked with me and my budget and help me find the perfect car! Couldnt have asked for a better experience.

The manager called me his name was joe hes the gm of German Nissan he took care of a problem i had and he said he would take care of it in the future thanks joe

It was a good experience. Customer service was excellent. The representative that helped me did an excellent job.

Its always good to take my car to get service there, staff always friendly and recommend the best service for my car. I deal with Tracy most of the time to the point it feels like I am part of the family.

Fantastic experience with the sales team at Germain! Thank you so much to Mychael Barker, John Guthmann and Christian Crager for the outstanding service on the purchase of my new car! They made the buying process so easy and accommodating. Thanks again for going the extra step!

So 16 years ago, we bought a new truck from Mike Banton at Germain...at that time my son was 6 months old in a car seat. Fast forward, we have purchased 4 cars from Mike. Our last being a 2021 Nissan Sentra for the son that was in the car seat who is now old enough drive! Love Mike!!

Germain is one of the most professional dealership and customer friendly I have ever experienced. I have bought my last 5 cars with them. Ive built a great relationship with them and always refer my friends. My experience with them on my last visit was for an oil change and to look into why the car was pulling to the left. Tracy was the utmost professional to deal with. She was very thorough at explaining the problem and ordered me a new tire and Nissan took care of it at no cost. Highly recommend Germain.

As always service is at the highest level! Service was completed timely and with a smile!

I have been bringing my vehicle here for about a year an a half for service. Max has been my go to guy since day 1 and he has always taken great care of me and my vehicle, so much so I have referred others to him. Very professional, prompt, and honest. The rest of the service staff is great as well, one time Max was out and his teammates stepped in and knocked it out of the park as well. Great experience all around!

Reviewing for my son. The experience and price were good but 51 days later he still does not have the Memo Title and therefore cannot get the vehicle registration. He wants to drive part time for Uber or Lyft and cant do that without a current registration.We bought a vehicle a couple of years back at Germain Lexus and did not have this issue.Calls about it have not been returned.Son drove there to see what was going on, title person was out to lunch...Update: About 60 days later, still no memo title. Apparently they sold the vehicle before they got the title from a wholesaler. Not sure if this is standard practice or not. Seems risky given that they’ve now exceeded the time allowed to provide a title to a buyer.

Germain Nissan is one of the most professional dealership and customer friendly I have ever experienced. Ive built a great relationship with them and always refer my friends and my last visits was on Tuesday for Trading CAR.I myself and my wife are so Happy becoz we got a car what we wantwe really enjoyed my experience while purchasing my new car. Cameron and Donavan are was friendly, professional and extremely helpfu.l They went over every detail step by step . Ladonshay Financing was great at explaining things we was very satisfied after my car purchase.Great experience with the service team as Customer Service Professionals.

Update:. I was contacted at around 9am the next day from the manager to tell me they saw this review and were extremely concerned with my experience. They went to LENGTHS to make sure I was okay: the cost of the repair is going under warranty ($0!!!!) and they are allowing me TO BORROW A CAR while theyre working on mine! Im blown away. This went from zero to ten so quickly and Im incredibly grateful. I cried. I sat in bed and cried. I didnt know where I was going to get that money yesterday and now I dont have to worry. Thanks for hearing me Nissan. I didnt know you guys were even listening and Im glad to be proven wrong.........I went in for a diagnostic because my engine light was coming on, along with several other warnings. I was given a time slot and went in at 3pm that same day. I was NOT told, however, the price of the diagnostic itself was over $150, AND that my car might have to stay over night. So I didnt come prepared, even though my partner was perfectly capable of driving separately and driving us both home that day, which is wouldve done had a know to begin with. So an hour later I got a call saying they had to keep it over night because they didnt know what was wrong. And I had to spend money to Uber home.That was fine.WHAT WAS NOT FINE was them waiting until 2:30pm next day to call me to tell me that my car needed some rewiring that could cost OVER 3 GRAND TO FIX. He said my warranty did not cover it because I was 1,000 miles over the limit. So i asked him to negotiate prices with his higher ups, because A. he gave that as an option and B. Its a pandemic- who has 3 grand to just shell out?He called back a half hour later to ask what price i was comfortable with. I said $1300, because I honestly cant afford more.Its now almost 8pm AND I HAVE HEARD NOTHING.A courtesy call to AT LEAST tell me that it wont take til tomorrow wouldve been the bare minimum of customer service. They will now have my car for two nights, and I have no idea whats going on.

Service was fast efficient and easy to schedule. Work was satisfactory and price was good. It would be nice if they would wash car after service like many dealerships do.

Nothing except the best service from everyone in this fine establishment and I would like to give a special and amazing shout out Cameron for making my experience so amazing and Deezy for working his magic and making it possible for me to have my vehicle. Thank you guys very much

A business that fails to deliver on every expectation they set. Absolutely every one. If your goal is to be lied to, let down and disappointed then this is your place to shop for a vehicle.

Marc, Ralph and Deezy were great as usual.

Donovan was friendly, professional and extremely helpful. I wanted car in a certain color he was willing to search for the car I and assured me it was no trouble-and found it. He made sure when the car arrived it was detailed perfectly. I was very very happy with the deal I got. He was able to show me cars with the features I requested and didnt waste my time showing me cars that didnt have everything I wanted. It was a grreat experience.

Would highly recommend expert service as well as very fair prices and accommodating to any situation

Great sales person, up front and honest, had everything ready when I came in both for just window shopping and to sign everything.

Helped my friend get the right car at the right price two thumbs UP

Generally good experience. They had the Rogue I wanted at a reasonable price. Trade in value was low, and paid too much for a protection plan for 8 oil changes and some tire rotation. If I was thinking better I would have had them remove it; especially given it last 4 years and I will pay for it for 5 years.

Chris in the service department and staff works really accommodating so far I would have no complaints.

Very good. Friendly staff

Absolutely great experience! From when I walked in until papers were signed! Even after the purchase there were a couple hiccups - nothing major and they were very prompt and courteous! Hoping I don’t need to purchase again anytime soon - but if I do, I’ll come back to Germain Nissan! Thanks a bunch!!

It was a great experience had an appointment with Steve Mendoza let him knowHow much we were willing to spend what we wanted our car payments to be and showed him the car that we were interested in test-driving within in 30 minutes of being there we were on a test drive. No high pressure sales pitch .Financing was a very easy process. I would highly recommend Germain Nissan.Everyone was very friendly and professional.

Everyone was friendly and professional. Work completed relatively quickly. I didnt get the inspection and detailed printout I normally get but maybe things have changed or maybe my oil change and breaks dont get one. Anyway, not sure why service points werent applied to my account after the service and why I couldnt use both my service points a gift certificate coupon at the same time. The coupon doesnt state those restrictions. Overall, happy with the service.

Great experience with the service team as Customer Service Professionals. Was surprised they missed where a skid guard had come loose and didnt say anything though. Also didnt test the fob they attempted to fix until I pointed out it still wasnt working.

They failed to notify us that they didnt have our ordered part, so when we arrived for our scheduled appointment on a day my partner took off, they didnt have the part. All the hassle for nothing. Reschedule and just a waste of time and energy at 7.30am.

Bought my car from Mike Hammond. The whole experience was great. I felt at ease and not rushed and knew I was getting a good deal on the car. He went the extra mile to make sure my purchase met all expectations. Best car buying experience Ive had out of several during my lifetime. Highly recommend.

The sales manager, John Guthmann, was extremely rude and uncooperative with us. We were looking to lease a car and just see the offers for a Sentra, and John kept insisting to test drive the car, which is normal. We did not want to test drive the car at that moment (yes, we obviously would test drive the car if we saw a good offer to continue with a possible purchase) but he did not want to tell us any lease specials or talk numbers, until we test drove the car for whatever reason. I told him him multiple times we did not want to test drive the car at that exact moment and we just wanted to see some offers, but he was clearly speaking irrationally and not thinking about our needs first as the customer. Please explain to me why a sales manager is forcing us on a test drive or we are not able to talk numbers. And by the way, Germain Mazda and Lexus, where we have done deals in the past, never gave us these kind of problems when asking for lease estimates or talking numbers. Be better Mr. Guthmann, very disappointing.

Germain Nissan is one of the most professional and customer friendly dealership I have ever experienced. They are backed up by Nissan who is a extremely customer driven company. The people at Germain make you feel welcome and take their time to make sure you are completely satisfied with your service experience.

I would rate at 4.5 if there was it because I never expected to go in for one minor correction and walk out with a dismantled system and three times the cost to repair. Max (as the kiddos call him Maximus the Great) advocated for me for sure and Germain made the call to adjust my fees. Twice an error not intentional I am sure occurred and the team have corrected the matter. The service manager who I have never met operates a culture of ethically folks. As a mom I return to you because I trust the experts to ensure the kids and me are safe on the road. Thanks!

I had a great experience getting a recall done on my vehicle. The people were courteous, and knowledgeable to answer my questions. I was even served an awesome cup of coffee.

Donovan and Gary made the experience painless. And a special thanks to Donovan for keeping me informed.

Great service from Steve at Germain Nissan! No hassle and quick experience overall. The used car I purchased had a minor issue to be taken care of and Steve worked hard to make sure that was addressed as soon as possible.

To expensive for essentially an oil change and tire rotation… hopefully they check for any recalls

Chamo was awesome. He was attentive, professional, and funny. He made the process easy.Deezy was also awesome. He was also attentive, professional, and funny. He made the financing process less painful.

My salesman Donovan was great. And the manager John was really good too.

My battery would go dead about every 4 days. I went in to see what was causing it. They spent one hour and a half checking everything out and found no reason for it to die But saw1700 dollars in other things that needed to be done on my car. When I asked about the battery. Their reply was that I didn’t buy it from them or I must be leaving on the radio. Really??? The woman who talked to me was very condescending. Being an elderly woman, I feel they were taking advantage of me. No I did not sign off on the repairs which they did not appreciate.

I had a great experience my first time here because of my service representative, Tracy. She went out of her way to super accommodating to me, knowing I had a small child. She made the entire experience a very pleasant one. It is so wonderful when someone goes a step above what is expected. I will be going back to this specific location because of this particular service representative. One person can make such a difference.

Steve Mendoza worked with me to get what I think was the best deal on my trade-in.

As always, I’m pleased with the professional service. There are closer Nissan service departments I could patronize, but I prefer the service I get at Germain.

I was extremely satisfied with the service that I received. Tracy took time each step of the way to explain what I needed to have done the day of my service and what I services I needed to have done in the future.She told me about how much time it would take for my car to be serviced. She went the extra mile to make sure I was aware of the drinks and snacks that were available and that I had access to whatever I needed to be comfortable while waiting. I am very grateful. I had brought my assignment to study. Being that it was so comfortable and I had all the accommodations I needed, including an area I cloud sit to charge my phone and lay out my material to study; I was able to get my lesson done while I was waiting.When my car was finished Tracy took time to make sure I understood everything and even had the details in writing for me to take home. She made sure to let me know if I had any questions to not hesitate to call her and ask. Plus they washed my car.Yes, Tracy was professional, kind, accommodating, her skill of communicating everything I needed to know was clear and easy to understand. I felt that all she did was totally genuine!!!I learned a lot. My service was above and beyond excellent. My car is happy and so am I. 😎There is no doubt that I shall continue to have all of my services done at Nissan.With extreme gratitude,Mozelle Greer

No pressure of a sales rep following me around, then another asking what Im looking for.I found what I liked, asked my sales rep a few questions. Steve my sale rep told me what I needed to know, then handed me the keys. I test drove. I didnt like the color of the car. The next morning my dream car was awaiting me. Germain found what I described in my dream. Now MY dream and I are happy at home just waiting on a reason to drive.Thank you Germain Nissan & Steve Mendoza!!Hosea Hooks

This dealer is one of the worst. Their staff gives out wrong information and barely answers the phone. They transfer you multiple times with no resolution. Good luck.

I am very satisfied with the service provided, Tracey, my advisor, did a great job communicating with me and letting me know what to expect. She is always ready to help and provides a great service!Armando.

Ralph Winter was a very good salesperson. He was opened and honest and followed up quickly. My only bump in the road was the length in time for the finance to go thru. Hopefully if I have any challenges, your follow thru will be just as good as Ralphs.

Worst place to ever get a ride from. Terrible Experience ☹

Everything ran smoothly as I have come to expect from Germain Nissan.

Mr.Valentine was amazing and very nice. I was so happy with his service and assistance. It was very comforting being able to trust in a dealership during the pandemic. My experience surpassed all expectations and I will definitely reccomend Nissan to my friends and family.

Donovan and Ralph exceeded our expectations of the buying experience. Never felt cornered or rushed. They answered all our questions making our decision to purchase an informed one. Their professionalism and demeanor should be the model for all dealership staff. Looking forward to owning my Nissan 2020 370Z Sport Touring car for many enjoyable years to come.