Steve was knowledgeable and super helpful. He knows his business and I will recommend him enthusiastically. His customer service attitude is top notch. Thank you.

By far the best experience I have had at any Verizon locations. My son and I went in to get a new phone for my him. The customer service was fantastic. All of our questions and concerns were handled efficiently. This is my permanent go to location from now on. 5 stars for sure!!!!

Amazing customer service, quick and thorough! Helped me out when I needed it.

Brandon Did a Exellent Job Helping Me Find a New Phone.He went out of his way to help me pick out the right phoneJoseph Meister

Chris was great!! Super knowledgeable, quick, efficient and friendly. Took what can typically be a painful process and made it a breeze!

Outstanding service when upgrading my phone. Stephen was professional and took the time to fully explain all of my options. Highly recommended!

The best and easiest phone store experience Ive ever had - each time I go !

The staff here are extremely helpful and patient! They broke down my options and helped me transfer all my stuff to the new phone.

This place is the worst. I had a horrible experience here 10 years ago where the agent wanted me to tell them my password to get into the account, I wasnt allowed to type it in. Ten years later I thought Id give them another shot and went in to purchase a phone. Turns out these guys are not actually Verizon, they are just authorized dealers even though all the signage says Verizon. I was told they didnt have the phone I wanted and they would have one shipped, great I thought, then they told me it could only be shipped to the store which I found odd Ive had Verizon ship phones to my home before, then I was told I had to pay a setup fee and get this even if I didnt have them setup the phone. Well that (among other things I wont get into) was too much, I didnt want to have to drive 45 minutes to pick up my phone and then have to pay for a service I wasnt going to use. I thanked the very friendly sales person and specifically stated I was going home and Id order my own phone. It turns out they put the order in anyway, without my permission or authorization. I signed nothing and I paid nothing and yet they are having a phone shipped to their location in my name and now Verizon cant ship me a phone until a phone I never ordered arrives at this store and they ship it back and then Ill still have to wait 24 to 72 hours before I can order a phone. Avoid this place as if it was Covid.My response to that response, NO YOU ARE NOT Verizon, no more then Radio Shack or Best Buy is Verizon, the difference is those stores are not into deception, they are proud of their companies and all their signs indicate the store you are walking into, TCC is not displayed prominently on any sign on the street or in front of (or even in) this store, there is a little sticker on the window of the door amongst other little stickers. Your store asked me in a room full of people to give a complete stranger my password once, how is that good for the community, your store DEMANDS that I pay a setup charge for a phone I was not going to have them setup, how is THAT good for the community and your store refused to ship a phone to my house, expecting me to drive 45 minutes there and 45 minutes back, but above it all your store ordered a phone in my name without my permission or authorization, how is that even LEGAL let alone good for the community?And YES I tried to resolve this issue with the store, I called them 4 times that same day during business hours, they wouldnt pick up, and believe me this store is not that busy, I even left a message with my name, my number and why I was calling, they NEVER called back, I can only guess because the sales person needed the commission and was planning on just sending the phone back as a sale and a return. No I wont be reaching out to you anymore, I spent over two hours on the phone with the ACTUAL Verizon trying to sort this out, the odds of me ever stepping a foot inside one of your stores again is nill, the odds of me, however, of reporting you to the BBB is still pretty high. You shouldnt need me to resolve this, you know the store, the date was 4/19/2021 and you have my name from here.And for an update, I got a notification from FedEx that the phone ordered in my name and on my account arrived at the store and surprise surprise the store never called me to inform me the phone arrived. I had to get Verizon involved to call the store and force them to cancel the order (to free up my account so I could get a phone), something I did that very day, why did this store order a phone in my name, refuse to ship it to my home, refuse to cancel the order after I called and not notify me when the phone arrived at their store?

Just wanted to say a huge Thank You to Steve Costanzo who went above and beyond to ensure that I would be satisfied with my new phone. Awesome customer service, will go back and highly recommend.

This store is so helpful!! I have had nothing but polite and knowledgeable staff!

Brandon was a pleasure to work with did an outstanding job went above and beyond for me great experience

Chris and TCC are and always been great.Very helpful and excellent customer service.

I had the pleasure of working with Chris Moldonado in Cromwell yesterday, he who was not only professional but compassionate, knowledgeable and eager to help me. My panic started with my information not backing up and I wanted a new phone. He walked me thru thoroughly all my options for the best phone to meet my needs while making a decision I comfortable with. I could not be happier everything was seamless and would recommend him to everyone. Thank you and VZ is lucky to have him as a valuable and dedicated employee.

I worked with Diamond. She answered all my questions thoroughly. She was very helpful and patient.

Chris provided exceptional customer service saved me a lot of money on my new phone and i will be back for the 5g home internet $50 a month sounds much bettet then $300 a month for xfinity thanks a bunch

Chris was a pleasure to work with answered all my questions and got me in and out in a timely fashion

My husband and I worked with Brandon came in for phone upgrades it was a fast easy perfect experience! Thank you

Chris was awesome best customer service Ive gotten n a very long time from a Verizon location definitely recommend this store

Chris was very helpful and knowledgeable and personable. An excellent sales person

Chris was awesome great person to work with and very professional 5 stars hands down

Chris was awesome definitely recommending this verizon for all your needs full service store hands down

Went in just to change my plan....walked out with new plan and new phoneChris was awesomeGreat customer serviceThank you keep up the great work

Steve was awesome. Hooked up

Chris was awesome got me in and out quickly and great customer service

Chris was extremely helpful and got me in and out quickly. 5 stars easy

This store helped me with all of my needs! They are much better than Corporate owned stores, why? Because they truly care and want to help. They even give back to the community! Awesome!! Come here every time!

We recently visited to have my sons phone replaced. Steve was very pleasant, friendly and knowledgeable. We will definitely be back to visit Steve in the future.

Chris was awesome. Great service, knows the products and guided me well. A great experience all around. Thank you.

Ask for Steve! Highly knowledgeable and will tell you his honest opinion about each product. Wont try to sell you a product you dont want. Overall, a genuine guy to deal with when making a purchase, would recommend him to everyone I know!

Steve Costanzo was very helpful and a pleasure to work with.

Very satisfied with the great customer service at this store,Chris went above and beyond he looked for deals for me and found one that I can benefit from.And also saved me a lot of money.Highly recommend this store.

My family and I went to the Verizon store in Conn. Corey and Brandon assisted us with all of our devices that we purchased. They took their time to explain every step of the process in addition to setting up each device. The main quality of the service was their friendly nature and being patience with working with us as customers. While they were assisting us other customers came in, and they also took the time to assist other customers. Thank you for outstanding service!!!!!!!

The guy that waited on me was outstanding! He acknowledge me as soon as I walked in. He was jammed up with 3 other customers as I walked in the door, but he multitask and answered all of my questions while taking care of everyone else. That is customer services at it finest! My family and I will be switching carriers to Verizon and I am definitely coming back here to buy all of my phones.

Chris was very knowledgeable, explained everything very well in detail, kind, patientAnd saved me a bunch of money on my billHighly recommend going to this location

Best service Chris and Steve kept me and my wife laughing while we were upgrading our phonesBest phone store ever

Best customer service I’ve ever had by far Chris took care of me Got all my information transferred and got me a new Apple Watch for a great deal as wellI’m never going to the Middletown Verizon ever again Chris went above and beyond my expectations

This is not a coporate store. So the dont offer any deals. They dont bother telling you that either. Even after you ask certain questions. I wouldnt go back there ever again. Ive read all these reviews about the reps. Unfortunately I got Diamond. Actually complained to me about another customer complaining about her. Spoke to another rude rep at their customer service. They said they would look into it. Waiting for them to complete their investigation.

Chris was very helpful in helping me get my new iPhone 12 pro.

Chris was great helped get all my info transferred into my new phoneVery appealing to talk to and knowlegdeable about the phones and plans

Just worked with diamond I was in and out in less this 30 minutes with a new phone and all my questions answered.

Best customer service ever im recommended everyone to the storeAsk for Chris guy is efficient he helped me and 2 other customers at the same time got everyones data transferred phones traded and made sure we all got the best promotions available

Came in Brandon was eager to help very ambitious and showed great professionalism thought he was a manager the way he answered questions efficiently definitely will be back with family and friends if you need help definitely go to him! 👍

Steve was very helpful and great

I love this store and staff!!!!

Daniel at the Cromwell store was one of the best customer service rep Ive ever encountered. He went above and beyond to make sure I got what I wanted within the price range I needed and even checked in with me to make sure I was still okay. Great personality and salesmanship 😁

Steve that works there has been a huge help. I struggled to try Define the correct phone for myself and what I wanted and what my needs were. Steves knowledge and experience was overwhelming and help me pick the right choice for me if anybody goes to the store they should go see him.

Ask for Chris. Very knowledgeable and fantastic customer service.

Corey was able to save me money on my bill before my wife upgraded her phone today. I wish I can give him a 10 star rating. This is the store to come to. Best Verizon retailer ever.

Chris was the best! professional and knew exactly what he was doing! Thank you

Brandon gave me the best experience ever in a Verizon store. That guy is full of energy and laughter. I highly recommend going to this store. You will have a great time!

Amazing service from ChrisI didnt feel pressured into my purchase nor into the most expensive phone he gave me the best deal that fit my monthly budget

Awesome customer service definitely ask for Chris that man is a god send very smart when it comes to techHe gave me a great deal for a free iPhone SE for my daughter he was able to recover her data from her destroyed phone

Corey is phenomenal! He is by far the nicest person I have ever met. I highly recommend coming to this store.

The manager Cory changed our account into a business account and saved us over $160 a month with two new phones added to our plan. He’s very knowledgeable and super friendly. This is my new go to store!!!

Diamond and Cory answered all my questions. I highly recommend shopping here. Reps are very knowledgeable! I will be upgraded this week at this store.

I purchase a Hum from this store and it was the best investment ever! Cory was wonderful at explaining what it does for my vehicle. I never knew Verizon offers roadside assistance. Great service and a wonderful staff here in Cromwell!

Cory, store manager at TCC Verizon, Cromwell provided outstanding customer service when I went to upgrade my phone from Apple 6 to Apple 11.Cory was very knowledgeable and patient with advising me about my options. Thank you!

Eric is great. Very knowledgeable and transferred all my stuff. I highly recommend this location!

Cory at the Cromwell Verizon was incredibly helpful, this was the best costumer service I have ever received! We bumped into a lot of road blocks with what we were working through and he was able to get everything done for me beyond my expectations. I highly recommend coming to this store.

Mike L was awesome. He answered all of my questions and was very helpful in getting my new phone set up. He went above and beyond and stayed late and my phone wasn’t cooperating due to my not knowing my passcode for my email.Verizon is very fortunate to have such a dedicated employee. I wish more customer service employees were As dedicated and knowledgeable as Mike.

I love this store and Steve rocks

Corey all exceeds costumer satisfaction..He is the only one I will do my business with Great job thanks for all your hard work

Thank you for helping me setting up my new S20. You guys are awesome.

It is the best Verizon store I’ve gone to. Great customer service, clean store and great products. The guys will help you in any way possible and the Manager Cory is very helpful.

The best Verizon wireless authorized dealer in the area. Great selection and the staff made me feel right at home. If youre looking for a Verizon store, this is your spot!

I havent been to this store in ages and it looks fantastic. I will be upgrading very soon here.

Eric patiently spent time with me transferring all of data. He also answered all of my questions. This guy deserves a raise

The rep went out of his way to pick up a iPhone 11 from another store, saving me the trouble of ordering one online. That is first class service in my eyes!

Very helpful and answered all my question. Best Verizon ever

Great customer service!! The guy that helped me was patient and very knowledgeable. He even installed the Hum for me! Would definitely come back

Mike L was amazing and went above and beyond for me to get my galaxy 10s, he even stayed after the store was closed to finish up with the process. GREAT customer service I would deff recommend going to Mike.

Steve great

Steve great

Mike L was so helpful and patient while assisting me. He provided me with all the information to help me feel comfortable with my new phone.

Mike at Cromwell Verizon store was great! He spent over 3 hrs. educating me and helping set up new phone! He deserves a raise!

Excellent service. The staff was very helpful and friendly. I will definitely go back!

I went to this Verizon store a few days ago because my phone wasnt working properly. I was completely out of memory and my phone was moving too slow. Stuff kept deleting on me among a bunch of other things. The guys really help me out. I ended up getting a Google pixel 3 and this phone is fantastic! I love the camera and it doesnt get any better than the unlimited storage for your photos. The manager even came out and gave a great deal on a tablet for just $10.00 a month. Now I have plenty of storage and a backup device if my phone is offline for whatever reason. I highly recommend this store!

Got my new phone there. This review proves that it works, too!

Great customer service!! Mike L went above and beyond to make sure we were taken care of. Great experience.

Eric was amazing! Very through and patient. Worth asking for him!

Very helpful, nice store. Special attention to Cory, he was polite, and efficient.

Best in in customer service!!!

Excellent service, helpful, safe and most important, they are open for public

Brandon and Cory are fantastic. Great staff and help with anything you need. Totally would reccomend visiting this Verizon store for anything you may need.

Mike went out of his way to make me feel comfortable helped me set everything up I purchased a tablet wireless charger and a new phone . He is an excellent employee who went above an beyond I would highly recommend him for advancement in the company 5 star rating all the way.

The sales rep answered all of my questions. He was very helpful

They will do anything to sell you something and get a commission. He spoke about his bonus upfront with me and lied to me to buy from him. I purchased 5 ipads and was told i must take the insurance and phone lines then i can cancel. Corey and that company are crooks! Ill be buying 5 more for my buiness but definetly not from here.

Managment could not get Verizon phone I brought in working on its own network. Then suggested I buy a new phone from them. Had to bring the phone to another verizon store in Middletown where they had it operating in 15 minutes. Would not recommend this store.

Worked with Adam. So polite and helpful but beyond that extremely knowledgeable. A great experience, customer service at best!

Best

Chris was awesome!! Thanks for all the help!!!

Mike L was Very paitent and helpful. Two thumbs up! :D

I don’t think I have had worse customer service at anytime ever. I have been to the Cromwell location twice and had horrible service both times so it definitely isn’t a fluke. Also I was the only customer in the store both times so being busy isn’t an excuse either. I will definitely go to another location which will be inconvenient. Maybe you need to take a look at this location and maybe make some changes?

Terrible customer service. Ive gone in here twice, a few months apart, and both times the gentleman half-ass answered all of my questions. They dont care about the explaining your options to you at all. You are simply dollar signs to them. I highly recommend taking your business to Verizon on Washington st in Middletown!

Mike L was very helpful. He answered all of my questions I had . A+ to him.

Walked in and was never even greeted. I can understand being busy so I hung around for about 10 minutes, still nothing. I have been in once before and had awesome service. I was hoping today would be the same but was sadly disappointed. I will be purchasing my phone from another store.I gave the store 3 stars instead of 1 because of the great service I had previously.

Brandon was very patient and polite with me.

Mike L was fantastic, very helpful and knowledgeable! Highly recommend.

When you want to charge $20 for transferring data from a old phone to a new phone you are just being greedy. Maybe they charge because they never have any business thats why the store is always empty. I called VERIZON and they said this is not a corporate location and dont waste your time here.