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T-Mobile
775 Waukegan Rd Ste 165, Deerfield, IL 60015, United States
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T-Mobile
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Ja
Review №1

Very knowledgeable, courteous, staff who took the time to explain to me the fine print on contracts and offers.

Ke
Review №2

Really nice and knowledgeable staff and I had a great experience at my visit.

Te
Review №3

Came in for help and Christian was able to help me with along with the other worker jenish, amazing srybjvr

Je
Review №4

This store is not open, you call and get a message saying they are busy with a customer. I drove there and they arent even open. They need to change their voicemail so people dont waste their time driving there for no reason . Online shows its open also

Ja
Review №5

No idea how to provide correct information about eSIM. Already spoke twice with customer service, got sent into the store to scan a QR code provided by an employee, they couldnt find out the information on how to do it, and sent me back to customer service

Je
Review №6

Outstanding on all fronts. Jake, Eric, and Zach all demonstrated patience and professionalism.My contract options were all explained in detail. They up dated software, backed up data from old phones, and transferred all files for 5 lines. They were great with my kids.Wait times were minimal.Jake, Eric, and Zach were friendly and helpful.Recommend without reservation

El
Review №7

I had an emergency where my iPhone was smashed and needed an immediate replacement. Jake Goldberg, the Assistant Manager, made it very quick and smooth. He also found ways for me to save money and actually get better coverage and value for the service that I have. Incredibly competent and friendly service. If I ever have a problem again, this is the store I will go to first!

Jo
Review №8

Jake was fantastic with us today. Very helpful. Really commanded the store and kept everyone happy. Overall this was the most pleasurable cell experience I have ever had. Very pleased with the service. 5 star all the way!

Je
Review №9

Jeans was extremely helpful considering how much he had to handle during the 2 visits. He was very reassuring and helped with switching from Credo. I truly hate the entire process of switching carriers and Jeans made it seamless. THANKS AGAIN! Ill be back at Sprint & will recommend to everyone I know.

Mo
Review №10

Jake was an amazing help! Even though the phone I wanted was not in store, he calmly helped find a solution to the iPhone 6. His cool and collected manner helped my mom stay calm in the store. Normally she gets antsy being in a sprint store. THANKS JAKE for helping me set up my electronics for college:)

Em
Review №11

I went into the store to purchase a new iPhone to be more consistent with the apple products my company uses. The staff were very welcoming and responded quickly to my needs. They were also very helpful and patient in transferring all of my files and contacts to my new phone. Great experience!

Mi
Review №12

I stopped by this past week to ask a few questions about my bill and any recommendations on how to get my galaxy s6 to last longer battery wise. Eric was very helpful and attentive! I WOULD definitely come back to this store. :)

Do
Review №13

Eric and Zach were absolutely amazing. I brought my son in with me to upgrade both of our phones and they both took their time to show me the new features on my new Note and also took the time to put phone numbers into my sons phone since his old phone wouldnt turn on. I would definitely recommend this store and these 2 employees to anyone looking for new phones.

Ra
Review №14

Great experience! Zach was super helpful, patient and a genuinely nice person. Got informed answers to my questions, and provided resources for even more services Sprint offers that I didnt know about. There are other, closer Sprint stores to me but Ill be making the trip back to this one.

ma
Review №15

Jean was awesome! Totally went over everything to ensure i had everything transferred, among all of the other help he provided. Excellent example of customer service! Very glad i chose this store to do my business. Thank you. Thank you!

lu
Review №16

I had the best customer experience. This store is amazing, the staff were great. I came in to upgrade my phone and they made me feel welcome. I walk out everything.

Fr
Review №17

Thank you Eric for being helpful with me! Eric recommended to me my new Galaxy G Flex S7. Ive never had such an advanced smart phone before! So I was scared but Eric made sure the device was going to fit well with my life style. Thank you again Eric! You too Jake, keep being you.

Ad
Review №18

Jake Goldberg at the Deerfield store was very knowledgeable, helpful and professional throughout my phone purchase experience. He explained the various phone and plan options and helped me select the best phone for my needs. I am pleased with Sprints service, and very confident in recommending Jake to others looking at Sprint for their service and suite of products.

al
Review №19

The service here was great. I got helped out by an associate named Eric. He was very helpful and most of all very knowledgeable with everything about the new s6 phone. Left a happy customer!

El
Review №20

Jake Goldberg was really fantastic. No kidding! Did paperwork efficiently. So helpful w explanations. And cheaper than Verizon!

Ri
Review №21

Jake was awesome! Showed me all of my options and led me to a new plan that fit my needs better. Was remarkably patient in walking us through all the needs,costs and benefits. Would recommend his service to all of my friends.

Wi
Review №22

Good and clear information and explanation of phone and accessories. Plan was excellently presented and laid out. All questions well covered and expertly answered. Good communication and presentation by sales person Jake.

La
Review №23

I had the most amazing experience setting up my new phone with Jean Baptiste! I would give him 10/10 stars overall. He was very attentive, took ample amounts of time answering all my questions and helped me a lot. I was very appreciative for all his help. I would recommend Jean and the Deerfield store location for all your sprint needs.

Ed
Review №24

Zach and Jake took excellent care of me. I came in to have Zachary switch my bill back to paper and after he looked over my account, he told me that I could get a new phone, a hotspot device and save me monthly. I HIGHLY recommend this store and staff to anyone looking for a new phone or just questions to be answered.

Je
Review №25

Normally I dont write reviews, but the service I received was so great, it warranted this review. I went to the Sprint store in Deerfield to upgrade to the new iPhone 6s. I was helped by Jean who went above and beyond to ensure every one of my questions were answered. He was patient, helpful, courteous and a pleasure to interact with.

Ma
Review №26

This store is the best! Always the most personable and professional services - they really care to ensure my satisfaction! Jake and Jean have helped my family a few times and Ive always been super pleased.

Mo
Review №27

I had a slightly unique situation which Eric and Aviv stayed well passed their closing time last night to help me resolve. One of the best and easiest cell phone shopping experiences of my life. Thank you for the dedication and comforting service!

Na
Review №28

Jake has been such a great help! He was able to look at my current plan and help provide with a better one which suits my familys needs and saves money! Great store experience, very pleased.

Ro
Review №29

I was in there to inquire about changing my phone carrier and Jean Baptist helped me out. He was very informative and had helped me figure out things. I will absolutely be coming back to set up a new account. Jean was a great help to me!!!

De
Review №30

Zach helped my husband get his first smart phone. He was patient and explained everything to him. He is a dynamite manager and you see the camaraderie in the store and how the other employees respect him. Excellent experience!

ba
Review №31

Zach was amazing today. He explained the new unlimited plan to me bc I always watch football on my phone. I loved the price point so Zach set me up with a new plan and new phone

mi
Review №32

I just had a great service at the store. Jake helped me find the right phone he was very knowledgeable on all the services and phones. Thanks for all your help Jake. You made phone buying easy.

Na
Review №33

Today I came into the Sprint store and I was greeted at the door by both employees, which is a great thing. I came in for a phone upgrade and Zach helped me out every step of the way. I am now the proud owner of a galaxy s6 thanks to Zachs sexy ass. I may just come back there just to ask him on a date. Needless to say, this Sprint store is one of the best I have been to...see you soon Zach ;)Natali

Ma
Review №34

I had a great time. They were extremely helpful. I got what I came in to buy and left happily. Print has very nice people there.

Br
Review №35

Rafi is a future shining star. Knowledgeable, courteous and very good sales person. Not many kids his age have it, he does. Made the experience worthwhile.

Nu
Review №36

Zack was amazing. Very patient and knowledgable. Will definitely make this my go-to Sprint store. Sprint reps like him are the reason Ive been a Sprint customer for the last 15 years. :)

Mi
Review №37

Jake has been great to work with. Very knowledgable of products and service. Weve come back to add services and another phone because he was so helpful. Highly recommend!

Ju
Review №38

I got my new phone a week ago from Zach, the store manage, Jake helped transfer all of my photos and they both did a tremendous job. I stopped by in today to ask a few questions and Eric noticed that I had an available update which he did for me but then the device stopped working correctly. Before I could say something or freak out, Eric and Zach assured me that they would take care of it all and I walked away with a working phone and no cares in the world thanks to this Sprint location.

St
Review №39

Came in today for an upgrade. Ended up leaving with a tablet and 2 new phones. Zach was so helpful and told me about all the great promotions they had going on. Best service Ive had in sprint yet. Thanks Zach!!

De
Review №40

Just had a wonderful experience at this store location! Since it has been raining, I had all three sales staff helping me select my phone, plan and accessories. I never felt pressured, but I am leaving with knowledge of what I have spent, what I am going to be spending each month. Aviv my personal sales man, was great. I will be back to buy some more accessories. I hope it will be raining😉

Gr
Review №41

Aviv and Wendy are legit Jedi Sprint warriors! They answered all my annoying questions and dealt with my impatience like pros! Their knowledge of products and service are second to none. I highly recommend the store and I fully endorse a raise in compensation for both of them! Thank you very much for everything!

Ju
Review №42

Jake Goldberg was very helpful and patient. He made sure I understood the switch advantage and made it a good experience. Thank you Jake and the rest of your nice friends at Sprint!

Am
Review №43

The customer service at this store has always been fantastic! I have had nothing but great experiences here. I live closer to another Sprint store and will only come to this store. Eric, Jean, Jake and Wendy are always helpful and willing to go that extra step to make sure that any issues I have are resolved.

Jo
Review №44

Great experience! The staff were knowledgeable and courtious. Jake Goldberg was particularly helpful in helping me select the right phone and set everything up. Highly recommend this store!

Ar
Review №45

We walked in to ask a simple question regarding an exchange. The store manager, Dave, was extremely condescending in his demeanor. I have never heard someone talk to my father like that. I am not sure why he thought he had the right to talk like that.

Sh
Review №46

Our experience has been excellent. Both salesmen were extremely knowledgeable and pleasant to work with. I would highly recommend sprint and rhis location in particular.

De
Review №47

Thank you Eric for helping me get the best deal with my new Galaxy 6. That free speaker is going to be awesome to have!! Excellent service!

El
Review №48

Had such a blast getting our accounts organized! Such an amazing crew at this store -they are so sweet and very helpful! Jean, Wendy, and Miguel are my personal Herod!!! Job well done!

Ba
Review №49

Jake was great and very helpful. He really knows his stuff and is very accommodating. I would highly recommend him to anyone needing a new phone.

Ja
Review №50

Dear Sprint,I came into your Deerfield location today and had an amazing experience. The whole staff was inviting and upbeat. I worked with Zach who took care of all my needs and got me in and out in a timely manner. I work retail and know its hard to get great feedback. Not only did he help me he was managing everyone else and multi tasking effeciantly. I will definitely be back to this location anytime I need help.Sincerely,Jason Barnes

Jo
Review №51

Came into the sprint store today looking into pricing for plans and phones. The manager, Jake, looked over my account and found the best plan for the phones I was interested in. When you need a new phone/plan stop by the Deerfield location!

Gr
Review №52

EXCELLENT SERVICE! Aviv and Jake were extremely knowledgeable and gave an overall experience that was second to none. Will come back for all my wireless needs.

Ye
Review №53

Jake helped us out through every step of the way. Our phones and sim cards werent in the store the first day we came, so he ordered them in for us quickly and kept us posted while everything was being mailed. He was a great help and we left with everything set up!

be
Review №54

Service could not have been better. Jake is extremely competent and went beyond the call of duty. Extremely professional and equally courteous.

Br
Review №55

Jake was a huge help and walked us through everything with a transfer from Verizon. We are so happy to have switched. Pain free and easy.

Ma
Review №56

Came in for an account upgrade. Very helpful! New phone set up in a few minutes, super easy. Great service

Tr
Review №57

Great, honest service. Will definitely be going to them from now on. Also theyre awesome. Thank you Zach and Eric :)

Br
Review №58

My experience was great! The guys were really helpful and made sure I knew all my options so i could make the best purchase possible!

Jo
Review №59

Aviv was awesome. Very knowledgeable and patient! Fantastic customer service. Highly recommended.

Ev
Review №60

Great experience. Everything was explained carefully by Eric and my phone was set up and ready to go. Thank you!

Me
Review №61

These guys were very helpful and friendly. I come to this location every time I have a problem. Jean and Zach were super helpful and great! Mom says so too.

So
Review №62

Whenever I visit this location, I am satisfied with their great service. Alfredo helped me a lot. He is a nice and kind. Thank you, Alfredo ~~

Al
Review №63

Very helpful and quick! Really professional and followed up with issues we didnt even know we had!!! Great experience

Ha
Review №64

Great experience! Super helpful. Would recommend coming here for any phone help/upgrades.

Jo
Review №65

Jake, wendy, and Dan helped me add a line and upgrade my phone today. They were very thorough, transferred all of our information, and even taught us some new things about the device! 2 thumbs up!

Ca
Review №66

Staff was extremely friendly and helpful in setting up my new phone. Will come again if I ever have any phone issues! Thank you!

De
Review №67

Great experience st Sprint today!! Jake G was helpful and patient/ even smiled after all my questions. Service exceeded expectations!! Thank you Jake.

Ch
Review №68

The in store experience was very good. Aviv was a great help, he provided a lot of great information. Very pleasant and friendly.

Su
Review №69

Jake Goldberg was absolutely wonderful with his outstanding customer service!He answered all our questions and was very helpful and knowledgeable.

Je
Review №70

I want to thank wendy and jean for helping me fix my LG device, I came in to the store was greeted right away. I never had any service that was so willing to help. I will be coming back if i need any help or when am ready to upgrade my device.

Be
Review №71

Our experience here was great! Aviv was very accommodating and told us about potential ways to save money on our bill and promos on free iPads. We have been loyal sprint customers for more than 10 years and well continue to be. 😁

Je
Review №72

I stopped in this sprint store to start new service with sprint. Customer service was amazing. They worked with me and they did it on the fly too!

St
Review №73

Everything you hope to avoid. Young people more interested in speaking with each other than helping customers. Rude, disrespectful, unhelpful and arrogant. Also lacking in basic knowledge about products and services.

Ch
Review №74

I had a very good customer service from Jean and Wendy this afternoon at the sprint branch on deerfield road. They took care of me very quickly and solved my problem immediately.Thank you Guys! !! Keep up the good job and the smiles ...

Ir
Review №75

Jean was awesome!!! He was so patient, friendly, and incredibly knowledgeable. I got a my new phone set up just the way I like it.

wa
Review №76

Jake was very pleasant to work with he was very knowledgable and quickly helped me with my new iPhone 6s. I appreciated all of his help

Sy
Review №77

Jean made our transition very easy. We switched from AT&T and couldnt be happier after the service we were given in Deerfield. Definitely recommend seeing Jean for anything you need.

vi
Review №78

Jake was super helpful with getting me set up with a new phone today. 5 stars for service.

Go
Review №79

The sprint store in Deerfield was great and patient with helping me get into my new iPhone 6s plus. Thanks for all the help Eric!!

br
Review №80

Jake and Zach at the sprint store in deerfield has done a fabulous job connecting my family with new phones. Quality people, highly recommend this store.

Al
Review №81

Zach Averkamp,Was an excellent assistant as the Store Manager he was extremely knowledgeable in helping me and my son setting up phone account and purchasing a new phone .His attitude and salesmanship proved to be very helpful. I wish him much success with your company.

Jo
Review №82

Wendy was very fast and professional with my needs. It was really easy, that is why I asked about a survey. The Deerfield store has been good for me.

Ma
Review №83

We have visited the Sprint store in Deerfield several times before today. However our experience with Jake and Zach have superceded our expectations. Jake provided details that enabled us to choose a plan that fit our family. In addition, Zach was patient in transferring our information from our old phones. Both were very personable! Would highly recommend this store.

Za
Review №84

I came in today to transfer apps and contacts to my new iPhone and the staff was both very friendly and helpful in assisting me. Definitely would recommend this store!

Ma
Review №85

My wife upgraded last week with zach and she said how awesome he was. Today she brought me to the store so I could switch and Verizon to her sprint account and the service that Jake and zach provided was absolutely top notch.

Ce
Review №86

Zach provides me terrific service and explained everything tremendously well. He set me up with a half price plan and 2 free phones

Br
Review №87

My wife went to have her phone repaired with her Sprint warranty. They were completely unhelpful even after a long wait. Weve been Sprint customers for nine years, which she pointed out to the employee, and they still treated her as if she was trying to steal a phone. Sprint, if youre reading this: this store has major customer service issues and is going to cause loyal customers to leave.

Mu
Review №88

They were very nice and friendly. Explained everything in clear terms. Funny, kind, and respectful. Overall was a very good experience

Jo
Review №89

When I first walked into the store I was greeted by Eric. On that day I was furious, angry and just wanted to get a new phone since I broke my previous one. Eric saw that something was wrong with me and asked if everything was ok. I broke down and told him everything going on. I got into a fight with my wife because I was flaccid and couldnt get it up anymore. It was hurting my reputation as a man and couldnt live with myself. While I was telling him all this he pulled out a bottle of tequila and poured us both a shot. We talked for hours and he really saved my marriage and money on my cell phone bill. I ran back home and took care of business with my wife. Because of Eric I now have a new born child on the way and an amazing looking phone.

Ma
Review №90

This store always makes me happy and completely satisfied. Today was awesome thanks to Jake.

Ka
Review №91

Great service and experience!! Going to get my phone upgraded is always a dreaded experience and painful but not this time! Aviv and the staff were very speedy, knowledgable, and had great customer service! These guys deserve a raise! :)

Jo
Review №92

From the moment i walked in, Aviv helped me with any questions I had which led to me getting a phone Im very content with!! He also helped me find the right plan. Overall great experience :)

Ma
Review №93

Zach Averkamp was very helpful and professional this afternoon in assisting me with a new phone purchase. He is product savy and very patient. Great customer service skills.

Ad
Review №94

Jake Goldberg was extremely helpful. Answered all my questions and solved all my problems in a shirt amount of time and a friendly demeanor. Thanks Jake!

Le
Review №95

Thanks Eric and jake for my new iPhone and recommending the charging case and glass protector. Very excited for my new phone.

Ge
Review №96

Had a great experience in store switching my family to the iPhones Forever promotion. Ask for Jake Goldberg! He was able to migrate all of our iPhone settings to the new phones and even helped sync up my cars Bluetooth connection. Thank you!

Ba
Review №97

Jean was excellent! He made us feel very welcome anf made the transfer very easy. I would recommend seeing Jean and the Deerfield Sprint store for any and all of your needs

Pr
Review №98

My expierence was great because the people at the store were very helpful and explained everything nice and slowly so that we understood! Our transition from Verizon to Sprint was great, and I am glad we did it!

Em
Review №99

Zach the store manager was incredibly helpful. Seamless transaction. Very knowledgable! 10/10!!

Ma
Review №100

Jake Goldberg was extremely helpful! He made it a wonderful experience for us at sprint.

Information
6 Photos
100 Comments
4.8 Rating
  • Address:775 Waukegan Rd Ste 165, Deerfield, IL 60015, United States
  • Site:https://t-mobile.com/store-locator/il/deerfield/waukegan-rd-deerfield-rd?y_source=1_MTcwMTQyNjYtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 224-554-0835
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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