I worked with Mark a couple years ago on a project, super friendly, provided us great options and am looking forward to doing business with them again.
Stay away. They are unprofessional they take your money and they dont deliver everything what you pay for. We never received our screens with the windows. They also didnt give us the option to choose slide doors handles. I called several times and asked for my screens and I even contacted the owner Richard and he never got back to me.We paid for the order in full we both agreed to pay 3000 for a used door that we also bought from them. I have the final invoice shows paid in full. Not to mention they also made one of our 3 kitchen windows 6 inches shorter than the rest. They kept our screens hostage in order to get paid more for a used door and for a replacement of the kitchen window that was their mistake to begin with. In total we paid them over 33k and they are not delivering our screens. First they said they couldnt find the screens then the sales person said it was delivered and when I asked for proof of delivery I get a signature of some random person called Jose that we dont recognize and it was not for screens delivery anyway. Our builder is my brother in law and he did not get the screens. Its not hard to miss it was never delivered! We built a new home and paid everyone in full. If you believe you delivered the screens then why send a new screen quote why not investigate about and care about your customer? Also on BBB you state you do not want to work with us anymore how unprofessional.I am very upset and will be reporting you to the village too aswell as taking this to small court and I can represent myself! I have proof of everything been paid and I will fight for my rights. If you have been in business for 65 years and care about your customer then resolve the problem for your customer. I have email proofs with your sales person too about the window accessories that were delivered later but never the screens. I will be purchasing the screens from another dealer and claim costs in court.
Great company and people, they have the finest materials and are always super helpful! Thanks northwest millwork!
Best people to do business with drivers are extremely helpful, Super nice and best quality of material thank you northwest millwork!
My sister could not find a door to match the other doors in her after it was damaged at any of the big box stores. Rodney found a matching oak door for her to replace it.
Awesome catalog and fantastic service from these guys... The best in the business.
Good