If I could have given this less than 1 * I would my father-in-law is a Metro PCS customer and also a senior citizen he was having issues with his phone and went into Elizabeth City store and spoke to a lady in there explaining his issues when he got done explaining she told him that she would give him an upgrade from his Android phone and he would still be able to access his Banks and all is important information from the flip phone they upgraded him to and charged him $130 my father-in-law didnt know any better so he went back to the store to try and return the phone because he needed his money and they told him basically to get lost who does this to a senior citizen this is disgusting and I wouldnt go into the store for nothing again

Ive been a metro customer for 6 years. Never a problem. To those here complaining about waiting to pay your bill and giving bad reviews, just call and pay online. No wait. Only problem I have is I just moved from chesapeake to edenton. My service is useless now. Dont wanna leave but if we cant fix this I will. Ive been 2 months no service now. Help me out and hook me up for my inconvenience metro.

Ive been with metro for four years, recently with my 5G phone the service has been kinda bad. I wanna upgrade my phone to see if its maybe cause my phone is outdated but the website doesnt show the price to upgrade to and Iphone 11 it just shows the retail price and switch price. Anyone know the upgrade price?

I was not pleased with this visit. 😥 I had to return 2 times because the wait to pay my bill was 30 minutes or more. Both employees were busy with new patrons settings up new phone service. I am all for the company money but looks like they would have considered my time and gas when I came back the second time an hour later and to my surprise the same 2 patrons were still there. I did wait again but decided after 10 minutes to leave. Needless to say my story finally ends just before they closed, which was my 3rd time going back. Bad 👎 management is what I call it.

Awful experience everytime. Most of the employees dont know what they are talking about at all and there is always only one person working so there is ALWAYS a line that takes ages. Also multiple times Ive been in the employee has been on the phone/facetime with friends and is very unprofessional. Love Metros phone plan but this location is a joke.

Worst store i have ever been to.

Will was so nice and sweet! He helped me picked out a new phone and helped me transfer my stuff... didnt hurt none that he was cute!!! 🥰😍

Raniqua and Vernon were great in assisting me to get my phone bill corrected ! Very friendly and informative. I will continue to be a customer here especially with them working at this location !

People there was so helpful thank you

Best place to get a phone and phone service.Unlimited talk..text..and Data..who else offers that at low bottom prices..

Very relaxed and pleasant environment. Helpful and friendly staff. And very very cheap plans and great phones. Service is great in rural areas

I normally dont have a problem with this location however when I got there around 2:30 in the afternoon the door was locked and no one was inside. Luckily enough I was able to take care what I needed to over the phone, however a bit ridiculous the store wasnt available when it was supposed to be.

Absolutely the WORSE service I’ve EVER had! We pay for unlimited data and can’t even use the internet because it moves slower then a turtle. Can’t watch movies cause they won’t even load! I can’t wait until the 31st for my bill to be due because I will be running to at&t to get service again. I would give -0 stars if I could.

Ridiculous!!! I have had metro pcs for about 7 months and have loved it. However, My phone started having issues internally, so I took it up to the store and paid $15 to have a new one shipped to the store and come to find out after waiting a week for my replacement phone, they never even ordered it. Thank God I called up there and talked to someone. He got it correct, hopefully and now I have to wait another week for this one to come in.. My phone gets used every day for work and I cant use it for what I need because its messed up. Thanks Metro.

I work with Marcellus and that beard was on fire 🔥

If you want to save money this is the place. Excellent reception, no problems, awesome service. Just go and see for yourself!

Having great experience so far...staff was extremely helpful when I just switched over so far great reception.

Toni was very professional and helpful. When we got there the internet was down so she took our information and my number and called us when the internet came back up, by the time we got back to the store the number had been ported for us!! So happy with our experience.

The lady said she dont fix phone she just sells phones didnt even try to help in the beginning at the end up buying a new phone worst school ever been to for help

Been with metro since 2015, switched in 2016 due to no service in Hertford, recently switched back. Love their service and staff!

Love this store. The people who work there are awesome

Tony she rocks thank you for the great service and your pretty smile!!!

The one & only NetroPCS in EC at this time! Say bye bye to that drive to Va 😁Excellent Customer Service, Truly Unlimited 4G LTE Talk/Text/Data.Always Leave With A Smile!

They Was Very Nice And Very Timely,, Amazing Job,, Thank You 😎😎😎

Well, its after 10 and the store isnt even open yet. No sign of any employees. Me and another customer waiting. Not professional.

More problems than answers. It should be a power struggle between corporate and dealer. If I was the owner I would leave the franchise.

They were very helpful, friendly and they got my phone working

Very good customer service.

Employees are very friendly, they help you out with any questions or problems.

Great deal for the money

Great customer service

Good customer service

Good service

What is the upgrade prices

Thanks

Me encantan mucha esa tienda es un buen servicio y estoy alegré con mi compra y ay buenas promociones aproveche:)))))

Friendly staff