I enjoyed shopping and picking up the merchandise that I wanted due to it conveniently being in the Verizon store in my local area! However I gave it four stars due to not being able to put the merchandise on my bill nor being able to apply accessories reward credits. If you need an accessory at that given moment its not fair that you cant apply it to your bill or use your credits unless you go to a corporate store. The closest corporate store is roughly 40 miles away.

The salesman Brandon was very deceitful in not informing me that the plan I wanted would actually be $30 more a month. He had this information on his screen as he was processing my order but failed to mention it to me.When I went back the next week after getting my first bill to ask him about it, he played dumb and said I would have to call customer service.Very sneaky salesman.Ive been a Verizon customer for some time now and this experience really left a bad taste in my mouth.

My fiancee and I were helped by Melissa when buying our new phones today, and couldnt have asked for better customer service!  She was extremely helpful, courteous, and knowledgeable, and made the whole experience downright enjoyable.  Our sincere thanks to Melissa for all her help!

Jasmine was very professional and helpful. For me, going to the cell phone store is a headache normally but Jasmine made the process super smooth. That by itself means a lot. She had an amazing attitude and was a joy to work with. She is an exemplary model of what customer service should be. Awesome work!!

Love this place! Great, friendly, and helpful staff.

My phone die it would not do anything, I was there by 8AM, but they do not open until 9AM, I was trying to flag some help as workers were trying to get. They said call*611 for help. Which I did tech support, they were tryinv there best, but this was a beast. Well two hours later I was on my way. Thank you thank you, I was the first if many to come with the same problem.

The only complaint Ive ever had consistently is Im made to feel unwelcome as if Im a bother to patronize their store.

Great service, Ive never had a problem here. Absolutely no wait time today and the staff working were friendly and helpful

Jasmine was a great help in the assistance of my new phone purchase! She was very patient with me, answered all my questions and did so being extremely polite. I highly recommend having her to help you with anything you need at Verizon Wireless!

Melissa Merritt was the best! Was in and out with a new phone in no time. I highly recommend her for all your phone needs

Melissa is the best representative! She explains plans and technology so you can understand your options. We have bought several plans and phones from her over the years and plan to return in years to come.

Horrible, took 2 1/2 hours to solve 1 problem on my wifes phone. Not the technicians fault, but the system during the virus stinks. Plus the store is just a sub contractor that has to wait for Verizon tech support just like we do. What started out a really good store is more than sales hub.

The verizon associate, who clearly loves her job, calmed me down immediately ( My phone would not charge!). She quickly diagnosed and fixed the problem, and I was on my way. I was impressed with the way this store was handling covid 10 safety regulations both inside and outside the store.

Adam was extremely helpful both on the phone and in store. He was very knowledgeable and very professional.

Jasmine’s customer service was excellent ! She was very knowledgeable about the phone features etc:)

Brionica was excellent in helping understand the phones and the costs with promotion. She also told me about the wireless charging and showed me a couple of options. Brionica was pleasant and knowledgeable. Thank you Brionica!

After dealing with ordering online several times only to be disappointed time and time again I decided to go to the store for one last try. I was greeted by Melissa and she handled all my needs professionally and friendly! I decided to stay with Verizon because of the way she resolved my issues!

They are very high on plans and phones very ride and always up selling with long waits

I went there to try and have my phone looked at and they were pretty busy, but I didnt have to wait long. Both customer representatives that I dealt with were extremely nice and helpful. The building was clean and professional, and I was very pleased with my experience there. I would definitely go back If I needed assistance with my phone or had any other question with my Verizon account, and I would definitely recommend this store to my friends and family.

Other then the wait everything was great. Austin was amazing very friendly.

Austin was amazing. He helped me find the perfect phone for all my needs. Thanks!

Super helpful and informative, was able to give us really quick service and all the info we needed to get up and going on our first independent plan.

She was very good and great customer service. Better then the other one.

Went to a store nearby to get my screen fixed and they completely broke my phone. Went to this Verizon store and had amazing service and he pointed me in the right direction to the best prices and deals! Phillip was great! Thank you so much for all of your help! 😄

Go see Melissa at the Verizon store in Elizabeth City. She will look out for you and get you the best deal possible.

I went to the Verizon store originally to get a new phone case for my galaxy s9. They did not have any in stock. I had been thinking about switching back to an iPhone once I paid off my Samsung phone. Austin was very helpful and looked it up and it showed I just had a few more payments left to make. He estimated my out of pocket costs to payoff and purchase the new phone. He was very helpful throughout the entire process. Including showing me the difference in the new phone compared to a previous iPhone model I have had. When everything was completed I felt very confident with my new iPhone. The other workers in the store were kind and courteous to me and any other customers that came in the store. This is definitely the Verizon store I will continue to go to.

Jasmine was great. I was having trouble with my old service porting my number but she was Very patient and all worked out fantastic!

Could not solve the problem

Jasmine was very helpful and patient though I forgot my passwords but nevertheless I walked out with a new phone and accessories

Was informative and able to answer my questions.. Also had the equipment I needed.

Great experience. Austin was very polite and helpful.

Jasmine was quick courteous and friendly. She’s a great asset to Verizon.

The best store with the best customer service. Go see Melissa for all your needs

Excellent customer service at this store. Great product selection available there as well.

Melissa helped me...made suggestions.. wrote down step by steps to take home....while being super patient and I left feeling empowered instead of stupid!

Worst service ever went in twice to try and get help no one wanted to actually help. basically told us to deal with it ourselves

Wonderful customer service! I purchased the recommended product and it exactly meets my current needs. All employees were demonstrating a positive attitude during our recent challenging times.

Roger and the crew have the experience to fix,sell or answer all your questions. Clean too, didnt listen to Trump. Thanks

My iPhone started overheating when using the front-facing camera causing my phone to turn off. I went in to speak to a Verizon employee since I have insurance on my phone. They had me fill out a claim for Asurion (third party insurance) and gave me a number to call Verizon to have them send a new device to me. I called Verizon, sat on hold forever, and finally hung up. I called the next day (today) and spoke with a tech coach who told me to go back to the Verizon store and tell them that because my phone is overheating, it’s their responsibility to replace my device. I went back to the store and they immediately told me that they are not a corporate store and that I would have to drive an hour away to the closest corporate store where they would then take my phone and dispose of it properly and have a new one sent to me. So I have paid for insurance on my phone for two years, made two trips to the store, sat on hold, and now I have to invest two hours into driving only to leave without a phone until they send me a new one. This is ridiculous. We’ve considered switching to US Cellular and this may just be the straw that breaks the camel’s back. I am beyond over this whole situation.

Phillip was very helpful and very patient as I am a retired educator who keeps up with technology (the best I can🙂). He explained the features of my Samsung Note 10 and transferred my data from my old phone. He helped me pick out a phone case and applied the liquid glass.I have dealt with other Verizon stores; however, the customer service Phillip provided was superb and the best I have ever had. Thank you Verizon!!

My phone completely died and I went to the Verizon Store and purchased a new phone. Austin was very helpful and walked me through the whole process. He’s an outstanding customer service representative.

We just switched to Verizon from being with Straight Talk for 10 years. Our first experience was wonderful! No complaints at all. Plenty of staff to help and very knowledgeable. You can tell they enjoy what they do and they love working with one another.

Phillip did a great job with customer service.He was very personable and treated me with such good respect. I felt he was very concerned about me getting great service as well as displaying real concern about my situation with problems I was experiencing with my phone. On a scale of 1- 10, 1 would rate him a 10+.THANKS AGAIN TO PHILLIP..

This was the best experience I have had going to any phone place. I was helped almost immediately after walking through the door. Adam was extremely helpful with everything and he even put the screen protector on my phone for me!! I would absolutely recommend anyone go to this location for any of their Verizon needs.

Austin was awesome to work with as well as helping me out in a tough time. Dude needs a raise!!!!

As usual Rhonda was awesome!! Every detail is explained and very understanding of the multitude of questions she was asked. Thank You for the wonderful experience!

Melissa was very helpful and efficient! She answered all of my questions and had my new phone ready to go in a timely manner!

Austin is a very patient and very insightful when visiting this verizon store.

I can into the store this morning to upgrade my phone. My salesperson Toni was excellent. I was in and out in about 45 minutes. Ive been with Verizon for over 8 years and have always had good service.

I needed a new phone quickly because mine had broke and Adam got me squared away. He was very helpful and a nice guy. Go see Adam if you need a phone or accessories!

Staff was friendly and helpful but they keep the store below freezing temperatures in there. I had to get in and get out it was so cold.

It was amazing experience everyone was so experiences and patient especially Phillip he is amazing and should get a raise. Best customer service thanks to Phillip and his co workers

Employees lie to make a sale. My phone completely died on me, so I go to the Verizon store to get a new one. I was in a hurry because I had a parent/ teacher meeting at my sons school. The fake happy employee was all too happy to help. I told her I couldnt afford to pay a lot of money up front at that moment because I just paid for a cap, gown & tassle for graduation for my son. So she says I can get you one of the best phones on the market for no money down, and you would pay on it each month through Verizon Edge. I said great, hook me up. What she didnt tell me I would be paying RETAIL price for the phone. I asked her to explain Verizon Edge, and the part about paying full retail price never came up. I didnt find out about it until I got my bill the next month. And all customer service said was Im sorry, the employee shouldnt have sold you the phone without explaining how Verizon Edge works, but there is nothing we can do. Now that Ive paid for the phone, a year later. Im looking for another cell phone company. This is just one of many problems Ive had with Verizon and its employees. If I was you, I would stay away from Verizon.

I walked in and asked for a cord for my phone and she had me out of there with my phone cord in about 3 minutes

She was so helpful and very pleasant.

We walked in and had no wait. The associate was very helpful and pleasant. She fixed our problem and answered our questions and we were on our way.

Stephanie has been absolutely the best to work with. She helped recommend a phone for me in December and even with a couple bumps in the road in terms of getting the phone service transferred and a billing snafu, she has gone above and beyond to aid in quickly and efficiently working to resolve both. I highly recommend this store for its emphasis on great customer service and for having employees like Stephanie to be an advocate for the customer.

Very professional helpful give great advice

Melissa at the VERIZON store in Elizabeth city has resolved many of my cell phone problems over the last several yearsMelissa is extremely knowledgeable and efficient in a friendly personable manner.

Definitely recommend people to this store for service every time I go in there with a phone issue they fix it quick and simple

She was very professional an polite. Also very knowledgeable about the device I was purchasing

Austin’s my guy he helped me, my dad and mom all at the same time. Truly genuine guy and nice and knows his knowledge

Ive been a Verizon customer for a long time and have been to a lot of Verizon stores around the area. I have to say this store in Elizabeth City blows them all away. Stephanie was extremely helpful tonight even after a day of Black Friday madness, but we have always gotten great service there no matter who helped us. They are a big reason we stick with Verizon. Thank you for your service!

Phillip was excellent help, he let me do my thing and get my tech experience like I liked and we had some good conversation, thanks my man

I had a great experience,I was told about some of the in store promotions, and got a great deal and upgrade on a new phone and smart watch.

First time there,not what I expected. More store looking than I thought. 1 big room with long counter for customer interaction and a few items out on display. Seating for 5 and 5 cs reps. Really all one needs. Fixed my problem when others couldnt. Im extatic, got my phone back.

Everyone at this store is friendly and helpful. When I changed phones, I came back weekly with a list of questions, and the employees were patient and helpful

I went in to get help today for both my phone and my wife’s, Matt and Chris were awesome. They fixed my issues and gave good information as wellThank you guys so much

Very helpful.Melissa was very informative about the product, and made it a very simple process.

Sales associate with very helpful, patient and friendly

Brionca was very helpful! I would recommend this store. She was patient and kind.

A very excellent experience. Have been with Verizon for a long time and this was the best experience ever.

Austin did a wonderful job and was very knowledgeable about the products we wanted! We would highly recommend him to someone who needed advice

The absolute best professional service Anyone one could expect. Thank you so much Verizon and Melissa.

My experience was amazing they helped me with good deals and finding what I want, also helping me figure out how to use my new phone!

Great customer service! Always helpful! Very easy to work with! Thank you!

Phillip was fast, promt, and accommodating. He thourughly and in detail, answered my questions and concerns. If I ever have to go back and switch a phone, he defiantly will be the first on my list.

I was very impressed with his knowledge, professionalism, courteous nature and pleasant attitude. The experience today was wonderful and I would whole heartedly recommend him to all.

We needed a screen protector for a new iPad for my wife. We had it installed in the store (liquid glass). Sales associate was pleasant and helpful.

Melissa always takes great care if things and mangers the store effectively

Melissa always goes out of her way to insure everything is working correctly and all is right!

The experience at the local Elizabeth city Verizon store was very professional. Adam made the business transaction efficient, he offered device protection and was knowledgeable with online ordering paired with in store pickup.

I got what I wanted but you best believe i paid for it $$$$$

Friendly and helpful customer service. Great selection of phones. Clean store. Plenty of parking.

Very quick to assist me and get my new phone up and running.

I drove from the Outer Banks to Elizabeth City ( a 1 hour drive) just to have Melissa to help me........Melissa is awesome!

Great customer service no bad experience...will recommend.

Sold phones with promise of rebate which never happened. Buyer be ware here. Say one thing and deliver something else. Monthly bill was to be 107 but is larger. Not at all responsible for what they say. They promised a training but it turned out to be answering questions from another customer.

I was assisted by a woman named Toni (same as mine, and spelled correctly!), and she did a great job.

Phillip was excellent I commend him in his expert knowledge of Verizon, He did everything in a professional and friendly manner, Im very pleased everytime I go to the Corporate Office in Elizabeth city. Thank you very much Im very pleased with my new phone, And I hope you recognize the potential in Phillip as a excellent employee. Sincerely Theresa Buzzinotti

Very pleasant I need a phone quick and they made it happen

Salesperson was very helpful and knowledgeable. I went with a list of issues I was having with my phone (not the phones fault, I am technologically challenged). Sales rep was very patient with me and resolved all the issues I was having.

This place is usually packed and the reps easily frustrated. Todays visit was the smoothest Ive ever had!

Phillip and his team are awesome! Keep up the good work!

I went to upgrade my phone. The saleslady was not only inept at moving my contacts over from my old phone (which worked perfectly fine) but also somehow managed to delete all my Google contacts off the cloud (some 600+) and when I called back to the store she was utterly rude and unapologetic about it. They need some competition to force them to have better customer service or go out of business. Oh and she put the wrong charger in the bag too.

Bri and the entire staff was helpful, patient and professional. Love my local Verizon store!!

Melissa was amazing and so patient! I will always request her!

My visit with Verizon at the Elizabeth City, NC location is always exceptional with Melissa Merritt. Thank you!

Switched from iPhone to Google pixel & love it! Great customer service!!

It was great customer service