Never answers the phone during business hours. Visited the store on Sunday wonderful experience. But said they would call on Tuesday to let me know to see if Corporate fixed the promotion. Never called. Trying to become a customer but this is not promising anymore.

Lost my iPhone in Sugar Mountain NC and, because this store was the closest t mobile location, I traveled over and the experience was excellent! My man Curtis was very helpful and I was served with professionalism throughout my visit. I was hoping for a little more iPhone 12 Pro selection, but what I ended up with very well serves my need. If you need great service and the latest smartphones, visit this location and see Curtis.

Alex was a nice, professional and helpful T-Mobile rep. He helped me get my wifes old phone transferred over to a less old phone. Ha.It took longer than anticipated, and Alex patiently saw it all the way through. He also made sure that everything worked properly, before I left the store. Nicely done and a good job, Alex.

Curtis Japp was wonderful! Took his time and went above and beyond for me ! Hes the best! Check him out ! Jappy makes you happy !

Curtis was extremely helpful and professional . He went above and beyond to finding a solution to a billing issue I had. Highly recommend this store.

Curtis Happy Jappy! Is the only one you gotta see!!! Man is the best .

Believe the young man that helped us today name was Curtis he was very friendly professional and helpful

If you are looking for great, friendly customer service go see Curtis Japp. Thanks for a great experience.

Best store.

I came in to get a replacement for my screen protector, and the employee I was with had NO idea of how to do a warranty replacement. He had asked the other employee, and that individual said he has never done a replacement before, so had no idea what to do. The employee I was with said he attempted to make a few different phone calls, but said nobody was answering. I had to sit on the phone with customer support for over an hour, to get this taken care of. And the employee that helped me tried to tell customer support that I walked out on him as he was attempting to make another phone call. That was false seeing as he was trying to tell me theyre not a corporate office, and so they dont usually do replacements like this. Then the 2 employees decided to go out front and smoke cigarettes, while I was in the parking lot trying to get assistance. And now Ive given my number to 2 different employees, as nobody is talking to each other, and Im sitting here, waiting to get this taken care of. I REFUSE to ever come back to this store again. Their employees are COMPLETELY incompetent.

Best Sprint store!! You cant ask for better service or treatment than what you get here!! This store cares about their customers. The service is friendly, respectful and supportive. Jesse Duran is great at his job and takes care of his customers like family. Brandon Helbert is wonderful and respectful. I will do all my business here and with Jesse or Brandon and no place else!!

I recently made the decision to switch to Sprint. The staff was knowledgeable, friendly, and I believe did everything to make sure we got every bonus/incentive. My wife and I both got new phones, great service (MUCH better than what we had), added insurance and still came in under what we were paying. That does not include the other incentives we received for switching.

Jesse and Dustin provide wonderful customer service. They took the time to make sure we had phones and plans that would meet our needs. Thank you for such a good pleasant shopping experience!

They have incredibly good service Ive been using them for years

Went their for some help on my service.Instead of them offering to help they gave me the phone number of their customerService. I went home and called the numberAnd it sounded like a sweat shop.Had so many people talking in back ground I could not understand the lady who was trying to help me. She was nice and was trying to do her best to help but with the back ground noises and her accent I could not hear very well and couldnt understand what she was saying.I ask her were she was, was told she was in the Philippines, and in a room with several other customer service personnel.Reason for loud background noise.Very disappointed. Still have my issue with phone. Could not get help from local store or their customer service phone number.

Went in over a month ago looking for a I-pad with data services. The staff was exceptionally helpful and laid out options that would fit with my budget. Its a great store!

This location can not fix anything related to a issue with any phone u have I recommend going to a actual sprint store this third party vendor they claim to be apparently does not have access to any system that sprint uses they cant even tell you your full billing amount when being asked to horrible horrible service all the employees that work there needs to be retrained in service and customer communication

Sprint sucks. The dont have any deals on upgrading your phone. They just want you to keep adding lines. Doesnt matter how luch of a loyal customer you are. Might as well pay full price for a phone and stick with straight talk.

Jesse and Tyler were amazing to help us with everything. We made the switch from Apple to android and do not regret our choice at all. They helped us learn the basics to operate. They were simply amazing.

Have been very displeased with my service lately . Came into the store to see what my options were. This nice Gentleman name Jesse Duran was so helpful and not only made my decision easier on switching phone companies he also gave me some GREAT gardening tips as well.

Great experience with the staff in the Elizabethton location. They have a much better selection in accessories and I love the referral rewards. Dont forget to say I referred you and get $50 in referral credits per line for both of us.

If I could give 0 stars I would. I have tried for 12 days to get my wifes phone unlocked. We paid off a phone that we cant even use. Not only has she been without a personal phone, this phone is also her business phone so who knows how much income she has lost due to Sprints poor customer service. We have each spoken with about 6 different people, who have all told us conflicting things. I will NEVER recommend Sprint to anyone.

Was thinking of a new carrier for my services stopped in and Elizabethton Sprint store this guy named Jesse really help me out I appreciate everything youve done for me the only that he was actually really calm and cool and collected with me getting frustrated about not understanding the plans but he took the time to explain them thoroughly I really appreciate that might have to give him a five star this is pretty cool

Jesse Duran, one of the sales associates, is a man of extraordinary cognitive capabilities! His heart is in his work! His execution of mind and heart is put into full blown power in assisting his customers!

I wouldnt recommend Sprint to anyone. The customer service is lacking and the phone service needs serious work.

Great service starting as soon as i walked in the door, the manager Steven Lawrence made my switch from Verizon a breeze answering any and every question about the switch, not only was it the best experience of starting a new plan they also saved me a lot of money . Would highly recommend this store.

Jesse is an awesome rep .for sprint. Very knowledgeable in every aspect. Thank you!

Went in today to shop for a new phone and the associates went above and beyond to help me find my new phone. A representative named dustin was a huge help and walked me through every step of the process and was honestly just a great and helpful guy to be around. I definitly recommend this store for exceptional service.

They are very helpful and very understanding. They will help you out with everything you need

I found myself and need a new phone so I went to the Sprint store in Elizabethton Tennessee...This sales guy Jesse Duran walked me threw each phone and what they could do.. I told him what I was needing and he pointed me to the right one.... Even helped me pick out a phone case... I took the ORANGE one bc... he said thats what he would PICK!.What a great guy....

Jessie is always helpful and very courteous.

Great customer experience! These guys are awesome!

Jesse Duran helped me greatly, and helped convince me to continue to use Sprint as my phone provider. But he talked about airsoft something fierce, or something that sounded like grown men playing dress up on the weekends.

I am very disappointed in the service I received at the Elizabethton Sprint store #542. I visited the store on Sunday September 24th around 4:28pm and I was looking to upgrade my iPhone 6s Plus to an iPhone 8 plus via my iPhone forever plan. The assistant manager Dustin Cardwell was talking to my father-in-law when I arrived, as I am on his family plan. The manager assessed my phone before taking it in, and he noticed a very small hairline fracture in the glass that was unnoticeable and said that I had to pay $70 for it. I said that I thought my protection plan was supposed to cover that and he said that the protection plan “saves me money”. I then inquired what he meant when I was being forced to pay? He said that I would’ve had to pay over $200 if I didn’t have the plan. I was very disappointed when he added on “I’d rather you pay the $70 so the store doesn’t have to pay $300 for the crack to be fixed.” At first, I was appalled by Dustin’s statement, but then he tried to convince me to replace the screen of my phone by myself and then bring it back in. I did not even consider this option because I thought it would have voided my protection plan warranty causing me to have to pay EVEN MORE. After I refused to void my protection plan, he then tried to sell me a phone case and a screen protector. I had originally planned to purchase protection for my new iPhone, however, from the awful customer service I received I could not afford to because I had just been charged a frivolous $70 for something that was supposed to be covered in my protection plan. He then incessantly tried to convince me to buy it anyways. After refusing for the fourth time, he finally stopped pestering me to spend more money than I could afford and began to transfer my phone over. While he was switching my phone over, he started to unprofessionally brag about all of the money he was making off of fantasy football. I politely asked him to stop talking about it, but he would not honor my request. He continued to gloat for 20 minutes about the subject after the store was supposed to close at 5pm.I was extremely disappointed with the unprofessional service I received at the Elizabethton Sprint store from Dustin Cardwell. From now on I will drive the extra miles to the Johnson City store where I hope to find professional and appropriate service.

Dont know how to answer a phone, dont bother calling them.

Very good people to work with and very helpful

Great store with friendly and helpful people!

Went above and beyond to get my phone set up for me.

Excellent service very knowledgeable and friendly

Very satisfied.

Wonderful and friendly service

Great deal I love it

Horrible customer service

Simply AWESOME!

Sprint sucks