Friendly and courteous. The staff helped me right away. The guy tested my battery and showed me the stats o assure me all was well with the battery!

Has good stock of vehicle assosorise such as chargers, floor mats, steering wheel and seat covers, ...etc. People are ready and eager to help you out with technical questions, and any other question you may have.

Staff is helpful. Didnt have the part I needed but Im not surprised. Its an older part. Found other stuff to spend money on!

Good place to get anything for your vehicle courteous and helpful!

This is the best place for me to get my car part

Got the wrong battery for my car had go back 🤔

Quick, easy, right they have almost everything you need and no wait for it tell the person what you need answer a few questions then boom pay and youre out simple and easy.

This the best place to shop for car parts

Very helpful and friendly staff. Fast service

Excellent service, a great place to get the parts you need!

Cashier was very helpful.

The workers are very helpful

Good place amazing employees very helpful

Its an awesome store for car supplies

This is my go-to place for anything related to cars if Im in a rush to get the part I need. Speed perks are awesome if you know how to use them you can leave there with something free every time!

I came today around 5:20 to get a test for my battery. The associate I was referred to was slow, not helping at all, and I had to do it myself using his device, when the test showed that the battery needs to be replaced, with the words “I’ll try” he returned inside, stopped by the check out and forgot about me. I went to Autozone at 627 Reading Rd, were in 10 minutes my battery was exchanged, and the service was outstanding!

Awsome help with checking my alternator!!

Great customer service over the phone and in-person. They installed my car battery quickly and securely.

My second favorite auto parts store 👌

I only go to Advance Auto Parts for all of my vehicles needs. The staff there is very friendly and professional.If you order online and pick up in store you get a 20% discount. You must pay online also to get the discount.

Helpful people

«I don’t have time to look, I don’t remember where it lies.»

Very helpful and polite.

Had a quick question and help. Very quick with a solution. Very friendly.

Prices are higher than most and the staff wasnt very helpful. They never have parts I need and dont offer to order then6 for me like other auto stores.

Nice clean establishment. The cashier was very helpful. And friendly

The people are nice and friendly. I had a good experience in the store.

There always so Ready to Help

Knowledgeable staff thats always welling to help and assist in getting the right part for the job.

Its a 50-50 sometimes youll get good service other times it feels like youre talking to a wall

I wanted to leave a comment review for a gentleman by the name of Rick who took care of me this afternoon I had a lot of trouble with the website and my card being processed and was worried I couldnt apply my 25% off discount and Rick was sure to make me be aware that I would be taken care of and he was very kind and prompt and even made sure I had the correct spark plug wires every experience Ive had with this Advanced Auto has been Pleasant despite other experiences from other stores around Lancaster thank you kindly

Good place to go for automotive needs, i like their rewards systems as well!

My 2017 CRV wouldnt start. So I ordered a new battery online and after getting a jump to get there, went to have them install it. They looked at it and saw that I hadnt ordered the right one but informed me it was probably because the battery was covered under warranty by Honda so not yet on their website. So I called the dealership and sure enough, it was covered. So they refunded my money, checked the battery for me and saw it was indeed low, jumped me and off I went. Great service and they didnt even get a sale from me. Thanks guys, I appreciate your help!

Quick service friendly staff

Lousy customer service. If you want to be treated as an inconvenience then come here. If you enjoy going to a store and NOT having any of the two people behind the counter (doing nothing but talking to each other as they are on their phones) NOT acknowledge you as you walk past them this is the place for you. And if you like wandering the store to find what you are looking for, and having the person stocking the shelves pretend you are not there, then you will really like it here. Then once you find your item and take it to the counter you have to wait for them to finish their conversation before they will check you out to top off your buying experience. Save your time dont even bother stopping here.

Awesome customer service!

Huge attitude given, maybe because Im female, who knows. Regardless, dont talk down to me or get heated because u dont know how to control your temper or act in public.

Extremely disappointed in this store and new manager Gordon. Bought a battery 3 years ago, reluctantly because we noticed it was sitting on the shelf for two years before we bought it and the kid behind the counter seemed annoyed that we were questioning it. My husband had nothing but trouble with it ever since. We take it back and have to buy a new one one because (of course) it is just passed its warranty expiration date. I go to get the new one and I ask the guy to carry it to the car and I got it home and left it in the trunk (extremely heavy, it is for a 1970 cadillac). My husband comes home lifts it out of the trunk with the strap it came with and it falls hitting him in the foot. I call and speak to Gordon who talks sympathetically and agrees to take it back. I call him personally the next day before we head to the store for the replacement battery and tell him the whole story of the cloud over this battery he says he understands. My husband gets to the store to get the replacement, my issue is we paid full price without any offer for something for all his trouble and pain. I own a business and work with my customers one-on-one all the time, and felt more should have been done (or at least offered). WE WONT GO BACK.

Staff was friendly but they didnt carry what I needed and, like other places, didnt offer to look for it online. Higher prices on a most of their items, depends what you want, though some things are cheaper than other places.

Customer service was great. Rick did a fantastic job getting everything together I needed for my project.

Very helpful found the hose i needed

The person helped me an was kind. I bought a tractor battery an it was the last one they had. Lucky for me

The Man at the front desk was very rude, disrespectful, and disregarded all the questions I was asking, answering in a almost mocking way. However a different man helped change my battery and was very kind and willing to help and answer all my questions. Not impressed with man at the front desk though -probably won’t be going back

Colin, thank you. I have had beat up cars for more than 20 years. I have NEVER had as useful assistance from any other person in the automotive industry. Period. Somebody needs to give this awesome employee a bunch of money and use him as a training guide for the future of the service industry. What a tremendous experience!

Staff was very curtious, knowledgeable, and helpful today. I was there twice, and the 1st time I took advantage of their FREE alternator and battery testing and when I went back to purchase the new battery, they installed it for FREE. Thank You gentleman for another awesome visit to your store. Always a pleasant experience.

Great customer service for the typical auto part retailer. Definitely stands out. Just wish there were more motorcycle parts and options. One cant be too demanding and picky though.

Friendly staff. Answered all of my questions while they replaced my battery. Would definitely shop again

They had just what I was looking for. They went right to the shelf and got it, explained how it works and did all this with a smile.

I’ve been able to get great deals here because I went to this store a lot and used speed perks. However, recently I’ve been disappointed with the disrespectful, loud conversations the employees have been having with each other about family members and bosses. I now take my business elsewhere.

Nice and organized store. Good counter help as well.

Had plenty of product on the shelf, but nobody wanted to talk to you or even check you out.

Its awesome and people are very HAPPY friendly and helpful they also speak Spanish

The person who helped me was not friendly and asked very condescending questions. He did install my car battery for me, but broke the protective cover for one of the terminals on my battery. He then broke the clip for my hood prop. I was very dissatisfied with this experience. Im giving 2 stars only because it was cold out and I felt bad for him changing the battery in the cold. I dont have a problem with the Advanced Auto chain as a whole, just this particular branch.

I had the misfortune of meeting Ms Molly. Can I just say you really dont want to deal with this crazy Chick. She has a attitude of a child who was not raised with the proper boundaries. She was not even the employee helping me but when she overheard me questioning their warranty policy she walked over to give me a attitude unfitting of any retail worker and one that I did nothing to deserve. She needs to be fired. I did a quick search and found Ms Molly is quite widely known for her attitude. She needs to be forced out for conduct unbecoming of a advance employee or advance will be losing at least a few hundred customers

They put my new wiper blades on..thanks so much!

Always a great place to find that part you need for your vehicle at a drop of the Hat

Knowledgeable staff... They all you car DYI needs. Call in before you go to know for sure the parts are available.

Stopped in to pick up a quick gift. Also got Mobil oil that was on sale.

Great costumer service I have been here twice I have never had a problem with any of the workers if I needed help finding something they were more then willing to help me find what I needed to buy and they were never to pushy

Do yourself a favor, skip the rest and go straight for the best. Fast and friendly service always have an answer for you. I wouldnt go anywhere else for my car parts.

Paul went out of his way to help me find a fuse for my car. Highly recommend. Thanks so much!!!

Awesome store! I love their team there, theyll do anything to make sure a customer is leaving with a smile on their face

Very helpful...came out and installed my new wipers for me!

Always have a great experience. Amazing staff. Highly recommend.

Found what I was looking for and at a good discount. Very nice people too.

Nice Store Friendly staff very helpful I highly recommend this location for the simple things for your car

Quick and friendly staff. No hesitation answered my questions went above and beyond

Broke down Saturday 100 miles from home. I found my way to this Advanced Auto store. Excellent customer service, could not have been better!

They were helpful, just didnt have the part I needed in the store. Also, dont get the two Ephrata stores confused.

Love this one in particular!!!! Im a female and they dont act like I dont know what Im talking about Ive been going to them and them only for years!!!! Tyler is the man to talk to!!!

Staff was helpful but a bit unfamiliar with the part I was inquiring on.

Nice customer service

Always able to assist you and lend a helping hand if needed

Great and helpful staff. Good quality parts and more.

Very nice new store they had the parts I needed

Usual auto parts store, friendly and helpful staff, went above regular customer service

Great on helping you find what your looking for even if you dont know.

Would have gave 5 stars if they would have gave me the right part. Great they are only a block away from me.

Went in and the cashier asked if i needed help and instead of coming out from behind the desk he pionted out where it was .usually when i go into the store people help me find not just piont it out .very disapointed .

Great guys who help you find what you need

Pretty good service if you know what you want. Otherwise they might say just go to lowes, they might have it.

Great place always willing to share their knowledge and always get the right part the first time

The place I prefer to go for auto parts

Always courteous and helpful especially if your not exactly sure what your looking for and their inventory is fairly big.

Good place to Buy auto parts

Convenient location, not the largest selection. Helpful staff

Very efficient

Gave me the wrong plugs for my car. Caused a lot of problems.

High service level.

Best car knowledge hands down compared to local competitors.

Nice people

Friendly, helpful staff. Found what I was looking for.

Very helpful staff always find what I need....

I hear they do something with cars here.

Great place, people at counter very helpful

Always very helpful people

Expensive on parts, all of the good employees are gone now. Ones there now dont know what they are talking about and barely know how to use the computer system.

Great people treat you like a friend

Great prices and service!

Great service and they remember you there