We had our fireplace insert repaired. Technician was knowledgeable about our unit and the “secret” on off mechanism that we haven’t know about. And he arranged the “glowing embers” with forceps until they were perfect. Plus he was pleasant and engaged with his work. Wish we had scheduled sooner

Absolutely the best. I was scheduled the next day. Andrew arrived early, quickly diagnosed the problem, prepped a reasonable estimate (including senor discount). went right to work explaining what he was doing, took dryer completely apart, fixed problem, reassembled and tested ... all in less than an hour. He even helped me move a personal item. I was truly amazed.Best service/repair experience I ever had (Im 82 and had a few)!

The technician diagnosed the problems and repaired it as much as possible but recommended replacing the unit as repairs would cost more than a new unit. I was only charged for the service call and we discussed things to look for in a replacement unit. I appreciated his honesty and concern for what was best long-term.

We wanted an opinion on repair vs. replace on an old Maytag washing machine. The tech did a good job identifying various issues and it became clear that replacement was the better option. We wish he had been able to figure out that the water drain pump was the critical issue. It failed completely almost as soon as he left and we had a real mess on our hands.One minor issue: neither the tech or Columbine customer support has succeeded in emailing me the receipt for the service call even though we double checked my address.

Pete came on time. He was friendly and professional. He answered all of our questions. He also sensed that my tenant was nervous about the gas stove and he took the time to explain the stoves inner workings and told her why it was safe and that it had a mechanism to shut off the gas if needed. I truly ok appreciated that he explained that to her. I like the 30 day guarantee of service as well. I’ve actually called back within that time frame and had them come back before. It’s nice that they will do that. I’d recommend them.

We had Dan out from Columbine to help us with our gas fireplace. We could not get it to turn on this year. Im pretty confident with schematics and thought I could figure it out. I was wrong on this one. Dan found the problem, which I never would have, did a great job getting our fireplace fixed and back in business, cleaned up everything, explained everything and was a really please to have in our home. Would certainly recommend Columbine Appliances to any and all. Thanks Dan.Jerry & LeslieLongmont

The repairman correctly identified the problem on his first visit before even opening up the washer to verify his diagnosis. They didnt have a new drain pump in stock, but he returned a week later after they got the part. It took maybe 35 minutes to install the new pump and test everything. The old impeller had detached itself from the motor, just as he had suspected. Nice to have someone so experienced and quick.

Dan did a terrific job cleaning our gas fireplace. He took care not to damage our home and persevered cleaning the glass front (lots of elbow grease) until it was perfectly clear. He left our fireplace burning brighter and more welcoming than weve ever seen it.

Keith was polite, knowledgeable, courteous and very competent. He arrived on time and did a wonderful job repairing our microwave. The price was fair and the service was outstanding.

The first attempt to repair our Jennair top burner using the less expensive way didnt solve the problem. It led to needing a very difficult to obtain part. They continued to look for it over several months, kept us informed and did locate one. They made 3 trips to the house to solve the problem. The same very knowledgeable person each time and no additional service charges. We were very pleased.

The technician arrived on time and was completely professional and knowledgeable. He took the proper amount of time to pinpoint the issues and promptly fixed it. 5 stars to the technician. The pricing was very high considering about 45 minutes was needed to diagnose and replace the heating element on the dryer at a cost of over $400. While the part is guaranteed for 1 year, labor is only 90 days and if you read the fine print you have to pay a service fee again after 30 days! Since the invoice did not break down parts and labor, I am at the mercy of Columbine of what amount is exactly under the warranty should it break after 90 days and also stuck for another service fee. Again the work was great as was the technician, the pricing seemed high and less than transparent

Pete did a terrific job repairing our gas fireplace stove and range top.

Great service. They were able to get a tech out in 2 days, other companies were quoting a week out. Fixed the issue. Thank you!

Had my dryer repaired by Dan! He was so awesome. He took the time to explain the issue and provided various options for repair. He also recommended other minor services to keep the dryer working for years to come. I would highly recommend Dan and Columbine. Superior service with a smile 😊

I have used Columbine sine 1989, when I bought my condo. I have always been more than pleased.

Technician assessed all fridge components efficiently and determined refrigerator unit was working and problem was in the circuit breaker. . He explained problem in writing and emailed me a manufacturers checklist to provide to electrician

Keith, the repair person has been to my house for the last twenty-five years. From work on the fridge to care of two sets of washers and dryers, he does excellent work. He is also friendly and explains well not only the problem, but how he will fix it. Wonderful company especially these days when excellence is almost forgotten!

The gentleman that came to our house was very nice and I feel anyone that would have come from this company may have done the same job. He did not even look at the machine. He looked at the error code, opened the computer, and told me I needed a whole new computer system. Then charged me $119. I do not feel good about this.

We needed a new thermocouple in our gas log fireplace. We had an older unit and it was tricky to repair. Columbine was responsive to our requests and came out several times until the fireplace was working again. They were helpful, professional and patient. Thanks, Columbine!

I use this company to service my gas fireplace. Pete always does an excellent job, and is very friendly. I would highly recommend this company.

The technician arrived and reviewed my situation. He made suggestions of what he felt was wrong with my stove oven and told me to have my contractor check the plug. This saved me over $800 as the Electrician had not installed the plug correctly.The Technician was prompt informative and very helpful. It was a great refreshing experience.

The problem was identified and fixed and I enjoyed talking with the service technician. A job well done!

The technician was professional, experienced and thorough. The repair was scheduled within 24 hrs after calling them. I appreciated his wearing a mask and shoe coverings while in my house. He also gave me an explanation of what he was doing as I watched throughout his visit. I will definitely call them next time I need an appliance repaired.

The technician was very knowledgeable & gave us advice on how to get help from the manufacturer to repair our 3 year old machine. We will only have to pay for the labor cost. Very happy with the outcome! 👍

(Updated) I am very frustrated with Columbine.After our dryer stopped working, they sent a technician who said that he (a) needed a part ordered and (b) we needed to have the vent inspected before he could return. We got the vent inspected and cleaned - but there didnt seem to be a major issue. The technician came back (well past the designated 2-hour window) a week later. After taking the dryer apart, he said that he came with the wrong part. He also left our dryer completely deconstructed in pieces in our childrens playroom, and the whole unit pulled out so that we couldnt use our washer either. He said he would either come the next day with the part if it was in stock or the office would call me the next day to schedule us for a new appointment. Neither happened. The office called the next week when the part was received and scheduled us for a Saturday. A different technician came and said that the first technician had mis-diagnosed the issue, that it was never an issue with the vent, and ordered yet another part. That technician came back today and seemed to have fixed the dryer (charged $456 for parts and labor), but when we tried to use it after he left, discovered it is still not working. When the original technician came back the next day, he said that the original parts he had ordered were either never installed by the second technician or that they were faulty. He is ordering again and we will have to wait another week.So, by now, it has been about 1 month since we first called. We have had 5 visits from Columbine (with one more in a week or so), paid more than $600 (including to the vent company) -- much of the cost of a new dryer, and still dont have a working machine.I have made several requests for a manager to call me to discuss a refund of the $145 we paid for the unnecessary vent inspection due to the mis-diagnosis, but have not received a response.

I didn’t know fireplaces needed cleaning. You should see it now. It’s beautiful. Jim did an awesome job!

Our dishwasher was no longer working properly. Columbine sent out a repair tech and he fixed it very quickly. I am very pleased with the response and the charges were appropriate.

Having a broken appliance makes you realize how much you depend on them. Nice to have a professional company coming out to assess the problem and give options for repairs. Good communication from the office for scheduling.

Rep. diagnosed the problem as a temp. control issue. Installed a temp. control unit, ordered a new one & in 1 week the fridge running like new again. Very professional and well priced. Will definitely use in the future if the need arises.

Steve was courteous and professional. He had a cancellation and got my refrigerator fixed a day earlier than expected. Very happy with his service.

Steve Champion provides excellent customer service and thorough follow-up. He diagnosed the problem quickly, and gave us a reasonable estimate for repair.

Our repair person was very thorough and efficient. He serviced our fireplace and it looks great. I’m very impressed with his work.

This company is outstanding! Very helpful, respectful and kind technicians! Always responsive to my questions and takes amazing care of our appliances!

I was really impressed with the efficiency of the technician that came out to diagnose my dishwasher issue. He quickly looked up the cost of parts needed and labor, gave me an estimate, told me how long to expect to wait for the parts to arrive, all happened exactly as he said.The same technician came to do the repair which took a couple of hours. He cleaned up any mess that he made and tested the machine to be sure that it performed correctly. I will definitely recommend this company in the future.

I have relied on Columbine Appliance & Fireplaces as my appliance repair service for numerous years. Their technicians are professional, on-time, and demonstrate a high-level of knowledge and experience.Most recently, I my 20 year old refrigerator required repair. The appointment was scheduled for the day I called to report the outage, the technician arrived on time, the issue was diagnosed quickly, and because the repair truck was well stocked, the failing part was replaced. The service call took less than 2 hours. I highly recommend Columbine Appliance & Fireplaces.

Our repairman was professional and knowledgeable. He fixed what could be fixed and recommended replacement for what couldnt.

My refrigerator stopped working, and then later the same day the washing machine quit. The team at Columbine was great at getting me scheduled in quickly for both. The text correspondence made it very convenient. The service person was awesome! He fixed the washer easily and was honest in letting me know the fridge was not worth trying to repair.

Andrew was very good at his job and took the time to do it right

The entire experience was easy and straight forward. They were on time and very efficient.

Columbine appliance is our first choice for gas fireplace cleaning and maintenance. They are prompt, knowledgeable and very thorough.

Matt was very professional and helpful. Unfortunately we needed an expensive part to repair, so its cheaper to buy a new one. But Id definitely recommend Columbine again!!!

Had to replace the rubber ring in our Kenmore Elite washer and Columbine Appliance & Fireplace did a great job on the repair as well as being on time and right on with their estimate for work and parts.Will definitely call Columbine again for any future repair needs.

Hard to find service for LG appliances but Columbine does work on them and I like to find local businesses whenever possible. The technician was prompt and professional and had our washing machine working again quickly. I had called on a Saturday afternoon and was scheduled for Monday morning.

Andrew was our technician to check out ice & water at bottom of freezer and leaking water on the floor. He was on time. Courteous. Answered my questions in a straightforward way. Did not try to up sell and in fact, praised the remaining time for our 20+ year old Amanda refrigerator! He left us with a leak litmus cardboard thingy that slips under the fridge to monitor for leaks.

Gas fireplace repaired and cleaned. Dan was efficient and thorough. The fireplace looks like new. I highly recommend Columbine Appliance & Fireplaces

Updated: I followed up with Columbine and they got their technician out same day to fix it so that wed be able to at least use our stovetop. He was able to fix in just a few minutes.Followed up with landlord as well and she said there had been some communication issues; repair was delayed because she didnt take the call that they placed to her outlining the proposed repair, and didnt leave a voicemail. When she didnt contact them back they marked that as decline of service, which delayed the initiation of repair until she contacted them a week later wondering when shed be billed.So it seems communication could definitely have been better but Im glad that they followed up and were able to get the stove working.Original:My landlord insists on using Columbine. When our oven initially had a runaway temperature, we were told the couldn’t come out for two weeks. So went without an oven for two weeks. Then someone came and worked on it. All they told my roommate who was home was that we should be good to use it. Two weeks later I get a text from them and from my landlord to set up a time for them to come work on it again. I have no idea why. So set up the appointment. The guy comes, takes off the entire digital interface, leaving wires exposed, tells my roommate they’re waiting on a part to come in two weeks, and that they’ll fix it then. He turned off the circuit for the oven and left all the leads exposed and told us we can’t turn the circuit back on. So now we have no working oven and no working stove because the stove is on the same breaker.Honestly their communication has been terrible (they also texted at 4:59 last time to change the appointment window for the next day when we’d already made arrangements for the original time slot) and at this point it’ll have been at least 6 weeks from start to finish of this ordeal, 4 without an oven, and two with no way to cook at all. Save yourself the time, trouble, and insane unprofessionalism and use someone else.

Steve showed up to our place and was both knowledgeable and courteous. He had reviewed our issue ahead of his visit and brought along the components that were likely to be needed! He had us fixed up in no time and explained what he was doing all along the way. Would thoroughly recommend his service.

John was just terrific. I wish the part for my dishwasher was still available....it just distresses me that a perfectly good working machine has one bum part which is no longer available and the whole machine has to be trashed. John was great at giving me some guidance as to a new dishwasher....I wish he would have just bought what I need and installed it. John was great....thank you. Obviously, the part isn’t available anywhere.

The technician checked my older gas fireplace and explained how it works. I am quite pleased that it is in good working order.

They worked with me on flexibility and schedule. Responsive with communication.

I explained what the problem was to the service mgr and he suggested a solution that made sense. Then sent Jorge the next day, who confirmed the remedy. He replaced a fuse, which is very difficult to do on this KitchenAid built-in. On time and very professional/knowledgeable!!

Very friendly and knowledgeable technicians. Scheduling was easy and quick. Would recommend to anyone looking for quality service.

Provided great service for our fireplace. It looks great and is safe, clean, and working again.

We have used Columbine for years and have always been extremely satisfied with their service and professionalism.

Called Columbine Appliance & Fireplaces about my GE Profile Refrigerator not working. Spoke with a very professional front office and described my problem. A service call was scheduled the next day at 8:00am. At precisely 8:00am the service technician, Jorge showed up, wearing a facial covering. In very short order, he diagnosed the problem to be the inverter board. Because he had been briefed before the service call, he had a replacement board for the model of my refrigerator with him. He didnt even need to go to his truck to get it. He installed the board and the refrigerator immediately began cooling. Service call, parts and labor came to $603. Now the interesting thing is that we had another company previously try and solve the issue. They wanted to replace both the inverter board AND the compressor for $1,610. As it turns out, there was nothing wrong with the compressor which is a very expensive part and labor intensive to replace as compared to the inventor board that was plug-and-play. From a customer service standpoint, my experience with Columbine could not have been better. Everyone I dealt with was professional and knowledgeable. Jorge had the tools and expertise to quickly diagnose the issue without the need to throw expensive parts at the problem. I was super impressed that he brought a replacement inverter because of his experience. Columbine Appliance came highly recommended to me by friends who have used them. I would highly recommend Columbine Appliance when it comes to appliance repair issues and I will not hesitate to call them again in the future.

They did a great job servicing our fireplace.

Fireplace wont start. Very professional service and also very clean.

What a joke. My dishwasher died, and all this guy did was come over and push some buttons on the console. He did not even pull the dishwasher out! First he said there was nothing wrong and was about to leave. Then it stopped running suddenly, and he said oh well you should replace it.So after he took my money, I pulled it out my f’ing self and was able to see motor dust all over the floor and hoses. Diagnosis complete.If your dishwasher stops, pull it out and take a look yourself. You’ll do at least as good a job or better than Columbine. And you’ll save yourself $120.

Great service. Fast and efficient.

Had gas fireplace cleaned and checked for upcoming season. On time and professionally completed.

Andrew came out to fix a broken in-door ice maker. He was fast, friendly, honest, and already had the necessary part with him. Scheduling with Columbine was a breeze. Will definitely be our first call next time an appliance breaks!

I was really pleased with the service. The new part required took several months to arrive but the office contacted me regularly to reassure that they were paying attention to its status.(Unlike another company in our area which left me hanging for months and never contacted me even when I contacted them)Keith was a very efficient, skilled and friendly technician.

The technician was highly experienced, very well informed, and quite helpful.

Caleb diagnosed and fixed the leak immediately! Appreciate the prompt response!

Ryan took the time to show me what went wrong with our dishwasher. He was helpful provided good customer service.

Great service, provided over roughly 3 months on a challenging situation with GE involved.

Keith from Columbine is an old friend because he is the go-to guy if you live in the mountains around Boulder and need an appliance repaired. He is knowledgeable and real pro. Will give you the straight story on whats wrong with your sick patient and provide options along with pricing. Never an games. I strongly recommend Columbine Appliance without hesitation.

Keith is the best service man! He is very knowledgeable and personable.

On time, friendly, professional, worked quickly. Can’t get much better than that. I’d use them again.

My repair man Andrew was amazing. He called in advance to see if he could arrive early. He had impeccable customer service skills. Went above and beyond to contact Whirlpool for me and was able to support me in getting coverage for parts and repair. Highly recommend using this company for your appliances.

Prompt excellent service. Two components of my fireplace were malfunctioning but after he removed the remote (which I didnt use) he discovered the components were working fine. I was very satisfied with the result.

Dan the technician fixed my gas fireplace which had a small gas leak discovered by the gas company. He was personable and worked hard to resolve the problem. He had to order a new pilot light because the original was not repairable. Everyone who I interacted with from the company was helpful.

I’ve used columbine three times now for a broken washing machine and garbage disposal, as well as a dryer. Each time the front office staff and technicians have been courteous and knowledgeable. I highly recommend their services.

We have just purchased a home and wanted to make sure the electric fireplace was working and cleaned properly. Columbine Appliances was great! They answered my questions and made sure everything was in working order, price was better than expected!

Keith is terrific, knows his business, have used him before. We like him very much.

Always fantastic to work with. On time and quick.

This is the very best company for appliance repairs. Have been with them over 20 years. Always honest, always reliable. Would never change!!

Austin was very thorough.updated me on all the expenses before hand .very trustworthy!

I really appreciated how Columbine Appliance kept me informed of the shipping delay for my cooktop. They called once a month to update me and scheduled service immediately when it arrived at their shop. The technician arrived within the scheduled window and finished the work quickly.

I had my gas fireplace serviced, they came out after a few months from the last appointment as the issue was not constant. I decided to get the part ordered as the fireplace is 25 yrs old and they were very helpful in replacing and not charging me for the second service call, just the part since the original call wasn’t that long ago.It was cleared again and had some material that simulates embers added.I’m very happy with them and will use them again if necessary.

We had both the fireplace and the dryer repaired. The technician was on time, very kind, courteous and knowledgeable. He was also very clean with his work. Excellent customer service!

I appreciated the care that the technician, Dan, took when cleaning and servicing my gas fireplace. I had no idea it had been so dirty. It looks like new now!

My ice maker broke in my Whirlpool refrigerator freezer and I was referred to Columbine by my realtor. When you make an appointment they provide you with a 2 hour time window and then call you the day before to let you know more specifically when the repair person will arrive. A repair person named Nick came to fix my ice maker and he was very nice and professional. He identified the problem and came back a week later with the needed parts. It only cost me about $200 which was way cheaper than spending $1000 to replace the whole fridge. I highly recommend Columbine and would recommend them to anyone needing help. (Btw this is not a fake review, I am a real customer who was very grateful for the hep and wanted to pay it forward :-)

They were recommended by Lowe’s for repair. They were very helpful in scheduling the appointment and the tech was informative, and got the job done in a timely manner. I would recommend this company highly!

The repairman was excellent. Not only was he on time he knew exactly what the problem was. He brought the parts with him and was able to fix the problem immediately. I was extremely happy.

Figured out what the problem was. Unable to repair due to lack of parts available but gave me honest suggestions about what to do

They were very responsive, was able to get an appointment within 2 days of my call which was at least a week earlier than some other companies I called. on time and didn’t beat around the bush to try to up sell me on their repairs. I had an older washing machine probably 7-10 yrs old and it stoped spinning and agitating. He came in was able to put belt on to get it working but also found other issues that would be needed to be addressed in order for it to work properly for long term. Repairs were more than a new washer would cost so he told me he would fix it if I wanted him to but I said it sounds like I should just buy a new one for that price and he stated that would probably be in my best interest for a long term solution though he did say he could and would fix the one I had if I chose. Just loved the honesty!! Highly recommend!!!

Dan with Columbine Appliance came out to fix my fireplace and did an amazing job! He really went above and beyond my expectations; his level of knowledge, as well as his kindness and positive attitude, elevated the entire experience and greatly impressed me. My fireplace works perfectly again! Highly recommend Columbine if you need any appliance help. Thank you Dan and Columbine Appliance!

The technician was on time (early actually), clean, knowledgeable, and friendly. He was quick and efficient. I was also able to get on the schedule very quickly and at a time that worked well for me.

Once again, I give Columbine Appliances the best possible rating, as I have for more than 25 years! They are reliable, always on time, warm & friendly.

They responded immediately and the job was done quickly. The Columbine team helped us out several times in the past already and I hope in the future as well. Thank you!

John, the technician was on time, masked and did a thorough check on our washer. He was able to give us good news that the washer problem was not serious and a small adjustment in the amount of water we used would solve the problem. He also gave us some good advice going forward to the time when we might need to purchase a new washer & dryer.

Nice young man....appeared to be very knowledgeable. But $119 for a 15 minute visit to tell me it “could” be the pump or the circuit board, that’s an excessive over-charge in my book.

Refrigerator quit working. My brothers $250 worth of Insulin was at stake and of course a full freezer. Caroleena notified Caleb and he showed up within 15 minutes after another job close by. He found the problem and the worry was over. It couldnt have been more perfect. We are so grateful. Thanks so much.

Fast great service. Matt, the rep, was efficient and personable.

Columbine Appliance was able to work the repair schedule around our schedule, which was much appreciated.Jorge was awesome! Friendly, courteous, attentive to making sure the problem with the water filter system was working and had no leaks, and quick in getting the repair done and done right.

Quick analysis of the problem. Good communication about when he would return. Very satisfied.

Fast, friendly and knowledgeable service....... would definitely use again!

Great service - easy to schedule, showed up on time, repair was done quickly and the repair person was friendly. Overall super experience.

Austin was prompt and professional. He had to order parts and came on time both times. The total actually came in below what he originally estimated. We were pleased.