Pretty average store, easy to access. They normally have a decent stock and the staff has been kind and helpful.

Doesnt have a whole lot but definitely a better experience than online

Besides the fact that we are still in a mask wearing state that was the only down side to coming here both my boys enjoyed there time

Good selection, especially considering the small size of the store. The employee we worked with was very nice and helpful.

The workers are always friendly and I even talked to one about an adult swim show I love and they always have the best games

Greatest game store, got some new headphones there. Great service

Good selection of games. Nintendo, x-box, et.al.

It was pleasant although they didnt buy but two of my games

Decent stock. Good prices.

Overpriced and a hassle why you would go here to get ripped off I have no idea?

They didnt have any Minecraft figures or accessories, and Im still disappointed that their website sent me the wrong game at Christmas time. It doesnt fill me with confidence for making an online order.

Friendly knowledgable and helpful staff, clean bright and organized store!

They had the game I had been looking for and the guy who helped me was super nice. There were a lot of games and cool things in the store as well.

Love this place! Have gone here many times, but last time was on black Friday. The lines were long, but they had a man outside who chatted with you and showed all the deals so you wouldnt be bored. By the time I had got there some of the games were sold out. They had some amazing discounts. Even regular prices arent bad. Miss all the wii stiff though.

Associate was knowledgeable but theyre stock was poor. I had better luck at Fred Myers.

Good prices. Would like to see a bigger selection

Had a lot of games for the young kids but when you get older like us its too noisy

The guy there was waaaay to pushy about the pro membership(felt like I was buying a used car), and sold us a used game that was clearly damaged(he assured us it was fine). Shouldve listened to my gut and taken my business elsewhere. Huge waste of time. I would recommend going to one of the local shops in the area, got the same game in great condition for literally HALF the price. Dont waste your time or money gamestop.

Very nice store and helpful employee

The usual availability and pricing of their product is definitely competitive. Staff is knowledgeable and usually courteous.

Kodie answered the phone, asked me to hold and left me there for 13 min. I hung up called back and she was very rude to me when I let her know she forgot about me. I will never set foot in this store again. Doesnt cost anything to be nice.

The emplyees do their best, but the company is falling short on delivering products as constantly as in the past.

We have yet to find too many differences between Game Stops as a rule. Most have about the same selection of games and merchandise that we are interested in. We pop in to see what is new and popular as far as PS4 Games are considered. Every now and then we will come across a game that catches our eye and bears a fair price. Staff are normally quite helpful and easy to deal with.

Im giving it five stars but it could have more merch

The kids always love Gamestop but dang they are pricey.

Great customer service, and lots of choices. Would absolutely return here.

Over priced but when you need/want something gaming related now not very many choices out there

Great didnt have what I needed though

How is Gamestop still in business? I bought a game disc only because I was bored. It was an impulse buy and I shouldve just downloaded it from the online Microsoft store.

Like the selection. Prices on the high side.

Its just a GameStop, but maybe theirs too many gamers in Eugene.. every time I go here they are constantly out of stock of anything Id want. Im not looking for anything obscure either, just the big new games months after their release.. its not too late. Shave your neck beard and take a shower, take up a different hobby while you can.

I like GameStop I buy games and figurines

These people are rude and refuse to help there customers. I have been trying to replace a controller I bought from them for 6 months. I bought an elite 2.. and the insurance for it. The controller failed. For 6 months I have been trying to use my insurance and they tell me there is nothing they can do and are extremely nasty when I call and ask.

Dont want to give them any stars but had to to write a review Dont spend your stimulus cards at game stop and try to return something because they will just try to put it on the card and you are out that money and they will not give it to you in cash

Great place, its my kids happy place !

My credit card was stolen and used at this store. Multiple times it was run for gift cards and was denied. The thief kept attempting different values of gift cards until my card went through. Game Stop should have should have checked ID before allowing the purchase. I can’t believe that after three denied attempts someone would continue a sale without checking for ID. This should be a practice ANYTIME a gift card is purchased VIA credit card. Common sense, especially in such a crime infested location. I was on the phone live with my bank as purchases were attempted. I was still in the mall. Not only would the Game Stop employees not cooperate when I called, mall security told me they couldn’t look at footage or do anything. Poor business practice. Terrible security system. It’s a breeding ground for crime. Especially because the security guards aren’t even a deterrent. I used to buy all my nephew’s birthday presents from game stop. Never again! Game stop has lost my business. I’d rather pay full price than support a company that seemingly co-signs criminal activity if it is monetarily beneficial.

Placed an order online to pick up a game in-store. Somehow, despite double checking at every step, the pickup was placed to the wrong store. Maybe it was my mistake, maybe it was website error? Who knows. Didnt think itd be a big deal. Either way, I went to the wrong store and just purchased the game instead after realizing my order wasnt there, then called this one to cancel the pickup.First, the assistant manager had no idea how long I had to pick up the order before it would automatically cancel, which was my initial thought for getting a refund.Then, when I asked about cancelling it so I didnt have to wait, I was told he couldnt for your protection. In case someone called and pretended to be me to cancel a game purchase and get money credited back to my account? What? How devious!When I pointed out it was kind of dumb nothing could be done and then paused to think for a moment, the assistant manager took that as a quick opportunity to hang up on me. I called back for clarification on what I needed to be in store for and he just said its policy.He made no attempt to help me. He made no attempt to tell me how soon the order would auto cancel. Just generally had no interest in helping me.GameStop is overpriced and rarely has sufficient stock. Good service was the last thing they had going for them and now it looks like thats turning into a dumpster fire too. What a shame.

Its a good store that has pretty much all your video game wants and needs but they can be extremely busy being as their only in malls. They will buy back everything there even if it has scratches but most of the time I find 50 $55 way too much to pay for a used game

Placed an order online and didnt receive the correct item. I was told by their corporate office to take the product back to an actual store and I will be given the correct product, I just needed to provide proof of payment and present the card the payment was made with, etc. I went a few steps extra and printed out the email correspondence between myself and the corporate office, including proof of purchase (the packing slip), the card I paid with AND my bank statement showing the charge.The dude called me a liar and a swindler and refused to remedy the situation.In the end, I got the situation taken care of, but things like this are part of why Gamestop is dying.Good riddance.

Exelent custom service and very knowledgeable staff!!

As you walk in you are greeted by plush characters and Funko Pop figures as well as a wall of untouched collectibles such as five nights at Freddy figure mystery boxes and yodeling Pickle Ricks.It is GameStop after all and youre there to pick up the newest release or hopefully find a hidden treasure from the good oldays. Unfortunately this is a used game store and used to games are very overpriced.And sometimes when you go to a GameStop youll bring some of your own games or consoles to trade in for in-store credit, but sometimes theyll give you a measly 10% to 15% of what the actual resale value is.As you approach the counter to make a purchase or trade your games an employee will always ask if youre interested in there rewards program. After you have suggested that you are very not interested in the rewards program they kindly remind you about the benefits of the rewards program.

Good deals on games. But not a large selection.

Rude af I’ll just buy my games elsewhere.

The cashiers know a lot about their stuff

Gamestop is awesome.

Nice selection, great customer service. The staff clearly has a passion for gaming and know their stuff. Its always a pleasure shopping at the Valley River GS.

The staff here are extremely nice and very helpful. I recently purchased VR headset and they were nice enough to go through and explain which games are vr ready.

Great options most of the time

No ps4 ?

Good for video game supplies

Walked in 10 minutes before they closed and asked the guy for help re-sending the link to set up my power-up rewards online. Guy told me he could not help me because they were about to do a major game release. 10 minutes before they close, with no customers at the counter... Just saying. Customer support couldnt help me, 2 calls and almost 3 hours on hold later. Told me to go back to a store and ask for a manager, back to Amazon and PSN it is!

My wife and I were there January 3rd with a $200 Visa gift card we wanted to spend on some new games, but the employee behind the counter was too busy chatting with friends to bother even answering a few questions. Whichever ones he did answer were given with a snarky and condescending attitude as if we were scum for daring to interrupt his conversation about manga. I guess Amazon will be getting our money. No wonder Gamestop is circling the drain.

Here, let me offer you $1.00 of store credit for a game that Ill sell for $20. Maybe youll find a gem here, or maybe you wont. Probably not worth your time.

Great deals...4 pre-owned games for$50. Long lines for check out, but efficient system and great service.

Whats not to love about Gamestop?

I was not impressed with the staff person I spoke to at this particular location. I just bought a new Xbox One X and was stoked about my purchase. Rather than being helpful the guy was clearly biased and had a hard on for PlayStation and went into some big tangent on why it’s better. Despite the amount of praise that the new console is getting. As a clerk this really needs to be neutral since both systems are offered at this establishment. I’d rate this place 0 stars if I had the ability to!

Very friendly and helpful staff every time I come in.

Friendly and helpful staff!

F the man lol...

Good selection of games and accessories

The prices are marked up way too much. There is no reason to go there over anywhere else other than overspending. Seriously, dont buy stuff here if you have an alternative.

Very polite and helpful

Tiny shop, smaller than the one in Hilo Hawaii mall, Prince Kuhio. $275 for pre owned Switch? Come on....

Had a good selection of games, both new and used. I went with my brother to get switch games.

Very nice staff, helpful and well informed.

Ill give them $0.99, or a $3 in store credit. Seriously though, everyone knows what gamestop is. At least their employees are friendly.

Not a fan of this place. But I do like to see what has come out.

I like the stock.

Diamond hands to the moon!

Awsum no dis no disrespect tied of gamers. Responsible truth word.

Expensive

Very friendly staff on Saturday. This is a clean and well organized gamestop.

Fast but you must finish games early if you want more money in trade

Always cool peopple and awesome gear...jesse is especially nice

This stores staff is terrible. Ive gone in several times and been turned away because they dont know how to look up credit cards. Ive used my card at another store without the physical card. Not this store. Great selection, not worth the terrible service. Just go to Gateway.

Their games are way overpriced I could buy a brand new game somewhere else but here it costs more used just go to CD Game Exchange instead theyre way better I would recommend eating trash then buying someing from this place if you trade them a game thats worth like 60 bucks and thats brand new they give you like less than 20 bucks for it. buy your games at CD Game Exchange or Walmart or Target its just way cheaper that way only shop here if its a good deal thats it nothing else and please people take my advice and GameStop more like dont stop to get a game here

Its a gamestop they want your money thats it

Prices are to high

My favorite store!! Domt know where Id be with out video games and gamestop is the place to feed all my gaming needs from awesome merch and all the latest games and gear to play at the best experience. Im glad I have a pro elite membership the discounts and monthly magazines make me happy love keeping up with whats new and gamestop is ideal for that. Thanks for many years of gaming and more to continue!

Kyle was so fun and nice when he was selling us a nes classic!

Other than being houded about pre orders and trade ins they have cool pre order bounuses even for pre ordering PC codes.

Great place to buy games just dont order anything online

What can I say Im a video game nerd. Any game shop that will be games back for the same price even if theyre scratched is a beautiful place

Affordable prices and larger selection then any other store.

Helpful staff and I was able to acquire the game for a gift.

Good headphones and stuff for gaming.

Nice used games. Takes trade-ins

They say they buy old cell phones but they found an excuse not to take any of mine. Not the Galaxy 4 or the iPhone 6. They would take my Pixel 3a tho.... Im still using it! WTF GameStop?

Good selection of newer games not so much of older games

Theres better prices in Springfield.

I bought an Xbox One console from them. I specifically asked when I bought it what the return policy was. I was told that I had 30 days and as long as I brought it back with everything included, including manuals. I could return it for a full refund. I asked Even if it is opened?. I was met with a yes even if it is opened you can return it within 30 days. So I took it back about a week later, because I needed the money to pay bills and such. I was then told that I could not return the console because it had been opened. That they would only give me $200 of the original $350 even though I had everything included and the receipt and it had only been a week.

To the moon!

The guys behind the counter are great always

Bought a Nintendo DS game from the Eugene, OR store in 2012 and it worked fine until our 3DS upgraded its software to detect counterfeit games. We didnt have the receipt and the clerk told me they only keep sales records for 30 DAYS! This seems like a tactic to avoid warrantying the items they sell. Granted, we did get 2 1/2 years out of the game, but I think GameStop should at least give is a discount on a replacement since they sold us the counterfeit game.I wont be shopping here any more.-Disappointed

The shop is hit or mis due to who happens to be behind the counter.

I came right at closing, they helped me until I was done and helped me with an exchange that was a little bit passed the return policy. Five stars for sure.

Its GameStop. Expect to pay more than everywhere else. Expect to buy open games that are new

Called before going & was told they had lots of copies of the game I was looking for. Got there & they didnt have any. Ok fine. What bugged me was I was in the middle of talking to the counter guy & he pulls out his cell phone & starts texting & stopped listening to what I was saying. I had to wait till he put his phone away & looked up & had me repeat what I had said. Not good customer service.

Total rip off. Keep your games and buy a console at Walmart prices are the same. Service sucks everyone is on there phone and have no clue what to do.

Trade-ins werent awesome, but I enjoy going there. Workers are polite and helpful.