Au
Auto-Lab Complete Car Care Center of Fenton
16500 Silver Pkwy, Fenton, MI 48430, United States
Comments
Ta
Review №1

Tom and his team were super friendly, communicated everything effectively, and went above and beyond helping me get my car fixed when I was in a pinch. I will definitely be a returning customer and would recommend them to anyone in the Fenton area!

Ky
Review №2

Kitty on the phone was helpful with answering my questions, and getting me in for service quickly. Once I arrived Tom was the one I worked with. Very friendly and knowledgeable. Got me in and out. Plenty of restaurants in walking distance if anyone needs to grab some food while waiting for their car also.

Sa
Review №3

Auto lab was very efficient and timely diagnosing our vehicle. They were friendly to work with. I will come back

An
Review №4

Cant speak highly enough of my experience with Auto Lab. I have now been there a couple of times with different vehicles. They are very friendly and knowledgeable, and have a much better feel than a dealership. I will definitely be back!

De
Review №5

My family had been taking our vehicles to the lab for several years with great service and pricing. This summer my jeep exhaust sheared off the bolts (4) at the cross over connection. This of course then allowed the exhaust to exit ahead of the muffler with annoying loud sound. Looked like a simple fix to just remove old broken bolts and install four more new. So I took my jeep in to the Lab to get the exhaust re attached. The quote was so high I could not allow them to do the repair.I then contacted the Muffler Man of Linden and had my jeep back same day at a fair price which was a fraction of the Labs price. It took them less then 30minutes to repair as I expected. I will be going to the muffler man of Linden from now on!!!

Li
Review №6

THIS PLACE SAVED MY DAY! Got me in right away, diagnosed, finished work, and had me back on the road the same day. Prices are good and the staff is fantastic! Don’t bother calling the other guys, just go here!

Da
Review №7

Great service done in a timely fashion. Knowledgeable technicians and very friendly staff. Found an issue with suspension and fixed it immediately. Will continue to recommend to my friends

Cr
Review №8

Amazing service Brad the owner is always super understanding helpful and even willing to help on price in a pinch highly recommended them to anyone who needs anything from a check engine light test to new timing chains they got you covered!

Sa
Review №9

The folks at Auto Lab in Fenton are very professional, kind, and go the extra mile to take good care of you. Highly recommended for any auto repairs!

Ha
Review №10

I feel so bad that I forgot the tech’s name that worked on my car but this place is amazing and I had a great experience. They were very professional and did an amazing job diagnosing the issues I had and kept me updated every day. As a 21 year old woman who doesn’t know much about cars I really value a place like this that I can trust.

Sh
Review №11

Nothing but extremely professional service from auto lab in Fenton. Had my problems with my 2007 Toyota Camry; within a day, they had my coils replaced, and the car drove good as new.

Va
Review №12

I had a wonderful experience taking my vehicle to Auto-Lab in Fenton. They were honest and really cared about fixing my suspension issues. The service was preformed in a timely manner and my vehicle drives better than ever. I will definitely be recommending them to everyone I know. Thanks for the great experience!

Ro
Review №13

By far the best auto repair shop i have been too in my 67 year of being here on earth. Brad and his wife care about the customer, so rest assured ladies and gentlemen this is the place to take your care for service. Ron Wilson

V
Review №14

Friendly and knowledgeable people. Took my car in for oil consumption and check engine light. Turns out my car needed a cleaning of the engine and o2 sensors and a tune up. Had gone elsewhere before Auto Lab. They told me I needed another engine(7000.00). I will DEFINITELY be going back to Auto Lab. They are good folks!!

Ne
Review №15

Excellent work on my car by Mike! And great customer service and orientation!Had a few issues going on under the hood (cracks in the exhaust manifold and valve cover gasket leak, among other things). Mike and team went above and beyond to have my car running like new. Plus, reasonably priced. You sure have earned a loyal customer AutoLab! Keep up the good work.

Ch
Review №16

Wonderful place awesome service. I wont go anywhere else.

Ca
Review №17

Best auto repair facility around. Mike was the technician that worked on my car and did a great job! Its really difficult to find a trustworthy auto shop and Im grateful that Ive found one.

JM
Review №18

One of the most honest and professional shop Ive been to in awhile!This is my new go to shop.

Li
Review №19

I recommend this place and especially. Mike Radlof! Top notch mechanic!

Au
Review №20

Technician Mike was very knowledgeable and answered all my questions over the phone.

Ta
Review №21

I am honored to add my 5 star review to this list. In many years of taking cars to a mechanic I have never felt so listened to and respected. We had presented a noise to our most current mechanic for diagnoses to be told “it has to get worse before we can diagnose it”. Which I now believe to be a crutch for a person who’s hearing isn’t what it used to be. When I explained the noise to Barb on the phone she suggested we ride along with one of her mechanics to point out the noise. Brilliant. And exactly what was needed. Within seconds her mechanic was able to hear the noise and explained to me his theory on what preceded it and how it will be addressed. Getting our car back we felt like it was a totally new driving experience and the car was functioning the way it’s manufacturer intended. They even suggested a few other things they noticed that needed to be addressed. But not in that way where you feel like they looking to add to the bill. For years I told myself I wanted to give a woman owned mechanic shop a try. And I’m glad I did. They have my loyalty firm now on.

My
Review №22

Had an issue with my fuel system for my car. Mike was the technician who worked on my car and figured out the problem and was able to fix it timely and for a very reasonable price. They went above and beyond to help me. I will be taking all of my cars to auto lab and will be telling all of my friends and family as well

Ro
Review №23

They were honest and fast with their work. Ive been looking for a car shop that I feel like I can trust. They have earned my business!

Am
Review №24

I’ve been to many different mechanics in the last 15 years and this is the BEST place I’ve been to! They’ve always been incredibly polite, straight to the point, no BS, reasonable, and professional. I never feel taken advantage of (because I have ovaries) and they take the time explain everything to me. If we ever move away from Fenton, I would still make the trip out here for service.

Be
Review №25

I dealt with Barb at Auto Lab and she is absolutely amazing! She was honest and helpful. Instead of trying get me for every single penny I had, she went out of her way to save me hundreds of dollars. Her crew did a great job fixing my vehicle. Everyone was so kind! I highly recommend auto lab in Fenton to my closest friends and family!

To
Review №26

Needed help installing my tail gate. They took me right way and got the job done as soon as I arrived! Very friendly

Al
Review №27

Best car repair shop in Fenton hands down. Great prices, employees, and had my car back very fast

Di
Review №28

Dave did a great job repairing my truck. I would absolutely recommend taking your vehicle here they charge fair prices for good work and get you back on the road quick!

Li
Review №29

I took my car up there told them I needed both speed sensors and oil change. Told me it was going to be 230 got there to pick it up, bill went up a 100$. They charged me 55$ for a diagnostic test and I never told them to do that just told them what I needed fixed. I asked for my old parts and they told me they threw them away. Pretty sure they only changed one sensor. Cars driving better but not perfect. They triple charged me on the parts(I searched them after I got it fixed thats my bad) they told me I needed a new sway bar link and whatts link. Whatts link isnt even a thing. I asked them to write a quote this time. They wanted 160 dollars for both parts. And 350$ to fix those parts. I looked up the sway bar link and its only 15$! Rediculous. I feel like auto shops take advantage of me bcuz Im a girl and dont know anything about cars. Im over it!

Ky
Review №30

Auto Lab is the only place we take our cars. Fair price, honest, clean, friendly and great service. Entire staff is great! Always gives options/explanations on a repair. Explains clearly on service completed.

Ch
Review №31

Barb and the whole team at Auto Lab of Fenton are AMAZING! I will never go anywhere else. They are flexible, work with all of your wants and needs and really listen to the customer! They really TEST && NOT Guess at Auto Lab! They gave me peace of mind when I had ALOT going wrong with my vehicle and made it safe again for my family to be in! Thanks AUTO LAB of Fenton!

Ga
Review №32

Amazing customer service, fast, honest, respectful. They also recognized some things that will be a problem in the future (not an upsell) so I could decide if I want to keep or sell the vehicle. Next best thing to having a family member working on your vehicle. Highly recommend them.

La
Review №33

Amazing. Have been taking vehicles here for years. Always friendly helpful and knowledgeable. Wont spend my money anywhere else

Te
Review №34

This place is simply the best auto repair shop in Fenton hands down.

Ty
Review №35

This place is the best. They stand by there work!! The review that was left a few days ago was not made by me. I would recommend anyone with car problems to look into this place! Excellent work and amazing people!!

Si
Review №36

I was lucky enough to have Anthony Parsons change the oil on my car this morning. He was kind, professional, and really knew his stuff. Thank you, Parsons!

JK
Review №37

I had to take in my Nissan Murano to Autolab in Fenton, MI. for what I was positive was the front bearings. I knew this would cost around $1700. I was very stressed to say the least. When they started to fix my car I was always getting updates from I believe Dave. Always super, super friendly and so informative! He said it was in fact my power steering pump!! He charged me a reasonable price and I was thrilled with the results!! Most mechanics, I believe, could have replaced my bearings and the power steering charging me a small fortune, Auto Lab DID NOT!! Their honesty is unbelievable and for this they will be the only place I ever take any of my vehicles to be repaired! A co-worker accidentally left their debit card in my car and I returned it the day I was informed. To me this was not a big deal but the gratefulness I received from the owners, again I believe Dave and the woman behind the counter, maybe his wife, I do not know...was unreal!! They thanked me several times and were so grateful which just shows the kind of character they have. Thank you Auto Lab for such an amazing experience which most don’t have when needing a vehicle repair!

Ry
Review №38

Went above and beyond to be friendly with me. Made recommendations and diagnosed additional potential issues with my vehicle. I wasnt a big repair by any means but didnt mind multiple phones calls to arrange pick up or payment. Would definitely return

Sa
Review №39

Dave and Barb are the best! Ive been going to Auto Lab for years. I really appreciate their attention to detail and care for their clients. Auto Lab always takes care of my needs in a time efficient and cost effective manner. Highly recommended!

H
Review №40

I see Mike for service in my vehicle. I trust him! He took me to the car to show me exactly what he was doing and why. It unsustainable now a days to find this kind of service now a days.

gy
Review №41

I highly recommend Auto Lab of Fenton. They are very friendly and give cost effective choices for your auto repair needs. I Cynthia Cupal have used their services and I have referred many friends and family members to their business.

Je
Review №42

I have used them many times over the years. Barb and her crew are great. While I was on a trip, my wife went over with a piece of metal in her tire and Barb couldnt have been more helpful. I have referred many people to her and she has always taken care of them.Thank you Barb!!!

De
Review №43

Barb was awesome. I was in Fenton for a drug test for a job vehicle started over heating I popped the hood and saw my belt was shredding. Well I started my vehicle and the belt slipped off and the water pump was toast. Pulled in and Barb got me set up with the parts and got it in and worked on right away. I live in the Lansing area so they really helped me out! Thank you so much if I am ever in Fenton and have car problems I will come here in a heart beat!

Sc
Review №44

Had to have my 2006 GMC truck towed in for wheel bearings. Truck was diagnosed, and determine that both sides should be changed. Had the truck back in less than two days, very quick for a semi-major repair. Straightforward owners, did not try to sales pitch me into things I did not need, and were extremely polite. I just found my new home for fixing my three vehicles. Thanks very much!

Ke
Review №45

My water pump went out when I was 40 miles from home and my normal mechanic. They got me in quickly and were very helpful and extremely will priced.

Ki
Review №46

Barb and Dave are trustworthy. I ONLY take my car to them. They have great Auto Techs on staff and they understand that I want to keep my car running for many more years and they maintain it as such. Nicest people and its really important to them to give you great service.

As
Review №47

Just took my jeep in here with some issues and they were so kind. I love the 12 month or 12k mile parts & labor guarantee. Honestly, this is the first shop in my life that made me feel like the work actually got done and I didnt feel like we got ripped off when I left. We live pretty close so this will be a place we will be using whenever we are having car problems for sure. Thanks guys for your integrity!

Ma
Review №48

Barb and David and their staff are THE BEST! I have taken my car to them a few times now for different issues and each time they are very clear with what is wrong and what needs to be fixed immediately versus what may not need to be. They are quick, however not to the point that they rush and miss anything. I would highly recommend them to anyone looking for a reliable and trustworthy place to take their vehicles!

Ch
Review №49

Ive used Auto Lab a few times. They Have always been polite to talk to.However, today I tried to call and get a price on an oil change. Barb said she would have to call me back in 10 minutes. I find this a little odd because an oil change is something that a car care company would do regularly. After several hours I did not hear from Barb so I called again, this time I got the same story she would have to call me right back. Lo and behold, never got a call. They definitely lost a customer as well as referrals!Its an oil change how hard is it to give a price?

Ni
Review №50

The owners of Auto Lab are completely honest about what is needed with your car. They explain things clearly and you are never left wondering or questioning anything. Not only can you trust their recommendation but they do great work so you can trust the quality of work. It feels great to have a go to place for all my car needs. Thank you guys!

Ki
Review №51

Ive used AutoLab for the past several years for all of my auto needs. Dave and Barb are great to work with and always friendly and respectful. They give honest answers with quick reliable service.

B
Review №52

Very nice owners. Didnt try to talk me into an expensive repair. They talked options that worked for me. They explained things clearly and did not try to push unnecessary repairs. I appreciated that and their honesty.

Cl
Review №53

I have been taking my autos to this business since 2005. Dave and Barb are the always cheerful and ready to assist with any of my needs. I find them both friendly and honest individuals who pride themselves in providing the consumer with quality workmanship at fair pricing. I have recommended numerous friends to their business.

To
Review №54

I have been here a couple times now and have had very good experiences both times. They are very honest and hard working and the repairs are completed in a timely manner. It is obvious they care about their customers time and expenses.

Ed
Review №55

I took her my Buick for some little issues. They got them all fixed at a very reasonable price. Will definitely go back

Ti
Review №56

Auto-Lab is our trusted home town auto repairer. We have 4 cars and they have all been in for service. We have always been completely satisfied. Our family has always been treated with honesty and fairness. They have solved some pretty difficult car issues for us and we will not take our vehicles any place else.

M
Review №57

This is my go-to mechanic!I do most of my own work, but when I cant, they can. Ive sent several of my family members up there for car work. Theyve always done a good job, at a good price.

Qu
Review №58

Deb and her brother are amazing. I took my new to me 2014 Mazda CX-5 to see why some lights were coming on that stated I needed maintenance and a tire rotation. Personally I also felt there needed to be a slight alignment. Their tech took it back and fixed the issue and did an once over on the vehicle too to see if there was any upcoming things I should be aware of but all was good!They truly take the time to listen to the issues you are having and make it super easy to have them fixed. Would highly recommend their team. BONUS they are really friendly on the phone and having worked in the auto world previous, we know this is rare!Big or small issues, they can fix them all!

co
Review №59

Very friendly staff, especially the owners. Everytime I have an issue with my car they address it and work with you on the price. I always use them when needed. I havent used them in over a year which is a good thing, means my vehicle is running great.

Ke
Review №60

Barb Bishop, one of the two owners of this company, is a very honest and humble person. You do business with people you like and people who are honest with you, especially when it comes to car repair shops. Barb fully discusses what needs to be done, and the break down of the cost, so there are NO surprises to you as a customer. Barb is a very giving person. What impressed me the most about Barb is when I got wind of how she gave a single mother a transmission for her car around last Christmas because this woman could not afford it, but needed a car for her work and kids. What auto repair shop have you heard of doing that? I encourage everyone who needs these services to go see Auto Lab, you will be extremely pleased.

St
Review №61

Barb & Dave are the best, they do what they promise, and follow through until the job is done. My wife and I always refer people to them, they are the only ones I trust my families cars to. If you want a reputable place to take your car, a place that stands behind their repairs, the only place you need is Auto Lab.Steve Blackstone

Li
Review №62

When returning home from a trip our car broke down and was taken to this Auto-Lab after closing time. They contacted me in a timely manner the following day and were so helpful through the entire process. Our old jalopy wasnt worth repairing and they connected us with a local scrap yard. Being from out of town it was comforting to have someone like Barb and Dave (owners) help with all the details. Barb never once made me feel like I was asking too much of her. This was by far the best customer service I have experienced in a long time.

Lo
Review №63

I would recommend Auto Lab to anyone. They are just good people and their prices are reasonable. I took my car in for brakes because another company told me that I needed brakes. Auto Lab of Fenton sent me home and said that my brakes had 30% usage left. Plus their quote was 25% less than the other auto repair place. They turn repairs around quickly. There is no reason to go anywhere else.

Kl
Review №64

Id give them 0 stars if i could, they charged me $3000 for a used transmission. They had the replace it twice and it still never shifted right, plus my truck sat there for like 2 months the 1st time and 6 weeks the 2nd time befor they ever touched it.

Ma
Review №65

I took my 2015 Jeep Renegade there for an oil change and check engine light upon a recommendation. Barb was very welcoming, professional and updated me quickly on what triggered the engine light. I will be taking my vehicles there in the future for any repairs and will highly recommend them to friends and family.

Ch
Review №66

Had to service my Coolant system. They diagnosed it and got me back on the road again in no time with good heat for that wintery weather. I recommend these guys for quick, courteous, quality work.

Ch
Review №67

I dont know how to put it into words but I wish there were more honest and sincere people like you are. I dont know what else to say but keep up the good work. Thank you

Ma
Review №68

Recently it was so cold out that the outside door latch on my Camary snapped off when I went to open my door (at 5pm). I took it in, Barb and Dave told me not to worry. Left it overnight, and was able to drive away the next day all fixed up. Also, the light bulbs behind my instrument panel had burned out. Dave had one of his guys fix that for me also. I recommend Auto Lab for any problems you may have. Been a customer for over 10 years, never had problem they couldnt fixed. Always a pleasant outcome to any situation.

Je
Review №69

We have been taking our vehicles to Auto-Lab for several years. Barb and Dave are very professional people to deal with. I have had nothing but positive experiences with them and wouldnt take my vehicles to any other place. I highly recommend them.

Su
Review №70

Great service. You can always count on them for honest reliable work.Suzanne

Lo
Review №71

I promise the type of honesty and professionalism you will receive at the shop doesnt even compare to how GREAT you will fill leaving that play.. I will NEVER take my vehicle anywhere else

Jo
Review №72

Great service. Fair price. Honest team. Did a nice job on my car.

jo
Review №73

Love this place. They really do care about you and you car. I am so glad Ive found them. I take all of my cars there and give their name out to everyone I can.

Su
Review №74

Great service and fair prices. Glad I found Auto Lab of Fenton. My new mechanic. I would highly recommend!

Lo
Review №75

Hands Down the best people in this area for cars.... I fill like familyI love Barb, Dave and their crew

ra
Review №76

Such nice people to work with and very efficient!

Ro
Review №77

We always bring our autos here!!! Very trustworthy and a lot of respect!

Ni
Review №78

I have had a very good experience with this place and I havent had any issues with the services they provide. I feel like they try to do what is best for their customers and inform them along the way as service progresses or customer input is needed.

Tr
Review №79

Car had no problem when looked at. Very professional

Mi
Review №80

Just be careful.Tow company recommended them (because they have too - I asked if they recommended elsewhere) so I did because a spark plug blew off. They did call the next day and were polite. They gave me the cost but not total cost. upon pickup they charge for some strange things that Tuffy does not charge for like clean-up or rag fees something weird. I questioned the cost of one coil for $79!! and they stated it is because it is better than Autozone which is about $18-20 bucks. Turns out the part is produced same place as Autozone so that is a huge mark-up (yes I checked).Gave them one more shot waited several minutes for 1 customer to do oil change and some checks. When it was my turn I asked to give me a quote where the person stated it will be 10 minutes and asked for my number. I said the computer is right there cant you just check a price? He eyed some paperwork so I just left and he said have a good day.Recommendation - Tuffy.I was renting a car next door so thought it was a good opportunity to look into having them work on mine. I rather tow it then go back.

Br
Review №81

Dave and Barb are great to work with and always accommodating.

Ka
Review №82

Great service! My car was ready on time and runs great!

Ti
Review №83

Professional and fair .. which is what you want for auto repair.

La
Review №84

We found them on a Saturday morning, had a vehicle with catastrophic failure, they not only immediately took care of our vehicle, but our family as well. Could not have asked for a better experience.

bi
Review №85

Well I bought my dads truck about 3 months ago, had an awful screeching noise but was told he had taken it to this auto lab in Fenton to fix the screeching that turned out to be rear breaks needing to be replaced. He was told the noise couldn’t be fixed but that the rear breaks needed done which they “did” and charged my father. Turns out THEY NEVER EVEN DID THE REAR BREAKS. Took it to rollisons in clio and Man were the rear breaks Toast, first of all not only is this a safety issue of not fixing the rear breaks to begin with but a complete scam saying that they did put all new parts on for rear breaks, charging my dad for something they didn’t even do. Needless to say I am very upset with this situation but my breaks in rear are good now thanks to rollisions and have no noise what so ever . BEWARE

ch
Review №86

Great prices and great service. Friendly people.

Da
Review №87

Great people and quality service

Mi
Review №88

Very friendly great service!

Hu
Review №89

Family posted their positive reviews. thought Id seen evil ripoffs on 20/20... these guys charge and intimidated for unnecessary repairs BUSTED! Research court settlements.

Jo
Review №90

Gave me an outrageous price, tried to sell me unnecessary parts & wouldnt honor their own coupon.

Cu
Review №91

Helpful knowledgeable staff very quick turnaround for fixes

Ta
Review №92

Place is a complete rip-off. Specialties are back brakes & coolant flushes! Not sure how she sleeps at night. Save your $$, go elsewhere !

Do
Review №93

Phenomenal service and EXTREMELY friendly!! I wont go anywhere else!!!

Ev
Review №94

The only place you should take your vehicle. If you want it done right and for the right price!!!!

Tr
Review №95

Dave and Barb are amazing!!

Po
Review №96

I timed when they started and finished my car, it was under 40 minutes but they still charged me the industry standard time of 90 minutes.

Mi
Review №97

Barbara and Dave takes care of their customers

Du
Review №98

The people are very friendly and professional.

Sc
Review №99

Great service, very friendly, very knowledgeable.

Cr
Review №100

Barb and Dave are excellent to with !

Information
100 Comments
4.6 Rating
  • Address:16500 Silver Pkwy, Fenton, MI 48430, United States
  • Site:https://autolabusa.com/locator/Auto-Lab-of-Fenton_LN8.html
  • Phone:+1 810-750-9000
Categories
  • Auto repair shop
  • Auto electrical service
  • Auto radiator repair service
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Diagnostic center
  • Engine rebuilding service
  • Oil change service
  • Wheel alignment service
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–1PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations