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Advance Auto Parts
958 E Swan Creek Rd, Fort Washington, MD 20744, United States
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Advance Auto Parts
Comments
K
Review №1

The last few times Ive been here, the customer support was great. These guys knew their stuff.It seems to have gone down hill. The store hours seem to be a suggestion. Not really friendly anymore.

Da
Review №2

This is absolutely crazy.. I honestly dont understand how Mr Joseph is still employed at advance auto parts, hes not helpful at all an very extremely rude... my experience with him was a nightmare, I never leave comments or complaints, but this guy was so rude Im writing a letter to corporate an demanding action

93
Review №3

Lucky for me the manager Moe was there and I asked to look up by part number, the guy at the register didnt know what fluid film was took me to the paint area and said if its not here we dont have it. Not sure if he is new but he had a hard time looking it up on the computer even after I looked it up on my phone. The manager stepped in looked it up and found 3 in stock on the other side of the store. Thank you Moe for your help.

iA
Review №4

Ive been here many times and theyve always been able to help me make the right decisions when it came down selecting the right parts for my vehicle. I recently bought a new battery & spark plugs for my truck. They had both in stock and I was able to pay with Samsung Pay and received cash back with the online purchase.Special thanks to Moe, Mike, Kelvin and Sharon for always being helpful when I come in.

Ke
Review №5

If you are not sure if you are going to need it dont purchase it. They dont process returns. Not electrical, not on tool nor chemicals. Even if anything hasnt been opened. Go to autozone they have better prices and service.

Te
Review №6

It is a reason why Autozone out prefroms this store, CUSTOMER SERVICE. If I have a receipt or not make a decision so you and I can go about our business. What store did you buy this from is a question of irritation.

lo
Review №7

Poor customer services, and understaff. If he is the manager, “Joseph” is rude and unprofessional. I will never return to this store again. I rather go to the hood

Ad
Review №8

. If you are looking for parts only, No problem. But dont come to this location expecting customer service. The concept of service is foreign to this store. I found Joseph, to be the least concerned with taking care of the customer and more concerned with his own comfort and convenience. I will not visit again.

Ja
Review №9

I went here to pick up a few items to keep from going to Lowes. They had what i needed although a bit pricey and limited selection. For my purposes, it met my expectations since I didnt have much time. The staff were nice and helpful too.

Ha
Review №10

Got most of what I went into location to get.

Ki
Review №11

In & Out. Quick, fast, and courteous.

Jy
Review №12

Went to borrow tools for battery replacement. Multiple items were missing from the tool set. When i inquired if they have replacement equipment they responded in saying unfortunately we can not help you. You are more than welcome to purchase said item. I dont feel as though they went out of their way to ensure that a paying customer was satisfied.

Sh
Review №13

Thank you, Rodney, for meeting me at the door to welcome me. I also appreciate your assistance with finding the right wipers, rotors, and pads. Thanks again for switching out my old blades for the new ones. Wow! Great customer service isnt dead here! Great shopping experience!

An
Review №14

The technician was very helpful and knowledgeable about the car part I was looking for! He even brought my new battery to my car and would have installed it if I hadnt already had a friend helping me. Will definitely return! Military discount offered also!

de
Review №15

Very friendly customer service. Will buy from here again.

Ar
Review №16

Very nice and helpful sales associates. Only thing is sometimes they do not stock everything.. a hit or miss at times. But otherwise pleasant place to be in.

Ki
Review №17

They were very nice and helpful. They didnt have the battery I wanted but of course the more expensive one was available.

de
Review №18

This team is awesome. They do all types of free services. Battery check and installation. Wiper blades and check engine lights. They also recycle oil. This team is so friendly. I recommend them to all my family and friends.

Mi
Review №19

Good service

Ch
Review №20

I was going to buy a battery from advance and was told the battery was $170.00 i,m a tech at a dealer and this was a 2007 chevrolet tahoe i need to let you all know that advance is now higher than the dealer when it come most parts please start checking the dealer for price the battery at the dealer is $104.00 with the same 3 years warranty these company know you not going to check the dealer for price because you think that the dealer in higher yes it was that way at one time but now these company are going high on they parts PLEASE CHECK THE DEALER BE FOR BUYING FROM ADVANCE AUTO PARTS

Be
Review №21

Poor service. Just want to have my car diagnose for check engine light. Not too accommodating and rude.

Jo
Review №22

Excellent service the young guy with the dreads was very helpful and the old guy reminded me of james earl jones.

Ge
Review №23

The absolute best store in the world. Omar and his team go above and beyond with every customer and his knowledge of cars is amazing.

Th
Review №24

Friendly service and advice

Ph
Review №25

Had what I needed. Good service.

no
Review №26

Joe, mo and Shirley excellent staff.

Pa
Review №27

MOES the best he was very informative the best customer service i ever had

Va
Review №28

Will keep this short. Came in here with 9 people in line and the cashier Antonio was the only one doing anything. Lena was just standing there looking at her nails and watching him.

Al
Review №29

Had a bad experience with a Moe Munu General Manager.

Hu
Review №30

Quick stop for auto accessories or parts, no complaints here.

ta
Review №31

Good price abd knowledgeable staff.

Ma
Review №32

Courteous staff and very helpful.

Fo
Review №33

Experience starts here great job!!

Co
Review №34

Great service!

Jo
Review №35

Great organized store with great employees

Os
Review №36

Good service

Ja
Review №37

Good customer service.

Ch
Review №38

Mostly just the basic generics.

Er
Review №39

Gave me great Service

Mc
Review №40

Had a bad experience with a sales clerk name Joseph

Je
Review №41

I got what I needed everything was in stock

C
Review №42

Great service

Mi
Review №43

Useless

Ri
Review №44

Small limited selection

Th
Review №45

Helpful

Li
Review №46

Parts store

ak
Review №47

It does not have bilingual staff and I did not find the selonoid vent that I needed, the one who attended me looked for the part but in the end he could not help me

Information
13 Photos
47 Comments
4 Rating
  • Address:958 E Swan Creek Rd, Fort Washington, MD 20744, United States
  • Site:https://stores.advanceautoparts.com/md/fort-washington/958-e-swan-creek-rd?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 301-292-2342
Categories
  • Auto parts store
Working hours
  • Monday:9AM–7PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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