I deal with these guys on a regular basis and they have never let me down. Im always greeted with a smile and pleasant words. Keep up the good work!!!
I could talk with Branch Rental Manager DJ and he showed hospitality and kindness for whom does not have any idea on attaching car carrier. He was very polite and humble and I believe this branch must have very good quality of service and can trust whatever I would do with them.
Everything went fine but whoever the front desk lady was needs to loose her attitude that’s not a way to talk to customers who are giving you business. Especially if He walked in there being nice. She’s lucky it wasn’t me who walked in there.
Good service and nice folks.Glad guys remember things and get you out fast.
Excellent place to rent trucks people are friendly
LOVE penske.Been using them decades.Theres one thing that continues to get better and thats Penske.
CORPORATE POLICY is to only allow staff in the building. 37 degrees outside and they want your details at the door, including a credit card in which you are not allowed to watch what the staff member does with it... Then youre welcome to stand around, freezing your a** off while they process your transaction. All because of what? Covid 19? Really? What should have been a smooth transaction turned out to be nightmare. Worst part, the pansy that processed the transaction loves this BS. He literally was giddy with power. What a joke, go somewhere else for your truck rental until corporate pulls their head out of their...
When my coworker and I came to the facility early in the AM, we were greeted by a friendly professional gentleman. He was quick, courteous and allowed us to get on the road asap. My only complaint would be that you need to take credit cards over the phone, but overall 5 starts. Thanks guys
Fantastic Customer service!
Lane & Robert were both professional and understanding, they confirmed my concerns then acted instantly to make arrangements for repairs.
Five star customer service everyone here including Tyler have been Phenom with me and my company. These guys are super helpful and understanding of our super complicated schedule. They were able to accommodate us over and again highly recommend using his place
Team penske
These guys are awesome. I was under the gun for a military move and needed to get a truck on short notice. They were able to get me a great 26 truck and car carrier at a reasonable price. They even hooked everything up and pulled it around to make it easier. I recommend these guys.
We were looking for a rental for the weekend. Website stated they were open. I call and the gentleman who answered was rude and dismissive. Says they aren’t open on Saturday because of what’s going on. I can appreciate that, but at least be professional.
Great costumer service.
I’m a huge fan of Penske. I use them at my work all the time. Nonetheless, this dealer was highly efficient and professional. Very impressed!
Customer service is A++ but Equipment and moving supplies are C+I have to call out Travis(?) at the counter for doing a great job helping me out. The first truck I was given was undrivable due to a severe front end shake starting at 40 MPH. I rented the truck to go from GA to NJ (800 miles) so no way I could use it. It was the only one-way truck they had so after I returned it they found another truck at a Home Depot 20 miles away! I was given a discount to cover the taxi ride. Travis didnt let me leave without having a truck. But, this location had almost no moving supplies so they gave me what they could (couple boxes, one roll of bubblewrap and tape) which in the end was just enough for my move.
Great service,first place wasnt open but second place in Garden City made it right, everyone was very helpful
Dropped my truck off for a PM.They estimated they would have it completed around 7pm and they did. Spent a little extra time charging the a/c after the PM. Great job.
Crowded but friendly
I came here to do a PM for the truck. After 4 days I just had to pull the truck out to try to take to another Penske garage. There is just no since of urgency here. Every day that have to wait for them to get to it is a day Im losing money. The way they where talking I would have to wait 7 days. For a PM? Thats just too long.
Nice service but slow and not to schedule
Shop is the only thing open at 7. Sat outside for 25 minutes waiting for the office to open to get my rental. Apparently they open at 9.
Very fast, very efficient
Got me in and out quick and fast.
Very fast and courteous
The service is fast and professional.
Great and fast service
This place is slow if you need fuel or your truck washed. Too many mechanics have a its not my job attitude.
Very professional staff!!
Good service, clean trucks, very accommodating
Customer service is getting better
Great service
They suck!!!
Great service
Friendly and professioal people
Great service