Shout out to Jay for helping me coordinate a fast and effective tire change after discovering I had a slowly leaking tire. I was able to be worked into their schedule and brought in my Subaru early in the morning to have it serviced. I greatly appreciated that Jay was able to replace just one tire instead of trying to sell me 3 more. I’ll be back when the other 3 blow out for sure! Thanks Jay!

My friend, a young lady called me today 9/6/21 afternoon and said she had a flat tire and needs help. I was 10 miles away but went to help her. I asked where she was? She replied Gresham Firestone. I said they must be closed, She said no they are open but wont help me. When I arrived she was right in front of the bay doors that were open. The guy at the front counter just sat and watched as I changed the tire for her. He was doing absolutely nothing. In an industry that prides its self for going above and beyond, this is the worst customer service Ive ever seen.

I have been a customer for two years and the customer service is so bad now.Two things 1st: I needed headlights replaced and they told me they dont service HIDs and I would need to go to the dealership. Well... the bulbs on my car are halogen not HID???Today I go in to get my tires changed and the folks there tell me the tires I bought are the wrong size. The tires I bought are a 215/40/18. I have two year old receipts from this shop showing that tire size installed on my car. The inside door frame drivers side on my car says 215/40/18 tire size.You guys are getting lazy, inept and dont even get me started on your salesmanship here it is atrocious. My time has been wasted twice now within a month and I will not be returning to this location.

Great service if you need tire work done! Typical lobby at the tire atore, bonus points for free wifi while you wait.

Put in order for 2 tires online, in store they tried to change to 4 tires. They charged me for extra tire warranty without asking and I did not want. Overall the install was good

Tires are an expensive and necessary purchase. Big thank you to Jay for always making the process fast and stress free!

Guy jack or whatever his name is, no good. The team is very slow.They over priced me for everything thing. Refered a friend to them who happens to be African American I dont know why! they charged him twice what they charged me for the same issue. We both have the same exact year make and model.Be careful. Watch their prices.

I made an appointment to get my tires changed and when I arrived they told me I was SOL even after I showed them my reservation and appointment reservation.

Went in For A “Flat Tire Repair” first of the staff were not wearing their mask until I walked in they were putting it on then the greeting was not so Nice I felt like not welcomed there. I ask for a flat tire repair they tell me I had to leave my Van with them all day like really for a flat repair, I was on the middle of a job and it is my work van, anyways I was not ok with that since I did need my tools at that time. They need to work on their customer service. I will not be going back or even recommending no one to go there. I ended up going to Small Hispanic owned business and in less than 5 minutes I was in and out. FIRESTONE SUCKS, at least the Gresham one does👎🏼👎🏼👎🏼👎🏼👎🏼

Jack is great over phone and in person not only with myself but other customers while I waited. For me he made it safer for me to drive company van thank you

Awesome folks! Even after all the covid stuff going around they still managed to be super friendly. They even offered to turn cartoons on for my daughter while we waited. I will definitely go back in the future

The manager Jay Schwatz is awesome! He got me and my girls home safe! Helped us more then he could ever know! Thanks a lot!

PLACE IS A JOKE. WENT TO GET A FLAT REPAIR. TOLD ME 3 HOURS WAIT. NOT ONE PERSON WAITING NOT ONE OTHER CAR IN THE PARKING LOT. 3 GUYS. 2 CARS IN THE SHOP. TOLD ME THEY WERE SO BOOKED UP. THE GUY UP FRONT MOVED SLOWER THEN A 7 YEAR ITCH. WENT TO NOLANS POINT S AND WAS IN AND OUT IN 20 MIN.

Absolutely the worst service. I walked in for some new tires and the guy I talked to was very rude and mentioned they close soon (which is understandable) but he wouldnt reference me to any other place and basically just said that I wont find anywhere else. But literally everyone else was open. I went to discount tire and they were so nice and helped me immediately even tho they were only taking appointments!

Yea, do not get new tires here unless you want to keep coming back to keep getting them fixed while being lied to about it. They will make your inner Karen come out.

Had 4 new tires and a alignment done 1.5 hrs very polite and fast

Jay and the crew are great. Its a popular shop, so they are typically fairly busy. Ive been going here for years, and the integrity has been unmatched in my experience. I have even gone in, prepared to spend hundreds of dollars, only to be informed the issue is much less expensive or free. I appreciate the honesty and quality work here.

I go here for anything I need for the last couple years. My experiences have been great. Recently I had my car in for a leak and it turned into some more complications. This couldve been worst but I shared my concerns and they were able to still address my concerns and helped me out!

Tried to get nail in tire fixed on Sat. evening asked if they could stay 30 mins after 6pm but no go. Thanks Rudy, maybe the 3.4 stars should be a clue.

Trash. End of discussion.

Horrible customer service!! It’s very apparent why they have so many one star ratings. I showed up at 8:15 in the morning to have a tire repaired. They wanted me to leave it for the entire day. Then they tell me that’s it’s not repairable because it’s on a lug/tire tread that is touching the sidewall. It’s a mud terrain tire, every single lug touches the sidewall. It was a good 3 inches away from the sidewall. I took it to another tire shop and it was repaired in about a half hour. Don’t waste your time at this store!

Worst tire shop Ive ever been to.... Horrible service, waited twenty minutes at the desk while the service manager was outside on his phone then when they did finally help me he was blatantly disrespectful and rude!

Really disappointing. Ordered a specific set of studded tires and was confirmed they would be in on a specific day. When I came in to have them installed they had ordered some generic all-season tire instead. When questioned they said they couldnt order the tires I had asked for (even though they confirmed they had over the phone) so they just got these primewells instead and were ready to install them. Im sure if I hadnt aggressively verified the details of the purchase they would have slapped those primewells on my truck and sent me on my way. I advise staying well clear of these folks. If you absolutely have to do business with them carefully verify youre actually getting the product youre paying for.

The staff here are always on it. They help and are so informative. I love firestone and always take my car here.

On the Courtesy Check they did, they put down that the windshield was cracked. I dont see any cracks in the windshield. I was told that the reason for the Service Engine Soon light being on was because the Catalytic Converter was bad and needed to be replaced, along with a couple of the Oxygen Sensors. One of the 2 Sensors they quoted me to replace was NOT the right Sensor for my vehicle. I wasnt given a PRICE for the Converter (just a price for the labor--was told they needed to find out the price of the Converter). That was 9 days ago, and still havent received a call from them giving me a price for the Converter(which probably would have been for the WRONG Converter---my vehicle has 3 Converters).

Found out the work they charged me for they didnt do!!!! Will never ever go.back here and will be telling all my friends to stay away from this crooked place. 1k and I had to have everything redone.

Did exactly as I asked. Great prices for what I needed, despite not using their services.

Doug and the other technicians went out of there way to make my experience exceptional. They went to U-Pull to find a hard to come by part, and got me out of my rental car two days early. Excellent customer service! They took good care of me during a stressful time and I WILL be coming back!

Honest place. Could have sold me a battery but instead reccomended a deep charge for $12

Pulled up for an air check this morning and had 2 employees ignore me. 1 walked right past me and wouldn’t even look at me. Terrible customer service

Firestone is always my go-to auto care because they are honest, hard working people that are really dedicated to their job. I highly recommend this place for the care of your car.

The manager at the Gresham branch is great. Made an appointment to take my car in for general maintenance. They were efficient, polite, and did a great job. Will continue to use them for all my vehicals!

Weve taken all of our vehicles here for twenty years now, through a few different managers. Theyve always provided GREAT service, and weve never felt ripped off by any means. Ive stopped by to get advice or a quick tire pressure service, and theyre always ready to help. Its shocking to read bad reviews about them - sometimes service is a bit slow, but they can only work so fast, and try to accommodate emergencies when they can. Timing isnt always totally predictable!

I went to walmart first for full synthetic oil change for 50bucks 3hour wait..no way! Not worth it.On my way home drove by Firestone quick left, park walk in and for just 59.99 better service free coffee and boom done and out in under 30 minutes..Firestone you have a new customer!

Always do a great job getting me in and out with an oil change. Love the scheduled appts!! #tipyourmechanic

A little spendy, but excellent customer service! I have come by with issues in the past and they are always gracious enough to diagnose an issue and allow me to choose to get it fixed there or not. If I have issues following an appointment they are never too busy to follow up on the issue. Great place, would recommend.

Did some research online prior to going in. Firestone themselves stated that they honor all competitor coupons for identical service. I had a competitor coupon for a basic 4 wheel alignment, and when I went in the joker behind the counter named Jack looked at me as if I was crazy for asking and in a disrespectful tone stated that they dont do that. So I went down to Goodyear who didnt hesitate to honor it. Firestone, instead of earning a customer today, you did a great job at ensuring that I will never consider you again. Congrats. To the general public: Shop around. You can get equal service at other reputable shops for less money and who will treat you with more respect.

I had a 10:30am appointment here for a simple brake check and two hours later I am still here waiting for them to piece my car back together. They said in order to check my brakes they would need to remove and replace a couple of small parts. What they didn’t tell me was that they had none on hand. At this time, I am late for work, they still have my car in the air, and they are saying another hour on these parts. They never once mentioned they didn’t have the parts or that their would be such a long wait. They also called me up to discuss recommended services, just front brakes, bearings, and new tires. The quote was well over the quotes I have already been seeking out through other companies. I will not be back here and will recommend against it to anyone who asks.

They took just under three hours to put new tires on my vehicle. At the end told me they cannot balance my wheels because they dont have the correct tool That goes in the middle. 947 dollars in they should have been able to do so. For a place thats been open for a long time you would think theyd have the tools to complete the job but instead I have to go find another tire place to balance my wheels!!

Told me my car required synthetic oil and charged me for that. According to my Honda owners manual I can use standard high grade oil at half the price. Firestone has lost a long time customer. I wont return.

Me and my family have taken our cars here for years. Excellent service and have frequently heard, “no problem here “. Highly trusted and recommended

Great staff, took care of all our needs without pushing things we didnt need.

Very friendly & got it right the 1st time. Prices for work done & new tires was worth it.

Guy was great, got me in on a weekend when his schedule was already full, and stayed late to get me on the road.

These guys are great. Went in for a simple wheel and tire swap and the dealer furnished the wrong wheel. They were disappointed to find this out after all the work was done. They disassembled the wheel and tire, took off the TPMS sensor and put on the spare. [A week later] After finally getting the correct wheel, they put it all together and swapped everything for no charge - even bagged up all the old parts to return to the dealer. Outstanding service!

Jay was amazing! Very helpful, friendly, and informative! I would definitely recommend this location for your vehicle services.

If I could give 0 * I would. I came in to make an appointment to get 4 new tires put on my Ram 2500 they didnt have the tires in store and needed a couple of days to get them. They gave me an appointment for a week later. When I showed up for my appointment I was told that they didnt have my tires no apology they said well call you when we get them in.2 weeks later I was in the neighborhood so I stopped in to check to see if the tires were in yet the idiot behind the counter said yes they have been there for a week. Already frustrated at this point. I made another appointment for the next weekend 8:00 am I showed 15 minutes early. I asked how long would it take to put the tires on I was told about an hour so I decided to wait there. 1.5 hours later I asked how much longer the guy behind the counter went to find out for me when he came back he told me that they just finished with the second tire. I then went outside to get a better look at what was going on the place was not busy by any means [not like Les Schab] there were 5 employees there and only 1 working on my truck . I noticed that the hood was open so I asked them why is the hood up the Manager told me that they always do a courtesy check.I told him that was not acceptable and to get them out of my engine compartment a d get my tires done. Now 2 hours and 55 minutes later they told me that my truck was finished and I could pay and be on my way. Then he tried to add $300.00 to the price. I told him that was not the quote amount, now I had to argue about the amount. I just wanted to get out of there so I agreed to split the difference.Again I was never given an apology for having taken so long. Later a friend of mine pointed out the extreme amount of balancing weights used on one of my wheels [over 20 oz.] My friend said they should have rotated the wheel and tire. Now I have to go back and see what their going to do about this. Im going to find a different store. I will never go back there.

Had a set of new tires installed on my suv. Made an appointment with the store. I was in and out within the time frame quoted. One of the issues was somehow when mounting the tires, they scrapped up the chrome on a couple of the rims. But the major issue is, I received a slight discount but the store would not honor the tire price from Costco to include installation. I was informed since it’s a membership store, they will not honor. I wish it would have indicated that on the web page. At the same time I have learned that there are other brands that do a better job and less expensive.

Ive had great customer service here they seem to know what theyre doing and I will be back

They are rated 2 stars for a reason! Price gouging, bold-faced lying about what part they are replacing to make it seem like only they can do it. Ring up and charge you for something you did not order. Trust me, go to Les Schwab, Or hell, even WalMart...they are rated better. STAY CLEAR OF FIRESTONE

Firestone in Gresham was a very friendly place and the work that they did was a quality job. I would recommend this place for anyone who needs automotive care

They recommended a leak test to determine location of the engine leak(s) so they could repair them. Cost about $50 bucks. Just to pour a chemical in the crankcase which shows up under a blacklight. Drove around for 2k miles and came back as directed. Bottom line they said yes theres leaks in 2 or 3 places but does no good to fix them cause it will just start leaking somewhere else. Ripoff of time and money wasted!!!

I do all my business (tires and engine/diagnostic issues) with this Firestone. I have been a customer at this store for many years. I can only tell you that they wont BS you into something you dont need. They will tell you what they have found to be wrong, and give you the option to fix it that day, come back, and/or they will print off the list so you can price shop or DIY. I have taken advantage of all levels of service and in some cases bought my own air filters, and changed my own license plate lights, or wiper blades. The upside, is in all cases, I am not aware as I am a turn the key and drive owner. I trust these guys with all my vehicles and have priced shopped.....but keep coming back as I dont have the same problems reappear once it is fixed...the right way! You pay for knowledge and experience.....

Outstanding service. On my way back to Hood River I thought now this is what an Audi Q7 should feel/sound like! Flipped out the crappy 2nd set of dealer installed tires for the Destination Le’s and its very much more quiet and sporty handling. Jay and team: very professional and knowledgeable l’ll be returning for Blizzak snow tires in a few months. Thanks Jay! Worth the drive out from downtown or the Gorge for the quick turn-around done right the first time.

Do not go to this place unless you want to get ripped off. I went here because my check engine light was on and there was a loud hum coming from my car. The employee at firestone said I needed $2,000 of work done on my car. At minimum $1,200 to have the problem causing the check engine light fixed. I told them I am literally broke, I just got out of college and still looking for work, and that I am pretty much homeless. The little money I have is all I have to live off of. He told me to use public transportation. It turns out after asking around.... I got the entire problem fixed for $300 at a muffler shop. I have been driving my car for a year now without any problems. The people at Fire Stone are CROOKS, HEARTLESS, THOUGHTLESS, INCOMPETENT, AND HAVE ZERO INTEREST IN COMMUNITY SERVICE.

These guys worked quick and hard to get me back on the road. I am from Central Oregon and limped in and they gave me a deal and worked hard to fix a huge problem. Thanks guys!!

I went in for a simple oil change on my new car that I had just bought. Everything was there before I went in . The oil change was done and they are letting me know what I should take of; which is fine,Then they let me know that my left front wheel-(drivers side that I look at every time I get into my car)is missing the center cap and wheel spacer. I was checking my car out before I went there and it was NOT missing. the guy who took my keys inspected it and didnt make any such note of that before I dropped off my car. Needless to say this is going to cost me more than the oil change! I wont be going back there and I do NOT recommend this place to have any work done on any car!I believe they either broke it or stole it!

Friendly staff, fast service, first time here and Im impressed.

They have taken care of my vehicles for over a decade! Professional employees and great service will keep me coming back!

They once worked on my car said it would be 3 hours and it took all day. Since that totally inconveinced me and put off my out of state move by a day they talked to their district manager who picked up the entire bill which was over $300. That was unexpected and good service for all of the inconveinence they caused me. I now have moved back to Gresham and will use them again in the future.

HORRIBLE SERVICE. They are not honest and just try to squeeze money out of you. Went in to get an alignment and I have the lifetime alignment but they wouldnt even align it because I had play in steering components. This was not true and they gave me a list for $1000 to fix things that were not wrong. Not to mention they took 3 hours to just tell me they couldnt align it. Beware of the rip off and dont fall for it. Taking my business to a different Firestone even if it is a longer drive.

I will continue to be a customer at this Firestone!Great customer service, honest and they do the job right the first time.Thank you for your help.

Tech damaged my vehicle. I took my car in for new tires and an alignment. I was told the alignment couldnt be done because I needed $1,300 in work to replace a control arm with excessive play. Ok, went ahead and did the tires and skipped the alignment for now. The tech made zero effort to clean the snot off the tires and it made a huge mess of the paint. No big deal, par for the course. I went to replace a faulty ABS sensor 3 days after the tires were installed and the lugs maxed out my 1/2 impact. Torque spec on the lugs was 80ft/lbs. I had to break out a 1 impact to get several of the lugs off. Several of the lug bolts were stretched and ruined. I had to chase the threads in the hubs on two of the wheels they were so badly damaged from being run down with the impact. After 4 days almost all of the wheel weights have fallen off because the tech made ZERO effort to prep the surface of the wheel where the weights were stuck on. Now the tires are completely out of balance. And lastly, That $1300 work they claimed the car needed - had the front end inspected, no play anywhere. Front end was completely fine. Either that was a scam or the tech just didnt want to do the work on the alignment. Ill leave that up to your judgement. I wouldnt trust these chuckleheads to even wash one of my cars in the future. Avoid.

Only place open on a Sunday. Told me it would be a few hours and then called me to say they could not fix tire due to lack of tread. 50% still.Want to sell me new tires of course.Please Do not use these folks. Go to Les Schwab insread

Zero stars for this shop . DO NOT GO THERE I REPEPEAT DO NOT GO THERE . they sold me a lifetime alignment then when i went back they said they couldnt align my truck cause it was heavily modified . all i did is put bigger tires on it . i work for a bodyshop with a mechanic to do alighnments . i just sont want to bother my guy cause he so busy. these guys are jokers . easy to take your money but when you go back for service its oh we cant do it . what a joke . please dont waste your time n hard earn money here make them go out of business . they said i couldnt get a refund but they cant do my alighnment . what are they good for . HORRIBLE PLACE .

It was ok got need tires took a couple of hr thats to be expected one lil thing kinda of bother me was spend that kind of cash but left rims dirty hand prints all over them just saying they could have wiped them down omg that place needs new employees that can actually help do as they should as they are AT WORK dont waste time or money

Best service ever !! I grew up in les Schwab country and this is my go to now!! Jay the manager is a great guy and the service is on point!!!

This store has a very large Mexican guy working the counter. He is very lazy and very rude. I walked around for 2 hours with a small child waiting for 2 tires to be installed. I then went to ask them how much longer ? Was told they would not do only 2 tires.i asked why they didnt call me right away knowing I was waiting outside. The very rude guy didnt answer, just put my keys on the counter and continued eating his burrito. Go someplace else, the service at this firestone is horrible.

Was ok because it was the only place open.

Out working for Uber needed tire patch guy didn’t speak good English only place open on Sunday he told me appointment only sounds like he don’t like walk ins we’ll I’ll tell all my customers to go to some we’re else !!5 min repair would of really help me

Dont go to this location! Took my car in over the weekend to get it aligned. They said they couldnt align it completely??? Then didnt put it back together properly and the front axle broke! They also didnt completely reinstall my skid plate! NOT HAPPY!

Drove up from salem because this was the only firestone that fit me in last minute for an alinement. They were promp and had great customer service

This place is by far the worst place ive even been... so first they charged me $100 just to diagnose my truck then they charged me $60 for a pcv valve that only costs $2.00 at autozone and can literary be replaced by simply snaping it in.... charged me $100 for a new fuel filter wich is only $9.00 at autozone and takes a little bit of work to swap out but when your a real person like me who has other big bills to pay its like bending over and getting butt f#$@#$$.. so I take it home and now it leaks unreal amount of radiator fuild and I swear to god nothing leaked untill that day when they tinkered with it now I have a massive puddle of fuild all over my garage floor and they want me to pay extra to figure out whats wrong with that!!! Jay (Manager) if your reading this know Ill be waiting in hell for you.. I would actually move a mountain just to watch you suffer for a spit second I ADVISE ALL TO SAY AWAY FROM THIS PLACE .. way to stick it to the little guy

Really reasonable for a car inspection.

Great service and attention to detail

Called for a quote over the phone. The tech seemed to be in a hurry and was abrasive during the conversation. Spoke over me before I could finish asking my questions. I cut my conversation short to get off the phone. I wont tolerate that type of customer service.

Greet saving and they offer the same warranties as competitors,

These folks could have had a chance to push my bill up by fourfold; instead they got me back on the road at a fair price and warned me about a nail in my tire and directed me to Les Schwab who fixed the tire for free.

Lazy... A rip off... Surprised if they will still be in business in 2 years..

This guys trying to make something that are not worth to do they ripping people off crazy place lost 3 hours with 2 tires which they told me I have replace all 4.

This place has all the time in the world to sell you tires but if you need one fixed they cant manage to make time.I tried twice (nail in tire) drove in they said they didnt have time, so I called in the morning exactly 1 minute after opening time on a sunday. and was once again told they didnt have time to fix a tire that day. They were only open 12hrs that day you would think they could find time to do a tire repair.

Fast and friendly service!

Ask for a price quote and dude has an attitude. Horrible attitude

There hours say open until 6pm yet theyre closed.

Gresham Premier repaired the tire in 1 minute. Firestone service is horrible

Poor customer service 👎

These guy really went above and beyond for me. Went in for an alignment and they actually helped me with a problem that the dealership left undone.

Always great service!

Those guys there are awesome

BEWARE !!! They will try to rip you off !!! $ 900.00 for back brakes on a Mazda 3 what a rip off !!!

Doug is very professional!! And you can tell he cares about his customers.

Sorry - wrong Shop, but I seem unable to delete the review.

Horrible costumer service

They helped in an emergency.

Saved me alotof$

Good place

Good service.

Poor service

Bad warranty