Thankfully, I was able to get my oil change taken care of here. They do have a busy shop and are a bit busy but they are still doing the best they can with the the available bays and a full team of service writers and techs working all day.I appreciate Art for his time and all his efforts to helping me along my travels and keeping my vehicle safe. I would also like to thank Sierra for taking good care of my vehicle and getting it serviced as soon as they could.I look forward to picking up my vehicle soon and Im confident everything will be great. Thanks Heritage !

The Sales staff are helpful but there is minimal communication between the team. I conversed with 4 different people from sales and each time I spoke with a different sales rep I had to start from the very beginning on what I was looking for, despite there being a digital file.Also after having selected the vehicle, signing initial paperwork and putting down a deposit, our sales person and a person from the finance department contacted me via email. It was clear that I was just sent a generic email since neither email contained specific information to myself, other than my first name, the financial agreement or the vehicle selected.Due to my personal experience thus far (I have only dealt with Sales), in order for the company to establish repeat and/or life long customers, customer service skills AFTER the initial interaction is an area opportunity to grow. That way it shows they care more about the customer than the sale. Honestly if I had been able to find the vehicle we wanted at the same price at a different dealership, I probably would have gone with a different dealership.This is just my experience so far. I am sure others can offer a different opinion.

RJ is the most knowledge Car guy I have ever met. Tina Main made the process easy. This dealership is A+. Strongly recommend getting your next car from here. I bought my last two here.

Tony @ Heritage CDJR was the best! Heavy Duty trucks are extremely hard to find right now, but Tony was extremely helpful in tracking down a truck that met my wish list, getting it to Heritage from another dealership, and keeping me updated throughout the process. Many thanks.

Every time I go to this service center there is a problem. This time I went there today for an instant oil change and was told the guy who does it is off all week due to covid. So I wasted a drive there and even asked if they could just schedule me an appt for next week and was told no to come back next week. And what if he wasn’t back next week?! Nothing on their website shows they weren’t doing service for this, this week. Would not recommend to anyone.

Megan and Sidney not only made this process flawless but also very enjoyable! Getting a new car can be scary, but through them I was able to enjoy every minute. I would recommend the staff and Heritage Chrysler Dodge Jeep and Ram to everyone!

I would give 10 stars if I could. We were traveling home cross country when the check engine light came on and the car was sluggish. Was staying the night at a campground and needed a quick repair. These folks got it in diagnosed and repaired within 4 hrs and got me on the road again. I can’t thank then enough for the quick response. They were courteous and helpful, providing a ride to and from the campground. This sort of service is unheard of where I come from!

We had pretty much located the car we wanted the previous month, and we finally found the one to match our expectations here at Heritage, with a fair price to match. The Jeep Compass limited with pearl paint and large display. Sidney was great and demonstrated the cars features to the T. They cleaned and detailed the car for us to take home even though it didnt need it. It was a Saturday, and lots of people buying cars, so we were there a while. The dealership is top notch.

Sidney was so great to work with! He maintained communication via text while I was in the hospital, made sure the vehicle I was looking for was pulled up and ready to test drive as soon as I was able to get there, and the whole process was super smooth. I just cant say enough good things!

We just recently purchased our new Jeep Grand Cherokee L. What can I say, we had a wonderful experience. Our representative was Sidney Ruth, Sidney was extremely patient and very informative during the process. Excellent experience and super happy with our new car!

Apparently we didnt scare him too much on the test drive since he sold us the car. And the coffees okay. Great service! Thanks Anthony!

Bought a used truck. It left us sit before the first tank of fuel was used. They took care of it with no cost to me. And provided a loaner. I love the (new to me) truck and the great price. They stood behind it better than I expected.

Great Dealership, fantastic people. Unbelievably accommodating. Can’t thank Brad and Sidney enough.

Everyone was so helpful, Tony and Sergio were great to deal with, made the buying process painless and quick! Big thank you to all the staff there!

Walked away with a vehicle my wife and I have been wanting for years on Saturday. We were treated very well by Sidney and the entire team at Heritage from start to finish. My wife previously valued cars for a living and can be a notoriously tough sell...but we got a great offer for our trade and the deal on our new 2021 Jeep Wrangler Willy’s edition was too good to pass up. Would highly recommend doing business with Heritage.

Just bought my new car definitely in love with it the people there are very nice very patient and well recommended to anyone who wants to buy a car

I love this dealership, they will figure it out for you. No hard work done i really trust their mechanics &thats big coming from me b/c I think every mechanic is like a dentist you go to get 1 thing fixed &they reveal 11 more issues you must fix/pay for. But when they tell me I believe and trust they will fix it they havent let me down once Ive went for 3 services and purchased car from there🤝

I have been a return customer to here since 2013 and I will not go anywhere else for my auto needs, dependable, great customer service and knowledgeable staff what a great dealership.

They sabotaged my vehicle. They did my oil change and when I had issues with my vehicle I was told that they missed the leak and that it would need to be replaced for 1600. I just gave them 1400 a month prior for repairs. I also paid them fix the lock on my trunk and now it wont unlock. And they also forgot to reset the computer on my oil change so my monitor keep reading that I needed an oil change. They are supposed to have 16 years or more as experienced technicians yet they missed all this? Do not take your vehicle to this place.

Purchased a vehicle here for my son. Great price and services from Brad and the salesManager. Thanks again, Jeff

It was good, did my oil change and tire rotation in a timely manner and saw my inspection had expired and they took care of that too.

Got a good cash offer for my 2010 dodge Challenger

Service after the sale was very disappointing to say the least. I purchased a car there at the end of September 2020 for my daughter who wouldnt be driving the car until February 2021 when she got her license. After putting 2k miles on the car(I purchased it with 67k miles), the transmission warning light came on and I had to take it in for service. This particular vehicle came with a 12k mile warranty. This particular dealer doesnt work on Ford vehicles, so it was sent to a local Ford dealership. The part is back ordered to who knows when as 1600 other people are waiting on the same part. After many calls to the service department about a loaner vehicle I decided to stop in. I offered up 3 different scenarios that could help me with my issue. Can we look in to getting a loaner car? Can I trade the car in? Can I buy another vehicle if you give me a good/fair deal. Here is how it unfolded. The loaner part was blown off as soon as I made the other 2 offers. They offered me 55% of what I paid for the car as a trade in. I picked out 2 other cars that I may be interested in purchasing. The offer they sent back was insulting to say the least. They were going to give me an extra $200-$300 of the new purchase. Both of these vehicles were in the 12k price range. Ive never seen a weaker attempt to keep my business or maintain a customer 1st mentality. I dont blame the salesperson as he was the one who gave me this update this morning. You sacrificed the salesperson instead of having a manager reach out to give me this unwelcome update. Outside of him reaching out to me this morning, I was the one who always reached out to them after multiple promises that someone would reach out to me.

We were dealing with the gentleman name sydney He was really professional I will buy any car from him Or recommend someone

If you like to move the process along quickly and need to communicate accurately and promptly via email, text, etc. this is not the dealership for you. Constant confusion around who you are communicating with and waiting days for replies.

Tina got me in an amazing car. Alan was great and the whole dealership is a great environment especially when buying a car is often a several hour ordeal

I had a great experience working with Kristen Reese yesterday. I needed a new car bad and she was able to work it and have me right where I needed to be. Due to the great customer service Ill be sure to let others know how smooth the process was. Thanks!!! Happy customer love my new car!!!

Absolutely they are one of the best sales team. This is under my husbands name but I bought my car, Im Catherine Carl. I bought a new 2021 Dodge Charger GT the color is Sinamon stick. My sales man was Brad Sumski .... HE was the best. As a matter of fact...everyone there greeted you like you were family. I told Brad what I wanted in a car and he helped me build it. He kept me informed as my car was being built and when it was shipped. The day I picked it up we had thunderstorms when we left to come home, and the wonderful person that he is ..... he called to make sure we got home ok. I have received phones calls from the manager and other staff members to make sure that I was happy with my car and if there is ANYTHING they can do for me ......just call. I absolutely will recommend to anyone looking to buy a car, new or used. Thanks again guys for the awesome treatment it means a lot. Your newest car fan Cathy

Fantastic experienced workers who helped me get the right vehicle. Love my Rav!

The guy who helped me didnt hook me up with anything I could afford but his work ethic with serving customers was excellent. He still keeps contact with me though. Which I appreciate.

A water pump on our Dodge Ram let go just as we arrived late on Thursday evening at a Harrisburg hotel. We called Heritage Dodge the next morning and spoke with Kaitlin. We cant say enough about her efficiency and excellent communication skills in working with us and co-ordinating their service team to get our truck repaired by late afternoon the same day. Kudos to Kaitlin and the service team, as well as the repair work that was done!

What a joke they advertise a price and when they get there they raise it and say your credit is to good and you dont qualify for the rebate. Also made I made an appointment and they were not ready for me at all. Buyers beware!!

First time buying from a dealership . The staff were just amazing friendly and attentive. Alvin Marte, was my sales representative he was phenomenal and, was very patient with me selecting a vehicle. Alan & Megan were also great they did everything they possibly could to help me with a smile on their face. I loved my experience as well as the environment, the energy and staff.

Great dealership. Tina is amazing and helped us get great trade in value on our old vehicle. We left with a new vehicle and could not be happier 😊

Sidney Ruth did a fantastic job. I cannot thank him enough for going the extra mile to get my deal done. Top notch

Called in to ask about this pricing. Spoke with Richard in sales. Tells me these are at there Maryland dealership pricing where they dont have to include things like destination charges and can include every possible rebate blah blah blah. So why is it on your PA website? Extremely shady dealership..they take playing games to a whole new level. Wonder if this is even legal. Very messed up!!!. I would never buy a vehicle from this kind of shady dealer.

Nice amica salespersons u still need to wear ur face mask inside the building

Top notch customer service and sales.

Sidney Ruth could not have been nicer and more helpful! All of the staff were very friendly and accommodating.

Cutto to the service department. Especially to Katelyn and the service foreman. I had an issue and instead of dismissing me, they worked with me to find a solution. Because of their effort when I am going to get a new Jeep, I will go their to purchase it, knowing I will get the exceptional service

Took my car in for one issue under an extended warranty and they found two others plus suggestion on extremely overpriced service. Turned out that they didnt cover the original issue and tried to squeeze an extra 350 out of me for the second claim. Then tried to charge me 60 for a part that I got for 20, and 200 labor to put that part in when it took me less than an hour. Good luck trying to get thru your extended warranty claim for less than an additional arm and leg. An update to this bad experience. I installed new brake pads and rotors last September and was told by Tracy that my rotors were bad, my brake pads were less than 4/32 and it would cost me $467 to replace both. This weekend when I took my wheel off to replace a stud. I found a rotor that had almost no wear and brake pads that measured 3/8. I am lost how this large of discrepancys can be overlooked and be part of SOP of this dealership.

The sales team is fantastic! Very kind, helpful, and informative staff. The vehicle I chose fit everything I was looking for and needed. Very satisfied customer. :)

Great service and variety of choices made to me by Mr. Sydney Ruth. Highly recommend to anyone looking for the right vehicle that will suit you.

This was my wife’s and I’s first vehicle purchase and they were all absolutely amazing and did so much to help us get approved. They were so friendly and Kristin Reese our sales person was absolutely amazing and so kind! Tom Sheleck was an amazing at getting us approved. Thank you and we definitely recommend checking them out!!

My father had an APPOINTMENT on a Saturday afternoon to buy a vehicle. All pricing and vehicle details were decided and finalized prior to the appointment. The vehicle was already picked out prior to the appointment. Paying in CASH, so no financing options were needed. When we arrived for the appointment, we sat down with the salesman and began the process which went fairly well. However, when we were told we had to wait for financing, we waited for two hours. Finally, the payment was exchanged and then we were told to wait for the car from recon to “re-do” the windows. We had already been here 3 hours at this point. So, we weren’t really concerned with waiting for the windows as we figured we could clean them ourselves. So, we walked up to recon and found the vehicle sitting outside with nobody working on it. We got the keys from recon and got in the car to drive down to the sales office, but the car was COMPLETELY OUT OF GAS. Not the best thing for a fuel pump. Beginning to get a little impatient at this point, we found the salesman and informed him of the situation. He searched and searched for a gas can and finally found one but it was empty, so they took it to put gas in it, which took forever. He eventually returned and filled the brand new car from a gas can, but wanted to take the vehicle to fill up with gas. Seems like the decent thing to do. But first, they had to put plates on it. I felt like somebody else could have done that while the salesman went to put gas in the gas can. Finally they took the car and filled it with gas and returned. Part of the problem is their waiting room, well the four chairs in the middle of the sales floor, is not the most comfortable or welcoming place to waste time. When the time came to get on the car and leave, I expressed my disappointment in the amount of time it took to complete the transaction. They didn’t offer anything for the inconvenience. The salesman just acted like it was normal business. All in all, it took 5 hours to pick up and pay for a car that essentially a deal was completed on prior to arriving. Nobody moves with urgency. Lots of staff walking around but it takes this long to finalize a sale?? I personally will never buy a vehicle from Heritage.

Simply the best!

Couldnt be better best toyota dealership in the country

I wanted to wait so I could see if any of the same problems occurred before I left my review.I took my Jeep into the service center for service...there were a few problems, such as the radiator, which they changed out. I got it back a couple of days later, but the problem did not go away. Turns out, the radiator they put in had a defect ( this wasnt there doing ) so they changed it at no cost to me and its been fine since.

Mr. Ruth is very professional, a great person and great salesman. Everyone treated me with kindness.

Not alot of cars. Poor selection and the cars they have, they have no warranty. Only warranty is the manufactured warranty.

Ms. Carley is simply the best. If you need a new/use vehicle. Contact her.

I had an excellent experience dealing with the staff at Heritage especially Alan, Sidney and Chris. I ordered a 2021 Rubicon build and I truly love it. They exceeded my expectations.

Worked the deal with Mike over the internet gave us fair pricing and was excellent to work with! We decided to make the 2.5 hour truck across the state because our local dealers could not touch the price Heritage offered.. When we arrived Eddie greeted us outside and helped us the rest of the way! Everything was rather painless and we pointed out a few blemishes that were taken care of right away. Worked with Ashley in finance and after we told her our budget and needs she went to work and played with the term and rate and got us right where we needed to be with the extra protection we wanted! Overall would highly recommend going here for anyone in the market for a new vehicle!

Got my jeep oil change was looking to trade and after speaking to sales person it was advised to look on the lower price range but never offered me to see any lower price ranging vehicle on the lot felt like there was just no interest in working with me so never went back Besides that theyre not bad at all

I purchased several new vehicles from the former dealership, Freedom Motors, and was very satisfied with all aspects of that dealership, sales and service. Since It became Heritage Motors I have had nothing but bad experiences with this dealership, sales, service and collision. I was looking to buy a new Pacifica from them and have now decided to look elsewhere to purchase a All Wheel Pacifica or possibly another make vehicle now. I own a 2017 Pacifica Limited and like it very much. It was purchased new from Freedom Motors.Richard L. Reed

A great experience! Mike and Geno were so awesome to work with and we are loving the wrangler! Think we may be back for another one 😏

My wife and I went to lease a vehicle at Heritage and were very pleased with the whole process. It was a very busy time of the evening and we were there for 4 hours, but our salesperson Ben was exceptional the whole time. We were not his only customer but he was very attentive to our needs. He wound up there for 2 hours extra until we drove away with our vehicle. Will recommend Heritage to anyone needing a vehicle.

Great staff and customer service!!!

I had a very good experience with the dealership. Sidney Ruth was a professional and caring salesman. There was no pressure to buy and they gave me a good deal on my trade in . I was happy with the experience.

I was interested in buying a new car and being a young girl I was worried about going to a dealership and being taken advantage of due to my lack of knowledge. I had the pleasure of working with Ben and he made my experience super easy and I felt like I got the best deal possible. Thank you to Ben and the management team for making me feel comfortable and helping me get my dream car.

Excellent customer service. Professional and curtieous. All around great service. Highly recommend.

Very good

Great Customer Service.

Great people very knowledgeable safety conscious found the Durango we were looking for all the bells and whistles you could imagine.

Came in looking for a truck, and am now leaving with a truck thanks to Ben and Allen. Really good people that are patient and will take as many questions that you got. Very happy with my experience and definitely will be back. Highly recommend!

Good service, fair deals. An enjoyable car buying experience. They were fair with the trade in & made a reasonable offer.

They were very friendly and nice to work with.I would recommend them to my friends to buy another vehicle there

The sales people value their customers like no other. However when it comes to service, theyre way less than professional and incompetent. Too many chiefs and too little productivity with such a small setup for quality mechanics. Be sure to check out your vehicle and make sure everything is done properly before you leave their location!

Great people at the service department will definitely take my Jeep back there for any required services and inspections

Made an apt for a specific vehicle they confirmed they had it. When i went to the place they said it was at a different lot, made me waste my time to go there instead of where the vehicle is located. They should not be in business and sales manager is a pompus a hole who lacks customer service skills

The gentlemen that helped me were very helpful. Got in and out in no time and they also tried to help me with another question I had. I will return for future service

Bought a new 2019 Ram 2500 on June 11, 2020. Sale went fine. It was after with the tag and title that Heritage totally fell apart. Heritage blamed it all on PennDOT saying it was all due to COVID-19. Found out that was not true at all!!! Heritage did not cut a check to PennDOT until July 29, 2020 (I have a copy of the check), and did not submit any tag and title paperwork to PennDOT until Aug 13, 2020 (I have a copy of the PennDOT paperwork Heritage submitted). So in other words Heritage sat on my paperwork for 62 days!!! PennDOT rules say that tag and title paperwork is to be submitted within 21 days of sale. BTW PennDOT has been open since May 29 from COVID closing. Also eight phone calls to the dealer (plus 3 more from my credit union wanting their title) and not one returned and three visits since July 15, 2020 to find out they were not truthful about what they were doing. Ultimately I had to go to PennDOT and do it myself considering I had 2 days left on my temp 90 day registration. You read that right I had to do THEIR job for them!!! I should get the $349 document processing fee refunded due to this. Consider another dealer to buy from. Once they have your money you can expect nothing in regards to help or them doing their job!!

Go somewhere else! The only positive about this place is the salesman we had, Ben. Great guy, very patient, excellent customer service [with Ben]After finding you the vehicle you want, the entire thing falls apart.We had an appointment to pick up a new vehicle, and sign all papers. An appointment at a specific time. 3 hours later we were still there. The vehicle was there, ready, washed etc. The paperwork was not ready. When it was finally time to sit down to sign all the documents, they didnt even know who our financer was which had been approved days prior [hence the appointment to pick up the vehicle and sign papers]. The papers were printing with the incorrect financer with the incorrect interest rate, monthly payment, etc.After half a day entirely wasted we left with the vehicle. A couple days later they called to let us know that they forgot to have us sign a couple papers. Back in we had to go.A couple days later, they called to let us know that we traded in a leased vehicle and not one we owned out right Duh! Of course we know that we traded a lease in. Anyway, because it was a lease they accidentally gave us a $1600 tax credit that we should not have received. They wanted to know if we would come back in, and start over, finance the vehicle at the correct rate and they would get us back to what our payment was etc by applying other credits. Really? ! When we said no, they asked if maybe we could just write them a check for the amount since they [the dealer] were now out $1600. Again no! DISORGANIZED, HAVE NO IDEA WHAT IS GOING ON.I would never, ever, ever recommend this dealership to anyone. Save yourself the hassle and go elsewhere. Its to bad too, because like I said, the sales guy, Ben, awesome.I wouldnt be surprised if we get our new registration in the mail reflecting the vehicle we traded in. WHAT A JOKE!!!!

Excellent service, very friendly and knowledgeable people, salespeople who want to sell, and after stopping at 4 other dealers it was a relief

Like the selection of cars there. Will buy 5th gen 4runner Limited in the future.

Thank you very much for your help with my purchase it was a very easy process and i truly love my new Jeep!

Excellent service. Friendly, professional. Great experience. This is the third Jeep I’ve bought here and I’ll return again.

Great service and the people were very nice. I will be taking my truck here for all my services.

I had a great experience leasing my JEEP with them. Rafael was awesome and made the process as painless as possible. Charles and Bryan were also great. They left no stone unturned. I would recommend those guys over and over. They were all awesome!

Great place to deal with. Everyone was very friendly. Got the truck we wanted.

I’ve bought a lot of cars over the years, but this has been, hands down, the easiest buying experience I have ever had. Julian made the process as easy as possible. I highly recommend.

Ben Swope is a great sales consultant. Very accommodating and responsive in answering all my requests and questions. Recommend.

Price was given as indicated on the phone. Sales people were quick and nice.

Friendly customer service, reasonable pricing.

Ben Swope helped me find my dream truck. He was a pleasant and personable gentleman. The experience was flawless and quick.

FANTASTIC EXPERIENCE!!! The experience I had here was top notch, we worked with Eddie and he helped me get exactly what I wanted within my budget. Hands down the best customer service and interaction I have ever had with a dealership. I am so happy with my new Jeep! If you need a new car go see Eddie and the guys who work at Heritage Chrysler, Dodge, Jeep they will take care of you!UPDATE: If you need help with protection plans or questions asked go see Ashley in financing she has been great with me after my purchase as well as the guys in detailing who take such great care of me no matter what the issue or how picky I can be. Once again Heritage proves just how great they are every time im there.

Took my Jeep in for some body work. To be honest, it took longer than what I anticipated, however, their work was superior. Second time going there with Jeep needs and I plan on going back for as long as I continue to live in this state.

Tracy was awesome as always

Kim was friendly but never a fan of having to deal with more rush 1 person on a visit..it makes it seem like the managers dont trust their sales ppl.

We enjoy going here. The staff is nice and the service is good. Dont trust and online service system just call to make your arrangements its better for everyone. Prices are reasonable and they can usual make time for you.

Our experience started off good and we thought we were getting a specific vehicle being shipped from another dealership. After waiting almost a week and calling multiple times, we found out that vehicle is no longer available for us. We had to call to get every update and to find out that there was no vehicle to wait for anymore. We continued to be sent to voicemail and was told that certain things were not said, alluding to that we made the situation up. Very disappointed in the sale staffs ability to do their job and find a vehicle when the first one fell through. Will never purchase a vehicle through this specific dealership again. Made car shopping experience stressful.

I would give this dealership zero stars if possible. Very unprofessional staff and untrustworthy to say the least. I would never go back to this dealership. Drove 1.5 hours to meet with Tina and review a Jeep for our daughter. Not only did Tina confirm our appointment the evening before but so did her manager, Andrew. We arrived at 9:30am and first thing we were told is the car just sold. No apology or valid explanation. Total BS, this car did not just sell the first 30 minutes of opening, knowing we were traveling in from out of town. A total waste of of our time. All things work out though, We found the perfect Jeep for her at Blue Knob Auto. Thanks Tina!

No pressure sales, fantastic sales department, great service department.

Never been at a worst dealer.the sales staff really takes advantage of you. Didn t take me long to take my stuff and leave good luck to anyone buying from there

Jon Miller was great! Very knowledgeable and helpful! If you go here ask for him!

This is the place I went to after a horrendous experience at Faulkner Subaru in Mechanicsburg. This place was awesome. It reminded me of an old mom and pop place where the employees enjoyed each other and they all took care of the customer. Cody, our sales rep, was wonderful. I could not recommend a place more. Very enjoyable experience and we left with a new (to us) Jeep Wrangler. Could hook your customers up with some snacks though.

Purchased a 2017 GMC Sierra on 7/16/2020 from Heritage Chrysler Dodge Jeep Ram in Harrisburg. While on a test drive, I noticed that the A/C was not functioning properly. This was after their so called “102 point inspection”. I should have just walked away at that point. I still proceeded and went ahead with the purchase of the truck because they did agree to fix the A/C. After getting the truck home, I noticed a huge dent in the roof, along with multiple other dents in the roof, the left rear tire had a slow leak, the wireless phone charger did not work, driver side heater control knob is very loose, among other miscellaneous other small issues. The 3rd brake light lens was also broken. The vehicle was to come equipped with a rear power sliding back window, which was also replaced with a solid back window. The vehicle was never detailed for delivery (interior or exterior). There was still broken glass under and behind the rear seat. There was also still broken glass under the rear head rests. They did replace the 3rd brake light. I believe they only did that because it would have been an inspection violation since the truck had a new inspection sticker. I’ve made multiple phone calls and have left multiple messages for management to call me back. They have repeatedly “stonewalled” me for the last 3 weeks. I finally got in touch with management today just to find out that unfortunately there is nothing that they can do for me. Their response was “well...you didn’t see it and we didn’t see it, so there is nothing we can do about it”. Unfortunately for me, I will NOT recommend this dealership to anyone. Very poor and unprofessional business practices! It almost reminds me of one of those “Shady” used little car lots that love to take advantage of everyone. I expected much more from this dealer considering their size! I HIGHLY recommend taking your business elsewhere! There are plenty of honest businesses that would be glad to have your business. And please...do not respond to this review by telling me that you are sorry about my experience would like me to call and talk to your manager You have my number...you can call me!

Brought my truck in to get looked at.. didnt have high hopes.. turned out i needed another engine.. wanted to look into a new vehicle.. was told to look on the lot and someone would be with us.. well my wife and i looked up and down the area.. no help was available.. continued to walk to toyota side.. soon as we inquired we had a salesperson.. long story short.. i drove off in a new/used toyota.. what started off as a bad news trip to pick up my vehicle turned out to be a good day after all.

Freedom made our car buying experience one that we will never forget! After a less then stellar experience at a closer dealership to us, we decided to find a different dealer to look at new Jeeps. Freedom was at the top of the list. From the moment my husband and I walked in the door, we felt like we were valued rather then being another number. We experienced an issue with the vehicle we bought (not the fault of Freedom) and every single person at Freedom was willing to do anything they could to help us in our next steps. Our salesman, Sidney, and the rest of the staff were so incredibly patient with us. We couldn’t have asked for better. That is true customer service! Their mission of being a “life improvement business” is taken very seriously and is incredibly impressive. I am in the car business myself, and to get this kind of service is very hard to find. Thank you for the awesome experience!

About 3 yrs back, the wife and I were heading to Buffalo. My Jeep developed a electrical problem and high RPM, etc! We pulled over and located Freedom as the closest dealership. Called them and made the stop in. The lady in service department was really nice to us, and the manager in the shop was super great! Very professional and helpful. They took in for repairs immediately.A dealership back in Maryland said the sensor light was ok for my travel and they would correct it when I returned. Turns out that was the Wrong move! And It cost me $700.00 for repairs since my warranty was up, and was a 4 hour wait. Our 6 Hr drive to Buffalo turned into about a 11 Hr journey. I believe the service department made a note of this to Jeep Corporate office. The folks here were so friendly and kind, my wife sent them a care package. THANKS FREEDOM