Service was fast and complete. The technician explained the results of the inspection completely. Everyone was friendly and helpful.

Mr Elliott was my salesman and he was absolutely excellent Im a disabled vet and he helped me tremendously Connie that does the paperwork was also very helpful and does an excellent job thank you

Kam was very very pleasant to work with.. This is the first tie i have had to purchase a car by myself and Kam definitely made the process very easy for me.

Taylor Kia was the only dealership that had the car I was looking for, over an hour drive from my home. It was nearing closing time but the staff waited for me to arrive. Craig, from sales; was knowledgeable, professional and friendly. Colleen from finance has a lot of experience and was so easy to work with. Highly recommend, it was worth the drive.

Kylin Hart was great to work with .. he was easy going and I felt like I wasnt pressured like most dealerships .. he got me the exact payment I wanted with my dream car . If you’re in the market for a vehicle go ask for Kylin !! Great dealership

The staff in the service department are amazing! They took their time to call and let me know all of my options. Jennifer was very helpful and kind.

I thoroughly enjoyed my experience at Taylor Kia in Hermitage. Craig was the salesman who helped me, he is easy to talk to and made everything simple. My entire time there felt like I was just hanging out with friends; every employee I spoke to was friendly. I was treated fairly and given a great deal on a new Kia Soul. I have no doubts about returning there in the future.

Couldn’t say enough good things about this place! They really treat you like a person unlike a lot of other dealerships. Jesse was incredible and so beyond helpful. He made getting a car so easy and really worked hard to get us what we were looking for.

I was in major need of a vehicle and was having a hard time obtaining one. I called Aaron from Kia Taylor In hermitage and he made it a priority for the next 2 days to find one for me. Even the day after I purchased the vehicle, Aaron texted to make sure the car was a good fit. I was very impressed on the whole sales team at Kia in how professionally they handle and cared for their customer. Thank you so much Aaron, Chris, and Colleen for a tremendous experience. Id recommend Kia Taylor to anyone not just looking for a vehicle but while experiencing the purchase of a vehicle, to be treated with the up most respect by Kia

Jason Fraley made the process very smooth! He was patient for weeks while looking for the perfect car! Highly recommend visiting him for your next purchase!

Ask for Jesse and Monica! Super friendly, helpful and knowledgeable staff all around. They gave me a great trade-in offer and made the deal possible. I would definitely return to buy a vehicle and recommend to everyone.

Jesse was an amazing salesman! He worked hard to get me where i wanted to be and got me in an amazing newer upgraded car, even better than the one i was looking at! If you want 5 star celebrity style service, see Jesse!

Ask for Jesse! I told him what I wanted in within minutes he found the most perfect vehicle for our family! He made the buying process so easy and quick for us- we never even had to step foot in the dealership. Definitely a lifelong customer!

Wonderful experience. Jesse and Mike were able to finalize our purchase quickly. Within hours the paperwork was signed and we were sitting behind the wheel of our new Telluride. We would definitely recommend Taylor Kia.

I was very blessed to have my first car buying experience here! Robert Elliot made sure to be thorough and explain things every step of the way. He was very patient with my indecisiveness! I would 100% recommend him and this dealership. Great experience from beginning to end. I am in love with my Kia Sportage!!

I originally gave a 5 star rating because I always get great service and treated fairly. However, I had to change my rating since I need an oil change and tire rotation this week and when I called a rude woman told me that they couldnt get me in until after Labor Day. Now I have to take my car to another dealer that can get me in this week.

Jesse and the new gal Monica truly took great care of my wife and me. Easy to talk to, good attitudes, not pushy, and good personalities. Positive car buying experience all around. Thank you!

My husband and I bought a Rogue in April. Craig was very professional and helped us choose the perfect vehicle for our family. I highly recommend going to see him for any future vehicle purchases.

Was lucky enough to get help from Robert Elliot while trading in on a new Sportage! He was so helpful showing us our options and getting her a vehicle she really loved. Highly recommend! Ask for Bob!

Quickest, easiest car purchasing experience I’ve ever had. Craig was terrific. He was friendly and professional. Everyone was so personable and helpful at Taylor Kia. Great job.

We messaged Dallas Oliver this morning letting him know we needed a 6 or 7 passenger vehicle. Within minutes let me know he had some lined up and told me to drop by at my convenience. After talking to us and going over our needs he literally showed us the perfect vehicle. It was the first and only we looked at and it was perfect! Low miles and like brand new - Kia Sedona 2018 minivan with all the bells and whistles we needed and nothing more! Worked quick to get me in the price range we needed and boom! We were in and out with our new van! Dallas Oliver of Taylor Chevrolet in Hermitage, thanks again!

Help out in a pinch and got my oil changed ahead of schedule for me! And the price was shocking!!.... Less than I thought for the service provided! Thank you again!

These guys always get us right! Love them!

My first time to Taylor Kia in Hermitage for a warranty issue on my Kia Sorento and I’ll definitely return for any repairs. Great service from these guys. I totally appreciate the fast friendly service. I thank the service department for helping me out. I will be back !

Bob was the bomb! He is super cool and personable and made sure to work with my unique situation and get me an awesome new car that is totally for me. He will get you what you want. Definitely will be back and will refer friends and family to here. Ask for Bob Elliott!

Kam was great salesperson, as was the rest of the staff at Hermitage Kia. I would definitely recommend them to family, friends, anyone who is in need of purchasing a car. It was a great experience. This is the second Forte I purchased from Taylor Kia.

Initially had a solid experience, but when I checked with the sales person that I bought the used car from when the last oil change was due, which is extremely important for keeping the engine healthy, he checked and no one knew and they didn’t bother to do one in their shop. Of course I should have asked initially, but for a local and established business to not know of something vital, or not just doing it to keep things up to a high level of quality is just mind blowing. When I informed them that it was very tacky to not know and not to do one, I was offered a free oil change or a gift card since I had to drive just slightly under 1.5 hours. It’s been weeks since the sales person offered this and nothing has arrived. In addition, I called today and they have to find out if that was even offered, unfortunately my phone died prior to this and my new phone did not keep all of the text correspondence. This is a poor experience that I have to call and check on things.Working on the follow through with making offers should be a priority of an establishment.

Great service, did what they needed to, to get us in our new car! Couldnt have asked for better salesman John aka keppy or better service! Highly recommend

Very happy about my entire buying experience. This is my third Kia from Taylor and every time I was treated professionally. Just purchased my new Sorento from salesman Bob Elliot. He was great to deal with. Very knowledgeable and courteous. Made the buying experience very easy. I highly recommend Taylor Kia and Bob.

I had a great experience. Questions were answered right away. I was given the best guys to do the job. Very rewarding and now I know the right way to buy a car.Remember if you need a car, ask for Bob Elliot, tell him Tammy sent you and get me $100. Special thank you to Don!

Great service. This was the 1st regular maintenance appointment for my new Sportage. Plus state inspection and paint protection. All done in one convenient appointment. In addition they performed a recall repair.

As soon as you walk through their door, you feel very welcomed. I havent had the best luck with cars lately but Jesse McCormick was our sales consultant and he was the absolute BEST!!!!! He makes the whole process comfortable and smooth. We are in live with our car and our whole experience at Taylor Kia of Hermitage. If I could give them more than 5 stars I would. Im telling you, they are the REAL deal.

The Taylor Kia team did not only work hard to help me find my first car, but they were patience with me and were genuinely just kind. Salesman Jesse McCormick was fantastic. He really eased a lot of my nerves about the process and got me into a car I fell in love with immediately. I will highly recommend this branch of KIA to anyone. Thank you team for all of your help!

I had a great experience! The whole process was surprisingly quick and efficient. Ryan Grata was great to work with. I would definitely come back and buy another vehicle with him

I purchased a new Kia Seltos from Bob Elliott. Bob did a great job explaining all the features to me. I was very pleased with his knowledge, expertise, and friendly personality. Thank you so much Bob for a great experience!!!

Nice people, nice owners always have been, local people are the people I would do business with anytime. Thanks be to the Taylor Family.

By far the smoothest process to buying a car. I located the car I wanted to purchase then Jesse texted and emailed me to answer questions I had. We messaged back and forth negotiating the price and financing/payments I was looking for. There was no pressure sales and I felt confident with my purchase.

Hi, I came in and Bob was very helpful, efficient and patient. Colleen the finance manager was awesome. Thank you so much Taylor Kia of Hermitage.

James Franklin was a super professional salesman. He helped me find exactly what I was looking for and for a great price. I highly recommend going to Taylor Kia of Hermitage and seeing James!

Jesse was tremendously helpful and got me into my dream car. Great experience!

Excellent help, great service, awesome inventory! A pleasant and efficient experience!

I am very dissatisfied with the dealership. Purchased a car from this dealership last year and had a great experience. We recently returned to purchase a vehicle for our 16 year old. Called ahead of time twice to look at vehicles and both times didn’t have the car there to look at. No phone call to let us know it wouldn’t be there. We looked at a different car with some flaws that they couldn’t take care of. We ended up going across the street to Scheidmantle and purchased a car today. I feel like if we weren’t looking for a used vehicle we would have been treated very differently.

Very happy with things so far, time will tell.

Bob Elliot and Dallas Oliver, who are sales associates at Taylor Kia Of hermitage are fantastic! I am ever so thankful that I got to have the full awesome car buying experience! They both listened to all my concerns, and Questions. They showed me every option of the car I was interested in and explained the features on each one, and everything. Bob and Dallas are commendable and are hard workers! They went above and beyond to search high and low for the right car for me! Please if you ever choose to get a Kia please stop in and see these two fabulous men and their entire team! Colleen In finance was excellent and very nice. She explained everything in depth and was aware of everything. She knew just what to do, and how to help explain. She is super sweet and easy to talk to, definitely a people person, which makes for a wonderful car shopping experience that you cannot find anywhere else! Go to Taylor Kia! I love my Kia!

We were looking for a new SUV after our car was totaled in an accident. All the reviews had Kia rated as excellent choices for an SUV. I went to Taylor Kia in Hermitage and was greeted by salesman Bob Elliott. He was great !! He was very friendly and personable. We looked at the Telluride and also the Sorento. After my wife drove the Sorento with panoramic sunroof and air conditioned seats she was sold. Thanks to Bob for getting us into the perfect fit !!

Those that work there were genuinely friendly and made my experience pleasant at Kia in Hermitage. I could not have asked for a better car buying experience. Five stars.

The Taylor Kia of hermitage is excellent ! They were super fast on my routine maintenance and are always incredibly pleasant! I highly recommend their services !

I’m always treated great whenever I’m in for service. They get me right in and out. The waiting area and the shop are always neat and clean. They take good care of me and my wife there.

Love my new kia forte! Bob was extremely helpful and patient with me. Would definitely recommend!

My daughter and I purchased a new vehicle from Taylor Kia of Hermitage. 2 weeks later, I received a message from the bank about a late payment, on our trade in vehicle. I called the salesman to ask about it. He tells me the payoff was sent a couple of days after the sale. Another week and a half go by, and I get another letter about the missing/late payment. The dealership was real quick to tack on the remaining balance of my trade to my new loan. Which is through the same bank. I call the bank this time. Im informed they dealership JUST sent correspondence to request the pay off. How did they know how much to tack onto my new loan, if they didnt already have that figure? I have already made a payment on the new vehicle by this time. I left a message for the office manager and she hasnt bothered to return my call. This was my third Kia purchase. First one at the Hermitage location. This will be my last Kia purchase.

Great experience buying from Dallas Oliver at Taylor Kia. Manager Donnie was very helpful and Colleen in finance makes it so easy and transparent. First Kia and looking forward to the best warranty and the #1 SUV, the Telluride. Taylor’s are doing it right !!

Taylor Kia of HermitageIs the best..Bob Elliott is Awesome,, very professional this is my 4th car and will continue my business there and definitely with Bob Elliott!! Keep up the good Job..

It was the best dealership experience we have ever had! KAM was so helpful and answered every question we had about our vehicle. We love our 2021 Telluride and if you want the best deal possible go to Taylor Kia. We drove all the way to PA just to go to this dealership.

Taylor Kia of Hermitage staff were all friendly and helpful. Specifically, our salesman (Dallas) was a class act, straightforward and was great to work with. I would recommend Taylor Kia and Dallas Oliver. Went to buy a Nissan next door, stopped at Kia, talked to Dallas and he made it happen. Thanks for the help and a fair deal on our new Kia.

Always cool here. Take good care of the vehicle

Such a great dealership to work with, they made everything easy and let me explore my options. There was no pressuring me to get something specific which made the experience awesome! Big thanks to Bob Elliott for dealing with me and my bank to make sure I got the car I wanted! Highly suggest going there and I’ll be back the next time I need a car!

Great fast service. The most friendly service Department I have ever dealt with!

Great service and appreciate the complimentary maintenance.

Awesome experience as always.

Took my car in today and the guy that took care of me was so friendly I love it! Im so glad this is where I have to take it to when something needs done!

Dallas was a wonderful salesman. He was straight to the point and very honest with me about any question I had to ask. Highly recommend him if you’re going to buy a new vehicle!

Recently moved to Pennsylvania bought my kia sportage right before the move. I love my car and went with kia because of the warranty. I had a major issue when my check engine came on and was blinking. I did not know the area so read reviews and went with Taylor Kia, and so so glad that I did. Jerry in the service department is amazing, he is polite and helpful and friendly. I had to get the engine replaced and it only took 6 days. Car runs amazing and I will continue to do my car business through them. Recommend 100%Thank you guys.

I’m so glad we have this Kia dealership in town. As a Kia owner it’s nice to have a dealership in my area. The service department is very friendly, fast and efficient. I took my vehicle in for an oil change and they washed my car up for free, making it look great. Also, the oil change was the most reasonable price I have paid. I will definitely be going here for the rest of my future needs.

Our salesman Mick worked with us along with everyone else. From the payment we wanted, the color we were looking for and the mileage. I couldnt have asked for a better salesman and a great place to buy a car. Thank you Mick and everyone else who helped. I will recommend Taylor Kia Hermitage and our salesman Mick to any of our family and friends who are looking to buy a new car. Once again a big Thank You to Mick.

We were made to feel very much at-home. This is our second Kia and the the I love the most is that youve always stood by your product.

Have a very good experience with the dealership would recommend to everyone.

Great service and sales staff

Great experience at Taylor Kia with Dallas Oliver! Got my very 1st car! Thank you Dallas for all your hard work and dedication!!

Friendly & fast service - also patient with all my questions!

I had an amazing experience buying my first car. They took care of me and all my concerns. I had a minor concern after I drove my car off the lot and they were so kind and understanding. They fixed my concern as soon as possible. I would recommend this place.

I really was hoping i would come out of this experience having received a 5 star treatment i could be proud to write about. So far, this is not the case. To start, we did show up towards the end of day when we were car shopping. We were there to see the new Seltos. Jessie, our salesman led us over to the used car section to compare what $30,000 could buy. We landed on a 2017 Land Rover Discovery. The price was fair so we decided to buy it. Jessie said they will detail it and fill up the tank while we were waiting to do the paperwork. We were rushed through the signing process because the business manager wanted to go home, and the car never moved from the spot it was in. Not cleaned, almost empty gas tank. Jessie said he would call me tomorrow to get everything taken care of (including the roof trim that was hanging off). After two weeks of waiting for tomorrow to come, i started calling them. Finally got an appointment to come in and have it inspected, detailed and repaired after 3 weeks. Arranged a ride for the car to be dropped off and picked up. After the call came in that it was done, we picked it up. Inspection was done. Detail, not so much. Still had remnants of the spilled dried coffee in the console, smudges and dirt all over the backs of the seats, sticky streaks running down stuff.... worst detail ever. Oh and now they have to order the clips to hold the trim down. ??? Maybe that could of been done 3 weeks ago? So pretty much a complete waste of 2 trips, 45 minutes each way. Almost afraid to let them fix anything. Hopefully they step up their game and make this right so i can update this review with a happy ending.

Took my Kia into the shop the staff was very nice and knowledgeable about what was going on with my car!!! Highly recommended for auto service

Attendants were very friendly .Overall the shop and waiting area were very clean. My oil change fluid refill, tire check and all over inspection of the car were done in a timely manor . I was very happy and will keep coming back for all my Kia needs. Thank you

Taylor Kia helped me get into my 2021 Seltos. Mgmt and the sales team worked with me to make the sale perfect! I would highly recommend this dealership

Great Experience and even more importantly Great purchase for our growing family! My husband and I worked with Bob and the manager that was very helpful and respectful! We walked into Taylor Kia of Hermitage interested in the Sorento and walked out with a brand new Sorento for a great price! On top of that a separate salesman gave us bottled water.

I was able to get an appointment quickly. I was advised my appointment would take about 40 minutes and they were right on time. They gave me a quick run down of what they did and results of the maintenance checks. It was a great experience! Hopefully, next time the sun will be shining and I can take advantage of the car wash too!

Clean facility and pleasant employees in the service area.

Just got this car from them, its a 2016 Toyota Corolla, traded my 02 Chrysler Sebring in for that car! Its going to be a little more then what I wanted to shell out but in the long run itll be worth it. End of the day Id say if yall are looking for a new car, Taylor Kia, whether Hermitage, where I got mine, or Boardman, you cant go wrong with them, super cool people

Came in for an oil change. Appt at 9. I was driving away at 9:30. Couldn’t be happier with their service writers. Polite, efficient and fast. They included my brake pad depth. Thank you, Kia of Hermitage!!

They were great trying to sell the car, but after that they really ruined our experience. Both my wife and myself purchased vehicles. Both were advertised with two keys and mine with automatic start. We were both only given one key and mine was only a basic key so I can not even use the automatic start. I’ve been asking for someone to get us our keys for 6 months and no one has stepped up. If you come here, you are on your own as soon as you buy the car.

In and out faster than you can say Oil Change and State Inspection. Coffee and clean restrooms.

Absolutely fantastic! The process was very quick and smooth. Dallas is an amazing salesman! He got us into a vehicle that comfortably fits our large family with low payments!

Taylor KIA of Hermitage did a great job with the service on by KIA Stinger today, July 16, 2020. They were courteous efficent, and the work was done in a timely manner and at a fair price. - Jim Haas

I would give a negative star if I could. Im not going into the details because it will take too long to type. Bottom line, if your car has no problems, who knows, you may be one of these 5 star reviews. However; if your car has a problem that Taylor is all or even partly responsible for, do not expect them to do the right thing as I found out. Before they had the sale they treated me as royalty. Sadly, I found out the hard way that once they have your money, thats where the customer service ends. Are there any reputable businesses left?

Oil change was fast and the complimentary car wash was awesome too. Thanks again Taylor.

They tried charging me $18.99 for an air filter that didnt even need changed. Im glad Im a woman that knows when car places are trying to rob me.

Bought 2 brand new cars from these guys within 1 week of each other. They provided the best service I’ve ever gotten from a dealership bar none. Kia as a brand has really picked up its game. I test drove several Toyota’s and Honda’s but the Kia vehicles drove so smooth compared to the other brands and with Kias super long 10 yr warranty, the decision was very easy. I will only buy my vehicles from Taylor Kia of Hermitage from now on.

Terrible I recommend avoiding this place. They had a certain car I wanted to see which was selling as soon as I got there but had a few others I liked and was interested and willing to explore options. So they wanted to work it backward and run my credit first which was fine stated they will only run it 5-6 places see what they come up with. So then they came back from their office and say we couldnt of got u financed on the car you really wanted that just sold anyways but we have one car on the lot we can finance you for nothing else only this car. Insisted I drove it before talking anything drove it came back thought it was possible went to talk numbers and came back and the car was more then my price not what i wanted 2 strikes but they kept trying to talk me into it. Then i asked for true numbers interest and all. Car was almost double the asking price and i said no way. Went to leave then they said no no no lets see what else we can get u now they have another car after they made it out like that was the only option I had finance wise then they pulled another car insisted I drove it and I made them tell me the price first they wanted even more for that car. So I left went next door to montrose gm and found a car i wanted and got approved on that car and ending up buying. Went home and check my credit runs. They ran my credit over 15 places after they stated they would only run it 5-6 places. I wont ever go back there!!

I had a very good experience with the purchase of my new Telluride. My salesman, John was awesome! I had to take away one star though as my car was never sent to service. I got home (about an hour away) to realize that there was no inspection sticker. I now have to make a special trip all the way back again to get this resolved which is going to be a huge inconvenience. Overall I was very pleased with everything. John was able to get me exactly what I wanted at the price I wanted

Got what we wanted as asked for, and with all the courtesy and prompt attention you would expect. Good job!

Never have I been more impressed with the staff and quality of service that I received at Taylor Kia of Hermitage. Finally found a dealership where they actually take the time to listen to what I was looking for. Whether your looking to buy or lease your next car or SUV, I Highly recommend going there. You will not be disappointed!! Thank you Mick and the entire Taylor Kia staff!!

Everyone we came in contact with at the dealership was very helpful and knowledgeable. Dallas answered all of our questions and concerns to our satisfaction and was very helpful and accommodating throughout the purchasing process - Walter Lucas

John and the entire staff went out of their way to make us happy and get us the car we wanted at a price we could handle!!! We had an amazing experience! I would recommend them to everyone!

This place is GREAT!! After quite a few bad experiences at other dealerships, we werent prepared for the kindness and professionalism we got here. Mick is a great personable salesman and we even met the sales manager which almost never happens. Would definitely recommend Kia of Hermitage to everyone willing to listen!

Best car shopping experience of my life. Bob was our salesman, and he made it very fun and easy. He was very charming, funny, and easy to work with. His boss really hit the jackpot with him!

Fast, friendly service

Mark in service was excellent. Very professional and courteous. Got me in right at my appointment time and maintenance done in a timely manner. Even opened the service door for me as I was pulling into the dealership!! Highly recommend Taylor KIA of Hermitage service department.

Great people to deal with. Quality service at very quick time.

All good. Mark was very polite and helpful. Car was finished in a reasonable amount of time. My only suggestion would be to remind people for the next six months or so that you have moved. I did not know that and took my car to the lot on State Street.

Purchased a Kia telluride. Process from start to finish took less than 2 hours. The entire staff was very helpful. My sales associate Bob Elliott was amazing and went above and beyond to make the experience easy. He was good about communicating my wants and needs to finance and making sure I was satisfied with all parts of the deal. He was very friendly and welcoming as was the entire staff. Will definitely return!