October 10th my husband had covid test scheduled and the lady in drive through was very rude. When he said he didn’t understand what to do she closed her face saying something like oh my gosh. Should be more patient and polite

This has got to be the slowest service at any place Ive ever been to. Super unorganized not only at the front but at the pharmacy as well. Theres hasnt been a single time that Ive been here where it was remotely quick. 1 person working the front and pharmacy pretty much ALWAYS...go in to get one thing and you waste 30min of your life in line. If you have an appointment set up for a vaccine, be prepared to wait 20min in last past your appointment time AND sit waiting for at least another 10-15. Apparently having an appointment doesnt help save any time.

I have been using this Walgreens store for decades. It is convenient to my home. However, in recent years the pharmacy service has been poor. They are badly understaffed. Wait times are very long in the store and at the drive in window. Trying to reach them by phone is almost impossible, very frustrating.

Weve been using this Walgreens for almost 3 years. I dont know how busy this Walgreens is, but the service there can be frustrating when going through the drive through. Half the time Im there to pick up a prescription, a 3 car-line can take 15 minutes or more. I was there 09 21 to pick up a prescription that was ready for me. It took 8 minutes for the clerk to find my prescription in the refrigerator. Usually it takes a minute or so. Im not sure why, but if she was called to help someone else, a simple explanation would have made sense and be less frustrating.

Went for my son’s flu shot and we had the worst experience. The clerk was unbelievably rude to the long line of people waiting ( all with appointments) and yelling at everyone. The pharmacist was not much better and didn’t even acknowledge my son before giving him the shot. I will go to a CVS next time.

Extremely slow in pharmacy even with appt for vaccine. Rude staff. I understand they are likely short staffed but yelling at a lady are you deaf?? Not good

Terrible. They don’t pick up, been rude. I will be sending my prescriptions somewhere else

It’s Walgreens. Pretty consistent. Been to one in the city? This is great in comparison.

Our family has been having the hardest time with this pharmacy for sometime now. I, like many other highland parkers, was fed up. Weve switched to an independent pharmacy in Deerfield that does free delivery and has been a pleasure to work with. Heck, weve even saved a bunch of money since switching. For those having just as hard of a time with walgreens as we have, then you wont be disappointed with telescript pharmacy.

Walgreens at this location is no longer functioning the way they used to. After five hours waiting for important medication and unable to get thru to them via phone (message was always one person ahead of you) I drove there. They told me they don’t answer phones because only two people are there. My medicine had been filled but as the pharmacist didn’t check it yet that is why it was not released for pickup. And the pharmacy was empty during that time. Incompetent is their new motto.

I dont know what happened to this Walgreens but the pharmacy has become so slow, its worse than going to the DMV in Deerfield. I wish this was an isolated incident but 4 times in the last month we have sat in the drive thru line for almost an hour for a drive thru that only holds 5 cars. Whats worse is if you get in line you have no way to get out because of their parking lot so you are stuck waiting once you get in line. Highly recommend parking and walking in but I cant say inside is any faster but at least youre not trapped.

Tried to call - on hold for more than 20 minutes . just gave up

I was on hold for over an hour no one picked up this Walgreens makes you wanna go to CVS

You will sit on hold for 10 minutes each and every time you call. Once the 10 minute hold time comes before anyone decides to pick up the call they will automatically drop call and youll need to call back to repeat the process several times until someone decides to answer the phone (so far today this happened SIX times in a row, only Walgreens please hold. yep thats one hour on hold in total). They might be very nice people, but this is absolutely ridiculous that you cant get through to anyone at the pharmacy.

I am visiting from Colorado and with my mom, stopped by Walgreeens. Picked up beer and was declined sale by manager Cristal due to my mom who is 72 years old didnt have an Id on her at that moment. I had Id, and despite this they decline sale and told me to come back tomorrow by my self. I am far from being 21 my self. Never saw service like this. I asked manager Kristal, who declined sale, permission to take her picture, unfortunately she refused. I am not sure how to understand that situation. However in Colorado Walgreen employees have coming since.

Horrible service. Should be zero stars.

Incredibly rude staff.

So I had just finished a landscaping job nearby and was paid in cash, so I decided to head over to Walgreens to load it to my card; it was a small amount but I hate carrying cash, especially single bills. Im not sure if it was how I look but the cashier seemed a bit skeptical (thats fine). She then proceeds to yell out, oh its counterfeit, then when she realizes it wasnt, she didnt give an apology or even acknowledge her mistake. Then as I was leaving out the store, she says to a cashier; with suspicion, wonder why he needed to load that on a card, im paraphrasing but neither the less, it isnt her concern nor is it professional. I live in the area so I will shop there again but behavior like that shouldnt be tolerated.

Pharmacy really is terrible. The one by ravina is wayyyy better staff

Beware of the dangerous and ignorant Pharmacist at this location!!!I finally weaned off of the dangerous benzodiazapine, Klonopin with my physicians help after being addicted to it for over a year.It is troubling that the Pharmacist at this location told me that when you are on Klonopin it is for the rest of your life usually. She should know Klonopin was NOT designed for long term use. This dangerous drug was the very cause of the akithesia, anxiety and insomnia I suffered, especially as I tried to come off of it. Lisa Ling on CNN did a Special Report on Benzos as the next big crisis after opioids.Just like the opioid crisis, psychotropic drugs are also misleading and dangerous as are the professionals who give them out without warning you of the high risks involved and strong probabilities of poor outcomes, including insomnia, akithesia, homicidal/suicidal thoughts and actions, etc,They are also linked to the mass gun incidents across our country. These poisons disrupt your neurons and poison your mind and body. I will Keep sharing my experience to warn others and continue to sue the reckless doctors and pharmaceutical companies who harm the public. Shame on Walgreen Pharmacist(s) who fail to warn patients and push their drug agenda.

Never setting foot in this location again. They have “lost” special order pharmacy items (such as my cat’s insulin syringes) begins the counter, never calling to say the order came in, and not knowing anything when I called, pleading ignorance when I came in person - until one girl pulled a bag out and said it had been there over a week and she wondered why I’d not yet picked it up. (Maybe I need my psychic abilities tuned up?) The systems just to manage the pharmacy are almost non-existent but the pharmacy manager denied that the poor communication etc. was his fault.Tonight I went to drop scripts and fill them before close. There was a sign in the drop off/consultation window directing customers to the pick up counter instead, so I queued up and waited patiently. My turn came just as a man walked to the consultation window (ignoring the sign). The pharmacist did not ask if I would wait. Instead she told me to wait and turned to hold a lengthy discussion about flu vaccine with the newcomer.NotSettingFootInThereEVERAgain

Very unprofessional, the dr send the prescription to the pharmacy i was in line for 40 minutes and when it finally was my turn they told me it was out of stock. I would appreciate if you wouldve called me to let me know as soon as you tried to fill it.Not only that, they said they will order for the next day i could pick up by 2pm. At 3:22 pm i called to confirm that it was ready, the guy who answer was very rude! He had his attitude and told me it was out of stock, i explained to him that someone called me yesterday saying they will have it instock today and he wouldnt let me talk he kept talking over me! I will definately change pharmacy!

Absolutely horrible service at this location. As someone calling from a doctor’s office trying to fix a prescription for one of our patients, I was left on hold for 15+ minutes and hung up on three separate times, including once by the manager...! Completely unacceptable. Worst customer service of ANY of the local Walgreeens. I feel bad for their customers.

They need to get a faster staff. but over all ok store

Absolutly terrible place. Lady manager has the worst attitude to help, definitely never coming back.

Convenient to downtown Highland Park. Some good prices in Sunday circulars.

Really? $4.99 hand sanitizer 8oz?

Pharmacist ripped my head off before I could even finish saying my last name.. stressed out since she was working alone and Deerfield couldnt fill scripts. Worst customer service. Period. Ive never been treated so poorly in my life.

Just like any other Walgreens I’ve ever been to. They stay stocked on majority of items and staff ignores you for the most part.

Great looking Walgreen, its a shame that the employees arent the most helpful

Rude employees... my daughter is white and was treated very poorly by staff... they seem to be bitter and judgmental

I was given the wrong prescription and pharmacist didn’t apologize.

Google map has Walgreens at the wrong location. Northshore School District 112 is at the location where Google has Walgreens listed. Walgreens is actually on the east side of Green Bay Road...NOT west!!!

Horrible problems with pharmacy not getting messages from doctors. Finally changing pharmacy

My experience with Walgreens is good

The walls arent green, so i cri.

Open 24/7, 365 days a year.

The walls were not green.

Nice workers

Walgreens service sucks i shop cvs