Got my brake pads and rotors changed today.Pros - Fast service, good communication, didn’t have to wait long for my apt.Cons - more expensive than other places.

I took my wife’s Nissan in for a repair I couldn’t figure out, and couldn’t be happier with my experience. Professional and friendly staff, amazing communication, and quality work. Kalani diagnosed the problem, called and gave me a fair and upfront quote, was honest about probable delays on parts, and made sure we knew what was happening every step of the way. I can’t remember a better auto repair experience in my life. Big Mahalo’s to the crew at East Hawaii Auto! We sincerely appreciate you guys!

East Hawaii Auto has some of the best mechanics around. They are extremely knowledgeable and versed in their craft and work on all types of vehicles from minor issues to major problems. They are reliable, honest, and have absolutely stellar customer service. I have never had a bad experience when taking my vehicle there. I highly recommend this auto shop for all of your automotive needs.

Best place to have your car worked on. Fair prices, outstanding and honest service. I only take my cars here. Locally owned business. From big jobs to small, do yourself a favor and get your car serviced here.

Mr Kalani is honest, fair and kind. Great mechanics, including a Ford trained specialist. Two great experiences at this shop.

Great service. Went the extra mile for us.Honest. Dependable.

Went in for a wheel alignment after putting on Icon UCA on my tacoma. Icon recommends putting the caster setting to max. Choke guys on many tacoma forums can get at least 4 degree of caster from these Icon UCA but for some reason this shop said no can and gave me the run around and also damaged my dust caps that cover the ball joints... Very untrustworthy and very shady these guys. DO NOT take your truck or car here these guys no care. I hope this post saves someone from taking their car here.

Quality work man ship. My mechanic knew what to do. He knew how to fix my Accord AC and Engine light.. AC is blowing cold now. Fair price. Customer waiting area is so-so. But workers are good.

Im sad to rewrite this post.Replacing my bolts on my manifold with one that was not original, caused so much damage to my engine.The alignment was incorrect and my brand new back tires wore down to baldness on one side in less than a year.I am discouraged over the lack of truthfulness at best. And yet to date, Im still struggling to figure out exactly what else it is that you never told me .This is for future clients, ask for the old parts . And mark them to know if the works has been done.

Wonderful experience overall. We were recommended to EHAC by two relatives and after an unexpected car stall, we had our vehicle towed to Kemo. The tow truck driver confirmed the place is top-notch and that his car buddies get their work done there, too. Keno assured us the car would be fixed right away despite the shop being quite busy. I was hesitant about repair needs and price, knowing little about cars, so they took the time to describe the needed work and how to prepare for future care. It was very appreciated and sealed the deal of EHAC being our go-to place. Very trustworthy, professional maintenance along with a guarantee for future work. Well be back! Thanks much.

1/3/2019 SERVICE (5 stars): Brought my car in for routine oil change and tire rotation. Garrett was very thorough. He even caught that one of my tires was mounted incorrectly. Shawna in the office was professional and courteous.6/18/19 SERVICE (2 stars): Checked the lug nuts on the day after a tire rotation, and the majority of them were very loose (two of them were so loose, they were sticking out and would have come off with a few turns to loosen with my hand). Not sure who worked on my car this time. I took away a few stars because of this safety issue. Its a good thing I checked them before driving across the island for the weekend. Kemo was at the reception desk. He was professional and up-front.

Very honest and great customer service... Im very skeptical when it comes to mechanics I dont know, but they were straight forward with the diagnostic on my truck... Mahalo East Hawaii Auto Center

These guys are the best around. I don’t take my vehicles anywhere else! Their work has been on point every time and unlike a few other places I went to before I found them, I feel I’m being treated fairly and with patience and that goes a long way with me! You guys are ze best 😁 Mahalo

I’ve had general oil changes & safety checks before. Our AC in our car broke. I thought it would take a few days but it was done & repaired the next day!Very friendly place & they do an excellent job!Thank you! I can breathe again!

East Hawaii Auto got me right in the same day that I called them. Super nice and extremely helpful. Got me squared away within the day and back on the road. Dont believe the BS reviews here, these guys are on the level. Thanks again!

Good reliable car service, Everytime!

Fast took care of my ac found another problem they didnt heritage to ask if I would like that fixed as well took bout 24 mins very fast friendly n funny

Ive read some of the reviews on this place....UNBELIEVABLE....especially if youve never been to the shop!!I needed to have my fuel pump replaced and a couple more things...could have gone anywhere else....It sounds soooo cliche when I say I was referred by a friend of a friend. Kemo was FRIENDLY AND EASY GOING!! So was his receptionist Shawna (hope spelling is correct)!! They understood that my Explorer was my baby.. and they took EXCELLENT care of my vehicle! Shawna provided great customer service---keeping me updated on everything. Sure.... everyone wants a good deal... but Id rather pay for a job well done AND excellent customer service!!Thanks East Hawaii Auto!!

Straight forward awnsers and very honest.Never hesitated to show up after my 1st initial visit. These guys are solid.

Very shady shop. Rude lady at the front desk and a mechanic that seemed more interested with how much he could get away with telling me I needed to repair rather than diagnosing my car. Went in to get my trans serviced and apparently I needed thousands of $$$ worth of repairs. Went to transmission technology (great shop, very upfront and honest) and got it diognosed/serviced for just under $400.Stay far away from these filthy crooks!!

These guys know there stuff. Very professional, great communication, efficient and great service. Top level mechanics. Would definitely recommend and will return.

Went to this place for a simple alignment, they tried to tell me my front end was in need of all kinds of repairs that would cost me over 850.00 before they can re align the front end . Took my car to another place and they told me nothing was wrong and did my alignment for 89.00 . This place is very SHADY . Go elsewhere if you need any kind of repairs done or these guys will try to take you to the cleaners .

Ive been going to east side auto for almost 4 years now, and they have always taken the best care of my vehicles. Ive been to three other mechanics and these guys are by far my go to for any problems with my cars. They have seen my Honda civic, Toyota tundra and Nissan Exterra, and have always given me a fair price with excellent service.I recently looked on google to see how early east auto is open to get my vehicle and was disturbed by the guy below who obviously had it out for them; so bad even that they wrote three reviews under different accounts, you can tell by the writing style. Others and myself look at reviews to get an insight of a business. Its very sad to see someone leave false reviews. As a business owner of a spa here in town, it can be frustrating to be trolled by those who hide behind a computer. I choose to write this review in order to have others see the truth, that East side auto is a great and honest place to take your car. Go and meet them yourself and youll see what I mean.

My experiences have been always positive and successful.The staff and owner are always pleasant and thorough.I highly recommend them to everyone.

Kemp has done a fine job working on all my autos, including my 1938 GMC pickup truck. I highly recommend east hawaii auto center.

Great place that I call my mechanic who I trust and is fair.

Besr machanic ever! Honest and always a good job done. I wouldnt go anywhere else.

Dont bother paying attention to the FAKE negative reviews about East Hawaii Auto. Kemo is a straight shooter and not out to scam anyone. I have had 1000s in work done on 4 trucks. Always timely and professional. Ive never worked with another shop where I am able to speak directly with the head mechanic anytime I call. If you are in Hilo w car troubles its worth to pay a little extra for Kemos Legitimate work then dealing with the few cheaper run around mechanics. You get what you pay for. BLAKE w the BEARD

A local Hilo shop installed my Icon suspension and had East Hawaii Auto (EHA) do the wheel-alignment. I was impressed with how SUV (Sport Utility Vehicle) tracked, handled, with proper-compensation to 3 inch lift (within-vehicle-specifications). Thus, for my classic Porsche, I drove-(trailered)-from-the-other-side-of the-island (1.4 hours): prompt, professional, cost-effective pricing. Finding a shop / owner who takes-pride-in-doing-the-job-right (i.e. the first-time) is invaluable: I offered to pay-more (due-to-more-shop-time to-do-it-right) as it appeared the previous-owner (Porsche) did not do a four-wheel-alignment. Kemo said no and honored the original-quote. Thank you very much EHA for taking-care-of-my-needs.

Went to this place for a oil change . This kemo guy tried to convince me that I needed all kinds of services before they did the oil change . I told them that I only wanted an oil change . As soon as I said that kemos attitude changed and he made me feel very uncomfortable . least to say I didnt want this guy touching my car .If i could give a zero star review these guys would deserve it .

Owner looks like he smokes ice . And his fat hawaiian mechanic smelled like alcohol . Not going back to this place .As for the owner replying . What else would the owner say about his own business, why dont you do a drug screening before hiring your mechanics ? Because i bet you dont . And while your at it go take one yourself !!!!

MahaloEdit: notice all bad reviews have same letter first/last name.

Excellent service

Quick and good