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Public Storage
1002 Goodman Rd W, Horn Lake, MS 38637, United States
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Public Storage
Comments
Re
Review №1

Hello, i just wanted to say thank you to Crystal. I really appreciate your professionalism, courteousness, and promptness.You made the process friendly and easy. Thank you again Crystal.

Ki
Review №2

Ms Heather was sweet and she she was so fast with her work and contact us so fast.. She is so wonderful keep up the good work

Br
Review №3

Public storage is a great place to store your belongings. My belongs was in good hands and the storage unit was clean and safe. Sherlonda is awesome and she is what customer service needs, kind and hard working people. Whenever I need to store my belongs, public storage is where I will go.

Cr
Review №4

Sherlonda was very nice and most helpful and very knowledgeable and most customer service Ive experienced in a very long time. I am more pleased than expected 🙂. She is amazing! 💯💯

Ni
Review №5

Public storage has the best customer service I then have up here Sherlonda. Thanks so much for the help

Pa
Review №6

The ladies that I had the pleasure of meeting at public storage, were very kind and informative about what I needed .Thank you so very much for all the help in assisting me

El
Review №7

ERICA WAS NICE AND SHE REALLY HELP ME..THEY HAD GREAT TEAM WORK!!

Je
Review №8

Nice place. Always Helpful.

Ri
Review №9

Great experience. Friendly, knowledgeable and helpful employees.

Mo
Review №10

Sherlonda was very nice and helpful her personality is one of a kind if you need a storage ask for her, she will definitely do all she can to make sure youre satisfied

St
Review №11

SherlondaShe took care of all my storage.She is the friendliest manage I have ever seen. I will let all of my friends know about your establishment.

St
Review №12

Shalonda is the bomb !!!! When I say she was on the phone with me for 18 minutes getting me set up !!!!! I’m a collierville customer and baby she act if I was in hornlake with her!!!!! Great customer service !!!!!!!! Baby Shalonda needs a 10 star !!!!!

Ta
Review №13

Shalonda was great and patient when renting my storage. I had made several reservation because I thought I was messing up but she called and help me with all that....it was excellent service

Bo
Review №14

Sherlonda is a good person and will help you out. I been a customer for 7 years and she been very nice to me.Thank you

mu
Review №15

Sherlonda was very helpful and courteous. She is a top notch customer service person.

sa
Review №16

Ms.Sherlonda was very nice and shes always go above and beyond for her customers..

Hu
Review №17

The service I received from the property manager when I was in desperate need of help was bar none. They were friendly, informative, motivated, and treated me with exceptional kindness. Would recommend this location to anyone who values the safety of their belongs alongside exceptional customer services.

co
Review №18

I really appreciate the help from the Ladies at the public storage unit in Horn Lake Ms. They assured me that this was a great choice and Im very appreciative of there help... This is a great place to storage your property with a secure ground. Thanks so much Kennecia & Sherlonda..God bless!!!

Gl
Review №19

Sherlonda and Olivia was very helpful in making my move a success and I will refer them to other movers that I know thinks you two

Al
Review №20

Sherlonda was really helpful for me today she had in and out with my rental, thank you

La
Review №21

Sherlonda was great on her customer service. She was very helpful getting me started!!!!

ch
Review №22

Sherlonda does an excellent job communicating and supporting you throughout your stay. Like your own personal concierge. She helped me stay on top of everything and even in her absence provided support to me which I appreciate mostly. Her kindness is special. Thank you and God Bless

Ar
Review №23

Sherlonda was amazing!! Superb customer experience! When you go, ask for her!!

Ma
Review №24

Sherlonda provided excellent service. She was very patient and answered all of my questions and concerns

wa
Review №25

I love this place Miss Shelonda is very informative & professional. She is also hands on. She goes the extra mile that most people wouldn’t go. If I have a question at any time she answers the questions. Very lovely spirit. If I could give her 10stars I would. Keep up the good work she has the attitude of a district manager because she solves problems by the book an u can tell she loves what she does.

Br
Review №26

Sherlonda was a big help and I really do appreciate her help!!!

So
Review №27

Sherlonda was a great great help, She give great service I appreciate your help.

Ja
Review №28

Response time to google messages was like 2 hrs later. After being called by the manager she was very nice and polite. If I didnt have a storage unit already. I would have used them.

Ja
Review №29

Shelundra was very professional and courteous during and after securing my storage space. We will definitely use this location again in the future!

Ch
Review №30

This was my first time renting a storage unit and the service I received from Olivia was nothing short of exceptional. Both Olivia and Sherlonda was professional and courteous. There was a problem with my account Sherlonda communicated with me to make sure everything worked out well. The property orderly and clean. Thanks so much & Great job guys 👍🏽

So
Review №31

I work with Shalonda she was wonderful she gave awesome customer service she was patient for each person that came to the store. I would recommend this place, quick-fast, professional customer service, I would recommend this storage facility.

Ke
Review №32

Sherlonda is very good and competent at her job

Ka
Review №33

Staff was friendly and curious. Very helpful with all of my questions

Da
Review №34

Sherlonda is a six star employee great service super helpful!

Lo
Review №35

Very professional, and very good people skill, Great

Be
Review №36

I would like to commend Sherlonda and Taylor at your Horn Lake, Mississippi location. They are always pleasant and extremely helpful with any questions or problems that I have had in the past. They are both assets to your company.

Ch
Review №37

Very kind staff and clean facility! Thank you Public Storage Horn Lake!

Ad
Review №38

Ms Sherlonda give good service. She takes you though everything step by step and she real patience. She explain everything

Ar
Review №39

Sherlonda was very nice and professional. Great person to meet

Al
Review №40

I did have an issue with Public Storage, but they took time to correct my issue. I really appreciate the effort and willingness that was put forth to get my issue squared away. The unit has always been great. Now that the business part has been handled, I expect everything to be smooth sailing.

Aq
Review №41

Sherlonda provided excellent customer service! From the moment I walked in the door to the time I left......... I received nothing less than 5 stars. Go to see her if youre in search of a storage unit.

Su
Review №42

Sherlonda is amazing! I drove from Memphis and arrived near closing time and she waited with me and showed me the unit and took her time to explain everything. The reviews about this location and the customer service is legit! Worth every penny and the area around the storage is nice too and super clean. Best storage experience ever!

S.
Review №43

My first time renting a storage, from Mrs.Sherlonda her customer service is outstanding. We laughed like we been knowing each other. I wish I could give her a 10 star. She was knowledgeable and very helpful to make sure I purchaed the right size. Thank you for your help.

To
Review №44

Sherlonda did a great job getting me set up to move in!

Je
Review №45

Sherlonda,very observent,and helpful.

Ad
Review №46

Best place to get good service very friendly ask fir sherlonda shes the best fast and good at what she does

Ja
Review №47

I just rented a storage unit. This is a pleasure to give 5 stars and write this review because it is truly earned. From start to finish, Sherlonda made the entire process very easy, quick, and with a sincere warm smile and fantastic customer service. If you need a nice unit, this is a great location and the staff and management are very friendly and helpful. Well done Public Storage team at 1002 Goodman road!

Co
Review №48

My experience with Mrs.Sherlonda was amazing and she is so awesome with her customer service.

Do
Review №49

Sherlonda was absolutely phenomenal and helped me find a unit that fit my unique needs. Her customer service is very warming, relatable and she is welcoming. She works hard and earnestly, a very humble woman!

Ed
Review №50

Greatest service by far! Ms Sherlonda provided excellent customer service. She was extremely professional and informative. I couldn’t have received better service anywhere! Thank you

Re
Review №51

Nice folks. Thanks Sherlonda

Ez
Review №52

I have had a great customer experience with shaerlonda far as getting me through fast as possible an being understanding

Al
Review №53

Sharonda Great services 100%

St
Review №54

Sherlonda did a great job. She was able to answer all my questions. Check in process was quick and easy.

Ay
Review №55

Sherlona was very nice calling and Greeting me to TN, she walked me through every step of the process.

Au
Review №56

Sherlonda was so funny and sweet! She made sure all of my questions were answered and I knew exactly what I was receiving, and she even showed me the unit before I purchased it. I would definitely recommend this storage location!

Ta
Review №57

Thank you so much Sherlonda!! You were amazing, fast, and efficient!! I appreciate your service!! Thank you again!!

Te
Review №58

Hillare was such a great help with me selecting my unit! She has such a great personality and customer service skills. Very knowledgeable and attentive to customers needs! Thanks so much for all you do!Location was very clean and neat!

Cy
Review №59

The service was impeccable! She was very polite and got me in and out quick! Sherlonda was awesome!

Mo
Review №60

Shalonda got me in there.

Pa
Review №61

Sherlonda Excellent Customer Service... definitely will recommend... good job Public Storage!!!

Ka
Review №62

Mrs. Sherlonda has excellent customer service I enjoyed my experience ! Would definitely recommend.

al
Review №63

Sheronda was very nice and respectful and very helpful

Ca
Review №64

Impeccable customer service! Sherlonda is a remarkable manager with outstanding customer service skills and integrity. Her leadership is echoed in her staff, they are always professional and polite. This location is definitely your BEST CHOICE for your items for many reasons. Choose here!!

An
Review №65

Ms. Eva & Sherlonda were awesome!!! IMs. Evas is new and did a great job!! Thanks for having great customer service! Public Storage thank you for having such awesome employees!!

Hu
Review №66

Sherlonda was awesome with her customer service. Treated us with much respect. Answered all questions we had. Showed us around and made sure we got exactly what we came for. Highly recommend.

Me
Review №67

I was online looking for storage space in Southaven, Mississippi. I found that it was in Horn Lake very close by. I rented a unit online, Mrs Sherlonela/ Sonacalled me to confirm the unit. Just let me say she was very pleasant to talk with. Helped me to understand what size unit I needed. I moved from Houston, Texas to Mississippi was late getting in to sign paperwork, but she was understanding and held the space for me. Helpful beyond and above. I would say put your mind at ease at this location.

B
Review №68

SHERLONDA helped me out

ch
Review №69

Hillary was wonderful! This was a very busy day, and she handled each person with personal attention! Shes a great employee.

mi
Review №70

Christina and Sherlona give 6 Star excellent service they are very professional.

Ty
Review №71

Miss. Sherlonda was very nice and helpful . She took her time and answered all questions because I was very needy. I’m thankful for her and that she’s still working doing the pandemic . RAISE her, please ☺️

La
Review №72

Sherlonda was very helpful. They had exactly the type of storage unit we needed and she walked us through the rental process, making it easy and (dare I say it?!) fun!

Jo
Review №73

Zaundra was great!! She was able to get me a great price for the timeframe I needed to store my items! I am very appreciative of her excellent hospitality and customer service!

Da
Review №74

The staff are very friendly and helpful. They do an excellent job of making sure that you have everything you need, find you the best price they can, and make certain your comfortable and confident in choosing them for your storage needs.

Ta
Review №75

Shalonda was great! Come see her for you storage rooms.

Mi
Review №76

Im back! I had the pleasure of meeting Ms Sheronda and using PS about 3 years ago when I was only making payments for my PS that was out of state. She was so professional and caring which stood out to me being new to the area. So it was no question when I needed to use PS again for storage reasons... hands down I came back looking specifically for her! I was so glad she was still there! Excellent customer service, extremely knowable about this business and just a genuine person. Which is so refreshing. This time she got me in the right sized unit and the process was seamless.

Du
Review №77

Thank you Sherlonda! She had the best customer service you could ask for. She sold me on the unit from the get go! Also kindly showing me other items I could use for storing my things!

Do
Review №78

Jessica was very courteous and helpful. She made the process seamless. The only issue I have, and its definitely not with her, is that my unit lock is old. The slot that he lock sits in looks as though it has been pried into before. The lock works, but it lock itself works, but the holder is old and needs to be replaced. Other than that, I love the service I received.

As
Review №79

Lorna and Sherlonda were amazing they made sure I saw my unit before i purchased and answered any questions I had and also offered supplies that I may need to help my move easy I would recommend them to anything one great job ladies

Sh
Review №80

Had a great experience with sherlonda she helped me get my unit and was very sweet overall great customer service

Er
Review №81

Sherlonda is the best this my second using them and great service every time.

Mi
Review №82

Wonderful customer service from Sherlonda!!

Ca
Review №83

Sherlonda was awesome from start to finish. Very friendly and professional. I would definitely give Public Storage my business again and refer others.

Ja
Review №84

I received help from Sherlonda and she was a great help along with Lorna. They helped me to get my storage unit and were very professional. I’m glad I chose public storage Horn lake for my storage needs.

Jo
Review №85

Sherlonda has more energy than my kids. She was all smiles and very helpful.

Ro
Review №86

Jessica was very helpful and nice she explained everything in great detail as well as showed me how to use everything. I was very skeptical at first about using a storage unit but because her personality and helpful information I made the right choice thanks Jessica

Fa
Review №87

First time customer at public storage and Sherlonda meet every single one of my needs and answered all of my questions to a T! I highly recommend her and this location! Thank you Sherlonda I will send everyone I know your way!

Ev
Review №88

Only good for short term leasing/renting. The price rises over time. The ladies at the office are very courteous and knowledgeable. No major problems with my previous.

Ki
Review №89

Hillare is a wonderful person to work with. She knows her job very well. She was just a joy to work with.

To
Review №90

Great and very happy people that help you as soon as you come in the door. Thank you Sherlondia you were so kind with helping me.

Mo
Review №91

Hey I moved from st Louis mo and sherlonda help me threw the whole prossesses she was so polite and helpful..i love her already i would tell everyone about her she so alsome.

Ge
Review №92

Sherlonda has been very helpful and courteous. She walked me every aspect of obtaining a rental unit. She has been awesome.

ER
Review №93

SHERLONDA WAS VERY HELPFUL AND VERY KNOWLEDGEABLE OF THE THINGS WE NEEDED. PROVIDED GREAT CUSTOMER SERVICE.

an
Review №94

Sherlonda is always so kind and helpful. Love the storage unit.

Ma
Review №95

Shetlands is a great representative for public storage. Shes helpful and courteous.

it
Review №96

It was good Service by sherlonda

Be
Review №97

Shalonda Had Great Customer Service and An Awesome Personality, Good Place For Storage

Je
Review №98

Best customer service Ive ever dealt with. Jeremy was so personable and professional. I definitely enjoyed talking with them! Sherlonda was fantastic prior to my reservation. I recommend this place to anyone.

Di
Review №99

Sherlonda went above and beyond she answered all questions and I will highly recommend Public Storage!!

st
Review №100

Sheronlonda makes You feel like Family! Very Helpful!

Information
11 Photos
100 Comments
4.9 Rating
  • Address:1002 Goodman Rd W, Horn Lake, MS 38637, United States
  • Site:https://publicstorage.com/self-storage-ms-horn-lake/2126?pid=pslocalsearch
  • Phone:+1 662-253-7071
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
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