Prices are comparable to others in area..I dont like that they changed their hours from 24 hour access to no access 10 pm till 6am but same as most in area.Customer service is better than most so far.I had trouble getting to location and arrived at closing time and they were willing to open back up to get me a unit...2 reasons for not 5 star review first hours wish they go back to 24 hour access and second place could use a little bit more maintenance and or improvements...

Clean well lit facility. Well maintained carts for moving heavy boxes

Great storage place and the price is awesome. They have deals for newcomers, they offered me a months free storage.

Went here to pick up a uhaul, and I was all registered to do a contactless/mobile pickup. Well, I get there, and it says equipment not assigned. So I go to the Acorn Mini Storage office, and wave at the guy to come out. I said the truck wasnt assigned, and he told me to come inside while he fixes it... he said the truck was stolen (seriously???) the day before, and it was just recovered, so he hadnt assigned it yet. I told him I would wait outside while he did so. Then he goes, Maam, I DONT HAVE THE VIRUS!Ugh, you have got to be kidding me.So I insisted Id stay outside, and he eventually gets the key and brings it out. With his mask down around his chin 🤮

Great service from start to finish! Thanks to Kari for making my stressful day much easier. Clean facility and great customer service!

Be careful with this place. I purchased a unit and was not able to get into it right away like they said. The person running this place was telling me that I was pushing numbers that I never pushed and then refused to let me get out of the rental.

Over priced, huge rate increases twice in one year no notice given the last time

These guys are the greatest! I have stored my stuff here off and on and I have always had the best experiences with the staff. They are helpful, knowledgeable, and so kind!The premises are always clean and easy to get in to. They have an inside bay where you can drive your truck if it is raining. They provide free carts and now they provide free locks! It was always a pain to have to run around to a hardware store to buy a lock!The trucks are always available and clean. The rental charges are reasonable. I have rented many trucks here and have always had a good experience.

Such a great storage facility! Staff was extremely helpful and they included a free Uhaul trip!! Highly recommended

I typically have received reasonable service from this location for renting trucks, but my rental this week was quite annoying. With only two people ahead of me in line, checkout yesterday was approximately 30 minutes. The person behind the desk seemed completely disinterested that people were waiting in line. No courtesy statement of Ill be with you as quick as I can. No visible sign of speeding up the process to accommodate customers. Today, Ive waited all day for a courtesy call back to confirm the final charges on my rental. Quite frustrating.

Nice place

At the end of October I came here last minute to rent a truck and they were all reserved, the young lady worked it out so I was able to get a truck and I bought it back an hour early. November 10th, the second time I needed a truck they were all out but the young lady called me as soon as one came in. Even though I had already found another truck, I remember her good service. I dont remember her name but she was really nice, very customer service oriented with a genuine desire to help. Thank you for your assistance, youre awesome.

Truck Rental: Don’t do it.My mom called and spoke to the store manager, Kari, prior to her move. She ironed out all the prices and details, including reservations pick-up time.I arrived on Thursday and we went on Friday to pick up her truck and it was nothing but trouble. The employee working today didn’t seem to know how to run the computer system nor did she have familiarity with any of the pricing options. She struggled greatly with the computer and had to call out thrice for help. She was not apologetic, until the very end, about the 50 minute wait (arrived at 10:10am, left with truck at 11:02am) nor terribly friendly while helping us. She stated, “This is why I hate U-Haul.” There were also a couple instances of profanity.Another customer was waiting behind us and the employee never made eye contact or any attempt to acknowledge that person’s wait.Melissa keep struggling with the pricing and wouldn’t honor the previous quotes, blaming the computer system. The last-minute price changes and half-hearted attempts to “see if they can honor” the previous price quotes were disappointing. Eventually, they got everything mostly sorted out, but it took an excessive amount of time, causing us to miss part of our moving window (reserved elevator time in Mom’s high rise). The truck also only had ¼ tank of gas, necessitating a fuel stop almost immediately. We ended up losing a good chunk of our moving time due to these issues, even though we arrived at Acorn 10 minutes after they opened. I can’t relay here what a disappointment this interaction was.I can’t recommend this business for U-Haul truck rental.

Very professional staff and helpful. I rented a storage locker and it was reasonably priced. Very clean facility. Climate controlled storage available. I would use this facility again.

The price sure is nice for climate controlled. The staff are friendly. Units are clean. Carts are provided. After hours code access. Locks provided.

I love this place. The manager is absolutely amazing and great to work with.

Kari is a great manager. Clean facility with great prices for 24/7 access will recommend friends for their storage needs

Nice little storage facility! Clean place. Easy to get to!

Kari is an awesome manager and the facility is top notch, always clean and the prices are very reasonable.

The staff was friendly and helpful. It did take a little longer than expected to just rent moving blankets but they have me a good deal due to that and the computer system being slow.

The staff at Acorn Mini-Storage, IGH, far surpasses and exceeds my expectations of what Quality Customer Service is about.They are very knowledgeable, professional and personable in their interactions with me and with others I have seen. Price per month for storage units is reasonably market priced.This IGH location is clean, neat and presents itself so that you would ask yourself why would I go elsewhere?

Our locked camper (with hitch lock) was stolen from its parking space in this secure lot. We were told there was no security footage as the thief had moved the cameras. It was also insinuated by management that this was done by a fellow tenant and when we pointed out the clause in our contract that stated we were not liable for damages caused by another tenant, we were told that wed have to talk to the home office to seek damages. Also, I reported the theft to the police on a Wednesday evening, was contacted on Thursday by someone who said we are doing everything we can and when I asked what that meant I was told a manager would reach out, which didnt happen until Friday. My camper was luckily recovered, badly damaged, and missing personal items. We are out the deductible from our insurance as well as many hours of stress and trouble. RENT AT YOUR OWN RISK and be prepared to know your automobile/homeowners policy deductible funds may be at risk - in addition to your possessions.

I helped a Lady that had to move all she had because of a flooded apartment and I must say this facility is very clean, lit up and secure and the lady working the front desk kindly let me in to help this lady out, very friendly and clean

We arrived for our reserved Uhaul early and we were not helped until about 20 minutes after our reserved pick up time. We also reserved a dolly which they did not have. Also the vehicle reserved for us had just been dropped off so the employees never looked it over before handing it off to us. If you dont mind finding a different uhaul facility, I would say its worth it to use a different location.

Solid customer service staff, reasonable rates, attention to detail

Love this place Kari does a great job.

Everybody that was really nice to know complaints the van was in excellent condition

Very nice storage nice staff clean an safe

Decent place, security gates dont always work properly otherwise havent had many problems here

They dont deserve a star. They say they have security but only for curtain areas. Someone got broke into 3-4 times said something management did nothing now we got hit and are moving out. The guy who got hit said they think they now who he has pass code and has unit . prices are outrageous and doors are mostly all jacked.

Friendly staff, clean and secure location.

Fine service and very clean storage

Prices always fair. Storage unit is clean and the facility is secure.

Everybody gets 5 stars

Great facility!

Excellent employees

Friendly staff, 24hr access

Too expensive

Expensive for small units

Its a storage facility

Friendly staff

Rates went up :(

Quick service and courteous

Dont like it

Clean.