I am very happy with West Marine. They can sometimes get pricey but they will match most other companies prices. I love the personalized service and lack of traffic at the store on Roosevelt.

Big sign out front.. EVERYTHING FOR YOUR BOAT. Very minimal sailboat selection, lots of clothes and hats, cups and coolers, employees know about cash registers, little else and everything is too expensive for what it is. Wont go back.

Very nice sales women. Friendly. Decent deals. Had the refill kit for my vest I needed.

If youre boojie enough to afford to shop here you probably dont give a $&*# about google reviews... Honestly...

Very Nice showroom!! A little difficult to get associates attention to check out. Beautiful store.

Theyve got a great variety of boating/marine stuff. They didnt have what I needed. I had bought the last 2 blue dyes for fiberglass gelcoat from them several months before. Either its a hot item or they dont restock often. Theyve got a great communication system where talk to each other with head sets and were respectful. Nobody looked happy to be there though. Customer service doesnt always come with a smile. Never seen happy people there (ever) and they are a bit pricey. I go there when I have to.

I dont know about the rest of the items for sale, but the 2 blocks (pulleys) I bought were $3 less for the same exact ones on Amazon.

Prices may be higher than some but the convenience of getting it now plus knowledgeable staff makes this my go to local store. The store manager Lorna and associate David are especially helpful.

Nice offshore marine gear.

Got everything you need, but you pay for it

Lovely Marina! Everything youd expect of a quality Marina!

The employees were helpful and answered all my questions.

There into POWER Boats not Kayaks......

Lorna was very helpful by being knowledgeable about the items of interest. Such as gps/cb radios, filters, and other such items.

Very friendly staff. Not the largest selection, but store was clean.

The best store for all my boating needs. Everything I need all in one place. And great clothing selection also. The staff is always helpful and courteous!

Out of most everything especially life jackets and ZERO ski ropes. When I asked when will you be getting some - the reply was I guess whenever they send them to us in what can only be described as the most sarcastic tone one could give. Customer service not a priority so Ill definitely go elsewhere for ALL my boating needs regardless of cost.

Terrible customer service.

Very convenient for a quick fix! Not as big or has the selection of the Town Center, but staff is very knowledgeable and friendly!

You already know what to expect there everything nice and expensive

Great prices and wonderfully helpful staff

I was excited to go see what they had. I was also looking for a life vest. They didnt have a large selection. Asked a gentleman that was standing up front if they had deck bags for paddleboards and he just pointed. He didnt move the whole time from the front of the store and kept reading a magazine. We were ready to spend some money but decided to go elsewhere. My husband spoke highly of this place, but I was truly disappointed for their lack of customer service and interaction in this store.

Was very displeased with this location. Came here looking for a better canvas cleaner for my boat and to discuss my options with them. Most of the staff was either clueless or seemed inconvenienced by my presence. I wont be going back to this location.

Always has everything you need from kayak anchors to doggy life jackets

Super helpful !!

Great price great servucd

Knowledgeable staff, great customer service

EXCELLENT customer service!! :) Great little store for the Westside that I hope stays here for a long time. Its very convenient even though the selection isnt as large as the Town Center West Marine, but it still has a little of everything. So... they have a great staff, very convenient and my husband LOVES this store!! :D

Rude staff

Great staff

Great people and great prices!

Everything and more of what you need for your boat and fishing.

This place has all ur boating needs, from clothing to outriggers to sunglasses. Im pretty sure u can obtain shore and off shore fishing licenses here as well. And remember, if u like my review, or it helped u make a better decision, click the like button.

Helpful staff. Good selection and nice to have on the west side of Jacksonville. Would rate it five stars but some times they are little too pricey

Amazing

Great! Austin was very helpful

I called and asked them if they had a certain lure they said they did so I went there and they did not carry lure. No one there knew anything about fishing.

There is a first time and a last time, and this is the place. I go in to have a reel strung and started looking around. I came across a rod and reel combo that I purchase the night before at academy sports and I inquired about it. I showed them my recipe of purchase and of course it was lower than what they where selling it for. Anyways I am planning on purchasing another one didnt matter if it was from them or academy. The guy that was stringing my reel asked me to hold on. He goes onto academy website and saw it for a different price. Then his manager calls over to verifie if I had paid that price and if they had anymore. While the manager was on the phone I was trying to tell her the product code but for some reason she decides to raise her voice to tell me to hold on. Well I sat around for another ten mins while she calls the store back. After she gets off the phone and tells me that what I purchase was just the reel. I told her no I bought the combo and showed her a pic with the text I sent my friend last night asking if it was a good deal showing the item number along with a pic of the rod and reel in contact. So it is what it is and she tells me she cant sell me the rod and reel. The whole time while she was on the phone I thought the kid was stringing up my reel but she sent him to lunch. I told her I thought he was doing it while we where talking and of course she raise her voice telling me that she is the manager and told him to go to lunch. So she said they would call me when they get done with so I can pick it up. Now if you want business you have to have customer service and this manager didnt have it. Then I felt like they didnt believe me about buying the reel from academy sports so they had to call to find out. Well I would not recommend anyone going there because of the attitude and not friendly. Oh by the way just like I gave the guy my reel by placing it in his hand, when I asked the manager to put my reel back together so I could go to strike zone to get the string put on she put my reel back on and say it by the front door instead of giving it back to me. No management skill or respect so to all the military guys that go in there go over to strike zone to get your stuff and save money.

Not sure what it takes to get help in this store. Maybe one should call in advance to make an appointment to speak with someone. Everyone there was huddled next to the register with no help on the floor. I wonder if WalMart would help more?

With the new price matching its a great place to buy things you need without waiting for shipment from online retailers

I typically shop at the St Johns Town Center location but decided to go to this location since I was in the area. When greeted at the door and asked if help was needed, I said no thanks I know what I’m looking for. I was then overtly followed around the store by one of their male staff which really bothered me. When I came to the register to check out, he appeared again and observed the cashier ringing up my purchase. I’m an African American female boat owner with boating experience. There were 4 additional customers in the store who were helping themselves that did not look like me so I’m not sure why I was targeted. Suggest conducting sensitivity training. I do not plan to return to this location.

Prices are a little high

Very very nice store. Bring money there prices are out of this world

Small store with a lot of the must have but can get you almost anything quickly and very knowledgeable people.

Filled with really nice gear for all your Marine needs

The weather Marine on Roosevelt square is the best in jax.the manager Lorna very helpful and friendly

I really like this place staff is very helpful.

Always helpful. The price match is done very quickly at this west marine.

Have everything u need for boating and such. Manager was very knowledgeable.

Great place to keep your boat. Staff is awesome & boaters are friendly.

Decently stocked but not one of the larger stores. Most staff arent experienced boaters and are not familiar with products but are helpful ordering from catalog or locating items.

Friendly staff. Well stocked

Parts department must be mcdonalds rejected employees

Nice store and helpful employees. Window shopping today.

Friendly staff quick service.

Drove an hour to get here based off their inventory they claimed to have. They had none! Thank you very little!

Helpful staff and the biggest West Marine Ive been to.

Best truck guys ever. Very knowledgeable.

First off Id just like to say Ive never had a bad experience at this location. Everyone is always willing to lend a hand with whatever or whenever your ready. Ive never felt like I was bothering them with my questions even when I have a book full. Theyre always eager to be of service and always with a smile ! I would also like to give a special Thank You !! To Bill one of the sales associates as I was looking to purchase a new hand held vhf radio and a new Lowrance gps depth finder . He went above and beyond my expectations . I kind of knew what I was after, but when he was finished explaining the features of each unit I went with a better unit . And no it didnt cost more he actually saved me money . I dont know much about the other locations as this is the only one I shop, but what I do know is there are a bunch of Awesome, Friendly, Smiling people that work at the Roosevelt location and see no reason to shop anywhere else. Thanks again Bill and the rest of the crew . Yall made my experience shopping for sporting equipment just what it should be exciting and enjoyable. Sincerely, George F Avinger IV

Great location, help is always available.

Great service and selection.

Helpful staff,so so pricing, many choices of products.

Nice people

Friendly helpful and clean.

Great sup accessories.

Great people working here

They finally price match. But in general their prices are high.

Garbage service attitude staff crazy high prices

They didnt have what I needed however they went out of their way to give me some ideas and help me find something that would work!

Good range nice staff

Great staff and selection but so overpriced

Great staff, good inventory.

Its West Marine its always a little bit pricey.

Helpful staff.

Great, helpful staff.

Great place

More expensive tan others

Poor service

Expensive