I needed an Uber inspection and a headlight changed. Randomly choose this location as it was on my way to an event. I was greeted quickly and professionally with a time frame for when my vehicle would be done. John, the assistant manager, approached me and discussed the repairs that would be required and provided an initial estimate. The staff quickly completed the inspection and required repairs, and my final total was actually under the initial estimate as I had brought in some of my own parts which they happily installed for me. The service at this store was great and very fast. I was back on the road well before I expected to be. John was very helpful and professional, showing me the replacement products before installing, and being very clear and up front about what was required. I would highly recommend this location. The staff was professional and knowledgeable and lived up to their name in speed of service.

John the manager is very helpful I will definitely come back to get services here the best jiffy lube ever

Great prices, speedy service, and nice staff. Highly recommend. I know I can count on them.

Expedient. Effective. Courteous. Knowledgeable.

I usually dont have any issues, but this last visit was not so great. Once Im comfortable with a place I will usually return (creature of habit). I hate feeling like Im being taken advantage of, especially as a woman dealing with a business such as this. They didnt put the cover back over my cabin air filter, let my window down AFTER I told them it wouldnt go back up (old car, bad motor) and I didnt get an updated sticker. Makes me wonder if they even changed the oil...

Daniel provided great service and was very professional, I’ll be taking my vehicles to him from now on

The staff is very friendly, professional & knowledgeable. They made our visit pleasant & they are a more then fair priced. Thank u all so much.

The Chicago style hot dog was great the Euro was overcooked and the beef was okay

I walked in to get air in my tires and they offer me a oil change because my car need it they offer me a coolant flush because my car need it I told them to get everything my car needed done (and they told me that they was not going to charge me for my oil change since I was spending all this money so I said ok cool)so when they finish I walked out thinking that I got my oil change done two weeks ago my car is asking me for oils which it was weird to me since I got a oil change.... I end going back to the shop and they told me that they didn’t do no oil change but I’m wondering why when they even told me a need it a oil change I told them to go ahead and do it but now they claim they never offer me to change my oil but they even change the sticker on my window like they do change my oil..... smdh

My visit was seemless! The gentlemen were both attentive and quick. My car is a high-end sports car, they asked questions and were precise about my specific instructions. Bravo, gents!

Best Jiffy Lube I’ve ever been to, they were nice and fair and good at what they do! Highly recommend!

First Oil Change in the Chicago area.The team was Terrific. I was in and out in 15 Minutes.

The manager was extremely helpful to me. Will return.

No hassle, Straightforward, Quick and Easy.If anything else is needed like a air filter or such they will show you and what you decide.Honest work

Been coming here since I moved out here from the northwest suburbs and all I can say is that the service is exceptional! The general manager, John, is considerate and professional. Knows the ins and outs of a vehicle. Come here for a fast and inexpensive oil change.

Nice work, fair prices. However: since the cabin filter was checked, the glove compartment door is slightly misaligned somehow and not opening or closing/locking properly :/

The car is running great 👍

Very thorough work done! Checked everything that needed to be checked and also showed us a serpentine belt that needed to be replaced as well other maintenance we needed. We were in and out within 35mins. They are worth the visit

Great for a quick oil change, but I hope you have a coupon. Oil changes used to cost $21.99; you were in and out in 10 minutes. Beyond an oil change, Im not sure theres sufficient training of staff to do any more than that.

Friendly, efficient, and attentive. Thank you!

They did a great job. Had a new battery put in, fuel line cleaned, oil change and a rune up. Only took about an hour. Manager was very honest and polite. He also gave me a few pointers about my Kia. Thank you to all of you for everything you do. I will be going back.

When I recently went to get an oil change elsewhere, they said that the last one who changed my oil (Jiffy Lube) didnt properly tighten the drain plug, and was leaking oil. I was wondering why my car used a quart of oil midway through the oil change interval. Glad I check it regularly; I could have ended up with a trashed motor.

I was happy with the service and pricing at this location. I would highly recommend for oil changes and filter replacement

Longer wait time, the price for an oil change is higher then other local car shops. The staff just seemed irritated having to help customers.

Jiffy Lube never disappoints. Theyre always professional, courteous and fast. I think they finished in about 20 minutes. I knew I was getting a car wash afterwards and could have gotten my oil charged where the car wash is but I always return to the same Jiffy Lube time after time, car after car. The only time I didnt use JL was when I had some free oil changes through the dealership. I hated that because I had to make an appointment and wait forever, sometimes hours at the dealership. Im glad to know JL offers other services too which Ill keep in mind in the future.

The manager John was amazing! Everyone was super helpful and friendly. Wait time was super low; Everything took around an hour or two. The waiting room had AC right next to the shop, and John kept me updated through my brake repair. The crew showed me different areas, explained everything, and it was a great experience. The only bad part was that apparently my emergency brake is grinding now, which I have to go back tomorrow and pay to fix. A slight inconvenience is worth the great service though!

Fast,friendly service,showed me everything before he put it in the car

John the manager and Ethan the associate were very helpful and knowledgeable.

Quick but DIDNT understand OUR Audi Q5

Great service, fast and friendly

They do a good and thorough job they check everything, fluids, tire pressure, tire rotation, etc All the guys that work there are friendly and personable, Great place!

The techs are informative and helpful. Good experiences on multiple visits!

Just left the shop on 4/27/20. Went first thing in the morning. All the workers were really nice and friendly. They got me in and out. They broke everything down for me and took their time to show me the different parts. Jonathan made sure to take care of me and make things more affordable during this troubling covid 19 time. I appreciate their great service. I would recommend this shop to anyone. These guys are great!

They did a great job on my car and its running way better thank you guys for the good work on my car

He took the time to show me why he was replacing my filters and why my car burned so much oil. I felt i could trust his recommendations.

Very helpful crew. They have my service!

I went here for a routine oil change. The gentlemen who serviced my car were quick and efficient. Jon took the time to explain what I needed done on my car as it turns out I need more things fixed (nature of the beast). He was very knowledgeable and helpful.

I had a great experience at this Jiffy Lube. Jonathan and Juan were both extremely efficient, personable and punctual. Jon was straight to the point, told me what I needed with confidence and I respected that.Very great people working here! Very friendly and easy going folks.

Came here for an oil change and tune up!! They were amazing!! Gave me a great deal, explained everything, made sure he kept me informed and they were fast!! I love it here!!

Came in 4 minutes before closing (not on purpose) and the staff was super friendly and efficient. Great experience on every level, great sense of humors, etc. My bill for all services for both cars was about $$250 (several services completed) and left a $21 tip to split three ways.Ill be back!

They were fast and conveniently located near my home. Not cheap, but willing to occasionally pay for the convenience.

The location in Joliet at Jefferson street their service was great and knowing what my car needs and took care of my vehicle.

JOHN IS A VERY NICE GUY ALSO THE WORKERS,I WOULD RECOMMEND THIS JIFFY LUBE TO ANYONE.I AM ALWAYS HAPPY WITH MY SERVICE THERE AND THATS WHY I DONT GO NO WHERE ELSE.

Wow! What a pleasant experience with the service! My car just needed an inspection and JON had me in and out within minutes! He took the time to explain everything to me. I am an EXTREMELY satisfied customer and I WILL return to this specific location in Joliet in the future!

Always great job and quick.

Was always leery of quick change places but Ive been going to this specific location for a while. Always upfront. They give me options. Service is always good and quick.

Had to tell them that was the wright filter for my truck then tried to tell me that was not it that was a car that the filter on top got that straight then ask the how much they would charge to put front brakes on front of my truck I have my own breaks to put on wont to change me 100.00 to put on they dont know what they are doing and trying to over change people not a good place to go I wont be back there

Jon & his team are the kind of people I wish were everywhere!!! I really dont want to take my car/s anywhere else. I am positive my car is running so well because of the service it has received at this Jiffy Lube. Ultimately, this puts a LOT of money in my pocket....so that makes me happy!

The new manager there was extremely helpful and shared information with me about my oil change that I had never been told before. I felt cared for and like I could really trust his advice.Great Job!

Jon the general manager was awesome and his crew were all very helpful a great team I recommend everyone go to the Jiffy Lube

Guys were great. Friendly, professional, courteous.

John on Jefferson was awesome

Great customer service. They complete work fast in case you dont have much time. Trust in their knowledge definitely recommend.

Started my Sunday morning here and I can’t complain, everyone was super nice and helpful! I was in and out! Jon helped me pick what was best for my car, so thank you!

Had a great experience with John. It was a quick and good service. Very polite and accommodating. Highly recommend

ExcellentJob well done.

Hesitant on urgency of filters change since I havent driven 20 miles since Covid.

They are awesome. The whole staff very positive and very helpful. I Highly recommend...

My husband and I have been taking multiple different cars we have owned over the years to this Jiffy Lube location. Normally they do the usual attempt to up-sell us on things we don’t need/want, which is totally understandable for their business model. However, one thing I had never experienced but heard stories about finally happened to us today. Earlier in the day my husband went to the bank, and slipped an envelope into the glove box before getting the oil changed. After our oil was changed and we left Jiffy Lube, we went across the street to the gas station where my husband informed me that the printout they gave us said our glove box was broken. Knowing that it absolutely wasn’t because he was just in it not long before, we slowly opened it to check and yep... it was dangling and hanging on by a single cord coming from the right side. We’ve had this car for years and we know perfectly well how to close and open the glove box, and would have noticed this issue immediately. We went back across the street to let Jiffy Lube know that whoever was in our car somehow broke the glove box. Firstly we were told it was “already like that”. We explained to them that in fact it was not, and we literally just used the compartment with no issues before handing the car off to their employees. The person who was inside our car walked around to where we were talking to the manager and started loudly yelling “I called it! I called it! I told you bro I called it!” We then proceeded to tell the manager or whoever came to speak to us that we have been coming to this location for YEARS and with many different cars. We have never had a bad experience and have no reason to lie. The manager then told us we have NEVER been to THIS location, and looked at us as though we were lying. My husband calmly replied, “No actually we’ve been coming here for probably 5 years or more”. I then asked them if they could check their computer and see our service history. The manager did not seem to want to help or check. They all treated us like we were liars. The manager then proceeded to tell us how people try and “do this to them all the time” and that he wasn’t saying we were “those kinds of people” but that he wanted us to be aware. We are aware, we both used to be in the moving business where you and the company are liable for mishaps to a customers belongings. The manager then asked us if we had changed our license plate or something, which might explain why he claims we have never been to that location. Suddenly I remembered the printout they gave us had service dates and a huge list of history printed out, so I reached for it and held it up and said, “then what are all these dates of service if we’ve never been here before?” The manager suddenly changed his tone and seemed unhappy with me for showing him that paper and said “Ma’am, I can’t remember every single car that comes in here.” I replied “Well you seemed sure that we had never been here before so I wanted to show you the proof, or you could have looked it up on your computer like I suggested. We have no reason to lie to you sir, we’ve been here a ton of times. We just want this taken care of...” Clearly not pleased, the manager seemed to now have an attitude with us and he was fed up. His employee had walked away and he was trying to get us to leave by saying he will let [I believe it was the regional manager he mentioned?] them know and they would get back to us on Monday about how they would handle it. My husband was looking down and gathering his thoughts, understandably a bit baffled but feeling hopeless nonetheless. By the time he looked up to reply, the manager was gone. We now have a broken glove box thanks to Jiffy Lube, and no clear resolution. This feels like the many poor reviews I read online afterwards, whilst wondering if anyone had any luck in my situation. Needless to say we are never going back to Jiffy Lube ever again. Do yourself a favor and stay away from the Joliet Jefferson Street location if you don’t want to be scammed and then called a liar by multiple people.

Jiffylube got me in and out in record time

Definitely my best experience are a jiffy lube. Jon and his crew are fast and efficient and give great advice on how to keep your car in great shape

Very good service

Amazing customer service. In and out in a jiffy. Fresh coffee. Friendly and informative. Free air freshener. 10/10 would recomend.

Guys were awesome especially John the manager thanks for everything!!!

Where do I start? I stopped into Jiffy Lube on Saturday afternoon with AC issues. All other shops were closed for the weekend. The team at this location not only fixed the problem, but the chemistry these mechanics had was amazing to see. Jose the manager jumped on the phone to order parts right away. Jason, Rob, Adam, and Daniel all put their professional input into fixing my car. As Im watching this team operate Im thinking to myself why have a guy mechanic to fix your car, when I can have 5 guys putting there heads together to fix my car. Long story short, I own 4 cars, and within the last 2 weeks they have worked on 3 of them already for AC, rear wiper motor, and brakes. They earned my business, and I am 100% satisfied! Highly recommended!

Terrible customer service. Not only to me but while I was there they hit some guys truck coming out of the shop.

THANKS JOHN AND ADAM YOU GUYS HAVE AWESOME CUSTOMER SERVICE AND FAST SERVICE I DIDNT HAVE TO WAIT AN HOUR LIKE THE OTHERS THE WORK WAS FAST AND EFFICIENT.!!!! THANKS GUYS AWESOME JOB

Its just something about this jiffy lube that seems shady. Maybe its me. But I didnt fill like they were Honest.. Brought my own oil and stuff for a oil change. I still in up paying over $40 for a oil change. The only reason I came here is because I was in a hurry and there was no waiting here. But i see why nobodys here. But for the most part they did what they were suppose too. The service was good. Just dont agree with there prices.

Very fast and professional. Jon was very helpful and ensured I received the best service possible.

The guys there are great jon helped us with an oil change a new battery a trans flush it was fast and problem free thanks guys

I’ve been going to this location for the last three years. I’ve got my brakes done and fuel system flushed as well as normal oil changes. After the brakes got done a few months later when I came in for an oil change, one of the mechanics said my brakes look bad and they need to be changed. When I told them YOU guys just did them a few months ago, they double checked them in front of me and said oh yeah they look ok..... then a few months after I got it flushed they told me I need to get it flushed. I told them you guys just did it a few months ago! Also when I pulled it out of the shop my check engine light came on only after they worked on it. Also I’m pretty sure they didn’t change my oil once because after I got it changed once the change oil light came on about a thousand miles later. My coworker told me his brother worked for a jiffy lube and to never go there. They charge you and don’t fix or replace what they service you for. I’m not going back to this location or any jiffy lube ever again.

Ive never had a problem with me trying to spend my money at a service repair shop. I called to see when was the last time I had my oil changed and I wanted additional work done and it was like pulling teeth getting them to give me an answer. I got switched 3 times to different people and all three times they asked me the same questions!!! Somebody there needs to train the people who answer the phone with customer service protocol. They didnt even ask me what additional work I wanted done. Thats fine Im certain theres a service repair shop thatll take my money!

Had my oil changed and air filter replaced here on a used truck I bought which was fine, but the tech tried to up sell me new brakes and rotors explaining they where metal on metal. Quoted $340. Didnt trust these kids with the job so I took my truck to an ASA certified mechanic who proceeded to take the brakes apart and then explained they where nearly new.

John is the Bomb good customer takes care ppl

They told me about things that not needed to be done

I had a great experience. They are always so friendly and helpful.

Staff is very nice. I have been coming to this location since 2016 and have always had a pleasant experience.

John helped me replace my filter and fill out my Uber inspection!!! He was soooooo helpful and informative. Very nice guy!!!

The guy working out the wrong oil in my car. I went back and asked for him to change it and instead he called the police. Don’t recommend. Not only do they not know what they are doing, they just don’t care! Update: the manager called back and listened to what happened and why this was so important to us to have it changed and refunded our oil change and apologized. It only took a few minutes out of his life but it meant a lot to me. I would go to jiffy lube again, just not the Jefferson st location.

Very friendly and knew what they were doing

Super friendly and quick! Staff went out of their way to get me a part I absolutely needed to safely drive my vehicle that I didnt find out was missing until they lifted the hood. Excellent service!

Good customer service .Techs are knowledgeable

JON did an excellent job on my 2010 enclave thanks for the help.

The young and knowledgeable Miss Carlie and her crew did a fine job.

Great customer service!

This jiffy lube is awesome the guys are great very effective, they all seem to work well together . I had my brakes serviced at this location about a week ago and I was very pleased . In fact so pleased I wanted to allow them to work on my second vehicle for an oil change thatd been well over due . I couldnt find the time to take the car in for the change, however, Jose called me back and said he will happily pay for an uber ride to and from work to leave the vehicle and he would inform me on when the service was complete.. (Wow) These are the things many businesses lack, great managers that go above and beyond for others, I was thrilled to hear it and because of my satisfaction in the service I previously had I said that would be great . Instead I found my own transportation, but the guys definitely earned my business for any and all of my vehicles as long as these guys keep up the good work . Great Job !

I wouldnt recomend gettn a oil change here pulled in oil change was 40something wen i said thats to much for a oil change immediately they say 7 dollars off they r crooks n need to b closed down ....theyll get ova on u

There was no real service performed on my car. I was just charged without the service. After i left my maintnence light was still on, also when i checked my oil, there was little to no oil in my car. They also did not change the sticker that tell you when to come back for another one.

A nice place. It had enough staff and everyone were good. I got my oil change and tire rotation done here. Everything worked out well for me.

Nice but expensive

After having a bad day from being sick, the crew here made it a little better. I spilled my cup of coffee and they cleaned it up right away without making me feel like I was being a nuisance. Everyone from the manager to the crew and even the cashier was pleasant to interact with. Thanks for the great service and laughs!

Fast service

I received excellent service from Jose and his team! He was very personable and took the time to show and explain me everything.

Good service, good value.

Always done right by friendly and helpful staff

Customer service is great, very professional, knowledgeable, fast and efficient.

Geat fast service.. mechanic was very informatative and friendly

Fast and good service I noticed that this team from managment to crew are very respectful, knowledgeable and quick, also they have decent prices. I will be back for sure.

Excellent service. Would go back again!!

I came in for a Oil change yesterday, and let me tell you they were good. Fast, efficient and very freindly. The manager on duty was very helpful, got me what I need and much more. Recommed for anyone in need of car stuff.