I needed a new exhaust pipe and muffler basically from the catalytic converter all the way back on an older 2006 car. They had it done within a few hours. The welds are perfect and it looks like new. I was hesitant to go into a muffler shop for this because I thought it would be very expensive but it was less than $300 for me. I definitely recommend going here if you are in a situation where you don’t need an exact factory replacement or you just want your car to stop being extremely loud on the road.

Very nice, fast, but waited until 8:15 when they opened. Their hours should be posted 8:30am....until 5....that way people arent sitting too long waiting for them to open

Very good quality of work they do excellent place to get your car fixed 👍👍

The receptionist always act too busy actually help. She recommended leave my car for three days for a muffler repair. This was my second time getting the same off putting service. You got your second shot guys 👎👎👎I’m sure you would be out of business If it wasn’t for your location on the busiest part of Jefferson St.

These guys are the best in the west. Always affordable and reliable. Do glad they are here. Go jefferson st.

They installed an aftermarket catback exhaust kit (Invidia R400 that I purchased and brought in) on my civic type R with perfection at a great price. It took a little longer than estimated but the kit wasnt a part-for-part match to the factory exhaust and they didnt cut corners or leave spare parts. The job was a little more difficult than anticipated, but the price did not change and it was done with all the care and precision of doing it myself. Ill be coming back for anything and everything my Honda dealer does not offer. At the last visit the only payment they accepted was cash and they did not take appointments, but those are trivial inconveniences for the price and quality of service delivered.

I bought my car to them in August because I needed a new engine and they do engine replacements, this cost me approximately $2k which included a car rental. After getting the car back as soon as I pulled it off the lot the car started over heating I bought the car right back to them and they told me it was okay the engine needed to adjust. 2 weeks after Driving my vehicle the engine light came back on, I took the car back to them and they told me it was my Cadillac converter but they were under the hood of my car for hours doing something to the engine and they never told me what the real issue was but they claimed that they fixed the issue and everything was fine. Whatever they did the engine light went off. I have been driving the car for weeks now and the engine light would sporadically come on and then go off. For the last 2 weeks the engine light has been on consistently. Now today, the engine light is blinking and the engine is making a noise like it wants to cut off. The transmission has been replaced recently and when I took it to the Ford dealership they said it’s not the Cadillac converter, it’s a bad engine! I took the car back to this place and the receptionist was horrible, I told her there was no oil in the engine because it needed an oil change and she told me that’s not the issue and that no one could look at the car until Monday, mind you it’s 11am on a Saturday morning. They make you wait out in the cold, make you pay in cash and then do bare minimum work on your car just to charge you more money for stuff that don’t even need to be replaced. It sad how ppl no longer value excellent quality work or customer service. I will be contacting the BBB and filing a lawsuit on this company if my car is not fixed correctly with a proper running engine like I initially paid for. The engine that was placed in my car had problems the second I pulled off their lot and they knew it because I continued to bring the car back with the same engine issues, it’s a bad engine period and they need to acknowledge that and replace it for free as I’ve already paid in August and what they did was continue to put bandaids over the engine issue so they could get past the warranty phase on the engine so they could try to charge me more money for another engine. This entire situation is unacceptable as a long standing customer of theirs and I don’t even reside in the area!

Waited in lot for an hour and a half and still didnt get attended. Another person got attended before me and I was there before him,wont ever go there again..Not a very professional place,for service..

I wish I could share an experience with you but it cant even get in. They expect you to wait in the driveway for an hour just to see the counter person so they can look at your car.As a disabled person I cant wait outside in the heat and dont think I should sit in my running car for that long.I understand COVID means one 1 person in the tiny front office at a time but they should be doing appointments to stagger arrivals. The bays were full and 3 people were waiting in the driveway when I arrived.I guess Ill just have to spend my money somewhere that takes appointments.

I told them to do all the work that needs to be done to my SUV. Then a day later my check battery charging system came back on again.I wanted all work to be done so I wouldnt be at the shop again!

You’re not allowed to call and asked to talk to the mechanic only in person.

Bad customer service! Was told one hour wait I left after 3 hours.

Always top shelf

I normally get my car serviced at a different shop. My car needed exhaust work, which my preferred mechanic doesnt do. They recommendwd Velazquez.I was very happy with the recommendation. Very fair prices and good work.I went on a Friday morning around 9 am and they were packed. Its first come first served so be prepared to wait or have a ride ready if you decide to drop off your car. Also, at the time of my visit they were cash only.Again, great prices band great work, just expect a wait.

They are very nice and reasonable people...

Ive been taking my vehicles to them for more then five years and I have never been unsatisfied they are very affordable and reliable I Lovem

Noticed I had a hole in my muffler and I took my truck to Velasquez and they instantly threw my car on the lift to inspect it. The guy mentioned it was the muffler only and would change it in 20 minutes and cost under a 100. Great place, good work and price. Overall great experience!

Check engine light went on and they fixed it for $120. A week later it comes on again and they tell me it is going to be $500 for a leak in the EVAP system and some other stuff now, but couldnt tell me where the leak was. I took it somewhere else and it ended up being a $40 thermostat that needed to be replaced. Glad I didnt pay them the $500 to fix something that wasnt even broken!

After spending $460 on rear rotors, pads and bearings, they finally figured out the real problem. They want another $540 for a drive shaft. Dont take your business here - go down the street to Auto Doc (AD), youll get a knowledgeable diagnosis and honest repairs at AD.And for some reason, the woman at Velasquez is always asking to be paid in cash. Im sure she and the mechanics are pulling some fast one on the owner.

Waited 3 hours while the took people who came way after me just to tell me to come back another day... Terrible service

They are honest and to the point. They fixed my flex pipe and gave me a great price. I suggest trying them out. Definitely worth it.

All the cars I have had since I been in Joilet Ive taken to then since I found out about them. The cool this is they always show me the work that needs to hey done. Also they dont unnecessarily work too. Very honest.

Exelent service and professional

Make sure you only go there for welding or mufflers. The overheating light went on for my car so I took it in. They said it needed a new radiator, so I agreed to pay for it. Once the job was completed, the receptionist changed the agreed upon price and the overheating light would come back on. After coming back, I talked to the mechanic and he said it was fine and the light would soon turn off because it was a malfunction and the car temperature wasn’t overheating. I used the car a few days later and it overheated on the highway after a drive for 4-6 miles. They really don’t know what they’re talking about.

I needed a flex valve? For my exhaust.. they fixed it the same day within an hour or so! My car runs little new now!! They were very economical!! Irecommend them for anyone needing services!

They do great work and they are by far the cheapest. Yes theirs some bad reviews by ppl that probably expect expect to much and probably complain about everywhere. Ive been here a bunch of times for exhaust work and have never been disappointed. And remember NO business is perfect

I took my 2014 in to have my brakes done,not only did they rip me off,but they messed up my vehicle, now I have to pay someone else to fix what they messed up... they also charged me for parts I did not need,,I felt totally violated by these people,I dont recommend anyone to do business with that shop...

Been taking cars to them for 2 years they do an excellent job

The mechanic was extremely polite and professional and even worked with me on the price when i told him how much i could afford however, receptionist or whatever they call themselves was horrible, she didnt know what she was talking about and couldnt even help me when i asked her questions ridiculous that she even has a job here..

****DO NOT COME HERE!!!!****My father dropped off his car here because he thought he needs a fuel pump. they locked the keys in the car! So my uncle went to give them the spare and when they turned the key, the car actually ran like a new car. It wasnt the fuel pump it was the key he was using. Long story short we told the girl NOT TO WORK ON THE CAR... They did anyways and now are trying to charge him! They are rip offs and not good.

They replaced a thermostat but left the bolts tightened and the housing unit loose and the hose was disconnected and all the coolant was gone. Took it to get fixed again and still was overheating and smoking. This is not the first time we have had problems.

Keep up the good work. Straight to the point they dont give you any bs. Couldnt be happier, thank you.

I went to this location to finish the brake job the Crest Hill location could not do that they started. After a bad experience with the other location, this location on Jefferson, fixed the issue promptly and professionally. Also, to make up for the issues of the other location, they only charged me 20 bucks. As they are a franchise and didnt need to do that, I will be bringing them my work from now on.Update. Only bring vehicle in for basic things. 2k later and there are more issues with my coolant system than when I brought it in. Thats right. After 2k. There are more dash lights on now then when I brought first it in. Mechanic says he doesnt know how to fix the issue.

Good Afternoon everyone, Ive been reading all the comments that have been said about this shop. Thanks for the good and bad comments people have left. I remember all the people who have talked bad about this shop and maybe we have committed errors but at last we find a solution to the problem. We do our best to satisfy each person and complete their standards. Sometimes we last a long time because we want to be sucure about our job that we are doing.Thanks for preferring our services

Took my car in to get an oil change. Just before that I had my car washed (insisde and out). After the oil change I get into my car and there is grease all over my chair, steering wheel, door, and floorboard. If this is how they treat your car, I cant imagine how shoddy their internal work is.

Good service and reasonable prices they take their time to explain your car problems and possible options

Only accept cash so their prices are lower than others. I’ve only had my brakes changed and my brake calipers replaced. Usually done within 3 hours and there is a McDonalds nearby as well as a pond to sit and wait

Went there to get my muffler reattached on a Monday and was told there was no exhaust tech working today....

Located at stryker and Jefferson street Im a Stryker avenue resident and I Loved the experience with Velasquez. came in for what I needed got out with what I needed. The prices oh my gosh! Are they ever affordable or did I teleport back to 1983 prices?? Great service super cheap and gets you out in a timely fashion :Velasquez Americas neighborhood mechanic :)

Not good not fair at all, they were going to put regular oil instead of full synthetic in my lexus and I caught them then they started laughing. Be careful cars are expensive

Cheap mufflers. Good install.. Other services are very expencive compaired to shops around the area. 100.00 more for cv joint repairs. And 20.00 more on front end inspection fee v/s pep boys.

Great service, and great prices!

Hard working shop however they cut corners and take easiest, cheapest fix even if it wont last

Excellent customer service. They get you in and out. Price is ALWAYS right!!!

Long wait.cheap parts.but good work.look at ur receipt.while at desk.they make you wait long time so when u get receipt u bolt out of their.automatic say says customer wanted no warranty.open it up and look at it.parts will get u by for little while.u will be back!!!!ask were they get parts.who makes them.then go to auto parts.and ask them.theyll tell u cheap parts.sneeky.most of the price goes to shop or owner...

NEVER EVER TAKE YOUR CAR HEREthe mechanics are dumb and dont know what theyre doing and the secretaries are incompetent and dont know what theyre doing. Everyone is rude. They over charge. Go to Sooper Lube.

I went into Velasquez mufflers for a simple oil change. The cap was left off of my oil causing the oil to spew all over my car and leaving my car with well below the needed oil to run. They would not take ownership of the damages done to my car. I would never recommend you take your services here.

They never answer the phone. It’s like you have to call 9 times for them to answer

Worst place ever !!! DO NOT GO HERE !!! I replaced brakes, rotors, and wheel barrings . Most places give warranties for a year or 24 months, but not this place . Their warranty is 6 months only . Prices are cheap I guess thats why most people go there. But Ive been in to this place pretty much every 2-3 months due to the part they have replaced only to come in again after they have fixed the problem again !!! Do Not Waste your time there . They also take forever to fix a part . very unprofessional receptionist as well. I could barely understand her when i said sorry i didnt understand she would get mad !! I wouldnt even give it 1 star rating !!

They lied about the service that was done to my automobile saying work was done First i did not authorized repair or replacement of a fuel pump i told them not to do anything to my automobile second,the keys were locked up in automobile for six days and the did not let me know. I had get a friend to take a spare key over to the shop to open the door for them. After all of this the automobile wouldnt start and the shop wants to charge me 420 dollars for repairs that where NOT DONE. TO ALL THAT NEEDS WORK PERFORMED ON THERE automobile DO NOT TAKE YOUR CAR TO Velasquez mufflers and auto repairs they lie just trying to get your money. They need to be reported to the BETTER BUSINESS BUREAU I PLAN TO DO THAT I AM A 72 YEAR OLD MAN ON A FIXED INCOME AND SICKIY HEART PROBLEMS PLUS I MAY HAVE CANCER IN MY KIDNEYS, AND LIVER.

Best guys in town for exhaust...

DESERVES ZERO STARS. .Brought my car there 3 times in 3 months and charging me$1600 to fix the problems... just paid ANOTHER mechanic shop $900 TO FIX EVERYTHING THEY DID WRONG AND TO ACTUALLY FIX THE ORIGINAL PROBLEM I BROUGHT IT IN FOR . IM FURIOUS!!!

They do great work and always get us in and out fairly quickly.

Love the place for a oil change and muffler theyre reasonable with the price I dont go nowhere else but this place

DESERVE ZERO STARS!!they are scam artists and they overcharge people, they are non professional people

Will check car for free, then give reasonable price if they can fix the problem. Same day service.

This place is horrible, they dont speak to.you in english, they overcharge and the service is horrible. I wish i.could rate lower than a 1 star.

Good service, very good prices.

Great price and good quality work done. I will visit again.

Any type of car repair done, with best results.

I have returned there four times after having my brakes fixed there. Each time they say they cant hear sqeaking from the brake job they performed.After the last time I went to the other Valesqeuz and son and they confirmed that my brakes sounded bad but informed me that they are not all connected and that if they worked and fixed them I would have to pay for it. Ultimately saying that my warranty is only good at the shop where the work was done.Unfortunately I just went back to them and once again it was not sqeaking and they could find nothing wrong. Will be going to get them checked and return with what needs to be repaired. Maybe then something will be done.

Very fast service and Roxanna is so friendly!

Very good people.

Fast courteous professional and reasonable $. Highly recommend.

I went in to get my oil changed and they were helpful and it was very quick. Compared to when Id get it at the dealership so I was very please.

I had my catalytic converter stolen from them during an exhaust replacement. I would never recommend this place to even my enemies. If I could give them less one star I would.

This place is unprofessional and ridiculous!! I was given a couple different completion times neither time was my car done. The woman on the phone was unprofessional and sounded like she had an attitude. Will never return.

Excellent service and great prices

Unless you know EXACTLY what is wrong with your car, dont go here. They guess at whats wrong and keep charging you for unneeded repairs.

The machines stole my 600.00 gold bracelet in my truck... while working on it... Im so stupid for leaving it there ... DONT LEAVE NO VALUABLES!!!!!

Very nice staff

Worst PLACE IN THE WHOLE JOLIET! THEY DO NOT CARE FOR YOUR CAR! UR CAR WILL COME OUT WORST THEN WHEN U CAME IN! TRUST ME!! WORST PLACE EVER AND THE DUMB RECEPTIONIST!

Cheaper than the dealership prices. Quality of service varies!

Prices are cheap. 2nd muffler in 2 years from the same place. Im assuming it was the original tech that messed up. If its a 3 Rd time I know its the quality of their work though. Otherwise in and out

Cheap parts and long waits. They look for a reason to not honor their crappy warranty. Avoid this place!

I had my catalytic converters replaced here, and they went bad after 25,600 miles. Velazquez says that I was covered up to 25,000!!! Hiding their BS work behind 600 miles.NEVER NEVER NEVER go here! Find someone else!!!!!

This place is the worst shop ever. Waiting for two hours and never even brought my car in. DO NOT COME HERE!!!!!

Great service and prices

Went in to fix my resonator. They took it off and broke it evends more and slapped a pipe on instead.

Great work great prices.

Very friendly, professional and fast service!!!

They took care of my exhaust problems nice people and at a good price all of my exhaust business will go to them

Fast n friendly service

Came in for a quote its been an hour of waiting and Im still here

I will never go anywhere else for an oil change!

Great service!!

Got me in quick..

Great people.

Been going there for years.

Husband takes his car here this morning to have his exhaust system put on and leaves from there with no breaks...he calls me telling me he cant stop..has gone through many red lights and stop signs because this place jacked up his break line..they come and pick it up to fix it bring it back and once again break fluid all over the ground..they need to fix this and figure out what they did wrong..but so disgusted with this place😠😠

Great work!

Very good

Fast and good prices

No comment

Great mechanics

Very long wait times

Really bad service

Prices

They did a good job on my car! 👍🏻

Excellent Customer Service!