Good, we couldnt find what we were looking for. In their defense, we cant find it anywhere else. I was disappointed that the two guys there were trashing the female cashier, saying how long she takes in her breaks, you know, same when she goes to the bathroom... wow, maybe she is in her period, or has a medical condition. Bottom line, dont talk about your coworkers while customers are there.

The store was clean and organized. I did not have any questions today however there was at least 1 employee in every isle or every other isle to answer questions. The cashier was helpful and explained the extended warranties on some of the items we had bought. I found the cutest 4 inch table saw, and I course I bought. My husband just shook his head.

Sometimes people give Harbor Freight a bad time, but they always seem to come thru. The quality of their offerings keep going up, and they always seem to have what I need. I needed a 9mm hex socket, one of the most obscure size items Ive ever needed. Checked 3 other places with no luck. Came here and they had one as part of a nice set, so I got the whole set. I was able to complete the brake job on my daughters car as a result. Way to go HF crew!

Helpful staff, low prices, and great selection. Quality of the tools is surprisingly good. I bought a $30 toolkit several years ago, and still carry it to job sites to this day.

DIY! This is a great place for a lot of really useful tools. Been shopping here for four years. If youre in need of getting something done on a minimal budget their selection can get you there. I picked up 2 ramps, 2 jack stands, and a floor jack all 3 ton for $200, was able to save a lot of money by not having to pay shop rates of $80hr to $130hr. I will keep buying here to save money on the things I can. Not everything is top quality but the price reflects that. Staff is always friendly and helpful.

They had the tools I was looking for. The store was clean and organized. Associates were friendly and helpful. I would recommend a visit.

This Harbor Freight is very consistent with every other Harboe Freight store out there. They offer all the same variety and amount of tools and merchandise. Have I mentioned how low their prices are? I love how low the prices are. And then they stack good sales and the 20% off coupon on top!!This location was clean and organized. The staff was friendly and helpful. I was able to easily find what I was looking for quickly. I was able to pay fast and leave. Easy and plentiful amounts of parking.

Great place, the minute I walked in I was greeted with kindness and help. The associate walked me to the aisle I needed for the project I was completing. Very pleasant and even gave me suggestions on what I needed and was very helpful!!

Super place as always. Brought my daughter this time. We got everything we came for. Got my discount too.

Helpful staff and good cheap tools for one-off projects.

I never found they didnt have exactly what I needed and was looking for. Well stocked. Helpful employees.

All kinds of tools that you need jacks to fast service everythings convenient Love the prices very low.

Me personally I can spend hours in that storm and I Cant Tell You Why.I love this place

Harbor Freight does serve a purpose. Today however we learned that almost 100 percent China tools is not good during a pandemic. Drove 40 miles to grab a band saw for the shop......was out of stock and no idea when it will be available.

Great place, has a lot of the weird stuff that other hardware stores dont carry.

Management definitely knows their business and are very friendly and helpful when you need it.

Ordered a toolbox only took 3 months to get it, when it came in it had a puncture in the crate.Unpacked it (what a nightmare) to find small scratches and small ding . I waited so long I’ll just deal with it.

They are getting to expensive . They were good and affordable. Now they are cheap tools for full price.

A+ for customer service. We purchased a welding helmet 4 months ago to have a spare, but only opened it today to find the wrong model was in the box. The manager quickly resolved the issue to our complete satisfaction. Very professional, courteous, and supportive of the local schools. I highly recommend this location.

I know people make fun of harbor freight for cheap tools, youll just have to know what youre buying. If youre not a professional most of their tools will be just fine. Their jacks are really good for instance. They also sell mid-ranged stuff as well. Staff are usually friendly but theres a line to check out usually. Stock is good, store is clean.

Returned a broken part on power washer.. They have me new one.. Great job.. Thanks...

Great place to shop for tools and accessories, from budget friendly to some top of the line stuff, and always great service.

Come and get it......Top notch quality from over seas!!!! Staff is always helpful and the store is well kept!!!

Its good for a quick stop for something you might be missing in a project.

I wasnt able to find what I was looking for but the help was great and Ill be back!

Always find what Im looking for, great store, better prices.

Great place good deals on tools

Robert was a great help in purchasing the 3500 inverter generator, and signing up for the Harbor Freight credit card for future savings. From beginning to end Robert was professional, courteous, and knew what he was doing.All in all, the Kalamazoo Harbor Freight personnel have been great. I recommend this store highly.

I needed a particular tool and stopped in. Rolled up to checkout. She asked if I had any coupons. I told her I hadnt been getting the 20% ones in the mail and she said they werent sending them. I asked to use them on my phone, she said none available. I had no problems getting the discount in Florida recently. I wasnt going to argue and paid full boat. As I was gathering my purchase and the next customer came up the clerk asked her if she had coupons, she said no, the clerk asked if she wanted some sent to her???? I think Im done with this place especially since I could have bought a higher quality tool online for less

Very helpful staff. Helped me load my stuff. Thanks

Always love this place for basic tool needs. Not the highest quality but great for wrenches, screwdrivers and such. Minus a fence stretching bar, they have most everything you need.

Due to the covid the cashier never touched our items nor did they bag anything & never asked if we wanted our stuff bagged. Very poor customer service skills.

Helpful staff and great selection with more than reasonable prices.

Other retailers have kept their prices the same yet this company increased the price of gloves to 3 times as much. This was our final trip to Harbor Freight. We will spend our money elsewhere.

Will go to if I cant find what I need elsewhere. Last choice option

They had so much it was overwhelming but I saw no staff to help you find anything. The tools were well priced though.

Perfect place to get a birthday present for that father who has a lot of tools.

Did not honor my RetailmeNot coupon! Manager was rude.

Did not have what I wanted

The prices are almost braging min but the quality kind hits añ just misses. Oh an sadly they have to restock returned faulty parts. Painted a multi meter blu e and it failed to function properly. They returned it to the we shelf!!

The manager was super nice and very helpful. I was thankful for the help.

Always great deals and fun way to waste alot of time trying to find things you dont need to buy. Clean, organized, friendly staff as well. Cute girls often round here 😜

Employees are always friendly and helpful. Keep in mind that their standard tools are not heavy duty but are great for home use. Cant beat the price, good coupons, good store sales. Always fun to walk around to see what is new and what I cant live without.

Buy most of my specialty tools here

Didnt have what I wanted this time, oh well

They have all the things. I always find what I need plus a bunch of stuff I didnt know I needed.

Very helpful lady good service and prices for my needs.

Great tools

Good prices and a big assortment of tools.

Good tools good prices no hassle returns.

The lowest prices period and the tools are actually just as good quality as the leading brands. I would highly recommend this place to everyone. Ive been shopping here for years and never had a problem.

Very helpful staff. Staff member assisted me with putting item in car.

Great deals

Always great deals.

Stopped to pick up my annual supply of gloves for my husbands xmas presents. Great selection of gloves for everything project.

LOve this place

Whenever I go to harbor freight I always buy more than what I originally went for. They have a great selection and fair prices. The staff is very knowledgeable and willing to answer any questions. Most hardware stores are all about men. Harbor freight makes even the women feel confident in their purchases.

Decent tools for dirt cheap. Yes, some of the things are not that great (power tools) most things have a good warranty so you use it until it fails then take it back and exchange it for a new one. The hand tools (wrenches, sockets, etc.) are just as good as craftsman and other popular brands. With a good sale and some coupons, this store can soak a lot of time and money.

This store is just loaded. All the stores should be this big. Just kept finding equipment or supplies I need. Finally just had to stop. Coming back again.

Harbor freight has just about every tool you may need. Great prices.

Good tools and at a good price.

Lazy females and no great selection

I knew exactly what tool I wanted but couldnt find an employee (aside from the busy cashiers) to help me locate it. When checking out, I asked about what current coupons where in effect and she had no idea. Its a good thing we have purchased tools here before and had employees help etc. or I might not return. The tools are usually a good quality and most items you find on their website are in stock in the store.

Really tired of the “fine print” on the coupons. Been there multiple times lately where I didn’t read the “fine print” and was denied using a 20% off coupon. Make sure you bring a magnifying glass and thoroughly review coupon before any attempt at using it.The last one I located a date of 1/31/2020. So I go in there to use it. I got this coupon on 1/24/2020. I tried using it on $4 of batteries. We are talking .80 here. I was denied using it. I was supposed to wait till AFTER 1/31/2020 to use it.All I’m saying is if you are giving out a 20% off coupon with “fine print”. Make it easy for customer.I will Stop shopping here for now. It is no fun trying to look for a tool, while scanning bottom of coupon with magnifying glass to see if it can apply to a tool you may want. Or did coupon change from “use before” or “use after” date. You just want to go into store and purchase what’s needed.

The prices are good and so is the quality of the tools and other merchandise here. The people who work here are also friendly which counts for a lot, so I will enjoy coming back again in the future.

Nice smaller store. B

Who doesnt love this store.

Great tools

A tribute to the customer base at Harbor Freight in Kalamazoo. A young man approaches me, wearing his Covid-19 mask and asks if I am the one that is riding the ADV motorcycle parked out front. ( It was obviously me given the riding gear I was in.). He says “Sir, if that’s your bike out front you’re getting a flat front tire and fast - you gotta go!” He bought me enough time to get it pushed to the fuel stop before it was completely flat and off the rim. Thanks for saving me the headaches and the dough kid. I made it home to ride another day. Additionally, the staff is always available to assist at HF of KZoo... But you already know that.👍

This is one place I go to get majority of all my tools So This is Love spot for me

My husband Loves this place! Has a lot of tools

Husband was in aww!

Great place and good prices!

Workers are great and helped me find what I needed fast so I could get home and get to work.

You know what youre getting. Great place for tools if youre not looking for big name brands

Cool place.

The Manager at this location is outstanding his customer service is impeccable. Always has a great smile. He always has a customer first attitude. I highly recommend this store.

Great tool selection. Great source for those off-brand tools that you really dont use that often and dont need to spend a lot of money on. Always check their Ads and download the App on your phone. If you dont youre paying too much. Usually save 20% with the App.

Clean restroom. Knowledgeable staff. Everything in stock.

I love harbor freight

They have lots of tools but not the top quality ones. I give them an ehh on pricing the prices are low but so is the tool quality

Items were well marked, very easy to find. Employee we dealt with was knowledgeable and friendly. Product well built and well worth the price. We had to exchange due to a non-functioning battery and we were treated well and the exchange was made without any problem. Thank you Harbor!!

Good place to get cheap tools. They also have very affordable tarps. Not always the highest quality tools but always the cheapest price.

Very happy with the Kalamazoo locationIm from Battle Creek and will no longer do business with the Battle Creek store because of their service and treatments during this covid situation

Good tools at a decent price.

Great selection and service

Love this place.

Great place for tools if youre poor

The store is reasonably organized and the product is diverse. I find the hand tools can be a bargain. However i dont like how the set tools skip sizes. It seems they are some of the sizes i use the most. Not the stores fault, but the company could do a better job!

Love this place. Ive spent hundreds on all very well priced tools and have only have had less than a few tools that have broken and needed to replace. I will always be a harbor freight shopper before snap on

This store used to be decent, and they stood behind their product warranty. Until now it seems. Ive never had a problem, but Ive noticed recently they seem to be understaffed, as well. Ive bought plenty of products at this store over the years, never had an issue with a return due to defect or failure. Today I tried to warranty a lifetime product and was not only denied, but treated rudely. The manager who came out appeared annoyed right away, did not introduce himself, was rude in his explanation and argumentative. This speaks volumes to me about this store and how they feel about customer satisfaction.

Love it

Love this place! I couple some hours in there. I usually go in for one thing and come out with a whole basket !! They have come a long way in quality!

And I have the tool I needed

Always love harbor freight. Freshly remodeled store lay out is inviting. Generally cheerful and helpful staff. If your looking for the right tool at the right price, look no further. Make sure you sign up for coupons if you are a frequent DIYer.

Its harbor freight...

Was a good experience

Great selection of tools at a very reasonable price.

Had to do a return and look at some equipment. The store manager was very helpful and nice. They even made sure I got the right discounts.

Customer service is helpful. It was a quick trip.