Michelle is friendly and pleasant. When I need to order something, I can usually get it within the week. Which is nice.However, Vlietstras service is really lacking. When they built our pool 20+ years ago, they did a fantastic job. We have loved our pool and it has been care free for the most part. However, after that many years, the surface is a getting rough and needs some TLC. I have tried all summer to get someone to come out and let me know my options, but I cant get anyone to come out. The only thing I hear is we are so busy. When I call, I dont even get a return call. Guess Ill have to go somewhere else.So if you need to order a part or chemicals, give them a call. Otherwise forget it.

We had high hopes of finding someone to maintain our equipment, open and close annually, and perhaps sell and install a new liner for us.Let’s start with our first impression:Back in early September, we stopped in to ask a few questions and schedule our closing. The woman working the front counter was obviously very tired and didn’t really want to deal with us. I asked about ordering a custom spa cover. No, they can’t do that. Hmm… pools and spas, right? Ok, what is your payment structure for pool services, such as a fall closing? She had no idea what I meant… Nevertheless, we gave her the benefit of the doubt. We all have off days! So, we scheduled our closing for 10/22/2021.Fast forward to Friday, 10/15:I received a call from a woman named Michelle (not the same woman, I am told). She wanted to know if she could schedule the closing for Monday, 10/18. Well, we weren’t prepared and it’s 5 days early, but hey, why not? I was told they work hourly, so we’d just throw a few more bucks their way for closing, as we hadn’t finished everything we’d hoped to have prepped for them yet. However, we did spend a large part of our weekend getting as much water drained as we could in the time we had left, laying out the cover, and prepping the deck area for them.10/15, 10/17, and 10/18:I called and left messages with 3 different extensions asking that someone call me ASAP. I just needed someone to call me before they came to my address.All we wanted was to discuss where everything was located, and what we had done ahead of time.By the time I did get in touch with someone at Vlietstras, I was informed my pool closing was completed and the service tech had already left.This was Monday, 10/15, at 9:27am.I work close by and ran home, as I had intended to do to speak with the service tech.Here’s what we found:1. My diving board, which had never been removed, was sitting in the back corner of my detached garage. This is not where the pool equipment is located. This is not where anything for the pool is located. What business did this tech have being in that building, let alone traversing a mountain of equipment to sit my diving board in the back corner??? This person went into a closed up building, saw there was no pool related equipment, and continued in and around.2. After removing part of the now installed safety cover, we discovered the jets had not been blown out, and that the water level still was above them. No anti-freeze in anything. That can crack the pipes, fittings, your filter, your pump, and any other hardware connections that are in the way!3. They installed my safety cover that I’ve used for 4 winters, with new connections in my cement - not using existing ones. Yes, you read that right. They put several new anchors into the cement that surrounds my pool, even though the anchors that have been there for years and working were extended by us for them to use.4. At this point, we’re wondering: Is this some sort of master plan to get more business in the spring??The phone calls:If you’ve been paying attention, I’m sure you can imagine we had some questions for this business. Michelle is apparently the scheduler *and* office manager. She admits she knows absolutely nothing about the workings of a pool, closing one, how pipes freeze, what a winterization or pool closing entails, etc. etc.As a result of her inability to discuss what we found had happened here, we asked that her boss (the owner) please call to discuss…. Michelle called us 3 times instead, to tell us this is how the do pool closings. Mind you, she didn’t understand our questions and certainly couldn’t answer how this wasn’t causing loads of angry customers.As of 10/25/2021, my husband is still waiting for the owner to call him.So, after everything:We uncovered half the pool, drained the water down below the jets, added winter chemicals, blew out the pipes with our air compressor, dumped rv/marine antifreeze into the filter, pump, and all pipes, plugged the jets and skimmer pipe, and re-covered the pool ourselves.

Wow what awesome service in the middle of the February 2021 deep freeze!! Circuit board on our hot tub went out on Friday night and needed to be replaced. Left a message on the Vlietstra voice mail on Saturday evening and how amazing - their service tech came Monday and in sub zero wind chills made the repairs. Hats off to these guys!!

Whenever we have gone to this pool place we have had the best attention given to us. We have gone twice during the virus and the woman who has waited on us is so kind and pays attention and doesnt get distracted by other people and really wants to help. Never give this employee up.

We had our pool opened by Vliestra and is was amazing. Customers for life!

Really great. I was lost and needed directions.They were so helpful even going the extra mile to make sure I got to my destination safely.

Fantastic service! Came to see me in the dead of winter and fixed my tub with no problem. Would use them again.

They charge $7.00 to clean hot tub filters. Best price we could find in our area.

Getting worse by the season. They hire cute girls that unfortunately know nothing about pool care or chemistry. I went in for a closing out yesterday and long story short she told me the process and chemicals to be used is the same wether an above ground or a 40,000 gal inground! And to top it off they give you crummy service with ugly attitudes. Its too bad since we all love to support our local family pwned business. Had to go down the road to Locey.

I purchased my hot tub in 2010 from a dealer in Mishawaka, IN. After dealing with their below standard customer service I decided to search for another dealer, On the Watkins Mfg website it states they have unparalleled customer service. I had not experienced that with the original dealer. When it was time to purchase a new cover I decided to search elsewhere for a Hot Springs dealer. Luckily, I was introduced to Vliestra Bros. What a wonderful experience. I can truly say they know what unparalleled customer service is. I will continue to give them my business even though they are farther away from the original dealer. They appreciate your business and it shows. Thank you for a great experience!

Great service quality products

These guys have exceptional customer service!

They have never returned a phone call. Ive been reaching out to them for a couple years.

Excellent.