Joca and Taylor were awesome. They helped us switch over from Verizon and were very nice. Joca talked us through what to do and was very professional and knowledgeable. I am glad that we were able to make the switch and that she could help us. She is a hard worker.

We had a great experience with Joca and Taylor. I called in and asked about switching over from Verizon and spoke with Joca, she was very kind and professional. When we got to the store a few hours later she still remembered me and what I had called about. They were very patient with us and covered all the bases to make sure we were taken care of. Thank you for being so good!

I came in to buy a new phone and Diana Howick had to teach me how to use it she even had to teach me how to do a QR code. Natalie was also helpful when she was a helping others. Ive been with T-Mobile as long as Ive had a cell phone for about 19 years now and only reason I stick with T-Mobile is because of the kind of customer service I received tonight!

Associates so helpful and kind. Appreciate an awesome upgrade.

We were helped immediately, and the process was flawless! It did not take too long, and the Representatives helped out so much! They were very well trained, and knew their facts!

Sophia and Tori were beyond helpful. We had a unique situation and they were cheerfully professional and gave great suggestions. We left smiling and had a perfect plan and phone. Highly recommend this location!!

Tori is fantastic! We upgraded a phone and got watches. It was the smoothest, quickest, most pleasant experience we have ever had at a T-Mobile store! I think she needs a raise. :) Thank you Tori!

Fast great service. Friendly atmosphere. Love T-Mobile!

I have always received excellent customer service at the kaysville T Mobile. Today, August 4, I had the privilege to have Sofia and Tori wait on me. I had had a very stressful morning with other matters than my phone. I came into the store to get a screen protector put on. They were very kind. They suggested I by a device for my truck that provides road side help ( which is what I had needed earlier), diagnostic etc. they really helped me feel better about my day. Thank you T mobile and extra thanks to Sofia and Tori.Kathleen

Takes care of us. Great manager. Irreplaceable. His team is just as good. So friendly,comfortable and knowledgable. Michael Wolf has helped me for over a year,just because,Im challenged. Great guy. Wolf is a great asset to your company.

Staff was knowledgeable, courteous and friendly. The gentleman that helped me quickly solved my problem.

Most Dishonest store I have ever done business with. I bought from the store manager and he assured my they would not adjust my bills going forward. From the first bill on I have been constantly trying to correct the incorrect billing of my account and they will not even do anything to try and resolve the issue. The store manager has since left and now they tell me my issues were with him and they will not even try to help.I cannot recommend that others go some where else enough to buy your phones.

Fantastic!! The associate I was helped by helped narrow down what phone options that I was looking for. They helped me get everything transferred over to the new phone. And I love the new phone!

Got the phone connected to my car, yes!

I am very grateful to this store and the manager Michael because I thought all hope was lost for us to return my husband’s phone because we went to another store in Provo and they weren’t helpful to us at all. Michael was so much help and went out of his way to ensure we were satisfied customers. We had to go back for our card but we were so happy to get everything worked out in the end. They are very friendly here too and offered a water bottle for us. I definitely recommend this store specifically!

I went into the store on Friday (yesterday) to return a cellphone boost. I was told by a customer service rep to just go in and return it. Well with more miscommunication with T-mobile I was there longer than I had planned for. The girl behind the counter assured me she will make sure it will all be taken care of and she will call me before she left at 3 to let me know. Still waiting on that call/promise that was supposed to happen 24+ hours ago. Another promise = another lie.I have hated t-mobile from day one and counting down the days I am able to tell them goodbye!! 3 months to go!

We had a great experience in this store today. Both of the employees that helped us were friendly, professional and patient.

Great experience. Phone was acting up but turns out a new sim card was what I needed. The guys were a huge help and the phone works great.

Had a great experience here. They were knowledgeable about iPhone services and devices. Great management. Will come to this location again.

Amazing and helpful customer service. They work as a team to make sure you get what you are looking for. They are patient and understanding and gave My husband and I amazing deals! We felt welcome, valued and well taken care of.

Mike Wolf did an amazing job at helping me in my sticky situation! He’s the Manager at the T-Mobile in kaysville. He stayed late and was very kind and got me taken care of as quickly as he could. I appreciate all he did for me.

Staff was too scatterbrained and uninformed.A process that should have taken about 30 minutes took three hours and the girls helping us didn’t know what they were talking about.We were excited to switch from Verizon because we thought we would save money and get new phones even though our phones were only a few months old.We were told that we would get our new phones for free and that our plan would include perks in it to make it even more worth it to switch.We are now regretting switching because we don’t have the perks on our plan like they said we would and are paying for the phones.

People there were super friendly, got me signed up on a killer deal.... Or so I thought.But after leaving the store and realizing my data didnt work, and turns out the plan they offered me didnt really exist I got really heated.After taking a full two years off of my life by anger overwhelming me, I finally got on the phone with T-Mobile. The customer agents, even the ones in India after hours, were great. It took a full 3 hours for my phone number to port over, and once that was complete everything worked great.Ill never trust anyone in store again, dude promised me $50/month for Post-Paid 10gb/month plan. Turns out that doesnt exist, best they could offer me is $60/month with auto pay. Because the customer service agents were so nice, Im gonna give them the benefit of the doubt to try out the service. But this store can go shove their thoughts and promises up the tail pipe of their own human body.

We have gone to this location multiple times. The staff has always been friendly and helpful. They have always tried to get us the best deal possible. They have not been pushy with us. It takes time to get a new phone onto your account - it doesnt matter if you go to the location, another location or call customer service on the phone. I dont mind waiting when the staff is kind. I hope this store stays this way for a long time.

I went in on 05/09/2017 for a new screen protector and had four customers in front of me. Having read previous reviews, I was nervous. However, the customer service provided and the care and attention to detail were above and beyond. Eddie and Malcolm were both assisting multiple people. Malcolm got to me within 2-3 minutes, helped me find the right protector I wanted, and then put it on my phone for me. Both he and Eddie were so pleasant and kind and helpful. In fact, they were so kind, I brought up that the location did not have great reviews for some reason. I was told there had been a change in staffing and they were working hard on improving. It was definitely noticed in my visit yesterday, and Ill definitely be back! Thanks!

I was very disappointed in my visit they took forever and couldnt figure out the problem I was frustrated 😤

Every time I came in to the kaysville store they start helping me and then other costumers walk in and they stop to help them when I was there first!! SERIOUSLY FED UP!!

I Absolutely Love This T-Mobile Location!! I was deeply hurt in the past, but I assure you that ALL these employees ARE Mobile Experts that know their stuff and are Absolutely Fantastic to work with! I strongly recommend this store to anyone and everyone! If you are on the fence... Go To This Location!! It Is Worth It!!!

Good and fast professional service

I was super impressed with the folks here. I had several problems (none of them their fault) and they resolved them and helped me understand some cool features. I also did an upgrade here and it was the best price I found. The corporate store wanted another $75 more. They have earned my Business. Thank you

I had an outstanding visit at the Kaysville, Utah location. Wolf was highly informed and answered all my questions to the best of his abilities. Wolf went above and beyond to work with me. I went home happy and relieved that my issues were resolved. Would recommend to a friend.Thanks Wolf.BP

The service was great. Warm and welcoming. Wolf was especially helpful and flexible with my needs and wants.

Very helpful as always

This store is under new management!The team of Mobile Experts are always eager to help you and make sure you have the best in-store experience possible. Weather you joining the T-Mobile family or upgrading your devices, theyll answer all your questions and set up your new devices so you walk out working!

Should have known to come here first! We have been trying for 2 months to get internet into our store in Ogden and its like we live in the 1800s cause no one could get a line in! Finally went into T-Mobile and Michael and Nathan helped us add a actual hot spot which would run 10 devices! Hello! They were fantastic. Spent over an hour with us making sure everything was good and ready to go. Seriously, Thank you! 2 Chicks & A Toolbelt

Went into this location looking at switching plans. Right up front I told the kid helping me I priced around and they where less or same amount as other plans all I care about is I dont get told one thing then something else happen. I told him I have a month or two with my current provider then want the switch he talked me into setting up the plan that day so I locked in the deals and they wouldnt switch the numbers until 30 days. I was hesitant because I wasnt exactly sure what day I would be out of my other plan. The salesman said no problem if everything dont work out you cancel before the 30 days and we will refund the money you pay today and you wont get a bill I said you are 100 percent sure on that and him and the other employee said yes a hundred percent. I said one more time you dont have to sale me Im switching either way I will just wait if I need to and once again he said I dont lie about this stuff I dont make comission on these so I have no reason to lie. Very long story short I went to cancel and it was all a lie no refund and I had to fight the Bills it was a joke not only did it turn me off of T Mobile but I will pay extra just to not deal with people that lie right to your face I would do a 1 star if it wasnt for the manager getting the payment stuff worked out no refund but he did help me with the other.

Im only giving this shop in specific one star because I was able to walk out of the store with a new phone in hand, which was nice dont get me wrong, but it wasnt the phone I originally wanted. No big deal, I just dont like being lied to about some bundle deal with a screen protector and case for my new phone included when I purchased said phone then not getting either of those that day. That was Friday and I still dont have either of those. Sad thing is my family has been with T-MOBILE for years, Im talking well over a decade and I get lied to like that? Thats a damn shame. Seriously. Im never going to this location again and will be sticking with the Farmington location permanently.

I dont know what all these bad reviews are for, but i went in looking to switch from sprint, it took them a couple days, but by the end they figured out how to unlock my phones, which i didnt even know you could unlock phones from sprint. they kept me updated the entire time as they were doing research to figure out how to unlock my phones and they put a plan together for me and gave me 20% off! great store! very nice people!

4/2Jeremy and alexis were great. They were willing do whatever they truly could to help me get the best possible service I could ask for. They go the extra mile! I highly recommend consulting with them on your cellular needs. RESPECT 👊

In March my wife and I went into the store to switch from Sprint. Long story short, we were told there was an awesome promotion where not only would we get a rebate for our phones but the equipment as well. The equipment that was pushed on us (wireless chargers, a car charger, phone cases, screen protector, Sync Up) because it was all supposedly a part of this promotion. We were hesitant and asked a lot of questions but were told all would be taken care of. Turns out this was false. We did get a rebate card that covered most of the cost of the phones but nothing else. We went into the Station Park store which is corporate and they let us return everything and really took care of us. They also told us that the Sync Up (which was supposed to be $10 a month) had been put on the highest data (6G) plan-without us knowing. The representatives at the 200 N store were very nice, but we were very upset at the dishonesty and do not appreciate the headache it has been to get everything sorted out. We will not be doing business at this store again.

I was having trouble paring an I-watch with a phone. I went to the Kaysville T-Mobile and they fixed the problem so quickly and gave me a hat as well Great friendly service.

My husband and I went in looking at the BOGO deal on the Samsung Galaxy Note 10+. The staff was super helpful and Wolf helped us get setup with our new phones, plus an extra line and free phone for our son, as well as a new bluetooth speaker.. a few days later when something weird was happening with our bill we went back in and Wolf had it sorted out in about 30 minutes.Ive been a T-Mobile customer for a lot of years and this is one of the best stores Ive been in. Theyve always been willing to help me with whatever I needed.Were living in Layton and always willing to make a longer trip just to come into this location.

Every time Ive gone into this T-Mobile the staff has always been super helpful and kind. They always try to help you get the best deal. :)

Awesome experience! I was really shocked to have read all the bad reviews from months or years back. New employees made the difference and were very knowledgeable. I had Verizon for years and switched to T-Mobile when I heard theyd buy out my contract. Had a guy at this location get me started with a 5s and Ive been loving it! I really felt taken care of. If I have any questions about my phone or bill, Nates my go-to guy!

Very rude customer service as soon as we walked in. Maybe Alexis was having a bad day, but we were shopping for phones and she made us feel like a burden even though we were the only ones in the store at the time. We left pretty quickly because she was so rude. I won’t be returning to this store.

Customer service was great. Alexis was very helpful and enjoyable company as what we were doing took some time. Thanks

Unhelpful and dishonest

This store has new management so disregard all other reviews. I was there today and Kris helped me. She was awesome! She was friendly, knowledgeable, and willing to take the time to help me solve my phone problem. Im glad I went to this store.

I think a lot has changed since those old bad reviews. I went here a few weeks back and had a really good experience, they were fast and let me know my options without trying to pressure me one way or another. I would definitely go back.

Walked in there were 4 workers and 4 customers. I was next in line. It took me AN HOUR AND 15 minutes to get to talk to someone. They are very slow at what they do. Nobody acknowledged that I was even in the store. Do not come in at anytime unless there is no one else in the store.

AVOID AT ALL COSTS!Sam was absolutely terrible! I came in to transfer the phone to another person and he said he can’t help us because we’re in “direct competition of him selling a phone to somebody and that we’re taking money from his paycheck by coming in”. Apparently he has a counter that clocks the visits and if he isn’t selling you a phone he doesn’t want to help you.We were just swapping a phone out between our lines and he got very hostile. Maybe he was intoxicated?Whoever owns this store is a joke and need to re-evaluate what “customer service” means

Very good. Staff was considerate and resolved the issues I was having. Jeremy was extremely helpful.

This store was awesome. I dont know what other people were talking about. I needed a new sim and they just fixed it. They also saved me 30 bucks off my bill.

My experience with this t-mobile store was the worst consumer experience of my life.I have been a t-mobile customer since the days of voice stream back in 1999. I have always been happy with t-mobile until my experience with this store ruined everything. I went to upgrade mine and my wifes phones at this store, they had a special on the phones I was looking for where if you purchased one the second one was free. The sales person there told me this deal was good for upgrades as well, he also told me several other things that were completely untrue. He promised several discounts that were a complete lie, no one else can even tell me what he was talking about. He told me what to expect on my first months bill and when I got the bill it was nearly twice what I was told. I was expecting about a $150/month bill for two smart phones on a family plan, when I got the bill it was over $300.I went into the store to talk to this guy and he spun some web about how my next months bill would be right and I would see a discount on that bill to correct the previous month. Once again, a total lie. I received the next months bill which was the same as the first. I called t-mobile and they said that I had to resolve the problem with the store. So I went in to talk to the manager and after coming back on two different times when he was supposed to be there, I finally found him in the store.The manager was no help at all. He basically told me that I signed a contract and that I should have read the fine print before doing so. NO HELP AT ALL. The only option I had available to me was to cancel my service and pay the early termination fees. After everything this stores dishonesty cost me $858.64 that I should not have been required to pay. I will also never use T-mobile again since their side was completely unwilling/unable to help me resolve this problem.I seriously considered taking legal action against them but I just dont have the time to bother with such dishonest people.

So dishonest and deceiving, especially the Manger. They also brag about how much money they make based on how good they are at making sales. Nice people, but do not trust what they say.

Between broken phones and password issues these guys and gals always go beyond taking care of me. Thank you team Kaysville!!

Staff was friendly and welcoming. The were easy to talk to about options and the new phones coming out.

Do not shop at this location. I needed a replacement SIM card for a Nexus 4 and this location insists on charging $20. A total change from a few years ago when they did it for free. If you need a replacement/exchange SIM card, go to the Clearfield/Clinton location since they do it for free.I called T-Mobile customer care about this issue and he said it is up to the Management at each location to decide if they charge for a SIM card. My business will now go to the Clinton location for phones/accessories at T-Mobile. I have had a lot of lousy experiences here, but now that I know there are good T-Mobile stores, with good employees and good managers I will go and support them.

When we declined an upgrade offered to us be the sales associate the man became somewhat hostile. The associate was arrogant, rude, and relentless in pushing a sale after we declined it multiple times.We went a second time hoping we would have a better experience, but unfortunately we had the same experience. I would avoid this establishment and drive a little further to the Farmington location. Much better service and friendlier associates.

Getting a phone replaced here is an absolute disaster. The people are unkind, unhelpful, and do not do anything to provide a positive experience. The phone came 3 days later than expected for a warranty replacement. I was told I would have to pay to swap a sim card to a different phone which I already owned for a temp. While I was waiting, the manager appeared to be having an argument with his parents, forcing me to wait longer while he sorted whatever personal problems he had going on. I will never go back to this store, even though it is so near to me. It’s worth the drive to go somewhere else.

Sky was very nice and made a good experience

The staff at this location were helpful. I can see how others complain about how long it takes to be waited on. But I rather they take their time with every customer, then to hurry everyone along.

The employees were very helpful and friendly. Ill be happy to go there again.

The staff here have always been helpful; however, the wait times for assistance can be long even if there are only a couple of customers a head of you.

Very friendly staff, very patient. They spent over 3 hours helping me and my family decide on what phones to get, and where extremely patient with us.

Michael, and Nathan are truly amazing! I love this t-mobile location!

Had a few problems was able to get the problem resolved a little bit of miscommunication about the carrier freedom but otherwise good service,

I usually come here for my T-Mobile needs because the staff is very helpful and quick. The issues I have are because of T-Mobiles stupid policies and restrictions, but Ive had the staff here do their best to overcome those idiotic rules enforced by corporate.

They really are going the extra mile thanks so much!!!!!

They do a great job!

This is not an official T-Mobile location. I went here for help in replacing my phone under warranty and was misinformed and promised a replacement. I was given the run around for weeks being given different info every time. These employees dont know what they are talking about. Save yourself time and go strait to Farmington station. Thats an official affiliate location.

My wife and i have been to this location many times. We always get greeted right when we come in. Some times there is a line and I have no problem waiting for the ppl that get there first. I am always helped asap and the staff although dont always know all the awnsers... they do take the time to find the awnsers I need ... thank you Kaysville T-Mobile for providing a great experience at a decent price

My mother went into the Layton Hills store to see how much International Calling would be. Zane, the salesperson at the time (who is now the Assistant Manager at the Kaysville store), checked her account and saw she was qualified to get speakers and headphones for the just the sales tax because she was a valued customer for 10 years. She thought this was an amazing deal of course and bought four of them for the four lines she has. He also said that it would lower her bill by $10 a month. Little did she know that he was lying about everything. The sales tax price was merely a downpayment and she owed over $800 for the speakers and headphones. He also lowered our data plans to get the $10 off but didnt tell my mom. She didnt see the amount on her bill until it was too late to return the items. She went in to speak with a manager at the store and he said there wasnt anything he could do. He gave her a $50 credit and told her to call the T-Mobile Loyalty department. She got ahold of a lady and she told her she would call her back with what she can do. That was two weeks ago and the lady has still not called her back. Salespeople should disclose everything about transactions even if the customer doesnt ask. This cold have all been avoided if Zane had been honest and told my mom everything about the transaction rather than pulling her in with a made-up deal just to get a sale. Worst experience weve had with T-Mobile and now were stuck paying over $800 for something we thought was going to be super cheap. I have never seen such dishonest business practices and am ashamed to be a T-Mobile customer.

Awesome staff verry helpful and friendly I love going to this location

30 minutes waiting without being greeted, 1 employee working was on a phone call the entire time, not even with a customer.

Mercedes is the most amazing dealer in the t mobile universe

Extremely long wait with 2 people in front of me and 3 behind me. Man behind me kept insisting he needed help with text messaging, I was there to replace two SIM cards they gave me that were the wrong size. They went ahead and helped the man behind me when I was clearly there before him and waited 20 minutes before he even came in. I will not bring my business here and will not recommend to others either. Please have more than2 employees there on a Saturday!

T mobile in Kaysville rocks. They had my daughters screen protector when 2 other stores were out.

Poor serivce + theyre sooo slooow. we went in to get a new SIM card (which we called ahead for and had it waiting). after 30 minutes and no help, the customer in front of us left, then we did. employee had to unlock door and didnt say anything as we left (or when we entered). while he was helping the 1 customer (for the entire 30+ minutes) he was sooo slooow. he just chatted and small talked and showed no sign of working quicker. it was like watching him in slow motion. (we went in tues., jan. 28th)

A year ago I bought a used phone from this location when they convinced me I was getting a phone worth hundreds of dollars more than it was. That phone crashed all the time, and overheated so bad you couldnt touch it.Recently I went in to get a new phone, and somehow an even worse phone (a new phone at that) ended up in my hands. They will say anything to get a sale. Do not trust.

These people are severely unprofessional. They sat around and chatted with customers as their line got longer and longer. We waited over 30 minutes to get help with a simple problem and they just kept chatting as we stood next to the counter and waited. Super disappointing but unsurprising.- Hayley Campbell

They will not reimburse the money they owe me. Theyre actions are criminal. Stay away.

Absolutely terrible!Mercedes is pushy, rude, and dishonest. They refused to check the used phone make sure its clean instead they pushed and pushed buying a new product.Vultures desperate for a sale. Avoid!

I hate going to this store but it is the closet to me, so I am forced to endure the never ending torture of their in-experiences.

Poor customer service. Save yourself the trouble and go to a corporate store.

Great people they help me out with my phone when I get stuck.

Nice place if you want to buy, if you want troubleshooting help the worst place.

Still excellent food.

Very nice and helpful.

They are a bunch dumba**, terrible customer service

I would give 0 stars if I could this is just ridiculous there staff dont know what they doing 1 hour waiting time the only thing I can say is ridiculous.NO customer service they dont even know what that means.....will NEVER go there or buy there again....

Sat in the store for 15 minutes. Not even one of the associates acknowledged that I was in the store. I finally just walked out after being ignored. The staff doesnt seem to want to work but would rather sit around and talk to each other.

They should shut this store down already

Awesome

Absolutely Terrible, Very Dishonest

These stores seem to be there to ship T Mobilrs own clients, and are completely unable to solve any problems that they themselves cause