Great in store experience. Customer service & great value! Aftercare not so much! Never showed up with our delivery, had to call & chase down our bedset to find out mattress at different location than base! Still waiting 2 days later

Leonard was great! He did a great job helping me and my husband get the PERFECT bed for us. He has a great, fun personality and made the buying process so easy.

The gentlemen working was amazing but he was all alone in the store answering phones and serving the 4 families in the store. Management should have had at least one other person there. I felt bad for the poor guy. He never once complained and was so very friendly and helpful. Nice selection of clearance items. Giving three stars because I feel bad for the guy having to manage so much all alone.

Our experience at Mattress firm with Shelby Hampton was great! I Never thought I would spend that much on a bed but after sleeping on it the first night for only 4 hours this is money well spent! If you have back issues like my wife and I the Tempur-luxebreeze mattress will definitely help! Sleep Expert Shelby Hampton was so amazing! She paired us with the perfect bed! She promised we would love sleeping on this bed and we do! The installation crew was professional and on time with the delivery! Buying this bed is one of the best investments we’ve made! Thanks Shelby and Mattress Firm for such a great experience!

Outstanding support through the whole process...choosing the best mattress to finding the best price. Highly recommend!

Great shopping experience. Callie was helpful and knowledgeable about the products available. I’ll definitely be making my future mattress purchases here.

The manager at this location (Chris cote) was absolutely amazing, he helped us in every way possible, I definitely see myself coming to him in the future for anything else and referring my friends and family there as well. Thank you for the amazing service!

Ross helped me with purchasing my HR-100 with an Adjustable Power Base! I love it! Best night sleep ever! Ross was great to work with, and had amazing Customer Service!

Mattress was much firmer than I had ordered or expected..tried to exchange for a more softer mattress and was told that I had to pay $199 more for a full size mattress or return and pay $99 for pickup...unfortunately also found out the this company has a rating of F from the BetterBusiness Bureau...should have checked before deciding to buy from... will have to keep what I have and WILL NEVER do business with this company again..please do your homework buying!!!

I walked in to mattress firm and was Greeted by Hunter Behrens with a Pleasant, welcome to mattress firm and how may I help you. He showed me all the different Mattresses and explain to me how they are made and the warranty that Mattress firm offers. He went on showing me the Different comforts of the mattresses. I was so please with not only how nice this young man was but the Knowledge he had. If I could give him 100 stars I would. Great customer service!! I bought a king size mattress and Looking forward to sleeping like an baby Thank you Hunter Behrens for the MOST Pleasant experience.

Jeremy gave us his full attention and showed us all around the store. He gave us advice and all the details about the mattress and told us about deals that we were not aware of. Great customer service!! -Dana-

My husband and I went shopping for a mattress the other day and we went to Mattress Firm at 835 Earnest Barrett Pkwy, Kennesaw GA. The sales person, Lynda W., was professional, knowledgeable and extremely helpful as we navigated through all of the differences in today’s mattresses. We never felt pressure to purchase and told her we were only looking. Today, when I called, she answered the phone and remembered who we were. We could have gone anywhere to make this purchase. In fact, we looked at several other companies, but it was because of Lynda W. that we purchased our mattress at this Mattress Firm location. Thank you Lynda!

Great customer service! They worked hard to make sure we got what we needed! I will go here again

After having a terrible experience at another mattress firm location, I decided to try my luck with the mattress firm at 835 Barrett Pkwy... I spoke with Jeremy Keckhaver (store #7118), he listened and was nothing but polite and professional. His product design knowledge and professional opinion helped me make a smart purchasing decision. In no time my order was placed, paid for and on the schedule for delivery! (Note: the delivery team was absolutely awesome as well!!)Thank You Jeremy and the Mattress Firm (store #7118) Team!!! You guyz are great!!

I had a great time, awesome service and a great discount!! Awesome mattresses too, definitely would recommend

Bought the silver chill a month ago and it is a good mattress. Paid for the Platinum delivery service ($149.99), which I figured would be worth it. The delivery truck had backed in the driveway (should never use the driveway), unloaded and set up the mattress. All was good until they pulled away and I noticed their truck dripped oil all over my driveway. We immediately called the Kennesaw, GA location where it was purchased and they said they would contact the delivery company for resolution. 30 days later absolutely nothing has been done to resolve the situation and no calls are being returned at this point.Every time I see the oil at the end of my driveway, I am reminded of the disappointment. What could have been a nice experience turned completely sour. Way to go Mattress Firm! If you have a dirt driveway, Mattress Firm is the way to go.

It was an easy process Brian helped me with my budget he found something in my price range I enjoyed the experience it wasn’t complicated at all

Thomas was incredibly helpful and knowledgable when I was not sure what bed to choose. Thanks to his expertise it was a streamlined and easy process. Would highly recommend to a friend.

GREAT customer service Callie!!! Thanks for your help!

Great service! My wife and I got everything we wanted at an exceptional price. We ended up with the Cadillac of beds and couldnt be any happier..

Great customer service.Knowledgeable staff. Great sale.

Very friendly and knowledgeable!

Ordered a $6000 mattress and base and paid extra for a electronic base haul away. Justin at the store confirmed that they do base haul aways. Then we talked to Brandon at the store as the delivery people said they do not do haul aways. The delivery people and the store manager had a disagreement and the order had to be canceled. We are waiting for the refund and as they could not remove our existing base.

Friendly and didn’t oversell us. Really pleasant experience.

Bentley was amazing, very kind, and a great help in finding my perfect mattress! He was outstandingly knowledge about all the mattresses; which was a great aid since Im somewhat new to the mattress world. He also cared about what my wellbeing currently was and would in the future based on the mattress I selected. I walked in the store in a lot of pain, and really wanted to make the correct selection. He was very patient and well mannered that by the time I selected my perfect mattress my parents, who had accompanied me, decided to randomly buy a mattress too! Thank you so much Bentley and Mattress Firm! I cant wait to finally get a great pain free rest.

Awesome, employee and great place to purchase a quality mattress! I’m very happy I stopped in.

Very positive experience. The sales person was warm, responsive and efficient.

Bentley was the BEST! Very engaging and knowledgeable. I have been indecisive about which mattress to get for a while. I placed an order and kept coming back to change my mind however, anytime he saw me, he not only remembered me, but my daughter (and her name.. and she has a not so common name!) He educated me on what I needed for my body type and was so patient! I am SO excited to not only move into my new place, but get this FANTASTIC mattress! I know I am going to sleep SO soundly and I have Bentley to thank- he really helped me narrow down my decision. Thanks Mattress Firm.... I will refer all I know to ya :)

Had a great experience here. This was the first time my boyfriend and I have actually bought our own mattress and Ross made it an easy, no-pressure experience. We were able to finance our purchase and even got a free adjustable frame with our purchase! The mattress we initially purchased ended up being too soft for us, but we again Ross helped us through the simple exchange process to get the same mattress in medium softness. We love our new bed. :)

Nick was very knowledgeable of his products. He answered my questions and helped me find the perfect solution and stayed within our budget. His customer service was excellent.

Stevie and Ross were wonderful! They helped us get a special mattress for my mother, which she loves! They made sure everything went smoothly and that we were satisfied. They gave us a great price. The delivery service was excellent! We couldnt be happier! Thank you Mattress Firm!

My fiancé and I went in to upgrade the tiny queen mattress to a king mattress. We were met by Bentley and he was absolutely fantastic. He didnt try to over sell us, he was incredibly respectful of our budget, but made sure we were going to get a mattress we would be happy with! He worked some sick magic with the numbers and got us an amazing deal. Ill update later to advise on the delivery process but Bentley is the MAN for sales and making sure you get what works for you! He was personable and it wasn’t a boring or tedious process in the least! Very happy with my experience!

Jeremy was awesome, made my wife really happy!!!!

Bill Couch was such an amazing salesman. I needed an adjustable bed and mattress for my mom who has major health problems. Bill worked with us to find the f perfect match for her. Through the entire process and with the adjustable bed being on back order Bill stayed in contact with us and reassured us of our order. Thank you Bill Couch my mother is enjoying her new bed and has been resting comfortably. There needs to be more salesmen like you. Mattress Firm is very lucky to have you on their team. Thanks again, Billie Godfrey

My sister was coming into town and we needed to have somewhere for her to sleep! We decided to stop in and see if we could find something that would work. As soon as we walked in we received excellent service, a great deal, and walked out with a bed being delivered in just a few days. Very satisfied. Ross is a great salesperson who was knowledgeable and super helpful. Awesome service.

Toma was our Salesperson who took his time educating us on the pros and cons of certain mattresses for our sleeping needs. He provided my wife and I ample time to make a decision. He kept our budget in mind at all times, and we will definitely return to this location for future purchases. Highly recommend this location!

Rob is awesome! He worked with us as much as possible, educated us, did NOT try to upsell us. He made sure we were comfortable with what we wanted and based the bed we purchased on our wants and needs - NOT the price. He is passionate about helping people and it shows!!! Ask for Rob! Hell treat you with care and respect!

Rob helped us find a great deal for a great mattress. very helpful. i definitely recommend this place. was considering rolling the dice on getting a mattress online, but no. Here was definitely the place to go

Super quick and Karl is helpful.

I bought the greatest most comfortable mattress from them. After 100s of mattresses I tried i I found my mattress at Mattress Firm. Plus they have this pillow that’s so unique. It’s cool to the touch . I’m buying two! I couldn’t find it anywhere else. Thanks ya’ll

I’m so glad that I decided to shop at the location. Mr.Rob was such a phenomenal salesman. Every worker in the store were so polite and respectful. I would recommend this store location to anyone in need of a new bed. You’ll have a great experience.!!

Good: Salesman was great, taking time with our family and offering suggestions. Manager was very helpful with addressing the problem we had after getting mattress.Bad: We chose to pick up our mattress from the warehouse. The guy at the warehouse pulled a second mattress due to a hole in the first mattress. He then taped up a tear in the plastic on the second mattress. We found out after getting the mattress home that he did this to cover a hole in the mattress.Result: Manager quickly worked out a solution, and we are open to using Mattress Firm again in the future!

Sam was great! He made our mattress buying experience the best ever, he is patient and caring. We will recommend him every day. My husband and I are very happy with our spending 😀

Bought our son a mattress in a metro Atlanta store and had it delivered to Athens, GA. Great that Mattress Firm could accommodate the out of town delivery without charging extra! Good price on the mattress due to their price match policy and Justin was very helpful. Would have given 5 stars if the delivery was on time. Gave us a 2 hour window, but the actual delivery was almost 2 hours late! No call, no apology. Kennesaw store wasnt responsible for the delivery, so have no problem with my shopping experience and can recommend that store. Glad Mattress Firm has online delivery tracking, or we would have had no idea if they were coming at all. A personal call to the person waiting their entire day for the delivery would have been nice, but happy with the new mattress!

Great service and sale... Joshua is very helpful in finding the right product you’re looking out..No regrets and a happy customer.. Thanks

Rob was an amazing help today! We were looking for a bed last minute and were in and out the door in less than 20 minutes. Rob had exceptional customer service skills, and was beyond helpful on a return call. Extemly informative and never pushy. If you want an easy purchase experience that isn’t filled with sales gimmicks or hidden cost surprises, this is your store, and Rob is the guy to see!

The store manager, Karl was awesome. We walked in only wanting to look at mattresses and walked out with a brand new king size mattress. We never felt any pressure to buy but knew Matt really wanted to get us our perfect mattress, not sell us something we didnt want. After leaving the store we found the mattress wed just purchased for $50 less on the Mattress Firm website. We called Karl and he adjusted our price without a question. Karl made us Mattress Firm customers for life. I would recommend this store for everyone!!

My husband and I had a wonderful visit with our Salesman James. He was very helpful with our buying decision. He was extremely helpful explaining the different types of mattresses. I truly would recommend everyone to come in.

I entered the store and was instantly assisted by the employers. Rob was a big help with helping me find the mattress I wanted to take home within 10min. He also did a great job of explaining things in an understandable manner

Great shopping experience. Karl did great! Many people would not move mattress around the store with a smile. Great service. Great deals. Shop with Karl, you wont be disappointed.

I need a new mattress and dropped in. Karl took over an hour to answer all my questions and convince me of the best product for my needs. Prices are competitive and the salesman, Karl, was not pushy at all. This was a great experience and I am a customer now.

We had a great experience visiting the store. The sales person was very knowledgeable. He asked questions that helped us find the right product for what we need. Thank you Karl!

The store manager was a knowledgeable expert on everything involving mattresses, sleep quality and health. He helped us find the perfect bed and worked with our budget. Quick and very helpful!

I had an excellent experience at this location. Justin helped me out today. He was very knowledgeable and was able to help me pick a great Beautyrest mattress. He was also able to give me a great discount on an adjustable base. I will definitely come back for my next purchase.

Just stopped in to purchase a mattress but couldn’t find a sales person. I did notice one man asleep on one of the beds. I thought it must be a customer trying it out. NOPE! It was the salesman. After waking him up he apologized saying “I had a rough morning”....ARE YOU KIDDING ME!!! I won’t be purchasing my mattress from this store.

Bentley was great! Customer service was great I appreciate the customer service he provided when I purchased my mattress from this store. I would recommend highly.

Lance was super nice and super helpful! They categorize all the bed types by color so thats nice and simply to find what youre looking for. They have great sales like 0% interest for 5 years, cant beat that! Good selection of brands and they have a brand of their own

Karl was great! Took us to the bed we described perfectly! Great price and great service! Experience was all around wonderful!

Ross was extremely helpful! Great experience throughout the process of purchasing our new mattress and box spring. I highly recommend mattress firm on Barrett parkway to buy your next bed! Thank you Ross😊

Was a great experience nick was very friendly and helpful with all are questions and we got a great mattress .

Great deals, well informed awesome service. Ask for Nick, excellent help!!! 😁😁😁

We had a great experience with Charlie at Mattress firm. Great customer service and great deals. We have shopped around five other mattress stores but Charlie managed to give us the best deal at Mattress Firm. Plan to purchase a king tempurpedic next year we will certainly given our business again to Mattress Firm!

Walked in with bad opinion of Mattress Firm due to previous dealings, after talking with Rob the store manager and going over things etc I left with a better opinion. Respect goes a long way with me as does sincerity, I felt like I experienced both while there. Would recommend this particular store and Manager.

Needed a good mattress in a shot amount of time, process was a good deal, easy and stress free. I recommend. Matt assisted me.

Ross is great he knows his stuff. mattress firm always has the best prices around. I will always buy from them.

Came in spoke to Chris Cote and he was so awesome!!! I had no idea what kind is mattresses I needed. Chris was so knowledgeable and helpful! I cant wait to sleep on my new mattresses. Thank you Chris!!

This is my second purchase from Mattress Firm, and it is always very difficult for me to pick the right mattress, but Rob made it all easy for me this time he is Awesome! I did learn a lot about mattresses for sure, he took a lot of time helping me with my purchase which Im very happy with it, and every time I have a question he is very, very helpful, thank you Rob.

Karl is a very knowledgeable salesman. His expertise on each mattress and its pros and cons was great! We bought a Serta Blue Touch 1000! Cant wait for our first night on it!

Great experience - Carl, the store manager was patient and knowledgeable. We had a ton of questions and he answered all of them. We would recommend both the store and him to anyone!

Karl was taking care of us today and exceeded expectations. Every question was addressed and multiple discounts and offers were added which was unexpected but appreciated. Definitely recommend this location. Ask for Karl.

Excellent service, willing to work with you if something doesn’t work out that you want. Found the mattress we’ve been lookin for and a great deal. Will be coming back when this one goes out!! Thank you again Karl!!!

Davion was great. Super low pressure and was more than helpful. In and out in 30mins

I was greeted by Joe who was more than helpful.. I ultimately decided to order a mattress because of his exceptional sales skills and candor and the awesome sales deals that he explained to me. Thanks Joe and Mattress Firm!

I definitely recommend this mattress firm to anyone looking for a comfortable and affordable mattress. The sales associate (Rob) was very helpful and helped me find the mattress that fit my needs thank you!

I had a good experience at this location. Ross was very nice, cheerful, and wasnt pushy at all. It was overall a comforting experience and they helped me find the bed perfect for me.

So patient and worked with us. Very helpful

Came in for a Lux Living Pillow. The sales staff was very amiable and knowledgeable about their products. Turns out one of them already had the same pillow I was there to purchase. They were able to price match to their website, and I was in and out in under 15 minutes.

Charlie was great in helping us find the perfect bed for us. It was an easy shopping experience! Great selection and prices.

Great service and prices! Ross was so much help! Would definitely go back!

My girlfriend and I had a great time picking out a new mattress for the master bedroom and another for the guest room. Thanks, Karl for helping us out!!!

The salesman was great. Over 3 weeks and still no bed. Canceled order. Went elsewhere and it delivered same day...45 minutes.

Karl was very helpful with my purchase and pickup of my queen box spring. This is my 2nd visit to this location and service has always been great.

Rob was helpful and knowledgeable. Picking out a new mattress couldnt have been easier

Sales person Ross was nice. No pressure but offered suggestions. Very knowledgable about the products they sell. Patient with my two year old son.

Carl was awesome! He helped me find a perfect mattress after looking at all my options in the store! Thank you Carl!

Justin was awesome. He went above & beyond for my wife & I. We wish all sales associates were this plesant to work with. Totally impressive employee. Thanks Mattress Firm & Justin

Karl, the store manager, sold me a mattress and was extremely helpful throughout the whole process. I didn’t feel pushed or rushed into anything and we ended up getting a great deal on the holiday sale too!Thanks Karl!

Stephanie was extremely helpful and able to offer us a great deal after we spent some time shopping up and down Barrett Parkway.

My wife was so impressed when she came with a friend that we returned the following week for our own purchase! Karl was really great to work with!

Love this place, they have everything i need! we bought all of our mattresses from here.we told our friends and family to go here and they also loved their stuff.

I had a pleasant shopping experience at Mattress Firm with Rob. He is very knowledgeable professional with excellent customer service.

Chris Coté was amazing! Definitely worked with us thats the to go guy if you guys need a mattress!! We appreciate him and love his customer service.

Carl was very informative & professional. He took his time with us & we enjoyed doing business with him.

Super salesman. Ask for Karl - very knowledgeable. Excellent store. Very helpful witbout being pushy.

Rob was very helpful and informative about how to pick the best mattress for every sleeping position.

Carl was a great help is getting us the right fit for a bed. They price match and have nice warranties.

This was a great experience!! 25% OFF FOR BEING A VETERAN ON VETERANS DAY!!! Well done Mattress Firm

Got a good deal on a mattress! Could tell the salesman was hungry for a sale so was able to work out a good deal

Karl went above and beyond to help us with our new mattress purchase. Very pleased with this store and their customer service.

I had a great visit at Mattress Firm today. Many thanks to Ross for his excellent knowledge and customer service!