The lady who took my call was very helpful and kind. She listened carefully to my problem and immediately set me up for a technicians visit.The man arrived well within the projected window of time. He was a great guy, very personable and more importantly very knowlegeable. He got to the root of my problem and corrected it quickly, and left me with a functioning heatng system.

I spoke with Jeanne today and she took the time to explain the benefits of a budget plan for my situation. She carefully reviewed my account and my previous oil usage and was able to set me up with a plan that fits my needs. She was very thorough and a pleasure to speak with. I highly recommend Kosco Heritage for all your oil needs

Technician Jay, was at my house today to do my annual tune up on both my furnaces. He arrived on time and completed both units in a timely fashion. He reviewed with me the efficiency of both units and expressed the units were in good condition. He is an asset to the company. A job well done. Thank you.Joan Stickle

I had the annual cleaning of my furnace today and the service men who were friendly and professional did a fantastic job. They left with out a trace of their visit here. Good for another year!

I spoke to a wonderful and extremely knowledgeable person. She was very understanding and was able to set us up with a service call. Thank you Debbie for your help and understanding!

Debbie in customer service is the quintessential professional. Helped me out a few weeks ago with payment plan options. Today Bill did annual maintenance service on boiler and did a great job. He also gave me insight on status of my tanks and opportunities for mini-splits.Plenty of changes at Kosco Heritage in past few years but customer service remains best in class.

Matt was truly a friendly professional staff member for your company. He was polite enough to stay and service the central air unit. No need to reschedule somebody else to do the job. Thats business at its finest why would I even think of changing who would service our heating and cooling needs. Thank you HOP for having a good responsible agent like Matt and for having Debby and Kim leave me feeling like I am doing the right thing for all concerned. Sincerely, Gary

Debbie was very helpful in getting me a price for fuel oil, as Id missed signing up with my co-op. Kosco has been a good company to do business with, as they have automatic deliveries and convenient ways to pay.

The technician, Bill, came to do my boiler tune up and was both professional and personable. He answered all of our questions clearly and was happy to educate us about our options from HOP Energy.

I had such a good experience today, the person who took my call walked me through each problem I had with clarity, kindness and good humor. I hung up the phone is a good mood altogether.. Anna

Called to schedule a routine service. Representative Debbie was extremely helpful, efficient & knowledgeable. She took the time to ensure records were accurate and was very kind and pleasant to deal with. Would recommend. Thank you.

Matthew was very thorough and informative.Good job !!!

We are new customers to the KoscoHeritage Company and we purchased the oil furnace cleaning option, and the young man they sent out was very professional and informative. I would give him 10 stars if I could. Looking forward to a long relationship with KoscoHeritage

I needed to speak with someone re. my choice in plans. My computer wasn’t working well and I phoned the office. Debbie, one of the representatives spoke with me. She was so helpful, knowledgeable, and professional. Even though it’s a busy time for the company, Debbie wasn’t rushing me and I actually completed more tasks than just pick my yearly plan.

Called to schedule the annual cleaning of the furnace. He was very efficient checked to make sure all my information was correct then scheduled an appointment Told me I was right on time because I thought I was late. Very pleasant and efficient.

Good service department despite the higher price of oil that they charge. In fact, excellent service department.

I called KoscoHeritage at 9am this morning after my furnace failed to come on and Debbie couldnt have been nicer or more committed to having it fixed asap. Brian showed up a couple of hours later and within minutes diagnosed the problem and fixed it immediately. Great job Debbie and Brian!

Just finished a call with Debbie at customer service and Kim in accounting.Not only were they helpful but incredibly efficient and pleasant to deal with.What a breath of fresh air!

The polite, professional, caring associates go up and above to answer your question and take it to the next level to help you out! NEVER a wait or HOLD on the line! ALWAYS answer in a timely manner! these are real people working to help real people!!

Great service! Even acknowledged my non verbal son and let him watch while he cleaned our unit. 👍🏻

Horrible, pathetic service. We used them for many, many years without any problem. But last year was a complete wreck. We ran out of oil twice. They refused to refill once because they said the snow was too deep even though we shoveled a path to the tank. Then they delivered a few gallons which quickly ran out. They cancelled the next day’s emergency delivery. It was lucky our pipes didn’t freeze. We called to cancel the service. Several months later, they delivered oil and claim to have never received our call to cancel. Meanwhile, the new oil company looked at our furnace and found it was leaking exhaust (which, in retrospect, we had been smelling) and should have been replaced years ago. So their technicians weren’t so good, either. Now they are demanding a written, snail-mailed request to close the account.. We will not-so-happily do so.

Very reliable company with prompt service on product delivery and service.Keep up the good work. 09/23/21

Spoke with Debbie yesterday and she helped me reengineer my account successfully. Thank you Debbie for all your help in solving my problem. Sincerely, Frank Corbo

We had great service on our ac unit that was malfunctioning. Peter was helpful in explaining what was going on. He was also professional and courteous. We really appreciated his work. Thanks.

Just had service done Monday night and again today. The service techs were very friendlyAnd knowledgeable. Needed a second call due to a defective part. Would recommendKosco,always had a good experience

I had a question about oil delivery scheduling and received helpful information. Plus was offered a service call if I felt my oil tank gauge was not working properly. Friendly, efficient, professional!

Very helpful woman on phone todayShe answered all my questions so I could make a good decision on my service planThank you

The technician was very personable and efficient. We are very happy with the work that was done.

Had a few billing questions and concerns, Kathy was incredibly helpful and helped clear everything up and even assist with other items. Excellent customer service!

Debbie at Kosco was terrific in helping me today navigate next years oil usage contract. Very professional ... very user friendly.Thank you Debbie!

Just got off the phone with Debbie, who was a fantastic help. She resolved my billing questions, set up delivery and service appointments, explained the prepay service plans, and even calculated what my monthly payment might be. Perfect customer service!

Many thanks to Debbie in helping me set up my mother-in-law’s price protection renewal plan. She was very courteous, professional, and was willing to help with anything I needed.

I just had my annual inspection. The person doing the work was very professional and courteous. I was very pleased with the experience.

I have been with Kosco for many years always exceptional customer service especially the last two days I have dealt with kim and debbie and they were knowlelegable,patient and very helpful. thank you !!!

I had a leak/corrosion issue with my furnace. KoscoHeritage sent Matt out the next morning. He was on time, friendly, and knew what he was doing! Great job! I recommend KoscoHeritage to anyone looking for superior service. Thank you!

I called to straighten out my account, particularly to understand the billing and change my credit card number. This made me anxious. Monica was exceedingly helpful and kind (I am 78 and require more time). Im most appreciative of her help. She made it possible for me to not be anxious.

Customer service is outstanding and great trouble shooters. Some glitches with the website but was told IT is working to ameliorate.

We were simply looking for our statement for the last delivery charge. Wehad lost the receipt. My wife made the call and we were able to set up an account and pay online. No harm no foul. Thank you. We have been happy with our service!

Have been a Kosco customer for a number of years. This year I was confused by a couple of issues. I would like to thank Jeanie in the customer service office for helping to clarify the problems and being very helpful and patient.

Called today and was assisted in setting up my account. Very helpful.

I spoke with Kathy today. She was extremely helpful and resolved the issue I called about and helped me schedule our yearly maintenance appointment too.

Peter did a great job of servicing my boiler.

Billing response was informative and very helpful. No long wait .. well done.

We suddenly had no hot water. A technician arrived in 30 minutes and fixed it immediately. Courteous, professional and a good sense of humor. Woman in the office also was very helpful and had a good sense of humor. Always helps!

Called first thing this morning and service tech showed up right at the time that they had told me. Kostco Service Techs are always very knowledgable and friendly and fixee our problem quickly. Thank you.

I first had communications with Ms. Brenda at Kosco at the end of May 21.The courtesy, care, and genuine interest in addressing my problem could be heard in her voice and by the thoughtful questions she asked. Basically, I was considering changing this old house from oil to gas. Im back on oil now, in no small part that she and Nick(?)field advisor, made the decision a no-brainer. Theres allot of research to do if one wants to convert, it does take time. Ms. Brenda called several times on her own to see if I was having any luck in researching gas situation, her calls were always welcome and very helpful in what I can ultimately do.That is real customer service and so welcome after the draught of humans and phones following the internet miracle. She took her own time to think about and call a long time customer...that quality is unheard of in todays workforce. I appreciate her help tremendously!Enrique

I really cant say enough about Kosco/Heritage. I spoke with customer representative Debbie today. Her knowledge and clarity in explaining options, attention to detail, professionalism, patience, and cheerful exuberance made the experience absolutely the best. It was a pleasure to speak with her. With individuals like Debbie on the job to answer your call and address your concerns why would you look any further than Kosco/Heritage for your energy needs.

My wife spoke to your employee Debbie and found her to be a very pleasant person to deal with. She is an ideal representative for your business in our opinion.

Excellent!! I received notice that the service person was enroute to the appointment. He was professional & finished his work by cleaning up his area. Kudos :)

Extremely helpful and super friendly, couldn’t have asked for more! Thank you Debbie.

Brenda from the Account Specialist department at Kosco Heritage was professional, courteous and sensitive to my issues. I received excellent customer service, Brenda is an asset to the company.

Really disappointed in Heritage. Used to be reliable but they seem to be getting worse since being purchased by HOP. I’ve always had deliveries within a week and no double talk. I placed an order on 12/16, and was told that because of Christmas I might not get it until Mon 12/28. Understandable. When the delivery didn’t come by midday, I called and was told “yes I see you’re scheduled for today”. No delivery.Called on Tuesday and after a long hold was told that it would definitely be this week before the holiday weekend. No explanation for why it didn’t come on Monday. Today is Thursday and I called again only to be told that they can’t make a delivery until Sunday!!! When I voiced concern about running out of fuel, I was told that if that happens just call for emergency service! I’ve been their customer for many years. You shouldn’t have to beg a company for service. I think Heritage/HOP may have gotten too big and is forgetting the customer service that got them there.

Every time I call and talk to Debbie, I feel like Im reconnecting with an old friend who is supportive, knowledgeable and upbeat even when Im asking redundant and potentially silly questions that she already answered at least once last year... her patience and smile (which is audible, I swear) remain.

We were due for an annual maintenance service and Lionel was absolutely wonderful, this 5 star review is for him! He was very professional, courteous and extremely knowledgeable! Our first experience with Kosco Heritage was quite the opposite. It was one of the most horrible experiences we could have had and nonetheless on Christmas Day. It was because of Lionel and the kind / helpful billing personnel that we have changed our minds and decided to continue our oil service with them.

I was taken care of promptly and politely but I have already forgotten the name of the helpful kind woman who answered the phone.

Annual service performed by Gary Vanderbeck was very impressive and reflects an understanding of the Peerless furnace system

Great service over the phone today. Thanks

Debbie was very helpful as I attempted to navigate a new document online,She was patient and pleasant through the entire conversation and I very much appreciate that. Thanks Debbie

I am so impressed with the service KoscoHeritage and their employees like Gerard provide. Our hone monitor indicated the temperature in our hone had dropped significantly, and Gerard contacted me and was driving over to deal with it at 1:30 AM! This is literally 24/7, dedicated service. I am beyond impressed.

Ive never had a bad experience with Kosco and Ive been a Customer for over 25 years

My recent customer support with Ally at KoscoHeritage Energy was 5/5. Her ability to retrieve the information that I needed was outstanding and the fact that she went out of her way to go above and beyond what is usually experienced was by far the best customer support Ive had in a long time. A big thank you to the customer support team at KoscoHeritage Energy is well deserved! Thank you again.- Dr. Greg

The technician was clean courteous and most of all knew what he was doing. In and out quickly. Well done

Great company with great service!! Oil burner failed and the temps were low 20s. Called Kosco Heritage and they had a service man over in a short time. Professional, knowledgeable, courteous and kind, he got it running and made sure heat circulated in all pipes. Their office staff is also courteous and helpful, looking into my questions until she had answers for me. I appreciated the time they took with me and would highly recommend them.

I have had my first good experience on the phone with Jeanne. it was a pleasure to speak with her and receive knowledgeable info and caring service.

Early this morning I woke up and my boiler was not working, no HEAT. I called HOP/KoscoHeritage Energy for service and they came right away. In no time, the serviceman, Pete diagnosed the problem and went to get the part at the warehouse. He was back in a jiffy and went about fixing the boiler. Thank you Pete and thank you KOSCO for such great service!

Debbie handled my phone call so courteously and completely solved my small glitchy problem. Thank you!

Service person called to solve a fluctuating hot water issue in the shower. Problem was solved.Very professional

Arrived early of estimated time window and excellent services: explains what is problem(s), work meticulously through to solve the problem, adjust, tune, and repair as necessary.

.We just moved in to our oil heated home in July so we have no experience with oil fired furnaces. Kosco has been very responsive to our maintenance needs, having fixed a component a plumber totally misdiagnosed. Chuck is a great technician. They also are very reliable about on time deliveries allaying my fears about running low. I dont know about the future of oil heat but so far I am pleased.

Very helpful in resolving a problem I had connecting to their website

Just spoke to Debbie in Customer Service. She was able to answer my questions and was a pleasure to speak with.

I needed a refuel pronto and Rita was a big help in making that happen. She also walked me through getting set up on the Account Portal and was very helpful and pleasant answering the many questions I had. The refuel showed up a short while later! A big relief! Thank You!

Have had a couple of billing questions recently and the folks on the call were right on top of it, no fussing with finding account info, super friendly and best of all, resolved my problems quickly and professionally. Will stick with them

I appreciate the quick response of your service, especially in emergencies. Your servicemen are so helpful & polite. I find their concern for my welfare in each circumstance especially noteworthy. Thankyou

Spoke with Debbie, who was extremely helpful. Above and beyond.

Excellent service in all ways. Arrived promptly, efficient and pleasant.

Very easy to place our request with KoscoHeritage.

Your technician, Chuck, called before he came this morning and arrived at the time he said he would be here. He was very thorough in doing his job. I stayed and watched what he did - not because I didnt think he know what he was doing but because I wanted to know what needed to be done on an annual service. Chuck explained each filter check as well as other checks on the furnace equipment. I am very happy with the service and would definitely recommend him and your company to any of my friends who are looking the type of services you offer. I give your company 5-star rating for all of the above.

Henry was very helpful and conscientious, and knew old boilers.. The office was also very helpful and friendly. This is great service.

My annual oil burner service was completed by a technician named Gary today. I am impressed by the appointment reminder phone call I received the day prior to the service call, a second call I received when the technician was 15 minutes away, and the follow-up survey I received. Gary was also very professional, efficient, and very knowledgeable in responding to any questions I had. Your organization’s customer service is exemplary.

Helpful, Happy and Excellent service rep. --Thank you!!

Awesome customer service!

On time; very professional; extremely knowledgeable and courteous: Gerard is a top-notch expert.

Service Tech Gary did an extremely thorough job at both my home and my rental property. Great Tech !

Talked with Kris (spelling might be wrong). She is a very pleasant and competent person.

Excellent and courteous care today from the customer service rep, oil delivery driver and service tech; had an oil delivery within a couple of hours, service tech within 30 minutes and problem addressed/solvedService technician Chuck came today to do some follow-up work; came during the expected appt time and was obviously knowledgeable and proficient; Chuck was pleasant and answered all my questions; he completed the work and left the job site cleanMatt and Thomas came out today for annual maintenance - both were courteous, prompt with first AM appt and helpful; clean, careful work

Always good service.

On time, professional, courteous service

We called for service and they responded immediately with a next day appointment. Chuck arrived first thing and diagnosed the problem with our boiler quickly and made repairs and provided a complete service. We were up and running after only 1 hour, great job thanks to Chuck!!

This is to give the highest rating to your Customer Rep KIM.

Bob is awesome! Calm, knowledgeable and easy going. Did his job really well. He is always welcome here.

The Serviceman Lindlle was so polite, knowledgeable and kept me aware of the progress he was making !Also he stayed continuously within COVD19Guidelines... people like him are why we stay with KOSCO going on almost 35 years now !

Entryway baseboard bleeder valve leak. Service responded within 4 hrs for the fix. So quick that they were able to do the yearly furnace service versus waiting until the scheduled appointment.

Deborah was very helpful with online procedures.

Thanks for the prompt service. The tech was friendly and everything was cleaned up when he left. This was a yearly tune up on two oil burners and I feel satisfied that we are fine for the heating season.

In these times, especially when things go wrong, as they inevitably will, it is important to make effective contact. I have recently spoken, multiple times, on the phone with Joan S. at KOSCO. On each occasion she has listened patiently and conversed with me person to person. I am told she is a veteran employee in her role and I am not surprised to hear that. Joan has consistently provided the information I sought, taken action and helped to resolve problems in a timely fashion. I am grateful for this kind of service. Similarly, Peter, the technician I most recently dealt with did a thorough job of both honestly explaining and reconciling the issue I was having with my furnace. Thank you Joan and Peter.

My housekeeper advises me that the annual service call on my heating system was done on time and completed successfully.

We were having a problem with heating zone #2 in our family room downstairs which is always somewhat cooler than the upstairs. The thermostat registered the room temp 15-20 degrees higher than the setting. Mica, your service person examined all the settings, etc on the furnace which had its annual cleaning/checkup in September. He replaced a valve which was stuck open with a new one.This is what was causing the excess heat.Mica was very, very knowledgeable and professional. We have been doing business with KOSCO for over 30 years and have always been satisfied with their programs, service and technicians! Thank you!

Debbie did a fast, efficient job of scheduling our hot water heater repair, and Peter not only did the repair, but gave helpful instruction about how to avoid problems in the future.

Home renovation for not for profit facility to host people in the last stagesof dying. This calls for servicing of boiler and continued supply of fuel. Found immense assistance in speaking with Debbie at Kosco at workingout the details.