I can spend hours in here... love their crafts section and also their decor.

Thank you Kim! It is people like you who give me confidence in the American working class! May your quality professionalism skills carry you far, in this life and the next=)

Updating my review, because of the manager here:I ordered curbside pickup because I was in a hurry, got certain coupons by shopping online and spending a certain amount, everything I ordered had multiple in stock (which I purposely checked about and picked products based on that to cover myself), before and upon arriving I did everything the app said to do for curbside pickup, even turning my location on for the app so that as soon as I get there, they know and can bring it out when they are available, unfortunately I sat outside for almost 20 minutes before I had enough! I called, to which the manager said she didnt receive any notifications that I was there. Then had nothing but trouble after that, she handed me my bag and left which had one wrong ribbon in it, I called back and asked if she could get the right one for me and she rudely told me thats what I ordered although the picture and description on my receipt on the app showed a whole different brand of ribbon, she told me I would have to get out to do an exchange, after trying to reason with her over and over, I realized she wasnt going to help fix the issue, I parked and got out. As I got out I realized I didnt even have all of my items, so I asked her about my cutting board that was missing, she said they were out, I explained I picked one that said it had several in stock to which she said someone could have bought one in the store or some could have been damaged, so this meant my order amount would now be messed up because my coupons wouldnt count, so I needed to exchange the ribbon and buy a different cutting board.. basically spend more money so even though she knew what I wanted to do she argued with me relentlessly because I was asking for some kind of extra coupon or understanding on her part enough to realize that not having it in stock was not my fault and messed up my entire savings if she could discount one of my items or something to rectify the issues. She didnt add anything extra only allowed the coupons that were available in the store which didnt help much and saved me about 7 or 8 dollars I had an order that had savings of about 30 something dollars before that. This manager would not take responsibility for anything and blamed me for everything. Im a business owner myself and pride myself on customer service and making things right, and doing the best that I can possibly do. To blame everyone else (ie. Customers, App, Staff members etc.) isnt going to help your business grow. Customers appreciate humbleness and understanding. In the end I was the one giving out grace but was extremely disappointed in my experience with this manager!First Review: 🌟 🌟 🌟 🌟 🌟FIVE STARS FOR PATRICIALove the selection here, this store has great coupons too, also love Mrs. Patricia at the cutting counter, she is a breath of fresh air in the world we live in today! Joyful spirit and eager to help, most employees lack that these days!!! Thank you Mrs. Patricia for simply being you! -What Would Jesus Do Design

Love the workers and the selection. The sales and coupons are nice too. Just this trip. I saved over 150 dollars. Hubby saved 220 dollars. He starting a new hobby and today was a good day to go.

Wife loves to go here...wonderful place to let your wife go and spend money,if you have a traditional wife shell love it here!

Has one person cutting fabric and having to leave table with no help and 10 people in line ridiculous

I get all my craft needs from here. Great pricing and awesome sales.

I love the deals and talking to the employees about what Im making

Staff was so helpful and supportive! Such an amazing selection. Worth the prices.

Always can use a coupon??? So I can get $200 for a $100... ???? Man I have to stop myself...ill be down the street and turn around....like I know if I dont by it now!!! Tomorrow its gone...knowing they can order some more..

This is one of my favorite craft store to shop, but I wish they would care all sizes and color of Gildan shirts.S,M,L, Xl, 2Xl. Please stop sending your customers to other stores.

The staff is so friendly and welcoming, and their selection is awesome, will be back!

I will never step foot in or buy from Joann fabrics ever again. I was denied service today for not wearing a mask, due to a medical. I was sought out and asked if I had a mask, I explained no, due to medical and was told I would not be checked out. I asked if I was being denied service, due to a medical condition, and she said she was just telling me their policy. I stated if I was being denied service due to a medical, that it is discrimination. She told me it wasnt discrimination but she would not check me out. I told her I have no problem leaving and going to Hobby Lobby or Michaels instead. I was not offered any solution and was just told that I would not be checked out. I called and spoke to the manager and was told I should have been offered curbside pickup. I was not. I have never been denied service at a business before and I am extremely disappointed and frustrated. I will never be back and will not even order online with them ever again.

Great selection and fair prices. Lots of stuff on sale! Store very clean too!

Annoying face mask idiots. They kept telling me I needed a mask even though they are a public business open for commerce and a Governor’s mandate is not a law. Won’t be back for a long time. Even my parents when I was a teenager didn’t bug me this much.

Went in for fall fabric to make pillow covers for living area and bedrooms in my home and found nothing I liked. I did get my pillow forms and many Christmas decorations. My sister was looking for Raggedy Ann costume for her one year old grand daughter. She ended up having to buy one for a Raggedy Ann baby doll and will try to configure to fit the baby. They had a lot of sale items but I found they were very overpriced to begin with. Had some great items just too pricey. Loved looking around though!

Always love Joanns. Service is always great!

Did not help me in the sewing counter area

This place is absolutely great. I practically live at the Lafayette location. Everyone working there has been super helpful and so sweet. For people upset about staff being rude, Ive never had that experience. They can get REAL busy but if you need help they will definitely help you when its your turn. They cant push everyone else out the way to be your own personal shopper but they will actually walk along side, help and answer questions when theyve helped everyone that was there before you. They are knowledgeable and more than happy to give advice and suggestions. They also have an app that will show you what is in stock at different locations.

It was hot inside the store. Not a pleasant shopping trip.

Rude people, doesnt help and doesnt know anything about their products.

Went with friend, many items are pricier than last year. Coupons very helpful!

Always a friendly place to go. I browse around and find more stuff than other stores. Staff is always so friendly.

I love the coupons at Joanns.

Didnt have all the buttons I needed and they are a little pricey

Very nice not many customers wish is good liking Joann Fabrics

Great selection but a little pricey

All staff members were masked and attentive to socal distances. SOME CUSTOMERS WERE NOT. YOU. NEVER know if the person next to has been exposed or an immune system problem

Clean and somewhat organized with a big selection. They lost a star because I couldnt get any help trying to locate an item. Perhaps if the website specified the aisle to look for a specific craft item, Joanns would get more stars.

LOVE how big of a selection they have for crafts, fabrics, stickers, threads, etc. The only thing I didnt care for was the floral selection.. only 1 aisle to choose from. Staff were very nice & the hours are great for last minute crafts or needs for projects (Im sure as a parent some of us can relate to our kids waiting last minute to tell us about that project due the next day after eating supper on a week night) 😂 Will always be a returning customer!

There were great customer service on today.

Great place for all of your fabric and craft needs

Wonderful service and lots of options!

Sewing, Arts/Crafts, kids stuff, and a great atmosphere overall... they need more of an in-store sewing accessories setup, but still a fair lil place... the joanns in Lafayette is twice the size of the one in Alex...Got way more in-store selection of everything...

This has to be the rudest people in the world. The lady yelled at us, my husband and I were shocked at her attitude. We did nothing wrong, then she snapped at us again . There was no need to yell, and the manager acted Like it was her normal behavior. She was not helpful either. This has to be the worst customer service I have Ever experienced. Something needs to done at this store. She was lucky there were children around or I would have gave her a piece of my mind about her absurd behavior. I would not even want my worst enemy to shop there.

The layout is cohesive; similar crafts are next to each other. Everything is always fully stocked. Ive never had the problem of not being able to find something unless the item Im looking for is very specific and they dont carry it. Also, the employees are always so friendly. (They always have coupons online too, I even downloaded their app)

I used to LOVE making a 30 minute drive (1 way) to the JoAnns store thats closest to me, but now I pass it up and go to other craft stores. In the past, I enjoyed the customer service that I received from the employees. I also enjoyed being able to use multiple coupons in the same transaction and save $$$, lots of it too! Now, Im lucky if 1 coupon is applicable to my transaction.I didnt mind the minimal coupon usage because I loved the customer service that I received. The employees seemed like they enjoyed their jobs and took pride in the work they did. Something changed because now all of the employees I come across are NOT friendly or helpful in the slightest bit. I know its not ALL of their employees that are like this.Will I stop shopping here completely? NO, but I will shop around at other craft stores first.

Shopping at Joanns is always fun when you can save over $30.00 on your purchase by using their app! And the most amazing cashier helped me too!

One of my favorite stores ever

You can find just about anything related to crafts if youre looking for that. Also, if you sew, fabrics are reasonably priced and much to select from. Great sales daily!

Cashier was rather snooty. I suppose bc it was black Friday and she had many customers

Big assortment source of good customer service

Found what I was looking for and used coupons for a good price.

Honored discount on marketing error . Extremely helpful

Prices too high. Store isnt clean.

I will say that this is a great store with a great staff and large selection HOWEVER, I asked the lady at the front counter why it was so hot in there and she said that the A/C has been broken for over a year! How can a corporate store allow this in the Deep South; it 95° outside today as well.

Love the staff here

I buy all my crochet stuff here love it. If you use there app. great coupon

The store had a lot of empty shelves I assume just waiting on a truck. The employees were very nice and helpful

Staff is very helpful! Great options!

Good selection of craft products. There prices are not compatible with Walmart or other crafty stores. Quite a bit higher on some. Their employees are not the least bit friendly or polite.

Love this place! They have the best sells!

Yes we went close to closing time but no one approached us and asked us for help on pricing of sewing machines.

Great story for holiday supplies.

I only gave it a 1 because I cant give it zero. Horrible shopping experience. I went to buy a Christmas present, and could not find what I wanted. I walked the store looking for helpand could not find anyone other than the lien cashier who had a line of 8people and 2 girls in fabric cutting . One was cutting fabric, the other was laying on the counter. I asked my question to the girl doing nothing,and got a look that told me I was disturbing her. The other girl said she had not seen the item I was looking for, but pointed to 2 different directions in the store where it might be. She could care less about me finding what I was looking for. No manager, no supervisor, the store is a mess.

Clean store and layout. Better deals than Michaels and hobby lobby combined!!

Lady at counter was very helpful. She had a kindness about her. The lady at the fabric counter was nice as well.

Purchased an item for curbside pickup at the Lafayette location during COVID. I didn’t receive confirmation for the item being ready. Had to call to see if item was ready for pickup. They put me on hold to find my order and said yes it been ready. Not so friendly over the phone either. So I attempted to place another order on different day for an item that was in stock at the time of purchase. Still during COVID. I received confirmation that the order was accepted but again I didn’t receive a confirmation that the order was ready. Waited and waited to see how many days it would take. Still nothing. Finally I called but now it’s out of stock and didn’t know when the item would be available. So order was canceled. The customer service is horrible and really needs some work.

Good deals lots to choose from for about any crafts you making, love coupons deals almost daily.

The customer service is amazing & their selection is as well. They do not only have fabric, they also have home decor, craft material, & much more. Worth a look, especially when theyre having a sale!!!

While the employees may not know my name, they recognize me and greet me with a smile. Even if they dont care about connecting over sewing/quilting... They fake it well enough to make me feel welcome!Always a pleasant experience, especially when most cashiers help navigate the best coupon procedures.

Joanns is an ok store. They really dont have a wide variety of yarn there. Its mostly all Red Heart brand yarn. Its a good place to go if you JUST need Red Heart brand of yarn.

Online ordering is backed up fabric showing in stock only to have a canceled order and an authorization on my account. Im not happy...it didnt take anytime to place the hold but yet they still holding my funds. I wont be ordering again.

I presented to check out and had pulled up the online store which promoted coupon savings. I asked the cashier for assistance in how does the coupon savings work in store and she rudely dismissed me, stating you have to download the app. I had a $60 king size batting, and $70 in fabric to purchase. I waited for a friend who was also shopping and when at the register asked the cashier her name. She gave me her name and announced she was the manager, did I need help with anything. I informed her I was going to complain about her discourtesy and lack of customer service skills. She again was very discourteous and argumentative and even tried to enlist other customers in retaliatory fashion towards my complaint of her being rude. I stated all customers should be treated with respect, helpfulness and being a manager does not give one the right to be rude to customers! I had asked for her assistance and she was dismissive and rude, I left the items and won’t return to be disrespected and tongue lashed!

So much variety for crochet yarns. Anything you can imagine for creative pursuits...Love the JoAnne store.

Good range and selection of products.

I spent $100 bucks on mint condition clearance items and I dont feel bad at all. I WISH I COULD! Joann! Am I cheating on Michael?!?

Customer service in the Lafayette, la store sucks. The girl that answered the phone in Lafayette, La sounded like she could care less.She couldnt tell me if they had interfacing in stock. That I needed to drive 30 miles one way to see for myself.

🤩

Its really Awesome all staff are Very Helpful and Friendly thats work for me see you again 👍

This store is easily accessible and has a great and wide selection... But the staff and the service there is horrible and inpolite! I received very bad customer service during my visit to this store.

I can always find what I need there

Love this store. Decent priced Fabrics. Can always find what i am looking for.

Love hitting the sales. Other than that I cant justify spending that much money in that store. Check out always seems to have a long line with one or two registers open.

Meh. Its joanns customer service agents are amazing always there if we need help. Theres always a long line to checkout but thats understandable since corporate is stingy on hrs, BUT the cashiers always are fast and try their hardest. Never had any issues with the look of this store or how its run at all. Only complaint I have is that its ALWAYS hot as can be in there... and the poor cashiers Ive seen getting screamed at by old women who cant read price tags or know how to use technology, I always feel bad for the workers.

I love this store. Download the app and take advantage of the coupons. My total went from $123 to $75.

I had a great experience. The employees were very helpful and I was able to easily find everything I needed thanks to tell structure.

Love shopping for all my crochet needs. Best yarn selection for me.

Great selection of fabric but had to wait a long time for someone to come to the fabric cutting counter.

Always enjoy a trip to Joanns

Has everything one needs. Large store. I highly recommend shopping there

Lady at counter helped us save by helping me find their coupons. Couldnt have been nicer.

This place gives me LIFE!!!!

I always hope for more contemporary designs and patterns but its still geared towards memaws

There is an array of Different prints and types of Fabrics

Sales, 90% off lots of people, took a long time to check out

Lots to choose from but the customer service dept has lots to be desired. Also the company is more worried about the almighty $ than Customer Service. If you open a package, even after just paying for it, it is NOT returnable. Some things you cannot tell if it is the right product. I called corporate and complained. The 1st question I was asked, How are we supposed to resell it!?? I then went on explaining how retail works and about their losses. I told her had there been another store with my product and customer service, I would have paid the higher price. Thank You Jesus, it was what I needed.

Love this store. Large selection of lots of crafts. Great sales. Really kind, helpful workers.

I wish the cashier was more knowledgeable about coupons the customers shouldnt have to ask.

I will rate this store a 2.The customer service in this store is horrible!You ask a question and they give you a look of Your bothering me . One associate was even giving a very ugly tone while explaining something to my sister as if she was suppose to know what she was talking about.When you are a customer spending money in a store as expensive as this you should be treated correctly.Last prices are way too high!!

Love the store, love the products, love the people! All around never have a problem.

I drove by the store

If you need a craft item you will most likely find it here.

Good selections. Decent prices and sales on crafting supplies!

I LOVE JO-ANNS FABRIC STORE... I go at least 2 times a week

Friendly staff

Prices are always wrong at rhe counter, and 10 people waiting in line and one casheer? Took more time waiting in line than it did to make my purchases. Id rather deal with Walmart. And I cant stand Walmart.

Nice place has most of the things I needed

Only 1 cashier,7 in line

My favorite fabric store. Best staff