I turned in my work truck a day before around 2 pm and asked to have it check. The service advisor told me to leave the truck here and it will be done by 6pm or latest tomorrow. I called next morning and they said the truck hasn’t checked yet. Horrible service! Took half day off and left the truck for the day and nothing get done. Knowing that they are short staff but they could have told me so I didn’t have to leave the truck there for nothing and waisted my half day off. Not to mention the truck is leaking oil from their last service.

The guys working the front desk are not friendly and sent me to another used tire business down the street because they were too busy to put some air in my tire. Keep in mind it was a Sunday so they were about the only ones open locally and realistically it only takes 10 seconds to fill a tire. Drove on a flat tire for 3 miles to be able to fix my flat at Tire Site off Mission Trail, and to top it all off they’ve called and canceled my appointments on me LAST MINUTE. Last time I was supposed to get an alignment done there they called me that morning to cancel when I was already on my way to drop off my car. Ive been doing business with Firestone for a while now with no problems but recently they’ve fallen off and I’ve decided I’ll never do business with them again.

I have always done business with Firestone in Highland Ca but since I have moved out here I have had 1 other experience with Firstone LE and this one. I bring my car in for repairs on 9 29 was asked if I needed the car. Stated I was able to move meetings I can get it Thursday the 30th. This was at 10 am. I figured I would at least get a call about what my car needs. I call at 545 and the guy says it has not even been looked at but it will be the first car tomorrow am. I call today at 10 am my car has still not been looked at, its next. Moral of the story. Stick to the business that has earned your trust. Never say you can get your car the next day. This place will never get my business again. I will drive to Highland Ca firestone where I trust the employee and their word. You should be ashamed of yourselves disgracing their reputation like that.

Manager John is phenomenal!! Got new tires and I was in and out quick. Thanks again 👍

Update 2021: flat front tire again. Still this location has great customer service and all the guys are extremely helpful and skilled.Friendly staff, good service, and clean location. The team really helped me out when I was in a bind with a blown tire. They went the distance for me

Legitimately the most inept team of mechanics I have ever had the misfortune of interacting with. On multiple occasions, this team of Firestone employees has let not only myself down, but every other customer in the lobby. On this (and THE) last occasion, it took four hours for a brake inspection even though I had an appointment early in the day in the middle of the week. Are you kidding me? All the employees were standing out in the garage in a circle, gabbing endlessly for hours on end, vaping (bc theyre cool af obviously) instead of working on the 6+ cars that were waiting outside, and three that were actively suspended in the air.Not to mention, I was told everything was fine with my brakes, and have since discovered my brakes are significantly worse than before anyone at Firestone touched them.This place is pathetic.

Highly recommend. Thanks John & Lawrence

Quick, friendly service. Honored 1 yr alignment warranty I purchased in Texas. No questions asked. Good guys.

Ive had two services done here and have been very happy. One of the more affordable places for a full synthetic oil change. They did a really good job with my brakes on a full size GMC wasnt the cheapest repair but really happy with their work.

This shop is amazing. They are very knowledgeable and friendly. They went above and beyond to help me come up with a solution. They were very fast in their service . I highly recommend them to anyone who needs a tire :)

The staff is very friendly, all work done with precision!!

Needed spare put on. As with most places wanted to push to buy over priced tires. Took them 4+ hours to put spare on. What as way to treat customers oh excuse me NOT a customer.

John and Mike are great guys. Polite and helpful. Friendly and honest. Great place to go for your car repairs.

Customer service is just set at low standard, service always slow. One time I went to get a breaks done they never put back my lock for my wheels I had to ask them to give it back they show me like 15 of them so if you are missing yours now you know.

Really didnt feel welcome here. I came Saturday (07/18/20) around 1:30pm. When I walked in, a big guy asked what could he do for me and I said I needed new front-side rotors. He then told me that he wouldnt be able to get to me today because theyre booked up until Wednesday. I asked if he knew of any auto shops nearby that might be able help me. Nope.I understand having to wait a few hours, but if its normal for auto service shops to be booked for that many days or not even be knowledgeable of other nearby shops (which was also a first), please let me know and Ill change my rating.

Came in for an alignment, they were backed up had to wait an hour that’s fine. They did an amazing job. I want to note that the employees working today in the evening were very outgoing and honest. They even asked customers how’s their family going and going above and beyond the company standard. Very excellent work.

Even with an appointment it was a 2 hour wait for a tire rotation and alignment. Staff isnt the friendliest either on multiple occasions. I wont be returning and I get free alignments for my cars life there. They had also told me that I needed new motor mounts in the past for a noise my car was having and when I took it to two other mechanics it was the struts. Replaced the struts and no sound...

I ordered four tires from Tire Rack and they arrived separately. I had to have them installed by 6m on a Sunday morning and the second set arrived at 430 Saturday afternoon. After calling two other Elsinore tire shops that said they would not do it, too late in the day(completely understandable) I called Firestone and they took me in, did the job quickly and professionally. There is some upsell pressure, but you can just say no!

Looks like Maps Review is ignoring my initial review. I gave it 1 star because the software required it. Now it shows 5 stars from me. Bee Ess! My review was that they were TERRIBLE!!!! Now Google, leave my review as is!!!

Very professional and attentive, John is great. He is very honest and knows what he is doing when it comes to cars.

I dont think they know what they are doing there!

Was busy but service was good

Been here since the Express Tires Days

If I could give negative stars i would. I brought in my minivan due to an a.c issue. After their inspection they called me with the results, Apparently at some point my cooling fan broke which caused my a.c compressor to over heat. Resulting in $2500 worth of work. I picked up my car and had another mechanic look at it 15 dollars later. My a.c. is working and my cooling fan is NOT broken. Either they are incompetent or dishonest either way not the kind if people you want to do business with.

Friendly service done in good time.

Very happy! Great service! Good work! Steering felt loose and I needed service done, so I brought my work van in on Saturday late morning. My company has a national fleet acct. so I wasnt expecting to get much done. These guys were able to call and get approval for new shocks that were blown out, and had everything done by 5:00 pm. The same day. The van drives like a dream. I had no idea how bad it was until it was fixed. Great job by everyone involved. Thank you!!!

The guys there were very hospitable..and attentive.. .

This place used to be Express Tire which was bought out by Firestone. I like the old place but getting used to the new place. They have deals occasionally on oil changes but typically their prices are higher than I prefer. My overall grade is B.I changed my rating... I went back for an oil change this morning. I was the first person waiting for them to open and no other customer was waiting. The manager was rude when I asked for an oil change and stated his oil change person was not there but I saw three or four workers in the back. He said it would be an hour and a half to a two hour wait? I asked why so long and he stated he had other cars in front of me but none were there for an oil change. I left upset and went to Wal-Mart who was cheaper and got me done in 30 minutes. Revised Overall Grade F due to the managers attitude...

I blew a tire on the freeway and my spare was low on air. I managed to get myself to firestone, and was very impressed. They changed all of my tires in record time and I was able to get back to San Francisco safely. Huge shutout to Lawrence and Adrian! Thanks guys!

Love this place! the guys there are so cool and friendly great customer service!!

This Firestone has been fantastic service for both of our cars. (Model S and Leaf) Counter staff is Freindly and professional.When the car needs tire/wheel repairs this place is great. :)

Theyre the best over here. Thanks guys!

Great service!! We picked up a couple screws in the tire of our rental car and they were able to work us in quickly on a busy day so we could get back to the airport in time to make our flight! Highly recommend!

LIES. Upsell to synthetic oil for my car. I have serviced with them before and other oil change places and my car always got conventional. They refused to service my car and insisted my car cannot take conventional in order to change a higher price

No appt, walked in and these guys took excellent care of us. Very personal and professional. Highly recommend .

We got stranded in our rental car with a flat tire and an angry baby on the way to the airport. These guys were so awesome! They got us in quickly and were affordable and kind. Thank you guys!

They say on their website that they are open til 8. That’s a Lie!! I really needed a front end alignment on my car and I raced home from work. To make it there before they closed. Well I guess that the Manager is lazy because they closed up before 7:20. I was in their parking lot at 7:20. I just got brand new tires and meeded an alignment before I can drive to work tomorrow. Now I won’t be going to work because they closed 40 minutes early. Why can’t some people just do their job!!!

Great service... took a while, but I was told before anything was done.Personable and competent individuals behind the counter, great experience overall

Went in for air check on my tires. Pulled up front of shop, decided to get out my vehicle and ask about tire pressure. As soon as I got to the back tire I found a big rusted nail behind the tire. Had I backed up I would’ve picked it up. Second time bad experience. My Mother a senior citizen was over charged on just a brake job $800.??? Old car. Just saying keep it honest there are lots of poor people in Lake Elsinore area.

I would give them no stars if possible. Took my husbands truck in for an alignment after the day before my husband and brother in law redid the whole front end. Took it in, these people wanted to charge 1500+ for work that was just done the day before, we pulled out the paperwork showing what was done, the guys still argued. Obviously they are untrustworthy. Do not go in there, unless you want to be taken advantage of. Smdh 🥺

I had a long 🤬day so Ill start by saying...I Actually went to the MEINEKE in Lake Elsinore, right behind FireStown. They share a parkinglot that hides the Meineke in the back.FS was too busy to notice me and Walmartz TWO 🤬 HOUR WAIT TIME is a 🤬trap !!!I drove thru the parkingot in my pimp🛷 and it ended at Meineke.I was pleased to see that they had a full synthetic oil change special w/🔘tire rotation, fluid top off, blah blah, 27 points inspection and a happy ending from the employee🙋‍♀️ with the shopping cart behind the trash bin...🤔.Firestown was busy so Im sure the wait⏳ was longer They must be really good because they are always busy,but in the end Firestone was packed and meineke was too but I received immediate contact when I arrived, so they got my 💲💲💲

So disappointed. Just had an oil change in February (exboyfriend paid $40, have no idea why, but thats another story). At a reputable shop today for brakes. They do an inspection. Not only do I have dirty oil and only a quart of oil left, but Firestone had broken the hose to my air filter. What did they even do for $40?

Terrific customer service, handled my service completely, very professional staff. Eddie has provided great service and proper charges for work completed. Will bring any & all service needs back to them. Also, big thumbs up to Jack for also wonderful service.

They couldnt do my oil service because my car has too many miles haha bs

Had my powersteering pump replaced and got a tune up, the mechanic Gustavo and service manager Jordan were awesome. Very friendly and professional. Fair prices. I will continue to take my truck back there.

These hard-working mechanics will get your vehicle running--great place for minor repairs/tires and (as far as auto repair places go) an honest bill. This place is busy, so avoid weekends or make an appt.

Be careful. Take a guy with you. I was over charged and the car wasnt even fixed after being over charged. I had to take my car back 3 times and they didnt even end up correcting the mistake. No thanks.

Very happy with the new place. It is not associated with the one that closed across the street. Seem to want to do good by customers here.

I called to price out some tires, after chatting with Jordan for a bit we settled on a set of Firestone Firehawk Indy 500s for a killer price, easily beating out everyone else I had spoken with throughout the day. Long story short we set an appointment, I came in with three kids in tow and the guys got my car in and back out before my kids had a chance to go stir crazy. Ive never been a Firestone customer before, and that just changed.

Nice place

Today at 5:15 p.m. my 18 year old daughter called me because her car had 18 lbs of air in the left rear tire according to her dash warning system. A male Hispanic in his twenties who works for Firestone came out told my daughter all she needed was air and put 35 lbs of air in the tire then sent her on her way he never checked for a nail or tire damage which she has a credit card to pay for. she continued North on the 15 frwy for 8 Miles when the tire went back down to 12 pounds of air. I needed to meet her off the freeway and change the tire and put on the spare. Then I drove all the way into Corona to find a tire shop still open to pull out a large screw in the tire and repair it. I normally dont do these internet reviews but I just wanted to give a shout out to all those women and young girls who need a quality repair shop find a goodyear dont go to Firestone unless you want this type of poor service. This was no way to treat a young lady.

These guys have no clue what they are doing. They dont even align your car properly. They just put in on the rack randomly wiggle things around and give it back to you.I took my Honda S2000 in for an alignment. The car was already close to factory spec when I dropped it off, after 3 hours they returned it to me in far worse condition then when I gave it to them.The before and after number from the alignment show me everything I need to know about these guys. The technician actually adjusted my wheels so they are further out of alignment than when I brought it in. There seemed to be no strategy to his alignment, he just moved the angles of my tires at random directions. Toe in on the right, Toe out on the left. Before I brought the car in it was really close to the recommended factory specs, after the alignment it was nowhere close to factory recommended specs. They returned the car to me dangerously out of alignment.I had to get the manager and ask them to do it over, The technician came out and made a bunch of excuses and lied to me. He told me that it was impossible to align my car to the factory specs or to even make the alignment symmetrical because my car was not adjustable in that way. This was a blatant lie. I looked up instructions on how to align my car on my phone and showed it to him. Then another 4 hours later I finally get my car back and its within factory specs, but just barely and still not a great or precise alignment.Also note that when I dropped the car off I told them not to test drive my car without me in it. Sure enough 10 minutes later I witness an 18 year old employe driving my car out of the parking lot for a test drive.I had bought the lifetime alignment from them so I could have my car aligned for free any time I wanted. So I took it back to them a couple more times. Every time was just as bad as the first time. I eventually started paying to have my alignments done at another shop just to get it done right, even though I could get a free alignment at express tire.I have never in my life come across such incompetence in any industry or business as I have witnessed in express tire.

Great deals on tires!!!!

Express Tire was recently slapped with a violation by the Bureau of Automotive Repair for not listing their name brand and part number on the invoice. I was given repairs that didnt fix the problem. They installed Premium Struts on the invoice. Never heard of Premium Struts. Are these Monroe, Gabriel or Honda Struts? AVOID THIS PLACE!!!

Took my 2014 Lexus IS 350 in to have my custom wheels taken off and the stock ones put back on. To do this they had to remove the tires and change the TPS valve stems so they were back to original. I had to leave it with them for most of the day. When I picked it up, they put my custom wheels in the back of my truck, without me looking at them. I was shocked when I got home to see 2 of my wheels badly damaged. I admitted to them that I had one scratch in one of the wheels, but they did a horrible job and thrashed my wheels. After going back and confronting them, they pretty much denied everything, even the district manager that was on site that day. Pretty much, I paid them $103.00 to damage 2 of my $600/ea rims.If you have nice wheels. Id stay away. Dont let them get near them!

Wow, the first time I called it a fluke, but then the second time, there is no communication and customer service sucks!love to give them ZERO stars.Its hard enough for a single mom to trust macanhics, I thought a giant chain would have better standards! :(

Al was really receptive to my need as a customer and was both willing and comfortable taking care of matters with my flat tire minutes before closing on a Friday night. His professionalism and class were unparalleled and he will receive more business from me and my family. Thank You Al!!!

Jack, the Store Manager is trustworthy. Price is fair. Service is good.

Love this place! Theyre fast, friendly, and have fair prices!

I made an appointment for 11 am to do an oil change. Just a basic oil change. As I post this, its now 1:20 pm and they still havent even brought my car into their bay. At this rate, I couldve done the oil change myself quicker.What was the point of making an appointment if they wont honor the time?Ive come here several times before for other work, but this will be the last. I like giving my business to local companies just to circulate money in the community, but this isnt worth it.Only reason I came here instead of doing the work myself was because my drain plug was stripped and I couldnt remove it. I figured this would be more convenient. I was wrong.Also, the mechanics were arguing a lot about something I couldnt understand, and the manager came inside from the garage and loudly complained about his employees being high schoolers. Who complains to customers? Keep that to yourself. Its unprofessional.Lastly, a Hillary Clinton commercial came on the TV in the waiting room, and one of the employees tried to egg another customer and me into discussing politics with him. Why? What will we gain from discussing politics?Do yourselves a favor, folks. Spend your money elsewhere. My back is sore from sitting on their uncomfortable couches for so long.

Great staff! Excellent service!

!!!! BEWARE !!!!This place creates work for themselves by damaging your vehicle then telling you it was like that when they got it. Little things like striping the stud and lug nut on your car. But hey no worries we can fix that for you right here for an extra cost.

Be careful at this shop, when I went in for a quote the sevice writer told me my car didnt have TPMS in it even though its legally required on my year. After receiving the quote and returning home (was not driving the vehicle) I double checked and I was correct it had the TPMS kits so I had to call back to get the price adjusted. When I arrived they completed the alignment first before installing the new tires which is completely assbackwards and they informed me there were 8 options for the TPMS kits so I dont know why the first service writer tried telling me that it had rubber valve stems. These guys obviously get paid hourly because they are definitely not working like a flat rate shop.The manager was very helpful and the only reason I had the work done at this location. I have been bringing my vehicles in to them for years when they were around the corner but since they moved quality has gone down hill.

Lawrence was the most straight forward, honest mechanic.... Different rhen any ive dealt with in my life.... Shockingly amazing truthful. Saved me money. I will definitely drive the 2hrs from where i live to give him my business. Thank you.

So disappointed in the new Firestone. I was a loyal customer of Express Tires since like 1998. Had great service was usually able to be in n out with an hour to 2 for a rotation & balance on saturdays even. Was first come first serve. Now I have attempted at least 6 times during the week & on a saturday & every time since Firestone took over they wanted my vehicle all day! Not to mention they arent honoring the lifetime rotation & balance offered by Express Tires on tires I bought from them. Firstone doesnt even carry my choice of tire Cooper Tires. Im not with the change, & will be taking my business elswhere from now on.

I was have a major hair-day brake down! I was driving my Dads Van and my El Camino on the Trailer with a blowout on the Trailer! Have spent the night at the Walmarts parking lot, I was looking for some serious help... I just needed a Floor Jack to change my spare tire. ...Eddie came through in a pinch! Tips to Eddie! Friendly and helpful service. ... God Bless youIm Super Joe and I support this program.

Always trying to sell you something else. My mechanic doesnt agree with them.Took my company vehicle here today. Its been there since approximately 11 and they still havent touched it. I will report this to Enterprise because this is unacceptable. They suggested that it was dropped off, because it could take a while. Next time Im going to get preapproval for a different place.

Very honest and strait forward. Great service and they get the job done.

Good service and courteous staff. Comfortable waiting area.

People were rude and unprofecional. The guy turned the whole expierience into a social expeirement the customer. Especially after he claimed corporate contacted him about my review.

Good service. Honest company

It took an hour and 45 to put a patch in the tire. There was one other person waiting with us. Would not recommend coming here.

Awesome job and even figured out a way to save me $! Great professionals and highly recommended.

Watch out!They will try to upsell you a bunch of work you dont want or need, and they will probably screw up what you do let them do.Had to have a car dealership fix what they screwed up. Dealership said it looked like a caveman was beating on it.Good luck getting these guys to pay for the damage they do or even refund for the work they didI wish fractional or zero stars could be given

Decent price and got my tires done pretty quick. Would definitely come again.

I would never take my care back to these guys again.I had them replace the wheel bearings in my wife Kia Sedona, they did more damage than good.They might be OK for tires, but DONT LET THEM ATTEMPT ANY REPAIRS!

These guys know what theyre doing. I cant say enough about customer service!

Had them due a suspension check and was told I needed lower ball joints and alignment and 2 new tires costing over 800 bucks. It just didnt seem right so I got a 2nd opinion with firestone and my lower ball joints are fine just needed both center links and an alignment and both tie rod ends and it was a better price. I ended up having a screw in a tire and got it replaced for free.

Came in with fleet vehicle to get tire repaired and 2 hours later they have just begun to work on the vehicle. Sold 2 new tires!, because they were near the wear mark.This location is not represent their Brand well.

Great Service in and out quick for my 4 tires

They were technically closed but still serviced our tire and worked quickly

Grat place to get work done

Straight to the point. Great service

Stopped in with out an appointment and needed an emergency repair and they took good care and went all out to track down the parts needed on a Sunday

Great guys real friendly and great customer service this guys wont lie to you theyll let you know if you really need something fixed or if its still good👍i got a flat tire and i tought it wasent fixable and they did it they saved me $250 on my tire i had just purshased it 5 day prior to getting a flat

Made an appointment for a simple oil change for convenience and to not waste time it took two hours to get in a bay with an appointment defeating the purpose in making an appointment and not to mention the complete unprofessionalism with theemployees makes this a place I will never come back to ever again. If they are unable to complete simple tasks In a timely manner I feel bad for individuals that have bigger problems with the vehicles.

***!!!CAUTION!!!****Do not go here save your self the POTENTIAL RISK TO YOUR SAFETY, troubles and frustration .... They are rude!!!!, They do a bad, job, claim parts are bad when they are not the issue, as well as fail to tell you what parts are bad *DANGEROUS!!!!*....So a few months back I took my car in to have my rotors turned... The next evening I knowticed my car was sqealing when turning to the left ...So lets start with they are rude... I took it back in and I asked if that noise could of been something they could of caused... I had a rude condesending employee look at me like I was stupid and tell me how could that be something we caused all we did was turn your rotors that has nothing to do with it which leads me to my next point...They do a bad job.. so uppon taking it to affordable auto in Murrieta they said it was a loose rotor backing plate.. so they did a bad job and did cause that noise....so now this rude employee is the stupid looking one... specifically the light skinned Hispanic guy who works behind the counter with his hair slicked backThey claim parts are bad.... They told me my belt tensioner and CV boot were bad... Nope both the dealer ship and affordable auto told me that it was just the surpantine belt and a loose clamp on the CV boot the clamp they tightend free of charge and fixed the problem...Finally They fail to.mention the parts that are actually bad ... they over look a leaking power steering return hose ... And two leaking struts.If there was an option to give a rating of zero stars I would******Auto shops should be held reliable for mal-practice and scams essentially there costimers safety is in thier hands and it is nothing to be messed around withyou guys told me my tensioner when my belt could of snapped instead which could of caused me to loose control of my car ...Is that what my or anybodys safety is worth to you guys an extra 300 dollars .Or are you guys underqualified to be working as mechanics******Some other things to mention..The mechanics were playing around a step away from ruff housing and cracking jokes....Another guy came in while I was talking to an employee complaing because a mechanic got greese on his leather seat and attempted to clean it up.... But only rubbed it into his leather seat .... Ruining his Interior.... Poor guy.....I heard a saying once... If you ever see a mechanic with a neck tattoo working at a shop dont trust the shop .... Well for know on I will take that seriously.....I have all of the paperwork from them as well as the other two shops ... As well as names .. which i have already them to the better business bureau ....

They didnt have the tier that I need so they told me they would call me when it was ready. They kept the rim and put the tier on it. The. They called me and put the tier on my car. I was only physically there for half hour tops :)

Great customer service, the staff here is always helpful and friendly. Only place I bring my vehicles.

Eddie made my tire dilemna go away! Got great customer service, terrific pricing on Cooper Cs5s and my car drove better than it ever has in the el niño storm today. Also best alignment ever!!!This is THE PLACE to go!!!!

It close but expensive.

These guys have been taking good care of me! Thanks

Always in and out quicker than quoted great staff

They did and excellent job on mine and great customer service

Amazing professionals! Jordan was awesone!

Worst place to get service done on a vehicle. Took my car in for a leak and was told that it was a 10 dollar fix because of a bad O-Ring . Supposably they did a block test for any damage due to temperature running to hot . Walked out with a tank reservoir repair as well. Told nothing else was wrong. I asked about the dexcool coolant put into my vehicle because it specifically states only G12 coolant to be used on the tank. Or the new G13 . Was told that they only use audi parts but confused on why they used a coolant manufactured hy GM Motors On an Audi. Even told its a European extended life coolant? Makes no sense. Car keeps overheating and loosing dexcool coolant so i return it to the shop and the say its a blown head gasket. Didnt even check the check engine light until i told them it was on to only confirm my misfire in Cylinder 2 . Went in for a leak cam out with repairs and two days later a blown head gasket. Really poor service and customer service . Eddie claimed to specialize in Audis but tried telling me dexcool is the same as Volkswagen g13 . When clearly it isnt and claims he specializes in Audi Cars. Really disappointed with the way my car was handled and the negligence that caused more damage to my car.Consistently had to call myself to find out the status on my vehicle . Now im stuck with a blown head gasket and dexcool coolant in my oil . Great job guys . You really helped me .

Great for a lot of car needs

Terrible i took my 2007 Mazda 6 there and they tried to charge me for a synthetic oil change that i do not need for my car. The sign says 18.95 tire rotation and oil change. when i asked for an estimate they told me i need special oil and it was going to cost 28.95. that is ridiculous i have had this car for 8 years and i have never put anything but regular oil in it for 19.95 oil change and tire rotation. buyer beware

Very helpful service from the beginning to the end .

Really good pieces really good workmanship really nice people