Not helpful and Rude.We bought a battery for my son who is attending school in Laramie. Since he is far away from us, we bought the battery from Advance so they can install the battery, like they advertise they do. Not the case at this store. the counter person was rude and said he did not have the time. I understand being busy, but not rude. My son ended up borrowing tools to he could swap out the battery.Perhaps that person was having a bad day, However, there is no need to spread the misery. This is poor choice for a point person, We have 5 Cars and I work on all them myself. Is this how Advance Auto treats loyal customers? OReillys here we come.

Nina was absolutely amazing at helping me find everything I needed and giving great advice. I’m not mechanically inclined, but I was able to fix my hemi engine with the resources she provided so I could safely finish my move to Iowa. I was on a budget and really couldn’t afford labor costs at a garage. She was also incredibly kind to my 4-year-old son who was traveling with me. She knows her stuff, and she’s worth twice her weight in gold!

They have it all. Parts, Friendly service, advice when its needed, easy returns, and great recommendations for people (I was referred to Johnny at Ketts Auto Electric) who will really help you out. Ive used them several times in the past few months and Im going to them exclusively from now on for anything I can do - and for recommendations to mechanics in town who can do what I cant.

Very helpful and worked with me to ensure I got everything i needed

Had exactly what I was looking for... With some good advice.

Friendly, helpful staff. They put my wiper blades on for me.

Clean store and great employees.

These people bent over backwards to help me a a few other customers while I changed my thermostats with there tools in the parking lot thank you mike and the rest of the crew in Laramie,wy

Quick service and super friendly, helpful staff

Great people, took very good care of me!

Passing through Laramie today with an air conditioning problem. Dakotah was amazing. Thank you for all your help. The hamburgers were a yummy added treat in our July 4th adventure!

In the past Ive been happy with Advanced Auto Parts, however this visit I was looking for ball for my truck and they were unhelpful in coming up with a solution or provide any tools to get me going. I ended up going to Oriley who had tools and got me going. Next time Im in Laramie Ill most likely give them another shot, however this visit wasnt the best

One of the best advance stores I been to. They were awesome, kind, and patient people to work with. My car was having starting issues, the guy working came out to look at it and checked a few things. from there they recommend going to Highland Automotive, which was also a great place with helpful employees. I needed some parts that were not in store, but they got them next day! Awesome because being without a car in the winter here is not ok..

Very helpful and knowledgeable employees.

Many thanks to Wyatt and his two colleagues. I came in with a question about my headlights. Above-and-beyond my expectations for customer service. Today I noticed intelligent, hardworking young men who work at Advance Auto Parts. Keep it up!

So grateful for Wyatt at Advanced Auto Parts! He offered his own time and tools to help me replace my license plate. My last plate, along with the mounting, was stolen and he knew just how to help. I have never had better service!

Cody was so amazing and helpful. He went out of his way to install my windshield wipers and replace a burned out blinker light. He saved me so much time. Great customer service!

Great customer service!

Management needs to review their return policy and be more competitive with online retailers. As a student I dont have the money and resources to sink money into parts I didnt need. Ill think Ill stick to Amazon next time.

Wyatt at the Laramie Advance Auto Parts went above and beyond to help us out with our car today. He was very patient, understanding and willing to problem solve until fixing an issue with our car that took hours. We HIGHLY recommend visiting Advanced Auto Parts and working with Wyatt!

Inventory seams very limited with lengthy wait for parts ordered

Great service

Worst service ever! Place should just close! No one knows what they are doing. Took 4 trips and several debates to get the right product. Absolutely will never return.

I went to return something and ask for my $$ back. He said all he could do was exchange it. Why would I want more of the same junk that didnt work! Even the product had a label with a warranty saying: If you are not completely satisfied with this product simply return it to place of purchase for your $$ back but they would still not honor it, even after I pointed this out. This was the manager that said this! Earlier a regular employee said that since I had only used 4 ounces I should have used 8, so at that point he cited this as the reason for not refunding, however the proper amount was 4 ounces, he was just too retarded to realize that!

Needed an engine air filter, which they had on the shelf for $12, great.Also needed a cabin air filter. Part wasnt in stock, so they looked if they could order it. Two different generic parts for $14 couldnt be ordered for some reason, we went down the list until there was finally a part they could order (a premium activated carbon air filter for $28), shipping was another $6 and with sales tax it came to about $36. No thanks, I went home and got it at Amazon for $14 all in. Why charge shipping to ship it to the store where I have to go to pick it up?

I went to advanced auto tonight in Laramie WY to get a battery pulled out and a new one put in. The young man named Daniel helped me. The battery was old and rusted. It took Daniel an hour and a half to get that old nasty thing out. He never complained (and it was cold outside) and never gave up. I dont know what I would have done without his great service. I am beyond grateful to him and advanced auto for getting my truck back on the road!+

I recently had a great experience here. Even though my part wasnt listed in the computer under the normal applications, they stuck with it and located what I needed.

I couldnt be happier with my experience here. I needed help with a few things on my car and a man by the name of Erik Runnberg greeted me the minute I walked in and took pleasure in helping me. Employees like Erik define a business in a very positive way and people like him make the world go around. I definitely recommend this place!

Wyatt was extremely helpful with a dead battery issue. He was friendly, courteous and knowledgeable!

I was kindly assisted by Wyatt a employee at advance auto by letting me use the battery terminal cleaning brush even though I didnt purchase my battery through advance auto. Thank you Wyatt for all your help.

Just ok . Kinda the last auto parts store I would shop at . I wish they had auto zone here in Laramie but since they dont I gotta settle for oreilly and advance asa last resort.

I was broke down in may on the side of the road,limped into a competitor store,they didnt have a tensioner for my car and advance delivered it to me on the side of the road!!!!these guys are f##!!n awesome! Great store, amazing service.thanks guys

They had everything I was looking for.

I broke down in Laramie on my way from Nebraska to Washington. I thought Id be stranded for days since it was a late Saturday afternoon on Memorial Day weekend. But Keith at Advanced Auto Parts went above and beyond in helping me out. He diagnosed a faulty alternator that I just had replaced a few days prior, and ordered the part for me immediately (which was free since it was a Carquest part). He then called all around town and the surrounding area until he found the nearest mechanic open in Fort Collins. Since I had to stay the night in Laramie, he charged my battery that afternoon, AND the next morning so Id make it to Fort Collins. I cannot say enough good things about this gentleman--incredibly kind, helpful, and generous. Its all thanks to him that I made it to my destination on time!

Friendly, knowledgeable and helpful staff

Used to be a good place to go to that usually had your parts nowadays when you go there your parts are usually obsolete cant get them or they just dont have the items to get you that is why I go to OReillys way better auto parts store people are nicer and they usually have what you need

Customer service oriented store, employees are lively and ready to help as soon as you walk in!

Fast knowledgeable staff fair prices

Great place for anything automotive tho if youre a female dont be shocked they talk down to you!

Terrible customer service. It always takes me like 15 minutes to buy anything right off the shelf. Employees will just stand around or will be chit chatting with customers instead of running a damn cash register. There are plenty of other players in town and no reason to give these guys any business.

Clean and organized store, professional employees, great location

Good place to pick up small parts when needed.

Great place for parts!

Very poor customer service. When picking up some tail lights for my car today they only had the more expensive option. The lady started chewing us out saying it would cost more in gas to go somewhere else - the price difference was $5, it doesnt cost $5 to drive across Laramie and her attitude has sent me to anywhere else for car parts

Generally friendly, and normally better than the blue and yellow option.

Great staff,great parts

Iam visibly disabled, my battery just took a big old poop and that happens, so i walk in and ask for help putting another battery in cuase i cant lift to well anymore and had a 5yearold and 3 yearold with me .. this parts person and i quote if its not our battery we cant help you . her attitude was so bad she should have been fired for her conduct, we left and i called OReilly Auto Parts they said come over the young man was waiting for me and didnt have any issues helping put the new battery in .. Advance i hope you read this and fire that employee for i have never seen customer service that bad anywere EVER !

They have gotten me a lot of parts enough to replace all of my sensors an some switches. They always help out, good people.

Knowledgeable staff, who have experience with building, and restoring cars.

Every time I have been in I have gotten a lot of help when trying to find parts or looking for something in the store. They do student discounts for purchases over $20.

Large selection. Helpful staff

Wyatt and Micheal were the greatest

Helpful people, good prices

The staff is always very friendly, very helpful, and very knowledgeable.

These guy in there know their stuff!! very helpful!!!

More parts less price

Every time I have gone in I have received awful service. Today I asked if I had the right bulbs to change a light in my car and they lady was very rude and disrespectful. She acted like I was dumb for the bulb I thought when the right bulb wasnt even available. The time before when I was talking to an employee every time I would ask a question he would only talk to my boyfriend standing behind me.Awful service.

Had a few things I was looking for. Customer service was ok.

Knowledgeable and helpful staff!

Happy quick friendly service

Very helpful, professional, and knowledgeable.

Guys are very helpful

Good parts house.

Staff is friendly and helpful

Whos these 2 young men help with local info when this old man blew his motor on the freeway Sunday afternoon

Advance usually has what I need, and when they dont, they are able to get it on hand within a day or 2.

Useful and friendly staff

Standard auto parts place

Good service

Vary in professional.

I called asked if they had the parts, they did, they held it at the counter for me until I arrived; when I arrived they recognized my voice and promptly checked me out. The part was 74-76 mm. 17 fluted socket adapter wrench so not a simple thing, I was beyond impressed... this was also on Halloween eve.