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Walmart Auto Care Centers
4308 Grand Ave, Laramie, WY 82070, United States
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Walmart Auto Care Centers
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Wi
Review №1

The times they say the open are wrong and the times they close apparently isn’t enough, I try to go in for an oil change at 3 and they are no longer accepting oil changes, I try to go in at 7 and they don’t open until 9. I’m only free once a week to run errands. helps if I would be able to schedule an appointment but the website doesn’t offer much apart from incorrect times.

Ka
Review №2

We brought my car in to fix the tire because several other places were closed. One tire was flat because of a nail. They sold us a new set of tires but refused to change them due to the location of the nail. Stranded in Wyoming trying to find a place near Laramie that can put on tires ..

Co
Review №3

Very friendly staff. Connie was so nice and answered all our questions even though they were short staffed and the phone would not stop ringing.Finished my oil change in good time. About what you would expect from a Walmart auto center.Overall, I will come back next time I need an oil change or a new tire.

Vi
Review №4

Went to get new tires. Suppose to be done 11/2 hrs but end up almost 5 hrs. A manager give me 50% discount for staying so long. Really like the discount.😁

Da
Review №5

I dropped my truck off at 10am for them to repair my spare truck tire and was told it could take 2-3 hours. 3 hours later I still haven’t heard from them so I call and they say, “it’s ready for pickup.” I ride my bike back to Walmart for them to tell me “There was no flat tire” even tho I very specifically told the lady checking me in that it’s the spare that’s flat located under the truck bed that needs fixed. So, they say they will fix it free of charge. 2 hours later they call me in and say they can’t fix it because the exhaust burnt the spare tire sidewall. I look at the side wall of the tire and I’m not kidding there was seriously nothing there. They just didn’t wanna do the work so used some policy as a cop out. Wasted 6 hours of my day. Not a single apology from any of the workers. Nothing. Worst experience I’ve ever had dealing with a business. Also took the same tire to a real tire shop and the mechanic said “ya that’s just how spares look when they come down from the hanger. Nothing wrong with the tire at all. They just didn’t wanna fix it.” Tire they wouldn’t fix is less than 1 year old.

Ke
Review №6

I hate giving negative reviews but this experience was a disaster. I called first and they told me if I came right now itd be about 35 minutes for an oil change. By the time I go there, someone was in front of me. So now wait time was an hour. No problem. I had my kids. We can shop.An hour and a half later we came back and the lady who got her car in before me told me her car wasnt done yet. At this point my toddlers are melting down (obviously not Wal Marts fault) but its time for me me go. It took another 20 minutes just to get someones attention. Finally I tell the person at the counter that I need to pick up my car. He was like uh... its not done. Which I assumed. But I had to go. So I wasted almost 2 hours and got no oil change. The guy at the counter was apologetic and honestly was working really hard to keep everyone happy and things moving.Staffing issues are a problem. I 100% get that and its definitely not anyones fault in particular. But if youre in any sort of a time crunch I do not recommend going to Wal Mart until they get a full staff in the auto department.

Ma
Review №7

Good selection but very, very slow. 4 hours for oil change and 4 tires and I was the first in line.

An
Review №8

Charged me for a tire rotation twice, of which no tire rotation was done. Also took an hour and a half

14
Review №9

Took hour and 12 minutes to fix a flat tire. Slow.

Al
Review №10

Everyone was super friendly and helpful, and it was quick!

Je
Review №11

Everything about Wal-Mart is good. They may have monopolized the retail business and thats not saying a bad thing. Todays world calls for CHANGE. 😍

Jo
Review №12

Pretty positive they lied about my flat tire not being fixable. Instead of a $15 fix, I was charged $70 for a new tire. I just got the same tire a month before. Also, they never inflate tires to proper PSI.

Ro
Review №13

Technicians say they are overworked, overwhelmed, underpaid.

Th
Review №14

I just needed some fluids for my van. Walmart had what I needed.

Ka
Review №15

Came in on a Sunday with a screw in the truck tire. Everywhere else was closed. They got me right in and it was quick and friendly service. Would highly recommend!

Al
Review №16

Driving from SLC to Denver on a Sunday. Delayed by a flat tire. Only place open was this Walmart. Raced down. Was told it could be up to a two hour wait. Techs were very friendly and professional. I was on the road with two new tires within an hour. (Flat was not repairable) They definitely saved my rear.

Gu
Review №17

Job always done well, treated as I am an important customer. Appreciate the respect!

Jo
Review №18

Lackluster service to say the least. Took my car in at 9 am just to get a tire replaced, and it is currently noon, my car is out of the garage, but no paperwork has been given to me nor the opportunity to pay for my car. What was promised as a 1-hour job has turned into an all day affair, with no end in sight. If I could give 0, I would.

Ke
Review №19

I came in at 9:30 am when it was not busy and told it was a 30 minute to 1 hour wait to patch one tire. More than an hour and a half later it was done. Not fast service.

Vi
Review №20

Its walmart its a love hate thing we all know that.

ja
Review №21

These guys will not even pick up the phone. We had a battery freeze on our pickup and wanted to see if they had one that would work before we took the time to drive all the way down there. I will not be using Walmart Auto Care Center again.

Er
Review №22

They did a great job and even didnt try to sell us something we didnt need. They called me and said the tires I asked for were not necessary since out current tires were still in good shape. I appreciate it as they could have charged me and I would not have known.

An
Review №23

Perfect service!Quick, easy, professional service! Friendly and helpful staff (in Laramie Wyoming, anyway). I definitely will continue to use them for car care.

V
Review №24

The manager is wonderful! No pushy sales, they tell it like it is and go the extra mile to make sure youre taken care of. Not at all what I have experienced at other Walmarts.

Er
Review №25

Terrible service and the workers have zero skills on managing multiple customers. Also the facility has not been swept since its inception. Do not recommend!

Ca
Review №26

Fast service and reliable!

Hy
Review №27

Connie at the front is great! Easy to talk to and explained what they were going to do. Inexpensive tires and you got Wal-Mart to aimlessly walk around in so it doesnt feel as long.

Lo
Review №28

I normally do not write reviews, but I feel that I should warn my fellow Walmart patrons about their terrible auto service department. It all started when I took my truck in for a simple oil change since I did not have the time and resources to do it myself (I even brought the oil and filter). I arrived to find an empty service counter and it took 10 minutes before an associate noticed my arrival. After I had checked in and was waiting, a technician came out and rudely informed me that I had purchased the wrong oil filter from the auto parts store. I agreed to pay for the right filter and return the wrong one (since they had already drained the old oil), and they got back to work. I then noticed that they were about to put their own oil in my engine instead of the oil I had brought, but they corrected their near mistake upon actually looking at the service order and put in the correct oil. After payment for their services and the filter, I left and discovered they inflated my tires to 50 psi instead of the 43 psi suggested by the manufacturer (no big deal, but they should check the manufacturers lable before inflating). But the real kicker of my visit is when I found a puddle of oil on my driveway the next day. Upon further investigation I discovered that the technicians barely hand tightened the oil filter, so I hand tightened the filter and the leak stopped. Overall, the technicians are not thorough in their duties, their customer service is severely lacking, and I would not advise anyone to come here for even the simplest of services. You are better off doing it yourself or taking it to an certified shop or dealership.

Zi
Review №29

This is great autoshop with great people. Take care of my car like a dealership but discounted price. I cant ask for more.

T
Review №30

Do not take your car here! Matt who changes oil stole a gift card out of my car. Very unethical group of people. When I called and asked about it they defended him and said it probably blew out because it was a windy day... How does a gift card fly out of the center console?? What a joke.

Br
Review №31

These guys saved us big time when we were driving through WY and busted a tire right outside of town. We got there ten minutes after closing and they still helped us fix our tire. These guys are super helpful and friendly and I wish I could rate them even more highly.

H
Review №32

Called and they said their wait times are not ba and no need for an appointment. Drive almost 2 hours get there are some little college gum chew girl tells be its an hour wait if I would like to come back. Ok thats fine, had a few other things to do, get back 45 minutes later. An older lady associate tells me it is a 5 hour wait!!! And because I took my vehicle to run my errands i was taken off the list! That would have been good to know before I left. Thankfully a tire shop across town was able to get me in.

Mi
Review №33

Come here instead of jiffy lube or grease junkie they get it done responsibly

La
Review №34

I saw the 1.4 star review, but... this was the earliest oil change I could find in town.Well... i probably should have waited until 8:00am when a real business opened.The manager left her entire shift unable to work for until an hour after opening while she had the only access code to unlock the shop.She didnt even have the humility to apologize herself and instead left the team to apologize for her.To make things worse they started working on someones car who just showed up before mine after I had been forced to wait for 45 minutes.Serious lack of leadership and organization here and a serious waste of my time.

An
Review №35

Travelling through the country . Quick stop . Great service

al
Review №36

Put on new tires pretty quick and efficient and were very nice :)

Ke
Review №37

Always great service whenever I come here

Kr
Review №38

I dont like to leave negative reviews because I think everyone deserves a second chance and everyone can have an off day. However, this place has consistently disappointed me and burned all bridges. I would rather drive to another town to have my car serviced, than ever go back to Walmart. The first time we went, they didnt vacuum like they were supposed to, grease the suspension, or even reset the maintenance light. When we brought this up they were rude and wouldnt compensate us at all, even though we had paid for these services. I went by myself the other day because they were the only place open, and I figured, what the heck, Ill give them another chance. Huge mistake! The guy asked me what kind of oil it took and I couldnt remember. He went out and checked and said it only took synthetic. I went along with it because I wasnt sure and didnt want to be a hassle, but I had kind of a weird feeling so I went out to look for myself....the cap said 5w20, nothing about synthetic (I worked at an oil place in high school and I recall there would usually be a warning on the cap if it ONLY took synthetic, but Im not by any means an expert), and the receipt from last time it had been there said they just put conventional oil in. I felt like he was really dishonest with me so I cancelled the appointment and left. Im not sure if he was having an off day or was trying to pull the wool over my eyes because he thought I was too dumb to read an oil cap, but I was not very impressed. I ended up taking it to Toyota (where they are amazing) and am now on day two with no car because the oil pan needs to be replaced from last time it was serviced at Walmart. They messed up the threads putting it back together. Walmart also, unsurprisingly, havent exactly been helpful about paying for the oil pan they ruined. Time will tell how this turns out, but meanwhile Im short 350 bucks for an oil pan and dont have a vehicle. Awesome.

Ra
Review №39

They provide good suggestions. Recommend

me
Review №40

Friendly staff very helpful w the care of my truck

ol
Review №41

Next time I talk about a set of tires the song and dance to get out of work best not be our conversation,, that was thee worst set of excuses I have ever heard .. One excuse was they had to remove the tires to read them

Te
Review №42

We went for a simple pit stop oil change. They came out and told me they couldnt do the $20 one because my vehicle only took synthetic oil and wanted to do the $45 synthetic oil change. I dont know alot about cats but enough to know that was a lie,they just wanted money. When I told the guy nevermind he got an attitude. Needless to say, I take my car to grease monkey, so much more knowledge and less attitude. Grease monkey also verified walmart was full it on only synthetic oil changes. Be careful with walmart autocenter...

Co
Review №43

Failed to grease fittings, failed to inform me of a battery problem, stated that the battery was good when receipt showed it needed charging. Failed to vacuum as they stated was part of the package. Still charged me full price. Will not return.

Ra
Review №44

Told me it would be an hour and a half for an oil change, and would call when it was done, after waiting 2 hours, I go to check on it and they tell me they couldnt get the oil filter off so they didnt do anything to it. 2 hours wasted and they couldnt even give a phone call... I will not return, and will not recommend..

De
Review №45

Thank you for being more helpful this time

Ed
Review №46

OK experience. Takes them forever to do simple jobs but they get it done.

Mi
Review №47

Laramie Walmart Tire and Lube is a joke. The first day I went in they told me that their equipment to fix tires was broken. The next day I called to see if it was fixed, I ended up sitting on the phone for about twenty minutes while the phone constantly rang and rang and no one in the tire place picked up. So I went to Walmart again to stand in line for 25 minutes for her to tell me that it would be three to three and a half hours for them to even look at my tire to tell me if they could do anything. And she didnt even care to apologize for all of my time they had wasted. Dont waste your time, they are not customer oriented at all. Ive had great experiences at other Walmart Tire and Lube, but this one was absolutely terrible and disappointing.

Mo
Review №48

Garbage. Business hours say they close at 7. Called at 4:45 to see the wait time on a standard oil change, no answer. Drove out there, parked, waited at the counter. Finally someone comes from the garage and tells me they cant do it and Ill have to come back tomorrow because theyre going to close early tonight. Terrible customer service and a waste of my time and energy.

El
Review №49

Dont EVER get tires or other auto service done at Wal-Mart... EVER! The service you get from their bumbling, underpaid, uneducated techs is horrible at best, and they will ruin your car! You need to trust your car to certified mechanics! The Wal-Mart people are only worried about when their next break is, not your car. The chances of you being happy with the auto service at Wal-Mart is almost ZERO! Good luck!

D
Review №50

Lied to me about my car and tried to scam me out of money, absolutely crooked people work here. Do not get tires from these people.

An
Review №51

Satisfied with service and price

Ri
Review №52

Cheapest, slow vs Grease Monkey and twice have given false battery charge reports, still first choice

Ca
Review №53

They decided to replace my tire pressure sensors and broke them while putting them in. A week later one tire went flat. I took the car back and they said they wouldn’t charge me for the replacements. Well they broke the replacements too and took 2+ hours. I won’t take my car there again.

Le
Review №54

Great place

Je
Review №55

Great service.

Ed
Review №56

Good service and people

Ju
Review №57

It was ok

Information
5 Photos
57 Comments
3.5 Rating
  • Address:4308 Grand Ave, Laramie, WY 82070, United States
  • Site:https://walmart.com/store/1412-laramie-wy
  • Phone:+1 307-755-0185
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Planning
  • Quick visit:Yes
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