Because Starbucks is a global chain, you expect things to be consistent. Thats not always the case. Sometimes individual baristas make drinks weird. I like this Starbucks because it is always consistent. They also dont backtalk me when I want to have a custom drink, which Ive experienced at other locations. This will sound weird but hear me out - sometimes I like iced drinks with no ice. Why? Because the drink is cold enough with the cold milk and I dont need it to be any colder. This is the only Starbucks that I go to regularly where they dont bother me about it. The one drawback for this specific location though is when they have a rush, they really have a rush. The line runs through the lot and it makes it a little harder for some people to get out of the parking lot. This location is at the crossing of two very busy roads so it makes sense that it will get really busy at times. Its best to mobile order your drink and go inside at times like these I think because it will feel like the line isnt moving for a while. Check for their busy times on google before coming.

I was never a Starbucks fan until I tried thier dark coffee. So I started going their instead. Thus location is the worst! They never have what you order, and they dont warm the food up hot enough. My sandwich was ice cold and my frappe was tooo thick with with too much whip cream. Didnt realize this until I drove off. Never ever going there again. 2 times is enough. Zero stars!!!!

I think the location is nice, the employees are very accommodating. I am only upset that they dont allow customers to eat or sit inside. This location is in Florida where mostly all covid-19 restrictions have been lifted, yet only outdoor seating. Its most difficult to study and use electronics in the rain. They do have 2 umbrellas setup, so dry accomodations are limited.

This location would actually get me to stop drinking coffee... they have weird hours and every time you go expect something different

The barista was very abrupt with me. she handed me my coffee and my banana which was VERY COLD i told her about it and she looked at me and responded in a very rude manner “it’s not cold it’s warmed “ I will not go to this location again

The best iced coffee money can buy!

Great customer service great drinks. They do their best and it shows.

The coffee is very good and their cakes are delicious and theyre special desserts are great. If you know Starbucks then you know its a little pricey but its worth it.

An hour waiting in line in drive through to get a cup of morning coffee turn into an afternoon coffee if you have that much time on your hand everytime. The busiest and SLOWEST Starbucks staff exist in this location and I have no idea why. The line don’t even move. I’m writing this while still waiting in line 1 HOUR LATER. That’s one hour of my life I am NEVER GOING TO GET BACK.

They are doing renovations to the store. They have papers with notes all over the place that are folded and can’t be read until you get out of the car. The note says “closed for … open on 9/3 from 7am - 3pm. I was at the store on 9/4 at 2:30pm and everything was locked and the employees looked at you then look somewhere else.First the notes should be easy for customers to read and if the times are different update your pieces of papers. Second, man, employees, are hired to assist the customers. Train them well and be a bit friendly. I get it, you are there and get asked the same thing over and over but guess what, the customers are asking for the first time especially when your school notes aren’t easily readable.

The drive thru staff at opening have the best customer service Experience I have come in contact with in a long time!!

The place is understaffed! Long lines by drive thru and almost no service inside. Garbage cans are full outside. Staff sounded overstressed. Not their fault. :(

I normally go to the Starbucks located in the Jacaranda Plaza off of Pine Island and Sunrise Blvd. at that location- and every time it looks exactly the same, you can see 5 pumps and milk poured into the drink. If you look at the photo- not 5 pumps, barely any milk and it tastes like yesterday’s coffee! Extremely bitter. That’s what I get for straying away and another Starbucks-I recommend you save your money for another location

Whoever was working the drive through today at 9:08am was extremely rude for no reason. She was so nasty and aggressive in her tone. She need to go because she is ruining the brand and friendly service that one comes to expect when they pull up in the morning.

I wish I could give 5 stars but the customer service has fallen by the waist side overall. No one looked happy to be there any time I went (2xs a day) & unless you mobile order or wait in the 15 minute drive thru, they dont prepare your order for a while. You can all do better.

Place looked like a zoo there were so many ppl. I had a mobile order. I approached the area that was for mobile orders. No clear line just a crowed bunch of ppl standing all at counter 7 to 8 drinks sitting on counter. Seemed like everyone touched them to read label. I told the girl behind counter my name for my order. 10 min goes by. I go to the register to ask someone else about my order. 7 min later one of my drinks was ready. Then my other drink came out 2 min later. I left frustrated. Wouldnt recommend.

I order the same thing everyday and I order through the app so I can just go in and pick up. Multiple times my drink looked watered down or lacked enough creamer or to much creamer. Then I have to waste my time waiting for the to remake it. And when the they do remake it in front of me, is the only time it perfect. I have to literally watch over them to make sure its done correctly. They definitely shouldnt be called baristas because the lack the knowledge. I spend $70 a week, and their about to make me quit Starbucks all together.

You usually cant go wrong with this location. Theyre always quick and friendly. My only possible complaint is they tend to be out of the thing I want. Today I had to go through three drinks before I landed on one they had all the ingredients for.

Remember the place before it and when it was first got going, was very good to have one so close, sadly like other locations it runs out of things fairly quickly even more so than others, understand that The Pandemic has cut many means for things but by 11-12 in the afternoon, basically half the things you can is simply gone.Understandable and not much of an issue since you can always go to another and get something else but just 30 minutes ago I asked for a single thing, was given handed a bag which had the exact same thing that I asked for minus a receipt yet turns out to be something I didnt ask for at all. Not having things is Understandable but handing out something with a different name which I didnt ask for doesnt look good at all for character or intelligence.Closest one but the Sunrise one isnt that far either and they actually get orders right. Also try to train your people to hand our receipts for every order👌.

I’m not the type to write a review but I’m tired of this Starbucks. They always have long lines and then when you finally get to order they always out of something. The General Manager for this location needs to be retrained on how to order inventory so that their store doesn’t run out of things.It’s not a good look when you constantly out of things please do better!!

Worst Starbucks ever! Not only did I wait in the line for about 5 minutes, the new girl did not know what she was doing and did not even know what type of drink I was talking about even though she worked there. She did not even apologize for not knowing the products. I guess Starbucks will hire anyone these days! Its quite apparent.

Big hot mess. I ordered on the app. Got there and had to still wait over 30 minutes for my order. Lots of worker. Not ordinance. This was not the first time Ive had this happen.

I love it, great coffee, tea and cheese danish is awesome!!

Very busy coffee shop! Good service..reasonable waiting time inside..drive thru long lines...

First time going to Starbucks before work, the drive-through line moves pretty quickly. Only for me to pull up a Luke warm cup of coffee with Hair on it that tasted stale. The only thing that was good here was the cake pop. Nine dollars I wish I could get back and I didn’t even get a receipt for my order 🤦‍♀️

Very bad customer service, they withdraw Uber, no one attends all of them are the most attention to phone customers, and drivetruu, I called her and they did not pay attention to me. I will wait a long time. There should be a person, with a good face and pleasant to the pickup customer

I had earned a coupon for a free drink, good for only a few days about a week after I had earned it. I told them in the drive thru about the coupon, showed them when I pulled up to the window, and was told that I couldnt use it yet. Calling Starbucks didnt help. By the time I could get back to this one, the coupon had expired and disappeared.

More than 45 min waiting for my order, staff was super busy. Couldnt get my order

Brown sugar shaken expresso was bitter and watered down.

I drived more than 4 miles with my parents( 84 ) to let them enjoy a decaf. The cashier was very very kind, but when we went to use chairs outside, a very agressive woman told us that we can not use it. Wasnt what she told us, was the way she did it. I wont go back there again. May 5,2021 8:15pm

Awesome coffee and breakfast sandwiches

Havent been inside but I see alot of pretty girls walking in this place.

The coffee shop was clean, well staffed and calm atmosphere. My order was made quickly and delicious!! Enjoyed a coffee date with a close friend.

Too slow there was 8people behind the corner working like there was only 2 people

I ordered coffee in the drive-thru. The person got it wrong. I caught it as I was pulling away from the speaker and I corrected them when I got to the window. She paused as if she was fixing my order. What made me realize the order was wrong was because my daily price was different. After she acted as if she fixed it I asked if the new price was what I knew it should be and she nodded. I grabbed my coffee and pulled away after paying. I tasted it at the next light. It was not right. I drove back and went into the store. I walked to the end of the counter and no one there would acknowledge me. I probably should have gone to the register first but I walked in with a Starbucks cup. Maybe there is an issue? So I jumped in line behind two people. As soon as it was my turn the person behind the counter turned around to grind beans. I was the last person in line and I was holding a Starbucks cup! Maybe there is an issue? I waited and when the person took my order to replace my coffee they did not holler down the line to rush the order. I stood at the end admittedly getting upset. I walked to the register again where the person didnt turn from grinding beans. I wanted to talk with a manager but I saw my order coming up and decided I had to go. In my head Im getting angrier and angrier. I worked retail and Im still in customer service in a way. You have to be able to read a situation. I walked in with a cup. A regular throw away cup. Not one you refill. Someone should have noticed it something was wrong. Whether its the people at the end of the line or the person at the register. Was it the time to grind beans?! On top of all this as I was leaving out of the possible three doors I chose one that was locked. In fact out of the three possible entrance or exit doors only one was open. I know Starbucks is insanely busy but my Starbucks at home is very pleasant. In fact most are. It is insane how pleasant the employees are in such a stressful situation. I will not be going back to this location again.

This is my Sunday treat. Sometimes its better to go inside than to go through the drive through at this location

Awesome staff and a great experience overall!

Hands down the worst Starbucks Ive ever been to, customer service sucks. Such a shame I live so close 😪

Service amazing but this is a busy sSTARBUCKS they may be out of a lot of stuff which can out a damper on your Starbucks experience

Good Cappuccino, but, need pastries variety. Like Apple tarts, Chocolate croissants, etc.

Dear Shelly, you are definitely a shining star. You exemplify every great quality a STARBUCKS employee should have! My Friday was rough, & after finding myself lost, exhausted &needing a caramel frappuccino.YOUhelped me find my way, comforted me & gave me smile! Thanks! youuppity

There is nothing better after a hard day of work dealing with clients than a fresh brewed cup of coffee, along with a just baked blueberry muffin. It was so delicious that I did not care the fact the restaurant lobby was not allowed to customers and I took my coffee and muffin in the outside tables..

I ordered through Uber Eats, then I realized that I got the wrong drink, I ordered a mocha frappe but I received a latte with another guest’s name on the label, I cannot blame the Uber Driver cause the drink was properly taped inside the bag, I had to wait till I was on break to return to the store to get the correct drink😣 it was very inconvenient for me...cause I had to wait another 20 minutes inside the store . everyone needs to pay attention to every order especially the online orders....

The baristas are super friendly and speedy and its always been clean whenever Im here. A great place to study, its usually packed with people working so you wont feel out of place. It does get really cold though, so if youre planning to stay a while you might want to bring a jacket.Ask the baristas for recommendations--they know whats good!

Waited in line for almost 40 minutes. Service isnt what it used to be. And you cant drive out of the driveway because its blocked in. Or I would have left a long time ago.

The worst!!!! Out of everything, not polite entitied millennials) and just horrible! What ever happened to this place?!!!!

Awesome like always, and they got my name right. 🤣

We got two refreshments delicious like always

Your usual Starbucks, not better, not worse.

Great location with drive thru, super polite baristas

It saddens me that I have to write a review and give two stars to this restaurant location. For the past five years Ive been coming to this location. Recently the quality in making their customers drinks have gone down, I normally get a Trenta strawberry acai with lemonade Light Ice and no strawberries. Some may say that this is a complicated order however, having worked for Starbucks myself (at a different location) I can tell you that this doesnt even compare to being a complicated order. Normally the drink is made with water instead of lemonade. My most recent order was today at 7:15 a.m. when I asked for the same drinks I stated above with lemonade and I received a drink made with water. I kindly asked the barista at the window if the drink was made with water cause you can clearly see the difference and she agreed that it was and I asked if I could have lemonade instead. Normally I would just drive off and be upset and drink the drinks forget about it because I dont like to be THAT customer. The barista kindly took the drink to have it remade when it was handed back to me I said thank you and she said to have a nice day as I drove away with the drink remade in my hand I tasted it only to realize that what they did was poured out half the drink and added lemonade to it. After reading the label printed on the drink, I realize that they never even put that I had asked for lemonade. This has happened multiple times in the past few months. I usually go once or twice a day. the only reason Im not giving one star today is because the barista at the drive-thru was very kind! Can you please make sure that your staff understand the importance have a great customer service when it comes to making the drinks not just their etiquette when speaking and interacting with customers. Starbucks Prides itself on high standards, unfortunately your store standards for making drinks in my opinion have diminished. I would rather drive the extra 10 minutes in the opposite direction to the next location than continue coming back to this location and having my drinks constantly made poorly!

Do not go there on Fridays after 10. Waited in the line for 25-30 minutes and my drink was watered down and my food was cold. Horrible.

Ice coffee is always warm

Service usually good sometimes inconsistent. Always a line but they move quickly Friendly service

Its Starbucks. Pretty freaking good coffee lol

I’d give this place 10 stars if I could! Wonderful staff, amazing environment and a great place to get a cup of coffee! I love coming here, my home away from home. My favorite barista goes by the name of Angela! She always makes my day without fail!

I usually dont go to Starbucks these days but this is definitely a nice location. It has lots of room inside but also a great outdoor area. The store was kept very clean and the staff was very helpful. Most days I make my own coffee at home but if I do need to meet someone I would definitely recommend we meet here. However, the prices are still a bit obnoxious, at least in my opinion, but other then that this is a pretty good location.

I have been a regular customer at this location for many years. Recently they have had a change of management and most of the staff is also new to this location. The staff has always been friendly and efficient but that is no longer the case. When I asked for my drink to be remade because it wasn’t the same thing I have been getting every morning for years, the new female manager stood by silently while the barista argued with me about the drink.I order using the ap, and recently I have been getting “not available at this location “ messages when I try to order. Today, one of my drink orders went through only to arrive and be told the ingredients weren’t available. Thank goodness I can go a couple miles south to another store that has inventory.Please bring this store back to friendly and efficient!

I usually have a great experience at this location but whomever took my order today was very rude. I asked for the Happy Hour and said I would like both drinks the same. At the end she asked if I wanted 2 and I said yes. She said well then you have to tell me that when you start your order. I am very patient and understanding, but customer service needs to get better especially in a time where I could stay home and make the same drink myself. I chose to make the trip to support business in my neighborhood.

Excellent

Coffee tasted a bit burned also tiredofv them not having a place to sit.

The girl who was on a drive thru didn’t want to take an order and showed to f... fingers to the customers.Disrespectful at all! It’s not a customer service that you expect from starbucks!Manager was not there to file a complaint,so hopefully he will check who worked there on 02.14 at 7pm

Theyve stopped carrying the Whole Earth Sweetener (they called it stevia). Was going to leave, but the person at the front was so lovely that I bought a green tea anyway and sweetened it at home.

First time at this Starbucks ....had a Green Tea Frappacino. ..delicious! Spent over an hour there reading. ....so relaxing

Their refreshers are bomb but service is not they great

My wife is hooked to Starbies. Im tired of constantly picking up her orders.

Starbucks, A great place to meet clients for Coffee and write contracts to buy houses..

Its seems like all human resources are always devoted to the drive thru and no matter how many people are in line inside, only one person attends to the customers waiting in the line.Starbucks leadership should realize that they need to make their employees more agile in attending to the customers versus the drivers in line when people come inside after seeing how long the line is in the Drive-Thru. Also this Starbucks has a very nice seating area outside that I reluctantly sit in because of the garbage thats always thrown around

Ordered via drive-thru didnt go inside barista was extremely pleasant our our was accurate. I ordered venti mango & 🐉 dragon fruit with 🍋 lemonade per her asking with water or lemonade. My friend ordered a Venti coffee with cream.

Great staff

Nice very organized

I ordered a medicine ball, but they were out of tea ☹ so I got a peppermint mocha instead. 😊

Rating them only one star after coming inside to pick up my order and witnessing a store associate by the name of Amber treat another customer with rudeness and impatience. To do this to a complete stranger who has patronized your place of work/business is unacceptable. Theres a Starbucks literally two minutes away Ill go to instead.

I went there yesterday bought a drink for myself and an apple juice for my daughter. I went outside sat in my car for a little while. My daughter had to use the restroom (she’s 2 years old ) we went in Inside asked more than once if she could use the bathroom. The staff kept saying no not allowed it’s only for staff. I explained she’s a baby and we will be in and out. They repeated no no. I asked them to tell me where to take her so she won’t have an accident. They said next door Ruby Tuesday’s open. I ran across the parking lot . Guess what ruby Tuesday was closed .

I understand that they get busy and I do not mind waiting in most cases (although I have never waited so long at any other Starbucks location). When I place a mobile order, only 1 item comes out and I constantly have to ask where the other drink or food item is. Yesterday when placing mobile order and arriving at apps anticipated time, I waited an additional 20 minutes beyond the time it was to be ready (asking about 3 times where the rest of my order was with no attentiveness). This has become far more often in recent weeks. Drive thru line overly long also.

Its a good store and drive-through wait times are ok. They did burn my green tea latte once, but other than that they are fine. Their store opening time are not displayed correctly online - I was just there at 845PM and opening time online state theyre open until 10PM. So that is factually not accurate. Lets get things accurate people. First world country, right?

This must be the dirtiest Starbucks i have ever seen. When i asked the employee to clean the table for me please, he rolled his eyes up, and said “suuuurrre” with the least amount of energies ever as if i just asked him to clean the toilet.

Wait time very long for just a Hot Chocolate

Friendly staff. Funny I dont know anyone here, and they dont know me by name, but still very friendly! And of course great coffee.

I’ve been a Starbucks drinker since I started drinking coffee. This place needs some major employee training as far as customer service and general etiquette goes. On many occasions I’ve received my iced drinks dripping with coffee on the side of the cup and from the lid. When asked for napkins or to clean my cup, I was met with attitude and rolled eyes. My outfit was ruined, my purse sticky from coffee and Carmel. Today, after having this happen once again, the girl in drive- thru told me that the cUps are too wide for the lids that’s why the leak. I mean come on Starbucks, really?

Very bad service, the store is empty, in between I ordered a coffee! While the minutes passed and the employees only took orders from the Drive Thru, I asked them to please help that it was taking a lot, they tell you ok, 5 minutes pass and the empty store did not enter customers, I kept seeing pure orders that they took from the drive thru, no Does it affect customers who are inside the store? I had to cancel my order and they didnt even apologize. They tell you they get orders from the drive thru first.

Ok service

They ran out of everything I asked for but told me that they had Strawberry Açaí available but they didn’t mention they didn’t have the dried strawberries that go in it and handed me this .. I’m a bit disappointed since I frequent this location often.

Try the Caramel Ribbon Crunch!

Excellent service!

Drive through didnt have any coffee available

Fast service

This morning I ordered a ice 4 shoots of espresso and ask for a cup of ice in the venti cup but he gave a tall size and not even a full cup. It was half cup. LoL I have to ask him again venti cup of ice and he gave me the dirtiest look. What a poor service and need more training..

This is the slowest Starbucks! Also, hot and cold machines arent working?!?!

Love this location! The store is always clean. The staff are wonderful and prompt. My favorite Starbuck so far :)

My go to fir a quick fix. No matter how long the line is it moves pretty quickly.

I left my phone in the bathroom.. thank you again for the staff..

Tried the white chocolate today taste real good noisy inside better to talk to someone outside great drive thru

Quick service. Good Macha

I love it this always

Employees are always polite and prompt. Drinks are perfect each time. Theres rarely a long wait.

Always find very kind people working here and its always a fast process from ordering to getting my stuff.

Good customer service

Great people. Great service. Food hot and fresh. Drinks made to order super good and fresh. Nice place to kick back.

My favorite