The prices were pretty good and the selection was alright. The one and only MAJOR issue with this place is the older woman who takes obnoxious to a whole different level. My sister was purchasing over $700 in cosmetics so she was receiving 50% off the whole order so she told me to find a cologne to purchase. The one I was interested in didn’t have a tester so the associate working there (who was not really friendly but not terrible) told the older woman to try to find the tester in the back. She comes storming out all mad saying how annoyed she was that we interrupted her lunch?!?!? After looking for the tester and not finding she opened one of the colognes so I could smell it; as she was opening she told the other associate he better buy it! After smelling and realizing it was absolutely terrible she tells the other associate “see I told you he wouldn’t buy it”! Even if I wasn’t buying anything this would be completely out of line and super obnoxious in this case though my sister was spending over $700 there! I’ve never written a bad review before but this lady needs to go ASAP!

Worst customer service because there is a older sales associate who is very rude and impatientSuch type of rude persons never fit for these types of jobs, she should fired from this job or should change the behavior

Great prices

Idk about all the customer service issues before my review however I had a wonderful experience today! I was so excited to come in and shop! All and I do mean all 3 women working there at the time put up with my indecisiveness, and I mean 2 hours worth of back and forth on perfume scents, I was annoying and I couldn’t decide and I’m thankful for their patience, they helped me narrow down 2 Jo Malone perfumes out of every single one of them I tried, and by all do them I mean including the Tom Ford! They also had more than just me in the show room and serviced everyone with a smile, I’ll be back girls, more Jo Malone for me! Thank you for your expertise and help today!

Shout out for Nikell, she was very nice.

Been to this store multiple times. You should do your research before going to the store. They wont help you with the shades or finding anything. But overall a good discounted cosmetic store, so worth the trip if you love makeup

They don’t have very good customer service. I went there and the sales person had picked up the wrong blush color for me and when she went to exchange it for the correct one, the older lady said “let her do it herself.” I though that was rude.

I went to buy some gifts with my mom and there was this older lady who she was extremely rude. Every time I have a question she would roll her eyes at me and made few comments such as “make up your mind” I will never go back to this store again. I’ve never felt this much disrespectful before. That woman should be fired by now or get retired if she’s too tired of her job.

Evisa is terrific. Great customer service and attention!

I absolutely see where these bad reviews came from. The older sales associate was rude and impatient, I can feel her negative energy EVERY TIME when I ask her for assistance. I don’t think she gives any cr*p about her job, onetime when I was in the store I over heard she saying “ I’ll be glad if they get me out of here” to the other associate. I live in Leesburg locally, I like this store, you can find really good deals where you can’t anywhere else. Her rudeness won’t stop me going, wont stop me asking for more assistance, on the opposite it’s kind of funny to see her piss off every time. The reason I gave 2 stars is because of the other associate, don’t know her name, but she takes the credit, one time my 7 months old accidentally knocked down one cosmetic tray, I felt really bad, saw the old woman rolling her eyes saying “ waked in the back room ASAP, the other associate came down the floor helped me picked up the stuff, saying “don’t worry about it, I used to work at daycare, i totally understand this.” The conversation with her made me feel much better.Anyway I will still return to check on their inventories occasionally, it sucks to see her “I hate my job” face tho.

Not the best place to buy cosmetics. I discovered belatedly that what you get is basically products that have expired and are possibly full of bacteria and germs. I discovered this after buying and handheld miscroscope that provides 200 times magnification... so out of curiosity I decided to look at the 7 bobbi eyeshadow sticks that i had purchased and they all appeared with black dots, bumps and hairs coming out of the creamy shadows. I was upset and they did not accept a return or exchange. What followed is that i checked many other products in other stores as well and stopped buying cosmetics for several months. It is worth spending $30 in a handheld small microscope. I no longer visit this store. Even a perfume i had bought upon smelling the tester i realized the bottle i bought had a much lighter scent.By the way i am a makeup artist and am in general aware when a product is born, what colors sell and which don’t sell well and understand that products that did not sell in department stores are sent to these cosmetic stores

The customer service was very bad. I was so upset for two clarks that I decided not to buy anything despite of good deal conditions.

We lost track of time and got in the store like 10 minutes before the store closes. The staff told us the store will be closed in 5 minutes, but in a rude way. While asking if they had liquid eyeliner, the answer was no, while I did find it later on. But I ended up buying nothing and left. With that customer service, Ill never come back to this store again.

Awful, rude and aggressive employees. worse customer service!! All employees of every retail store at the Leesburg outlet are great, except this store.

The manager and employees of this store are very rude, except Elisa, new employee. Customer service is horrible. They don’t respect customer at all. If you ask questions several times, they stare at you.I expect to give them”0” instead of 1. They should even get “1” rate from me. I wonder why they act like that because the store has the great deal??? they think they have the right to behave to customer like that. It ennoys me a lot! What do the cashiers there do? Playing around or just walking around the store for exercises?I bought the TWO TF Eyeshadow and they are not cheap! 5 minutes later, I came back to exchange because there is something wrong with it. There 3 three cashiers were around me and stared at me. the oldest ladie, I don’t know what her name, that the only thing I can described her, said” this is the last one and there nothing we can do”. I am not able to attach the pix.Make sure all customers: if the Tom Ford eyeshadow has two layers, make sure open the bottom too.They should be trained again as BEGINING level how be a cashier. I just wish they are regular cahiers and don’t expect them to be good cashier. I wish I come there next time, at least they would have better customer service skills! My wish never comes true!I don’t expect to have high customer service or even good customer sevice! I just want them to provide Ok customer service. If I’m not wrong: I wonder how the lady ( 4 stars comment) knows they get paid low?I wonder if they get paid low, they can be nasty?Thank you for reading my comments!

Horrible. Will never step into this store, went twice and both time had bad experience, horrible service, the staff are so rude and not experienced. Never go to this store.

This rating is for the customer service of the store manager Silvia Tobar. I would give her a negative star rating if I could. Products are usually in good shape and the prices are good, but Ive seen some cosmetic items here with batch codes in 2008. The other two sales are OK and helpful. Ive visited this store 4 times, regardless of the 30+mile drive, and each visit the store manager was there, it has been unpleasant. Little did I know that there is a policy of only 3 of the same items per customer per day, I went there 3 times in order to buy 9 of these Clinique foundations. The manager, Silvia Tobar is very unfriendly – she warned me when I shop there for the third time, she said I cannot buy the same items but can only buy different items, a week later, I went there for the 4th time to buy a Clinqiue eye cream, she literally refused to sell to me without any explanation. She was very rude; she told me that I can not buy anything from this store because it’s the “store policy”. When I asked her to show me the policy, she just pointed to a piece of paper on the wall and did not answer me. I read the policy and do not see any violation. She ignored my questions and went to make a phone call, I waited about 15 minutes for her explanation and when she finished the phone call, she just insisted that she won’t sell a thing to me. She has no respects to customer at all. Be very careful with this person, if you go there multiples times, you might be regarded as a reseller and treated like you are a thief!! The worst shopping experience for me ever.

My wife bought a few items due to their 40% campaign but after she found out one item was not to her satisfactory and wanted to return, it was not easy at all. They claimed it was final. No where in the stores signs it was mentioned, but at the bottom of the receipt! That was final for my wife too!!!

The sales women was very rude whn we asked her how this discount applies