Had a dying battery and I was desperate to get the problem resolved. A replacement was installed within a very reasonable amount of time. THANK YOU OTTO AND EDDIE. GREAT JOB, MUCH APPRECIATED.

Great service department. Knowledgeable staff and very accommodating. We will continue to bring our vehicle to Cecil Clark.

I was told they would work on my car on Wed 10/27 I brought it in on Tue the 9th. Was told that it would be worked on Fri. By noon Fri I had not heard any updates so I called and was told that it would not be worked on until the following Tue so I went and picked up my car that Fri. If I had not called it would probably still be sitting there collecting dirt and sitting in the sun. Not a good way of doing business.

I drove 2 hours to buy my dream car (Corvette Stingray) from Cecil Clark Chevrolet. I worked with Dave Vancellette in the days leading up to my purchase. He was easy to work with, and made the buying experience quick and painless. Be sure to ask for Dave Vancellette.

Todd and Tammy were great even in the face of the COVID outbreak which required rescheduling this repair. They moved quickly and resolved all issues with the insurance company. The vehicle looked brand new! Thanks! John

Salesman Ernie did an excellent job. With his knowledge of the vehicle and experience he made it easy for me to make the decision to buy. The best thing of my decision is that Ernie did not make me feel like I was being pressured into the sale. Two 👍 👍 up for Ernie. The company should buy him a nice dinner, give him a raise and make him Employee Of The Year. Thanks Ernie and I will be back for my next vehicle

They were able to get me in for an oil change and tire rotation the same day that I called, and I didnt have to wait long to get my vehicle back, I appreciated the car wash too.

My service person Rich was great! He nicely answered my many questions. Excellent customer service!! Then the tires were topped off and the car washed. Like new. Happy customer. 😊

The service staff is excellent, Rich, Dana, And Otto. Jeffrey Prentice is my service technician,who by the way is World Class GM Certified. He always works on my vehicle and does excellent work.

Excellent experience. The service department was ready for me at my appointed time. They explained everything, took my vehicle and completed the service ahead of schedule.

The switch i needed was 3 times more than the price at auto zone. I think they could do a lot better. Service guy was good.

No comparison can do justice. The folks at Cecil Clark are top notch, professional and personable. What more can you ask for.

Staff and personnel were very genuine and professional. Mike Johnson is an awesome person to work with. Couldnt ask for a better experience.

My fiancé purchased a truck from you 1 month ago, the salesman, Rob, was quick, to the point and went over and above to make the sale work. So much that I decided to trade in my Jeep for a new Equinox. Again, I emailed Rob, he was on the spot, had a deal worked up for me in less than an hour and I was driving home in my first brand new car in a day. The finance manager was great to work with as well. Until Rob, I have HATED to deal with car salesman. I have recommended you to several people already!! Thanks for everything.

This is our second purchase from Cecil Clark Chevrolet. We bought an Equinox Premier in 2018 and were very happy with our purchasing experience. John Hopper was the sales consultant that we dealt with at that time and so when we decided to purchase a new vehicle we reached out to John once again. John and another sales consultant, Michael Bricketto, were both very helpful in assisting us in our search for a 2021 Traverse. Because of the pandemic, the inventory of 2021 Traverses is much less than in a normal year. John persisted in finding what we were looking for and eventually found exactly what we wanted. The actual act of purchasing our new vehicle was very quick and made so by the efforts of Chuck Cheshire, the business manager. He had all of the paperwork put together in very short order which made the purchase process very smooth. We would recommend Cecil Clark Chevrolet and their personnel to anyone in the market for a new vehicle without reservation.Update: I wanted to order a cargo cover for the back of our new Traverse using my reward points, but for some reason the Chevrolet Reward sites would not let me order it through Cecil Clark Chevrolet. I contacted John and he took care of the issue for me. It is service like this that will keep me as a Cecil Clark customer.

Made an appointment two weeks ago for two open recalls and service on my truck for 7-5-21 I even called them for pricing. They say they have no appointment because they can’t see online appointments for Cecil Clark in Leesburg and they haven’t been able to see online appointments for 6 months. Are you joking? You realize people change their schedule to get here during the week at 8am? I received confirmation via email and text for the appointment. Absolutely a ridiculous response and a complete waste of time. This is not my problem. This is your problem fix it.

Great service, Michael Johnson is great and very patient and give you all the details and explain all step by step!

They always do a great job.

The staff was very cheerful and profession throughout the process. They serviced the starting at the set time and completed the service in the expected time frame. Thanks and see you next service interval.

See Mike.... Great got to do business with.

I have visited the dealer twice for service and had a great experience each time

Knowledgeable. Great repairs and delivered on time

I took my truck in for an oil change and to check several other items. Rich was my service professional and he was great. He mentioned the Takata air bag recall and put out the request for the replacement part. Nice!!!!

Your representatives are knowledgeable and polite. They kept us informed every step of the way. They went above and beyond to get us what we needed done. Will continue to get my services done here.

Service department is only concerned about how they can get more money out of you. They lie, they commit fraud and when you inquire about anything they do their first response is “ you need to bring your car somewhere else”. Extremely unprofessional and Slimey. BEWARE!!!!!!!!

Service dept. Explained problem and fixed. Great waiting room.

Our experience at Cecil Clark Chevrolet was the best of any dealership we have ever visited. This is our 2nd vehicle purchase at this dealership. The sales staff are very friendly and helpful. Dave was our sales professional and helped us from start to finish. He explained and showed my wife and I everything with the new vehicle and helped us with the points for Onstar so my wife could get the floor mats she wanted. This is the dealership to visit if you are in the market for a new or used vehicle. Truly awesome.

Salesman Ernie was great, no pressure and easy to work with

We came for vacation from Michigan. Had a rattle in our Equinox and needed to get it looked at. Called Cecil Clark Chevrolet, they got us in quickly, gave us a loaner so we weren’t stuck there, and Fixed the Problem!!! Dave in service was so kind, explained everything. Stephen helped us get our loaner quickly and was so friendly. Their waiting area was so clean and comfortable. Many thanks to everyone there. What a great experience!Kent & Sharon KukulisChesaning, Michigan

Kevin and team did an amazing job helping me purchase my new (to me) car.I am from out of town and they were very quick and helpful answering all my questions via text/calls and sending pictures of the vehicle that made me feel confident in my purchase before I ever even saw it in person.They were fast and painless with the paper work and had me on my way with a big smile on my face!Will keep them in mind for future purchases.

Excellent service. Will be back for whatever service i need. Thanks so much. My son referred me here and i will refere my friends also.

Oil change & tire rotation done in a timely manner very satiftyed.

Great service department. Prefer manufacturer service organization and trust my vehicle care with Cecil Clark Chevrolet.

You did what you said you would do in the timeframe that was stated.Thanks

Dave Vancellette is great there very knowledgeable,& friendlyIf you need a car go see him hes very accommodating

Happy Gilmore the best salesman and the finance dept man was awesome

Very busy. Unable to make appointment for service on my Impala. Lady clerk on phone whole time. Not impressive with 2 customers waiting. So, I left. If you want to buy a new shiny car or truck they are ready for that it seemed.

I recently purchased a car from Dave Vancellete at Cecil Clark Chevrolet. Dave was fantastic to work with from the initial call to the sale itself. Dave is the most accommodating salesperson that I have worked with, not only did he find the right car, but also drove it out of town to my mechanic’s shop to meet me for the inspection and test drive! Dave’s willingness to work with me made the experience enjoyable and exciting, as buying a new car should be. I love my new car and purchasing it was a pleasure! This is the first time I actually enjoyed the process of buying a new car. I can wholeheartedly recommend the dealership and the salesman. Thanks Dave.

On time for oil change excellent service excellent Car Wash in and out in 30 minutes

Went to there body shop for minor touch up they got me in and out quickly and didnt over charge. They where also very professional and friendly

I’ve had great service since purchasing my Camaro from Michael

Went in for an oil change, tire rotated and bumper to bumper check over before we head back north. Very friendly staff, was having difficulty pairing my cell phone to my car and staff was very helpful connecting my phone. Look forward to using them again in the fall when we come back to Florida.

No pressure, no back and forth. Knowledgeable sales rep. Overall very good experience

Oil change service was wonderful. I told them when I made appt that engine light was on. They didnt check it because it was on when I got there. Started car to drive away and engine light came on. Service guy cleared it and told me to come back in 2 weeks. Today, just 1day later, the engine light is back on.

Honestly Im just rating the collision center. Despite the pain-in-the-butt insurance company, these guys (Todd and Jerry) delivered everything they promised and a little bit more. They were straightforward and honest. My car is great - all GM parts - and the paint is perfect. I would recommend them if your car is in need of repair. Really, Im very confident in making this recommendation.Also, Im so impressed with the people and service in the collision center I plan to take my car to this dealership for service.

Good place for both sales and service. Always a pleasant experience. Good people. Nice facility. Fresh coffee and donuts!

2 weeks to get my car in to be looked at? No!!

I scheduled an online service appointment yesterday to have an electrical issue looked at on my 2020 Silverado. I called this morning and spoke with the service manager to confirm my appointment (I did not receive a confirmation e-mail) and to discuss what I was experiencing prior to my visit. I was told that they would look at it and that they would provide me with a shuttle home.Fast forward to my arrival for my appointment. The service manager walked outside and told me that it would be two weeks until they could look at my vehicle. He explained that they are a small dealer and that I should take the vehicle back to the dealership where I purchased the vehicle (2hrs away). When I asked what changed from my call with him this morning, he simply continued to state that I needed to go back to the dealer where I purchased my truck and that he was a small dealership trying to service their customers.A couple of things:1. They had my contact information and NEVER attempted to contact me before my arrival to let me know that they had no intention of honoring the appointment. Zero respect for my time.2. The blatant lying from the service manager to go from We will be happy to look at it for you to I would recommend taking it back to your dealer. We are trying to provide service to our customers. is about as condescending and unprofessional as you can get.So my takeaway from my dealings with Cecil Clark Chevrolet are that if you buy a truck from them, they will service your vehicle. If you arent under warranty, they will service your vehicle. If you want basic maintenance (oil change, scheduled service), they will service your vehicle. However, if you do not fall in to those categories? They will waste your time and attempt to talk to you like you do not matter at all. Simply put: Warranty for work for the Chevy brand doesnt interest them.Also, I DID purchase my previous truck from Cecil Clark Chevrolet. I intend to be back in the market for a vehicle within the next year. There is ZERO chance I do business with this dealership ever again. Any business that conducts themselves in this manner is not worth my time and money. And oddly enough, had they even had the common decency to call me and let me know they were cancelling my appointment prior to wasting my time with a drive up there, I might feel a bit differently. Luckily for me, I was privileged enough to see their arrogance and disrespect on full display while simply waiting for my scheduled appointment.My advice would be to find another dealer if you are in the market for a new vehicle or service. This dealership has all of the tact of a hand-grenade.Edit: The very next day, I received a call from Cecil Clark asking about scheduling an appointment due to my online inquiry. It appears as though their communication issues are as bad internally as they are externally.

It’s easy to understand why this dealership gets such high ratings. I recently purchased a Blazer and it was the best experience I’ve had at a dealership in at least 20 years (no exaggeration). This is my second new Chevy that I’ve owned (besides a classic corvette that I got second hand) and Cecil Clark will be the only Chevy dealership I ever use in the future. Please ask for Dave V. If you want friendly, no pressure help. I’m very thankful for the service I got. Thank you!

Sales person was considerate, knowledgeable and totally attuned to our needs.

The service writer was excellent.

Car needed repairs and service which was performed to my satisfaction. Service advisor, Rich and mechanic Eddie were excellent in keeping me informed on procedures.

Courteous Salesman, no pressure. Very informative, helpful and professional.

My 2013 Malibu stalled at the mall on Friday I immediately Called Rich at Cecil Clark and he said bring it right in. He thought it would be the intake solenoid and after testing he was right. I thought he would not get to it till Monday but he got it done the same day. I use Cecil Clark for all maintenance for both my Malibu and Cruise.

Can’t determine what’s worse…dealership or GM. Not getting any results from either.

Ernie was a pleasure to do business with. Ernie and Chuck were very helpful. The 2021 vehicle meets all my needs, those it doesnt have all the options, its has the ones I wanted and need. Always a pleasure to do business at Cecil Clark Chevrolet.

Very welcoming Love working with Rich Charland who takes great care of my 2020 Camaro. This is one of the best dealerships I’ve ever dealt with.

My 2019 Equinox was in the shop to have a factory hitch installed. Dwayne in parts and Rich in service did a great job of making this happen for me. I appreciated the loaner car for a few hours when the installation took longer than anticipated.

I had made an appt for an oil change. It took an hour and a half!! When I went to question them about my vehicle, they said it would be another hour and a half because they had found a recall. I worked for a GM dealership for about 15 yrs. I know that is not how it is suppose to work. I should have been told about the recall WHEN I MADE THE APPT and I would have adjusted my schedule accordingly. They started the recall without my permission and without telling me of it. My time is important. There is definitely room for improvement at this service center.

Helpful and knowledgeable!

Always perfect service, timely and friendly staff.

Sold. Bought within 20 minutes. Thank you Michael Bricketto.

Jerry (Collison Dept) was extremely helpful, explained things in great detail, and engaged in conversation with me that did not have to do with repairs. He was very polite and respectful and made sure things were done correctly.

Great service! Thank you to Todd and all the crew that make a great team of awesome service. I just moved here from Seattle and now have peace of mind I have a team I can trust !

Dana and Rich in customer service are always friendly and helpful.

If you want great, no pressure service while looking for your next new or used vehicle I highly recommend Robert Wilson at Cecil Clark Chevrolet! My buying experience went as smooth as possible. Thanks for getting me into my new Silverado, Bob. I love it!

Great place to get service work done. Super employees.

Fast cordial service.love this place

I received excellent attention from the service department. Were touring the country in a travel trailer and my CPO Silverados front diff was making terrible metal on metal noise when 4wd was engaged. I took it to a nearby dealer who suggested I drive back to Delaware to the dealership I purchased it from and have them deal with it. I then took it to Cecil Clark as it was also nearby. Scott and Kim in the Service Dept not only got me in to have the issue diagnosed and resolved, Scott rented me a new (and adequate) truck to pull my trailer in the meantime. As my differential was out of warranty, they recommended I get it rebuilt by Jasper for a 3yr/100k nationwide warranty. When they got it all back together they found the front half shaft coming apart and the propeller shaft out of balance. They replaced those under the factory powertrain warranty and Im back on the road smiling. Thank you for going the distance to make us satisfied!

Love this business love the peopleThank you John hopper

Just great and helpful people. Cant do enough for me especially in these time when money is tight. Thanks

A good place to buy a truck people friendly

Service department diagnostics was through and repair estimate was reasonable. Personnel was pleasany.

Kevin, chuck and Mike are a few of the exceptional staff on site

Very satisfied and a clean car..thank you.

I have always had our Corvette serviced by Ed. He is as knowledgeable as he is dedicated to his job performance. He is a vital componant of Cecil Clark Chevrolet.

We were welcomed with open arms we went in expecting to have to fight over what every body fights over with dealers. Bu no they were honest about the price very pleasant people to work with.

I had decided to try Cecil Clark Chevrolet because their website noted that they had the Spark in a color that I wanted to actually look at and now I know why their reputation in the community is stellar.These guys and gals not only know their vehicles, but its obvious that they love the products and the best part is that I never felt any pressure to make any decision.

They were good. Dana was really great and they were very attentive to detail. They explained everything fully and Im very satisfied with my experience overall. I would highly recommend them

Very timely and professional service and team

Very professionalAlways gets the job done

Collision center is great. Very helpful and friendly. 😊

So far not good dont buy pre owned 😕

Very efficient and professional service.

Just bought a Suburban and this was by far THE BEST experience ever! Thank you Dave V and team for making it so easy. We will be back for sure!

Service was complete in a timely manner

Went in for an oil change... Good customer service, nice staff

I didnt have my vehicle in to your shop! I traded the Silverado in for a Volkswagen Atlas last November! I dont know why you are sending me this survey.

Im starting to feel like part of the family...great experience...every time.

Excellent experience. Will definitely buy from John again

Awesome experience they knew I was nervous and they worked very well with me. They gave me a fair amount for my trade in and they work with me on the purchase of my new vehicle. If you want fair and easy people to deal with, go see John at Cecil Clark. The whole Cecil Clark family is wonderful!!!

I drove in with a low-pressure notice for my right front tire. They immediately told me to have a seat in the customer lounge and took the car back to the service bay. Within 20 minutes I was informed that it was the valve stem and that they were going to replace it for me. Funny how all your worries are relieved when you are comfortable with the service reps and can trust that they have your best interests in mind. I was on my way within a little over half an hour. I love and trust this dealership and will tell all my friends about their great customer service.

Absolutely the best Car Buying experience I have ever had...Tommy, Ernie, Scott, and Chuck were all absolutely fantastic! Highly recommended!!They advertise a price and they mean it. No tricks or hidden fees.No high pressure or gimmicks. Friendly and informative.It is worth the couple extra miles to drive too.

Awesome customer service!

I had work that was needed on my work truck for our landscape company. We had 3 total estimates from other shops. Todd in the body shop was very helpful and knowledgeable. The final results was immaculate. My truck is a 2007 they matched old paint perfectly you cant even see where this issue was. He was also able to get my oil changed upon request and even washed truck by time for pick up. Great work guys thanks so much. Also was completed on the day he told me it would be done.Definitely will use them again.

No one ever came out to the sales lot to help us.

I called to see about diagnosing and repairing an issue with my Chevrolet. I was told that their service rate was $120 an hour, and to expect it to take 3 hours to diagnose my car is problem. I already knew what the problem was because I had had the code red previously. I took my car elsewhere and the entire repair only cost $268. So I would have spent far more than that just to have them look at the car.

Best place to buy a car hands down ask for me

Absolutely made buying a car easy.never have I had people treat me that well while I was purchasing that vehicle even though my credit was bad they still found a way to put me in the car I wanted. My salesman was amazing he went above and beyond he made sure I was getting a car that I could be proud of and that would last me. I was treated with respect and dignity the only real issue I had was with the finance manager but I think it was because he was struggling with my credit thank you Cecil Clark Chevrolet for putting me in that car I still love it.

Great place exalt people