I come here for inspections and emmissions checks. I was 4th in line and done within an hour The staff here is awesome. Audrey gets you checked in and ready, the guys process you though efficiently. Ritchie will even tell you if something is close to needing repair. Nice benches to wait on, snacks and COFFEE in the shop.

ABSOLUTELY TERRIBLE customer service!!! The owner will immediately take sides without even hearing any details to negative situations which gave me the complete impression that this man supports this COMPLETELY UNACCEPTABLE UNPROFESSIONALISM!!!!This is the only place I am aware of that still prevents their own customers from using their restrooms because of covid... oh, AND, this is the only place Im familiar with that has a $5 minimum purchase! BS!!Dont forget, even though their website and their signs around the building CLEARLY say their hours and days of operation, THIS INFORMATION IS INACCURATE. Apparently, that is the customers responsibility to be aware of....somehow. So when you show up to get your emissions/inspections and you sit in the WRONG line for 5- 1/2 hours because it is not clearly marked, you as a paying customer are still punished like a child for not being where you were suppose to be... again, COMPLETLY INEXCUSABLE CUSTOMER SERVICE or people skills in every imaginable way possible.If I could give this place ZERO STARS..... I JUST CANNOT UNDERSTAND HOW THIS PLACE IS STILL OPERATING!?!?!?!?!?!

Lady working the cash register is extremely rude!! I was buying gas and while my car was filling up, I went in to use the restroom. I started the walk back to the restroom and she yelled out to me that the restroom is closed due to covid. I told her that the Sunoco station across the street had their restroom open and didnt see why Shell would close theirs.She became extremely angry when I said this and started arguing with me and ended up calling me an a...h.... and told me dont ever come back.Think she just didnt want to have to clean the restroom and used covid as an excuse. Couldnt believe Shell would have someone with this type attitude dealing with their customers.I called the corporate office and filed a complaint against her. Didnt get her name but she is a large women with long reddish hair. A manager did call me back and apologized for her actions but Shell just lost a customer forever because of this lady.

Always the best place to fuel

If I could give this place zero stars...Our daughter was caught in a flash flood late at night. By the time the tow truck was able to get her car out, it was almost 2AM. We had them tow it to Plaza Shell. There is no drop box for keys/notes and it was obviously after hours, so we couldnt call. I showed up at 7:30AM only to be YELLED at by the lady in the shop for leaving a car with no note. I explained that it had been pouring rain and that leaving a note on the outside of the car wouldnt have been an option. She proceeded to yell at me that theres was no mechanic there to look at the car and that if I didnt have it off the property by 8AM, she would have it towed/impounded. I told her that I would call a tow truck and asked if I could have just a little bit of time... she again yelled that I had until 8AM. We got the tow truck and took it to another shop. Was all of this really because there was no note on the car? I have no idea. But just a little bit of kindness and understanding from this woman would have gone a long way in this situation. We have been there multiple times for inspections and small repairs. We will not be back. Best of Loudoun? Not even close.

Relly quick and fast service and gas and car repair sounds better then 711

The lady at register is completely rude, I come here for inspection every year cause the mechanics are great but the people at the register are always rude, simply RUDE!No stars for the register workers

This place is what all service stations should strive to be like. Earned my complete trust and confidence 12 years ago and has kept it.

I went for vehicle inspection and emissions. My vehicle failed inspection, but corey was extremely kind and helpful with giving me information on what I needed to do and gave me some direction on it too. Highly recommend

It was easy, 15 minutes at most and I had my yearly required tests done on my vehicle. In and out.

RUN... rude managers that dont seem to care about customers ...This place has gone down hill.. They used to have a great manager and a great mechanic named Eddie.. Everything was awesome... I used to tell everyone to come here.. not any more.. It was purchased by a new owner and the new managers are RUDE to customers including me on more than one occasion.. they have a strong dont care about the customer attitude. As for the mechanic.. they fired eddie- i heard from someone it was because he gave someone a recommendation to take their car somewhere else for a repair.. See thats what was awesome about Eddie and this place before.. he was an honest mechanic.. No more..i will never be coming here again. Management 1/10.. mechanics ?? / 10 now ...

Terrible place to go for vehicle inspection! It’s only marked as you come in off route 7 that inspection is the right lane and emissions is the left lane. Well, I came in from Plaza Street and there weren’t any signs indicating which lane was for which, so I sat for over 30 minutes. I was the first one there, 6 other cars came in behind me and the inspection guy told me I had to go to the back of the line since I was in the wrong lane. Told me the other people were waiting. I was too!! And I was there before the other people!!

Came here for emissions, and my husband insisted we come back for safety inspection! This one man show works tirelessly! Even with so many cars lined up and waiting, he takes time to explain to you what you need and why, even if you passed, he makes suggestions for you! Super friendly! Great work! Cant imagine going anywhere else!

I met Eddie after he conducted my safety inspection. Eddie is truly a master mechanic who has earned my absolute trust. He has repaired multiple parts in our three cars when other mechanics said the parts had to be replaced, as a result saving us hundreds of dollars. He always provides an understandable explanation of what the issue is and what are the available repair options. I have recommended him to my friends and they have thanked me commenting on his extensive knowledge, professionalism and excellent service. Eddie stands behind his work and is an absolute pleasure to work with.

Very thorough in the vehicle inspection process. Customer service is important to them and it really has a family atmosphere here which is appreciated.

I wanted to put in writing how pleased I have been with one of your employees, Eddie Crist, and the service he has provided. My family and I moved to Leesburg about 18 months ago. In the initial process of trying to find a place to have my cars inspected, I stumbled across your Shell station in Leesburg. I was happy with the service on that first visit and so continued to bring my cars back there for oil changes, as well.

Came here on a Saturday to simply get a safety inspection. There was a line of cars which I had expected so was prepared to wait. What I was not prepared for was how ridiculously insanely long the wait would be. It took an average of 52.5 minutes for each car to get inspected. Been here for over two hours and only two cars have been completed so far! Currently still waiting in line. Certainly what I was hopping to spend my Saturday doing, thanks Leesburg Shell!

I want to take this opportunity to say a very BIG THANK YOU to Plaza Shell and Eddie for the outstanding service provided to me every time I have brought my car in for maintenance. A dear friend of mine who is a mechanic, but lives too far away for me to use, highly recommended Plaza Shell and Eddie as a business and professional I can always trust to do a - great job and to charge a FAIR price for services rendered.

Everybody’s has their restrooms open. Except this one.

The place literally across the street WHICH IS CHEAPER doesnt require a minimum $5 purchase. Wont get gas here EVER AGAIN until they change that policy.

As further evidence of his capabilities and reputation as the I can fix anything Master Mechanic, Eddie not only offered to work on my Italian-made Vespa motor scooter which I had not been able to start for almost a year but also to come pick it up. Through his vast experience and knowledge of motors and their functioning requirements, Eddie was able repair the problem. I ran like new, even though he had never before worked on a Vespa, or as he said, anything Italian. Because of his honest nature and capabilities as a Master Mechanic, I not only have great confidence in his work, but also regard him as a friend. You and the staff at Plaza are most fortunate to have him on your team.

Went to get Gas there asked to use there Restroom the very Polite gentleman handed me a key to use the one around back...IT WAS THE NICEST, CLEANEST GAS STATION BATHROOM IVE EVER BEEN IN!

Good location to fill gas and get state inspection and safety.

Eddie is the most honest mechanic! I recently had an issue that seemed dire; I called the Shell station in Leesburg and asked to speak with Eddie. He was able to fit me in to assess the situation. Not only did he quickly address the problem (it was dire), he honestly told me my options, which included an estimate to correct the problem, and took it upon himself to call rental car companies on my behalf. There were no rental cars to be had, so Eddie asked his manager to give us a lift. Wow! He couldnt promise to do the job overnight, but gave a reasonable time frame, and lo-and-behold it was done the next day, at a price less than the quote, and done right! Thanks, Eddie! As always youre the BEST!

Clean Washroom and expert inspection people. Always go there.

My wife took our FJ Cruiser in for safety inspection. Inspector failed it because FJ had both 2 fog lights and 2 flood lights installed. VA law states that you can have these lights installed but just not all illuminated at same time. FJ passed inspection for 10 years since we’ve owned it with same configuration. Shell’s Safety Inspector was very rude and condescending to my wife. When my wife tried to explain, he berated her and he threatened to call a cop “with a gun” to explain. No manager around to speak with, just the cashier. Rather than argue with this idiot, she left and took the car to another station close by, and it passed - they confirmed the Shell inspector did not properly interpret the regulation. Talked to a friend who is a Virginia cop and he confirmed. We will never do business with this place again, Too many other choices to put up with incompetence and disrespect.

There’s a guy here who is a real douchebag, shaved head and pointy nose.

The staff is actually the worst. Have never encountered such a rude human being before. Never felt compelled to write a negative review before. One. Star.

They are all so honest and work quickly. This is the only place I take my vehicle to be inspected.

Great place for Vehicle Inspection!

Car needed inspection. Called the station and with a very friendly “yes, come on by” headed over. Got the inspection done and some gas. Thanks for being open during the pandemic.

People working in the safety inspection area are very rude and unfriendly.

93 octane is great.

It is a typical gas station and does emissions control inspections and Virginia Safety inspections.

The employees are poorly spoken Russians and just looking for a small excuse to get money and tell you that something is wrong and does not pass emission and inspection bad service I do not recommend