I did the BedMatch evaluation and based on my results Will recommended a couple great mattress options. He was patient and knowledgeable and helped me find the right mattress for me. He was also very transparent about prices, warranty options, and accessories, which I really appreciated. Overall a great experience!
Met with Mark, who made the process of buying a new mattress quick and seamless! He was very knowledgeable on all of the brands, but was able to pick out the mattress I ended up purchasing on the first try! Was an amazing experience overall and I’ll certainly be back again when the need arises. Thanks Mark!
My mom and I had an amazing experience shopping with Will today. He was very experienced and took his time with us. He assisted us the entire time and he was knowledgeable. I definitely recommend mattress warehouse because of Will. I ended up buying a great mattress and everything went smoothly. Thank you Will and we will definitely come back for more mattresses.
Will is amazing!!! I called and needed a king mattress on the fly and he was able to get me going the same day and was very polite. He made my day :) if you need a great mattress at a great price Will is your guy !!!!
My experience buying a mattress has changed completely when I went to Mattress Warehouse in Leesburg. I visited other places before and never felt so confident in buying a quality product as I did at this store. William Torres is the manager there. He helped us. He was very attentive and extremely knowledgeable. What a fantastic experience! Definitely recommend! Thank you!
Very positive experience from start to finish, no pressure from the staff. Will and Mark were helpful in picking out exactly what we needed and getting a great price. In and out - seamless experience. Highly recommended!
Excellent customer service ! Will was amazing and made the whole process so easy. He really knows his stuff and was super friendly. I highly recommend this location and please go see Will. You’ll thank me !
Needing to make a decision. Walking in to Mattress Warehouse of Leesburg was a great experience. The customer service was excellent. The welcome and multi-tasking and making sure that all customers were being serviced with love and experience. We are glad that we hand the opportunity to work with Mark and the support staff. Next time you’re in need of a mattress be sure to see any of the crew. They have a team that operates with excellence.
The service was great. My wife talked with Mark over the phone and All I had to do was pay for the order.
Will and Jared are awesome! We did the bed test machine. After that it got us down to 4 beds and was much less stressful than looking at a bunch of different choices we didn’t even need to look at. At the end we walked away with a complete new bed set up and 2 awesome pillows. Super happy leaving the store and Looking forward to our new bed!!!
What a fantastic experience, a couldnt help walking out with a new bed! Will Tores is the manager who put together the deal, and felt very comfortable. Thank you for the patience and expertise, and did i say patience? Buying a mattress is not a cheap process, so that patience in putting together the best deal made me extremely happy. I will be referring everyone here to Wills store!
What an incredible experience led by the associate William Torres. 35 total minutes spent inside the store and was checked out with exactly what we were looking for.William Torres asked us questions about what we were looking for and made amazing suggestions which we chose from.Experience was so phenomenal, I was encouraged to leave a positive review. William is very knowledgeable of the products, services and warranties.Our time was valued by William and we couldn’t be more happy with our purchase and the level of service!!William keeping exceeding the customers expectations!
My husband and I were pleasantly surprised with Will. He was personable, bubbly and SO not pushy. Informative and honest (I did research while he was selling my hubby), and made everything comfortable, quick and easy and just overall low key. He also gives discounts to teachers! ;) Apprecitive of good humans like him!
Needed a full-sized mattress to be delivered to my college apartment for me. Went in and had a pleasant experience shopping and working with the employee here. Told him that I needed the mattress to be delivered to my college in Indiana and he said it was no problem. He worked with me to choose my mattress, sat us down to complete the payment and schedule the delivery. I was rest assured it would arrive at my apartment in Indiana the day after I moved in. I never received an email or a text message to let me know it had been shipped. When it didn’t arrive on time, I sent my mother in who is in Leesburg to get an update since I hadn’t heard anything. She was told that they don’t deliver to Indiana and that we should have picked it up. I understand mistakes happen however I should have been notified immediately that they couldn’t ship it to me (even though it is on my receipt that it will be delivered to me in Indiana). Now I’m stuck with no mattress to sleep on and the stores near me are sold out due to college move-ins. It’s unfortunate that a pleasant shopping experience turned sour because of a complete miscommunication and lack of follow-up. Luckily, they said they will refund us.
Stopped in to buy a mattress for the guest bedroom and Will helped out my wife and I. He was very helpful, explained the different types of mattresses.Overall: store was clean, service was great, and I would recommend purchasing a mattress from here. Best of all, delivery within the week of purchase!
Hello,Mark was very efficient about listening to my preferences and needs for a mattress!He didn’t pressure me or make me feel like I was buying more than I needed! I am thrilled with my mattress, adjustable frame and the add on items I purchased!James
My son was looking for a new mattress. We went to the Warehouse after visiting another mattress store. We were immediately welcomed by the manager, William Torress. He was very friendly and helpful. We didnt feel any sales pressure. He helped find the perfect fitting mattress set for him at a very competitive price so we bought it!
Store Manager, William Torres is the BEST!! I was researching mattresses online and had some questions, so I called the Leesburg Mattress Warehouse store. William answered the phone and although the store was about to close, he spent 30 minutes kindly and patiently, answering my questions, as well as providing additional valuable details regarding what to look for and what to stay away from, when mattress shopping. I visited the store the next day, and he was just as helpful in person. We discussed what I was looking for and found the best product to meet my needs. I didn’t feel at all pressured into a sale (as I had at another local mattress store), and felt secure and confident with my purchase! I will definitely be returning to do business with Will, for my next mattress purchase! Five star service all the way!!
Will was very helpful! He showed me a variety of beds and was able to give me the pros and cons for each to help me make my decision. This was my first time buying a mattress, and he helped make the process seamless!
Will was very helpful and knowledgeable, he knew there best bed for our platform and medical conditions. Within 15 minutes we had the mattress we needed that week! Will was able to help us pick the right mattress for our guest room, meeting the special requirements for our guests. Also the kids loved the candy!
Great customer service! William helped me get a mattress for my college house. He made sure I tried a variety of mattresses until I found the one that I absolutely loved. If you go to this Mattress Warehouse, definitely ask for William!
Jared and William were very helpful and I will always come here to purchase a mattress. They are very understanding and worked with my budget. Thanks for all your help!
William was so knowledgeable and helpful. He directed me to exactly what I was looking for…no high pressure sales tactics. Great experience. I would definitely recommend visiting the Leesburg store.
Jared and Will are amazing, they are very helpful and kind. They answered all of my questions in a professional as well as kind manner. Amazing customer service provided by both of them.
Great customer service! I came in to purchase a twin mattress for my teenage son and was provided a few different options. All my questions were answered. Delivery will be within 2 days from my purchase! Very nice experience!
As soon as we walked in William Torres walked right up to us and welcomed us into the store. Very friendly, treated us like family from the minute we entered. Walked us through the sleep test which took 3 minutes and within minutes had a list of mattresses for us to try to best fit our sleep positions/body. Very knowledgeable about the products and best sleeping practices to ensure a good nights sleep. There prices are unbeatable as well as the great customer service we experienced. If you do not come to Mattress warehouse and work with William you are knowingly choosing to pay more for okay customer service and the same mattress you can purchase here. Family owned business is the way to go! William thank you for your help, and our years of amazing good nights sleep to come!
Our sales rep, Will T. was so helpful from the time we walked in the door until the time we left, very friendly and professional! Even though we went in with a particular set in mind, he took the time to complete a detailed assessment so that Mom had the best set for her needs and comfort! We got a great deal, paid less money and received a better quality set than what we had in mind! Who knew that buying a mattress set could be so much fun! Awesome sales reps, awesome store!!!
We bought multiple mattresses and Will had all the answers. I usually hate the mattress shopping experience but his knowledge and his humor made it all good. Really a great all around experience.
William was amazing! He was very helpful and has such a fun personality!!! Can’t wait to sleep in my new bed!
Mr. Torres was incredibly helpful and friendly when helping us get a new mattress. He made the process easy and painless. I definitely recommend mattress warehouse, the service was top notch.
Mark is one of the best salesman I’ve ever had. He made buying a mattress boxspring and headboard a happy, lively and very fun experience. I am very happy with the process of our sales and negotiations. He help me find exactly what I needed and under the price I had anticipated. You will not be disappointed when you go to mattress warehouse if you ask for Mark.
The staff is very professional and polite (no pressure). I liked their machine to analyze me and determine the best fitting mattresses. They really helped me understand how to choose the right mattress. The delivery was very prompt and professional as well.
William Torres is an asset to this location. Through his no pressure/informative sales approach we were able to get into the right bed at the right price. He was very helpful through selecting a mattress, adjustable bed frame, mattress cover (essential for mattress warranty protection) and new pillows. He is the ONLY person you need to see when you walk in. Thank you again!
Highly recommend the Leesburg store! Will Torres explained the pros and cons of all the products easily and was very knowledgeable. Exceptional customer service!
Mark was very helpful and helped me get the mattress I needed! It was my first mattress purchase, and he helped me immensely.
Mark was awesome and very helpful. He provided great service to us so we could find the best mattress for both me and my boyfriend. Double thumbs up!!
Worked with Mark who did a terrific job. Took his time to work with us to find a mattress that fit our needs and our budget. Highly recommend starting and ending here if you are looking for a new mattress.
I needed a new mattress and I had no idea where to begin. After a few google searches I ended up at Mattress Warehouse where Will, the mattress king, told me and showed me all the things. We did Bed Match- a diagnostic system to help me choose the right mattress. After trying out 4-5 different mattresses I chose a Kingsdon. Lucky for me they were having a Memorial Day sale and I got a great price. Will was super helpful, educational and patient. Would 10/10 recommend Mattress Warehouse and Will.
Mark was great! He answered all of my questions and helped me pick out the perfect mattresses for myself and my daughter. Great customer service and I absolutely recommend!
Mark was professional, patient and courteous. He took his time to ensure we knew all of our options and was most concerned about our specific needs. The Bed Match helped target what worked best for us. Would highly recommend!
The staff is wonderful, very knowledgable, and helpful in all things! I took a bed test and it analyzed how I lay down and the areas that need support in how I sleep. It gave me a few beds to try out and then there was my bed! The store is clean, I was given a sheet to lay on, and I felt very comfortable. I did not feel like I was being pushed in any way to make a purchase and to be honest, the help I received from William was fantastic!I also purchased an adjustable base, which I picked up myself and had the support of a few other team members to get it on my truck.I 100% recommend this store ! :)
We had a great experience shopping for a new King mattress. The bed matching computer system helped inform us of our sleeping styles and needs. Mark and Will were fantastic walking us through our options. The sanitation and personal mattress covers gave me peace of mind. The sale prices were a pleasant surprise also. Love our new mattress and accessories.
Outstanding customer service in every way. Quick to help. Quick to respond. Quick to facilitate upgrades changes and deliveries. Highly recommend.
Will is an awesome salesperson! If you want a great mattress, get a Kingsdown! He answered all of my questions and then some. Thanks Will!
Great customer Service! Will Torres was professional and speedy! He was so informed and great to work with.
Impeccable customer service. After 4 unsuccessful hours at other stores, Mark at Mattress Warehouse helped me find the perfect mattress, at a competitive price and scheduled the delivery for the day I needed. Highest recommendation.
Great customer service! We spent close to 2hrs in the store and we didn’t noticed it!
William is an amazing person to buy from, he made the buying process very easy for us
I was in need of finding a mattress that fit my needs according to my back issues. While trying several beds, Will explained very simply how a bed should feel in order to provide full body support throughout my slumber.I absolutely love my tempurpedic firm medium mattress!Will was able to help me with financing and accommodated along with his colleague Vince to schedule a fast and speedy delivery and installation. The process was fast, easy, and informational! I would recommend purchasing from this location 100%.Thank you both again for all your efforts!
My wife and I were pleased with the purchasing experience. Will, the store manager intelligently guided us through the process. He was patient, answered all of our questions, and allowed us enough time to decide. The other sales staff was welcoming and willing to help us also. The delivery was on time and they did a good job. Overall it was a pleasant experience and we highly recommend them.
Helpful and delightful experience shopping here sales was low pressure and extremely helpful in making the best option! Highly recommended, will shop here again!
I needed to buy a new mattress after having had a bad experience with my last one. Mark provided fantastic customer service. Knowledgeable and no pressure. I came back to the store 3 times to ask questions and test different mattresses. Each time the staff along with Mark were very cordial and accommodating to my questions and need to test almost every bed in the store multiple times. I walked out today feeling confident that I picked the right mattress with Mark’s help. If you’re looking for great customer service, a pleasant buying experience, and people that are educated on fitting the right mattress for you, go to this store in Leesburg.
Great customer service and made the buying process very easy. Highly recommend!
Mark was very knowledgeable and patient as he helped us through this mattress buying experience. He made the entire process much easier and we are truly grateful. Definitely recommend!
Bought a mattress 2 years ago for our oldest, came back to get one for our youngest. Naveed was able to take care of us, supper helpful in finding our old order. Great price and service, highly recommend.
Great experience at this place! Will was very helpful and pleasant.
Mark helped my partner and I find the perfect mattress that fit all of our sleep needs. We couldn’t be happier with the service we got today. We got a really great deal on a great mattress with the box spring
We brought our 3 children in to shop for 2 new mattresses for our family. Ages 10 and under, you can imagine! We were greeted with a huge welcome and smiles. We worked closely with Mark and had an amazing experience. He showed us several styles but was careful to not overwhelm us with too many choices. In the end, we ended up purchasing 2 new queens and could not be happier. Two additional employees, Will and Manas, also helped us out to make sure we were happy with our final decision. We highly, highly recommend coming here for a personalized, honest experience!!!
My husband and I were still not quite satisfied with our Tempurapedic bed which was too hard for me. Will and Mark came up with a great solution to add a plush mattress topper to the bed so I was cushioned more as someone suffering with fibromyalgia. Will was very knowledgeable about medical issues and have three options that he prioritized. Overall N excellent experience with compromises and a good discount that pleased us both and will give us more comfort.
I have come here to purchase all our family mattresses, covers and pillows for the past 30 years. I worked with Will Torres who gave me the best advice and the best price compared to other stores. You cant beat their customer service and price.
Probably the best experience I’ve had buying any piece of furniture!!! Honest salesman, see Mark!
I bought two mattresses from Will and it was a great experience. He is professional and friendly and makes the buying process easy and stress-free. Its the best experience Ive had purchasing a new bed.
Had a great experience with Mark picking out our new mattress. We never felt pressured, he listened to our feedback, and made it overall a much easier and smoother experience than I expected.
This story is much longer than Google allows for so I have had to leave out a LOT of the drama that transpired.Before I begin, I feel that I must tell you up front that the store manager was always professional, polite, and I believe sincerely tried to make this right.This story begins a month ago when my wife and I purchase a new mattress and a remote operated adjustable base from Mattress Warehouse in Leesburg. We paid in full and scheduled the delivery.Delivery attempt #1:The first delivery attempt was horrible. They damaged our walls, dropped the very heavy adjustable bedframe on the floor, and damaged our wooden bed frame. They did not know how to connect the cable for the bedframe and once it was connected it did not work and they had to remove it and put our old box springs back with the new mattress.After emailing the store manage and speaking with him directly, I was promised that not only would Mattress Warehouse make things right, but they would upgrade the model of the base to the model that includes “Wallhugger” technology as a way of making up for the damage that was done to the walls and the bedframe. I thought that this was very nice of them and made up for the worst delivery I have ever experienced.Delivery attempt #2:The new and upgraded base with “Wallhugger” technology showed up but was missing an essential part and had to be removed.I noticed that the mattress was not sitting on box springs but was simply resting on the bed slats. I asked him where the box springs were and was told that the mattress does not need the box springs and that “more than likely it (the base) will be delivered tomorrow”, I unfortunately chose to believe him. I found out the following day that the replacement/replacement base would not be delivered for three days. So, we spent three nights on a brand new, saggy, and uncomfortable mattress.Delivery attempt #3:Another failed attempt for the exact same missing part as the last one.Delivery attempt #4:The store manager called to schedule the delivery, very good news, and to let me know that someone with the power to do so has ordered the cancellation of the better-quality adjustable base but we would still be getting the upgraded base from the other manufacturer. Only one problem. Not only did we not get the “upgrade the adjustable base to a higher quality manufacturer”, we did not even get the “upgrade …to the model that includes “Wallhugger” technology”.The worst part of all this is not that we did not get an upgraded bedframe. No, the worst part is that the good folks at Mattress Warehouse turned out to be liars and not a company I would ever do business with again.
Will took very good care of me. This is my 3rd bed purchased from Will.
They’re very professional and friendly like the environment. I recommend to everyone to go there and enjoy their shopping.
I needed a new mattress set and I had a lot of requirements and concerns. Mark couldn’t have been more helpful. He first started with BedMatch to determine my physical needs for a bed. That allowed us to narrow our search. Once we started trying out different styles, Mark was able to fully answer all my question. He was a consummate professional. It wasn’t necessary, due to state lifting of restrictions, but Mark even continued to follow COVID protocols which I appreciated. I will need another bed in about a year, I will definitely be returning to this location to make that purchase. I couldn’t be happier with the purchase, the price and the customer service provided.
What a terrific experience! William and Mark were engaging and knowledgeable and made selecting an east experience.
Will was a great help when we came to buy a new mattress.
What can I say? This is one heck of a store. I went in a few weeks ago to buy a new mattress protector and now I have a brand new mattress along with new pillows to boot! Tempur-Pedic is the best and Will was wonderful walking me through my options when I started to look at the mattresses instead of mattress protectors.He was thorough and patient and answered all my questions. I was able to get a very good deal and am very happy with my purchase! I very much recommend this store if you are in need of buying a new mattress or anything else that goes along with it. They go out of their way to make you feel comfortable and there is no pressure to make a purchase. That is what I call a good buying experience. 5-stars!!
The entire Mattress Warehouse team- Mark, Vince and Will, were all very helpful, professional and knowledgeable. I highly recommend this team at Leesburg location!
Great explanation on what kind of mattress is needed for us. Got to know what is exactly best for us. Very good variety and good price amount too.
Fantastic experience. We came in, with baby in the car seat, and Mark took amazing care of us. He made it effortless, had an eye for our alignment when trying different mattreses. He even entertained our baby while we tested it all out. Highly recommend
Will was awesome. Helped us find a mattress targeted towards comfort for sciatica. Friendly with no pressure!
Will is the man! Very knowledgeable and saved me a ton of time looking all the options. I highly recommend going and seeing Will at Forts Evan location in Leesburg.
Go see William Torres at Mattress Warehouse in Leesburg. He knowledge and experience with mattresses is unparalleled. Fantastic experience with him.
The showroom is clean and the staff is friendly, but my review is mostly for the attention and care we received from a particular associate, Sheila. She was amazing! She took the time to explain a few choices that met our needs and found us a great sale since I was shopping for two bedrooms. Once it was time to pay and set up delivery, she worked quickly and didnt try to push products or services that had been refused. Too often, a salesperson can be pushy, which is a huge turnoff for me. I will definitely return to work with Sheila when I am ready for my next mattress.
Very professional. Knew their products. No high pressure sales like at a nearby competitor.
Will is the man! Great customer service! Friendly and all! Great staff, all are willing to help you!
The customer service was extremely helpful and very friendly. We were able to find A bed that will work great
Will was very friendly and helpful! Very seamless process. Happy I came here.
Great customer service! Our mattress and base were also delivered when promised, by a superb delivery team.
Great experience with phenomenal serviceMade purchasing experience very simple and fast
Had a wonderful experience in purchasing my mattress. Great customer service and friendly staff.Highly recommend this place.
Gave us good advice and help on a new matress based in our needs and budget.
Great experience there today. Mark listened to what I needed and was helpful and friendly.
William and then other sales guy where beyond helpful. I want in thinking about options and they made it all happen below my budget. The delivery was also perfect. I am completely satisfied! ThanksEric and Michelle Johnson
The staff at The Mattress Warehouse in Leesburg made the mattress buying experience very easy and thorough. Great selection and great customer service.
Very nice environment and friendly staff Will and Mark helped us picked the best bed and gave a really good discount.
From the moment we walked into Mattress Warehouse, Ed took wonderful care of my husband and I. We were in the market for a mattress that suited both of our needs and Ed guides us through a process that outlined the best mattress options for us. Ed was friendly, professional, knowledgeable, and patient with us. We never felt like we were being steered to the more pricier choices either. Ed is the best and we will certainly recommend him to our friends and family.
Very friendly, knowledgeable, and upfront on everything you need to know!
Will was incredible! Really friendly and greeted us at a socially distance length. He was super great and showed us the virtual program they have and showed us theyre great covid covers so we could still try beds. He made us feel great about the options they had and had great suggestions. Was a super easy process and overall great experience!
Very welcoming and professional. Knowledgeable. Not pushy sales.
Great price, quick delivery, pleasant salesman and no pressure tactics. Very pleased!
We walked into Mattress Warehouse not knowing exactly what we wanted.William, the store manager was extremely knowledgeable about the different products and recommended the right mattress for us. it is so difficult to get good customer service these day, but, William was exceptionally welcoming and professional! I would definitely return to this store the next time a need arises for a mattress.
Mark and will help us understand the industry and the nuances of what makes a good mattress. They were engaging and made the experience a pleasurable one
Mark was great and walked us through everything we needed. Very knowledgeable, helpful, and understanding. Awesome job!
Will is the best! Needed a couple of new pillows. Stopped at two other nearby mattress stores before coming to Mattress Warehouse. Will met us at the door. He asked all the right questions. And he set us up with the right pillows - that were in stock!!! Unlike his local competitors that were not really helpful and didnt have any pillows in stock. Thanks for a great experience. We will be back when we need another mattress or more pillows. Great stock. Great customer service. Thanks.
Great place to go and look for you mattress, helped me with the transportation even tho it was not his job ❤️ i recommend everyone to go here
Great selection of mattresses for all tastes and budgets! No pressure from the salesmen. Manager William Torres was very helpful when asked and was respectful of our privacy when we were researching and discussing our options. After 3 weeks of using our new mattress and platform, we are extremely happy with our selection. Recommend highly to anyone serious about buying a new, quality mattress.