Came in to resolve an issue with my watch: they fixed it with no fuss and were amazing. The sales are very intense on some nice quality items (Jan 2021)

Great great sale buy one get one free

Great service, though the smartwatches seem to be defective kind of often. Judith is a great manager.

Good selection I switched out my smartwatch

I shop here a lot! Great customer service and they always have good deals on all watches.

Friendly staff; knowledgeable but not pushy sales.Great selection of accessories, if a bit limited. They may not have belts, but they do have smart watches!

I have several fossil watches and have only ever had the batteries changed at Fossil stores. Today my wife took 3 of my watches in to have the batteries changed. I gave her a travel watch case to transport the watches so that they wouldnt get damaged or anything like that (s/n: when Im not wearing the watches I keep them in a watch case). Since it was going to take a while, she dropped the watches off and provided her contact info so that someone could let her know when the batteries had been changed. 1.5 hours later she still hadnt heard from anyone, so she returned to the store to find out if they were complete.The watches were presented to her in a single ziplock bag that theyd just flung all of the watches into. 2 of the watches were complete, but the back of the 3rd watch was completely off with the back exposed. Apparently, they didnt have the right tool to properly complete the work so the solution was to simply return it in a busted condition. The response my wife received to trying to understand what had happened was one of the stores employees telling her that she could believe whatever she wanted to believe. So they were essentially trying to keep from taking any ownership for screwing up my watch. The folks at this location eventually said theyd have to send the watch off to be fixed and it could take up to 6 weeks.Theres no excuse for returning someones stuff in worse condition than it was provided, and then trying to dodge responsibility. As a result of busting up my watch and then providing very unprofessional customer service, Ive already called Fossil and formally filed a complaint. Next, Ill be contacting their corporate offices about this store location.For potential customers, save yourself the trouble and keep walking past this store. I just needed a simple battery swap and now Im out of a watch for who knows how long. Again, beware of this location!

Best salespeople ever dealt with. Will shop again. Recommend you do too.

We bought the watch and while we asked her to remove the links, she asked us to go out and closed the door on our face because they were about to close. The people who work there were literally laughing at our faces. Don’t ever go to this stupid store.

Happy with product not happy with service. We purchased watch from Leesburg store on Sat, they had 20% off on everything. Sales person informed us that discount is only on discounted item which doesn’t include our watch. Afternoon purchasing it, checked online to find out that our watch was part of it.Went to a local store in Tyson’s corner. First they said it is not available in store. When showed that it is available they made another excuse they cannot give difference and have to go back to store 30 miles aways.Poor customer service, good product.

Great customer service. Great prices. Wonderful sales.

Bought the new smart watch generation 2 watch at this store and had the worst shopping experience! Not only was the salesman unfamiliar with the product and how to set it up, he also took the plastic protection piece off the front of the brand new item I bought making it susceptible to scratches but he forgot to put the charger back in the box so now I am unable to play with my new item making it inoperable to even use!!!!

Great deals and the person I got the gift for was happy

Natasha provided outstanding service when our son, 8th grade, purchased his own smart watch. We had a warranty issue within the first week, and the manager took care of it right away.

Good staff. Selection meh

Staff were pushy and wouldnt let me look without forcing me to try watches on

I am quite disappointed with the stock they have...

Nice watches!!!

Great prices wonderful employees

Customer service is excellent

Good deals...

Good price and quality.

Thanks!

Excellent prices

Excellent