Our experience with Public Storage was so smooth. Mark spoke with me on the phone several times and helped with his expertise on unit size etc. He was polite and made it all so easy. When we went to see the unit he was very patient with all of our concerns. We decided on Public Service because of all the help Mark gave us. Would highly recommend using this facility.

Public storage is an great place for storage. Ive been here for over a year and I cant find one complaint. I dont know many of the employees but I do know mark and he has made my stay more welcoming because of our conversations. You all should check out the site and hope to see mark. Safe travels

Great Storage facility. I’ve been renting here for many years. The on site manager Mark is fantastic. Extremely helpful and genuinely focused on customer service.

Absolutely exceptional customer service!As a military family we have moved a lot. As we transitioned to Leesburg we looked at several local storage facilities and were immediately impressed with the cleanliness, cost, and most importantly, the “can do” spirit of the management. Although we were planning for short-term storage, after a year, our sentiments have not changed. Our interactions and the environment each time we pop by the unit have been pleasant and positive. We recommend Public Storage without reservation!

Mark, the store manager was very helpful in securing two units in very short time. We are very happy with the choice and location. We will recommend PS without hesitation. Thank you Mark.

The site manager, Mark, has been super helpful throughout my entire time renting from this location. Made vacating a breeze when it came time to leave.

Fantastic service! We ordered our unit online and it was ready within 24 hours. The storage unit was VERY clean and the manager met us when we arrived and was very accommodating. We also paid less for this size unit than anywhere else within 40 miles. 5 stars all the way!

Mark is great! He is the reason why we chose to rent here. When I was shopping around mark knew competitor pricing and said he had the cheapest rate for that size and he was right!!! Mark goes above and beyond!

Mark went above and beyond during my move in and move out was a breeze! Highly recommended

Mark, the manager, is fantastic! He helped me through a cancellation with corporate to get refunded for one of the units I didnt use. I would recommend his location to anyone!

Mark helped in Sterling and Leesburg locations. He did an amazing job and was extremely knowledgeable and professional

5 out of 5 stars. Would highly recommend to anyone looking for storage space in the Leesburg area. After shopping around, this PS location had by far the best rates. And getting set up was extremely easy thanks to Mark’s help. Go here!

Made everything very easy!

Fantastic service with great communication from store manager.

Mark was very helpful in getting me set up with a storage unit. Great customer service! Thanks!

Good prices at this place and a quiet location!

Great Service and a clean property! Came in to get boxes because I am moving and the property manager took care of me.

I have been renting here since 2016 and there is a reason why there are not many spaces available. Mark runs the facility with genuine care and I have always felt my stuff was safe and secure.

Easy process to rent unit. Very helpful staff. Great unit with lock.

I got more storage space and paid bless here than at cubesmart.

Mark at the front desk was so helpful and knowledgeable. Gave us a great deal for our 10x20 unit! I would highly recommend using this public storage if youre in need. Its in a great private location too!

Friendly staff and clean facility

Great rate on 8x10. ez online renting very convenient!

Easy, simple, quick, very helpful. Thank You Neadea for making this hassle free and for being very helpful and patient! I was super indecisive on choosing sizes but was helped and it did turn out to be the perfect size and I saved money! I appreciate that she didn’t try to sale me the biggest one to make more money. Super friendly and just what I needed! Thanks for making this experience great! A tip I would Supposrt is to call or do the online booking you save money because the rates are cheaper online than the walk in rate (mostly).

Yesterday I rented a unit on a very last minute basis. I showed up to the office 30 minutes before they close. Liz was incredibly helpful and friendly... She got me in and out in no time! I said it yesterday to Liz, but Ill say it again... They should have a golf cart on site to give the facility tours and just to make the attendants job easier! Great job!

Today I was in search of a storage unit in Leesburg, and at an affordable rate too..trust me that’s not an easy task in Leesburg.While searching on Google for the “best deals”, I started to read for the best reviews. Public storage caught my eye as everyone was talking about the lot manager, Marc.Let me tell you they were all right!I made Public Storage my first stop of the day, and I didn’t have to go any further. I was even lucky enough to meet Marc, he made it such as easy process. He was friendly, funny, and professional.I highly recommend Public Storage if you’re looking for a convenient and affordable storage unit!

Superb customer service and best price!! Mark is awesome!! Great experience.

Great location and very clean! Mark made the process very smooth for me to get a unit!

Amelie helped me out and I praise her performance, everything went well and I recommend this location to others.

Remote online lease worked nicely for our sudden 7:30pm need for a storage cube. Thanks!!

With family coming for an extended stay, I needed storage fast. Mark and Chris were there to help me to get set up and in on the same day. Both gentlemen are very efficient, professional and personable. Pricing for the unit was reasonable. Unit was clean. Property is well kept. Taking all into account, Ive had a great experience with Public Storage! I highly recommend this facility as a good place for storage.

I feel extremely scammed by this location. I made a reservation for an outdoor “drive up” unit and locked in a rate in early April. I went to visit/walk the site on the same day - they assigned me a remote unit around sharp corners I knew my moving truck would not be able to access. Nonetheless when I voiced my concerns they told me it would not be a problem. Three weeks later when I moved in - sure enough - the truck could not get around the corner and access the unit they assigned me. Another unit right inside the gate was available; however, the man working there informed me that day was the start of their “peak rates,” and to switch units it would be close to $400 - $175 more than the rate of $225 I had committed to!! I was stuck with a truck full of my home furnishings and had no choice. Customer service is lacking, the District Manager would never return my calls to discuss. They gave me a minor discount (an “internet special”) but now I am still paying over $100/month my original rental price. This company should honor the rate from the early time I made the reservation in good faith. I am a repeat customer and had planned on using Public Storage long term. I am telling whoever will listen to go with an alternative competitor!!!

Great experience and services.

Just rented a 10x10 drive up unit. The process was painless and fast. Great management.

Mark and Chris were most helpful getting me checked in after I had to move an an entire antique store on short notice. The nearby location was convenient and exactly what I needed. Chris even helped me with a glass case I couldnt manage by my self. This property is very well managed and I was quite happy with the experience.

Chris and Mark were extremely helpful. Both did a great job getting us in and making sure we were all set. Units are clean and well lit. Much nicer than some other facilities we have used. Great overall.

Mark, the manager, is great with people and has an excellent memory!Even though I rented the space two years ago, he still remembered me when I was back in Leesburg two weeks ago.I went to use the porta potty on property and it too was clean. If youve ever been to a concert you know how rare that is!Great place to store your memories.

Best storage experience I have ever had. Very knowledgeable and thorough manager, made sure I knew my options, helped me pick out the right size for what I needed, was exceptionally helpful. I would recommend this place to anyone looking for storage. Storage areas are well maintained, it is nice to know the manager lives on-site and really cares about the quality of his work.

Many thanx to Marc. Listened carefully to every detail of our moms need for storage. Came up with 3 different plans for us to choose from. He also knew what the prices at nearby competing places were without even looking at anything. And he was right. That kind of attention to detail is rare to see these days. Thanx again.

In all my years of association with public storage as a renter and auction buyer I have never worked with or been assisted by a better manager than Mark. He goes above and beyond and goes the extra mile 365 days each year.

Mark is the most helpful person I’ve met. Things get done quickly and I know my stuff is secure there. Thanks for providing such great service.

Great customer service. Mark really puts his customers needs first. He stayed well past closing to help get my unit setup and took his time to walk through everything. Extremely personable and awesome to work with.

I have been a customer here since 2012, when I downsized from an unnecessarily-large home to an almost-too-small home. This facility is conveniently located for just about everybody in Leesburg VA. It is clean, secure, and offers many choices in storage room square footage. It seems to always be open when I need to access my storage space. In short, it is a five-star storage place staffed by five-star people who seem to like and respect their customers.

Wife & I are longtime renters. We loved Erin! Very happy and polite! Its sad shes leaving but the new managers seem okay too. Lots of security and easy access ad long as people stop trying to pull 18 freight trucks in.

Thanx again to Mark for estimating the exact amount of storage space needed.

I’ve used a few storage companies in the past and they had some pretty gruff employees who you knew they were just there to collect a check.This place, very much the opposite.Friendly as all get out before we moved in. Let us know Id forgotten to lock my storage one time, and was willing to work with my hectic schedule on getting that issue sorted.Well worth the expense to use them and I very certainly will use them as needed in the future.

Like someone previously posted, I knew nothing about the whole storage process. However, Levia helped me get through the process relatively easy. She effectively answered all of the questions I had and even offered some advice. On top of all of that, she was very pleasant to talk to. Exceptional customer service!

Mark exemplifies great customer service! He is very knowledgeable, friendly and exceeded my expectations in personally letting me know when my automatic payment had not been received and immediately taking my payment. I highly recommend this storage location as they have storage, boxes, tape, etc and are truly there to help make your storage experience the best.

Didnt realize there was a Public Storage out here! Needed to pay my bill and Mark was awesome. Found my account quickly, answered my questions and had a joke to spare!

Mark always takes care of this property like its his own. Cant say enough good things about the service, cleanliness and convenience.

Our academy just left the site after storing for close to three years, leaving only because we have a new storage building on school grounds. everything was great. the manager, Marc, was a great communicator and showed incredible attention to detail. thank you all.

Place is great. took their time, carefully made list to make sure we had right size to fit everything just fine.

Good customer service, knowledgeable staff. What more can you ask for? I went there because I was having an issue with my storage unit, and the young lady there was very helpful and knowledgeable. I would recommend this place to my friends!

Amazing customer service. Clean and neat place. The Property Manager guided made sure i feel appreciated and welcome by making business with Public Storage. Did I mention it is also secure? ... it is.

The manager, Mark, was very helpful in finding the best price and size of storage unit at one of the companys other nearby locations. He was very professional, polite and thorough in his efforts to find the best solution for my storage needs. I recommend this location highly.

Mark was excellent to work with. Had a situation where I needed to get into a unit the same day and Mark went above and beyond to make sure I was accommodated. Excellent customer service, would highly recommend!

Excellent facility. Mark is a fantastic manager and is always looking out for his customers. Your storage needs are in good hands here!

By far my best storage experience! Mark, the manager went out of his way to help me save money and chose the right amount of space. When it was time for me to move, Mark helped to coordinate with the moving team. I will definitely use public storage again and in particular the leesburg location. 6 stars!!!

Mark suggested the perfect storage solution for our move. The facility is very well kept and meets our needs perfectly. The property manager is super friendly and very helpful, I will definitely be recommending this facility to any friends and family that might need a storage unit in the future!

We have stored theatre props/furniture here for 5 years now. Great location and the Manager Mark is really great. He has the best interest of his employer and customer in mind at all times. :)

Reserved my unit before moving, which was ready for me when I arrived. I underestimated the space I needed though, and it was no problem changing my rental contract to a larger unit. They were very helpful and welcoming.

Great facility, conveniently located. Michael was excellent, professional, and speedy in getting me all set up and check out.

The guys in my crew have three storage units. The manager called me early yesterday morning to let us know we forgot to lock one of our units correctly, a very short time after we made that mistake. Top notch service !

Mark is the best! Always keeps it clean and tidy, and most importantly: safe.

Pleasant staff and great location in Leesburg. We rented a unit while selling/buying a new home and the space was a great convenience during our move. Staff was always very helpful and attentive whenever I had a question. Would rent from again in the future.

Company gives no assistance web site is garbage. Asked for bottom line price got no definitive answer !!

Due to unforeseen circumstances of a pipe that burst in my apartment. I had to try find a storage unit that would hold my household goods. I went to this public storage after having been given the run the rat race gambit of trying to find a place to store my stuff and the young lady on duty as the customer service representative, Levia Hardy was so courteous and nice to help me find a unit. She went above the norm of providing exemplary service to explain the rental and insurance process. I was genuinely pleased with the ease in which she made me feel to not be pressured to purchased frivolous items that I did not need to make and feel that my stay at the property was worthwhile and that my stuff was in a secure and safe place.

I actually was at Public Storage off Lawson Rd. On Sunday, January 28th. My other storage facility Cubesmart, had closed much earlier then I anticipated that day. I went online found Public Storage filled out my info and drove over to the facility. I met Mark the Property Manager. He was very professional and efficient. Had me in and out of the office, all set up in no time! I would definitely recommend this storage facility to anyone I know or meet. Excellent customer service and competitive pricing. Cheers

Excellent as before.

Kept us from buying storage down the street by telling us he was cheaper because he checked everywhere in town for that size and it had the first month discount when the others did not. and he was correct. gave us directions and we left the parking lot of the other place right away

Thank you again.

I met both Mark and Elisabeth when I rented my storage unit. They were both very knowledgeable, helpful, and made me feel welcome. It gives me a level of comfort, leaving my items in such professional hands.

Go see Mark! Talked to him over the phone prior to arriving from Las Vegas Nevada. Mark had everything squared away and waiting for me the second I arrived. Great guy, great manager and a good experience after driving 2300 miles.

Great storage facility. Mark is great and always offering to help. Customer service is awesome.

An all-around excellent experience. Mark Maners deserves all of the accolades you see here and more. Top notch.

Perfect size and rate. EZ first level access.

Neadea was very knowledgeable and helpful! Would definitely recommend this location!

Bought supplies last Wednesday. They had everything I needed and suggested best ways to protect my newly inherited keepsakes.

Rates went up steadily 2-3 times a year.i think this company brings in customers at a lower competitive rate andthen increase rates knowing how cumbersome it is to move storage space.Just paid hefty $51 late fees.My previous company would call me and take cc over the phone tohelp us avoid paying late fees, but this company does not care, itseems. i hope company rep sees this comment and reverse the chargesas a one time courtesy.i will be starting searching to relocate to another company.

I highly recommend this storage unit. Levia has been extremely helpful in the rental of my unit making the process simple. She always has a smile and is cheerful when I need to speak to her.

Just left after keeping our stuff there for a year. clean & safe and in a good area.

Easy online renting and account

The manager that works there is very professional and helpful. I highly recommend this facility if youre looking for good customer service and quality care.

They are very friendly and very professional. I will highly recommend them for all of your storage needs. I have been their tenant for quite some time and love them !!!

The manager marc promised to stay well after closing time to help us. We had family emergency that postponed things but we will never forget this. public storage WILL be our place of choice.

My experience with public storage has been exceptional pleasant in dealings with the young lady by the name Levia Hardy. She was knowledgeable about her products, the supplies, and the units within my price range. She went above and beyond the means of being a customer service rep. I was impressed and satisfied with the outstanding service she provided to me. She is definitely a true team player. Thanks Levia for making me feel comfortable in my choice to move my valuables to your facility.

The property is well maintained and excellent customer service. I stored all my precious items there and knowing my goods will be safe. Thank you !!!

My experience with Public Storage has been outstanding. Levia Hardy who is employed at Public Storage is extremely helpful and friendly. She had me set up with my storage unit in less than 10 minutes. When I used to come to the storage unit to make payments before I set up my online bill pay she knew me by name immediately which was extremely impressive considering I had only been there a couple times to make payment. I had the pleasure of speaking with Greg on the phone today who is also employed at Public Storage to help set up my online bill pay account and he was very helpful and friendly also. I would recommend this storage unit to anyone expecially because of the excellent customer service. Not one complaint!

Well organized place, manager is awesome and friendly as well as a quick and hard worker

Our company rented a giant unit on thursday. best monthly rate- by about a hundred dollars- for an large outside access unit in loudoun county !! this place has been here for decades but the unit looks new....spotless.

Large storage unit my business rented this week is great. the complex is very very clean.

Due to a family emergency, I was in an frantic hurray to purchase a public storage unit, unload a travel van, and get to the airport to fly out of town.Mark Maners was extremely personable and helpful assisting me with purchasing my unit and moving things along as quick as possible.This took place near the end of the business day so I was the only person at the facility at the time. I explained to Mark some of things that had just suddenly happened to my family and the need to fly out of town as soon as possible.Not only was Mark empathetic and understanding, he offered to help me take a few loads into the unit to speed up this process.Mark was one of the most truly helpful and caring employees Ive met in general. I want to thank him for helping me unload as quickly as possible so I could make it home to my family.

The manager was very knowledgeable he informed me of everything and I feel very comfortable with my stuff there

This may not be the newest storage facility in Leesburg, but the service and attention to details is the best. Mark, the manager is very knowledgeable and helpful.

Clean and secure. i rented my unit a few days before i moved things in, as i needed packing supplies. and they had everything i needed to get the job done.

I have to say that Levia has been exceptional to work with. I couldnt have asked for a better person to work when it came to my storage needs. Because of I would recommend anyone to her. Always willing to work with people. Thank you for everything Levia!! She is a 5 Star Employee!

The property manager Laviah was excellent! I came in with questions and she answers everything with such confidence. The promotions that the company offers is also a big plus because moving is expensive. Im storing in November so I will be back, my colleague use to store here last year and told me to go straight to Laviah so I did. She lives up to these Google reviews.

Dayles customer service was exceptional. I had a minor issue and he addressed it promptly and courteously.

Levia has a wonderful customer service skills. Almost spend an hour with me explain everything without having any attitude. It was a helpful and great atmosphere to do business with and all because of Levia.

My experience with the facility in Leesburg has been great. Levia is very knowledgeable and she is very helpful. She always has a professional and caring demeanor. I wish more customer service reps were like her.