I have been coming to this FedEx for over 7 years and it had the best customer service. I would go out of my way to come here. The people knew me by name and it was a family experience. I’m happy to see more people being hired, but it’s truly saddening to see how horrible the service has become. There are no people skills. I was treated disrespectfully and talked to with such contempt. The questions and concerns I posed were received with judgment and responded to rudely. I was treated not as a customer but a “sale”. I have been shipping the exact same package for so many years but now all of a sudden I’m being asked for random added fees and being refused services I had been using without a decent explanation. I can’t believe how horribly the service has dropped. This place has truly lost great people- I hope management can train these new employees on improving customer service and treating people with respect.
I went to this location to ship some documents and was greeted and helped by Jannat (associate). She was helpful and knowledgeable about the products and services to offer. This branch should recognize her for her professionalism and customer service skills. She was efficient yet had willingly provided answers to all my questions and requests. So needless to say this was definitely a pleasant experience and I will definitely be back. Thanks
They don’t open on time .
Untruthful informationThey informed they are open 7:30 AM to 9:00 PM week daysThis is wrongI have been there Sep 9/2020 @ 8:30 AMBut office were closed and nobody has showed on.Please do not waste peoples time, change your advertis and write the correct time, your are open !!!!
Refused to ship my package unless I bought their box and packaging. Scammers!
Wanted to charge me $6.00 for a box, okay they can’t help that. I decide to go to Home Depot to get a box for cheaper and ship using that. The gentlemen there said my box was too big and refused to accept it. Further, he would not let me use any of the broken down boxes behind the counter. Do not go here. They are a rip off.
Been waiting since 7:30 am when they say they open-and now it is 8 am and still nobody has showed up. Don’t waste time trying to come early
Extremely helpful staff. Always ready to help beyond their limits. I always use FedEx for printing my documents sometimes I have a lot of documents to print and usually they offer me themselves if they will print it for me by doing that they earn my respect and save me hard work and time. I want to thank each and everyone who work here for your service and helping us.
That dont consistently open on time and it is very frustrating.
Was immediately greeted as I walked in the door. I had a delicate item to be shipped. Joy expertly packaged my item and it arrived quickly and safely to its destination. I found the store to be clean. Would definitely use this FedEx location again and recommend it to others.
I came to drop off at package at 7:30am this morning and it is now 8:00am and no one has showed up. There is currently 5 people also waiting to drop off their packages. No employees in sight.
Arrived at 9:02pm last night to drop off some pre-labled packages. Instead of turning me away, the guy inside let me in and accepted my package drop offs. Really grateful and good service.
Great customer service here! Employees are very nice and efficient everytime when have had to pick-up or send a package.
What a convenient way to print large size posters from here. They were bit busy but i liked way they wrap it up. Price was reasonable.
Required my ID to send a package, ok showed them that but my addresss changed so they gave way too much trouble for my current address. Really proof....to show you like your a bank or a passport service, this is the last time, honestly stick with another shipper UPS or usps works way better and is much more affordable
We had a very complex order to handle and Michael went above and beyond to assist us in getting everything sorted.
The staff was very helpful. I was able to ship out what I needed to quickly. It was a bit of a pain to find though. I wasnt familiar with the area.
Have been here several times. Staff is always helpful. Copies, packaging, faxing, Fedexing. Glad this is in neighborhood. Easy parking. Will definately use their services again.
Nice employees. Helped me immediately. I got exactly what I needed. I was in and out quickly.
Unreliable and slow. Picking up packages 5 days after labels are created is unacceptable. If they dont sharpen their abilities to compete with the other strong competitors I really dont think they are going to make it.I sure will avoid them as much as possible..
A solid Office location. It has served as my printer many times. Fair prices.
Everytime i came here had a good experience in terms of helping staff and ease of shipping my stuff. Thanks to all members here.
The staff is consistent in providing customer service with a spirit of excellence.
Staff is always helpful and knowledgeable. Im often in and out within minutes.
Worse place ever. It was suppose to open at 7:30 am and the person didnt get there until 7:45. He didnt apologize or anything. The staff is terrible.
Great staff and excellent customer service!
Understaffed but okay customer service however the place stinks !!! (no kidding I can barely stand the sweat odor while I wait)
Good courteous staff