I went in with my daughter and asked for a little help about where they had a certain product. What we got was an expert helping us to get exactly what product would be best and which one would last longest.Wonderful service.

My husband loves to shop with me because of their mens products and hygiene products.

I made 3 trips around the store looking for an item. I made eye contact with 2 employees just standing around. I watched them ask several people if they needed help and yet I wasnt even acknowledged even though you could tell I was on the hunt for something. It took me starting to walk out for one person to ask if I could be helped. The customer service was terrible especially with how many employees were working and standing around watching me. I usually only leave good reviews but this was ridiculous. Save yourself and go to a different location with better employees and more options. Such a waste of my time and drive.

I don’t go to Ulta very often, but when I walked in Liz was so helpful and nice about which products to get!!

Thank you so much for all of your help . If you go to this location ask for Jonell ☺️ She is very helpful and professional.

Ulta is booming right now! Still lots to pick up if you havent already gotten that special gift or some Beauty Magic for yourself! I Love the staff, Im always very well taken care of. 💜

One stop shop for all ur beauty needs!!

Had a great experience. The ladies were very helpful especially liz. Worth going here if you want questions answered ask for Liz.

I always shop at this Ulta, and before today my experience has always been positive, and people have always been helpful. Today I walk in with my son, and walk to prestige. I got what I wanted and noticed a woman ( in the back)who kept staring, and walking close but never would ask if I needed help. I walked to the other side of the store, and another lady helpedme find a concealer (because she asked if I needed help). I go to the lashes and the same woman who stared at me from the back, had followed me to the front to STAND LITERALLY BEHIND ME at the lashes. Yet AGAIN not asking if I needed help. Just STOOD there. Absolutely horrible customer service. So here’s some advice. IF you’re going to FOLLOW someone so OBVIOUSLY, AT LEAST ASK IF THEY NEED HELP. I have NEVER had that experience before, and such blatantly obvious judgment.

The store doesn’t sell alien perfume any more original scent. They stop selling a lot of morphe products, They’ll get something new and then never sell it again so they are completely unreliable store.... they never have tanning mitts .. every time I go here they always are out of some thing it’s just always a horrible experience at this store,,, I’m never going there again!!!!!’

I’m giving this specific location one star for what I’m going to go ahead and call biased harassment. I was greeted by friendly employees when I walked in, which anyone can appreciate, and declined needing any help because I already had a list of products I was looking for. During my 30 minutes inside the store I had employees watching me constantly, which was making me uncomfortable, it got me so frustrated I didn’t even bother with finishing my list and picked up the remainder of what I needed in Carrollton. I guess since I was a person of color with a SMALL backpack, this must of been alarming for them even though there’s a gym in the same shopping center there’s no way I could have walked from, I had to be up to trouble 🤔🙄I was approached for assistance so many times I quit responding and just walked off from the last two. Not the way I like to treat people but I felt more like an nuisance they needed to get rid of than a customer. The woman who rang up my items is the only reason I was able to calm down because I could tell she was aware of how I was being treated and made sure I got all my birthday month goodies. I love Ulta and always will but what I experienced today was gross and I will never set foot in this location again.

Breanna was awesome I love my haorcur!! Already scheduled my next appointment with her to get it colored

Employees at this location are very helpful.

We were immediately greeted, which 2 me is a big thing..Reps were very attentive.Large selection of products to choose from.Most were in stock.In and out transaction.

Helpful staff! Pleasant experience

First off the customer service is too notch! They are so helpful and actually have answers to your questions. Also they are honest! I went in asked about a certain product and they told me that there is a better one that is also cheaper. They are awesome!

Great Stock of Girl Stuff

My daughter and I arrived at the store at about 8 pm and we were greeted immediately when we walked into the store by everyone. And the first smiling face I saw was no other than the Manager Shayna !!! Normally working in retail people are low energy about that time. I asked her for help finding a Fragrance . Shayna showed me around the fragrance section along with telling me about the promotions. Unfortunately Ulta will be open on Thanksgiving Day 😐 at 5pm . I don’t like that . However I’m grateful that Shayna not only showed me around but helped me find now my new favorite fragrance BonBon !!! Thanks 🙏🏾 Shayna Great shopping experience .

The wonderful sales staff at this Ulta location are always super friendly and helpful. They are also very knowledgeable about the products when you ask a question!

The location in the colony didnt have a great selection and the employee who I asked for help was clueless plus she had to keep stopping to ring up people. An Asian woman that I think was a manager was on her phone the whole time and didnt help cashier any customers. I would shop here but only if I didnt need assistance and didnt feel like driving to a better stocked location.

Rarely do I get asked if I need help, and I often do have questions. This is not a friendly store. 3 times Ive been in and each time its hard to get the attention of employees that are usually huddled talking to each other.

Ulta is my guilty pleasure and this location is always great to visit!

This past weekend I had the pleasure of consulting with Kira Norton out of the Lewisville location who was not only friendly, happy to help ( which honestly I have never seen at any other Ulta location) but truly knows her cosmetics. I have tried so many foundations in the past that are great after application, but mid day not so much. Kira’s recommendations I could not be happier with! Kira was so spot on with all the advice she gave and did not try to sell me multiple products I did not need. I have had so many negative experiences at other locations throughout the metroplex this was going to be the last time I gave the chain a chance. Thanks to Kira I will faithfully go to her for all of my future cosmetic needs. Ulta should be counting their lucky stars for this young lady!

Great variety of cosmetics.

Store manager gets 5 stars. Shes the only one that even acknowledge me. Extremely helpful and made me feel welcomed. I was in the store a while, with a basket full of products and several employees passed me and did not say anything to me. (which is odd normally Ulta has exceptionally friendly staff) that was not the case today. Staff was way to busy talking to each other. Was only acknowledged after being in the store an hour.

I could not find an item in store that I had seen online. I was helped, happily, and immediately by a manager, who then and there, ordered the item online. There was no shipping charged and I received my item in 4 days.I could not have been happier!Thanks Ulta

Love Ulta great customer service!

Amarian is the best! Shes been my stylist for several years & shes very professional & detailed with styling my hair.

I left the store STUNNED by the prestige sales/make up person. When i was being helped then the rep dismissed my concern saying she did not see an issue with the formula nor color on me and did not understand my problem. Ok, believe it or not that was not my issue, even though she was unpleasant. To test the color on me the make up person (supposed to know hygiene right????) PUT THE FOUNDATION STICK DIRECTLY TO MY SKIN! NO CLEANING NOT EVEN AN ATTEMPT TO FAKE IT. STRAIGHT FROM THE TESTER TO MY FACE!!!!!!! WTH!!! I am appalled and am shocked and GROSSED out!

Very clean and staff is helpful

This is a great location and everything is in stock! Friendly staff, too.

I love the fact that I can casually shop, try samples of makeup, perfume, etc. and not be harassed by the sales people. They are there if you need them, but dont hang over you.

IF I COULD GIVE THIS PLACE ZERO STARS I WOULD. DO NOT BOOK APPOINTMENTS WITH THEIR SALON! I booked a hair appointment weeks before my wedding day. I received an email confirmation the day of the booking, for 3/18 at 10am with Nicole. I confirmed the appointment again two days before my appointment. On my wedding day, I walked into the salon to be told by the stylist that they did not have an appointment scheduled for me. I explained to the stylist that I was getting married in 3 hours and had the confirmation with me. She replied that she could not find the confirmation in the system and could not help me, although another stylist was walking around the back and there was 1 customer in the salon. She then stated, Did you book online? Sometimes the appointments dont go through the system. Sorry. Abhorrent customer service from this location. ULTA YOU HAVE LOST A LOYAL CUSTOMER, and rest assured that I will tell every single person that I know of my terrible experience.

Great place. Sales associate was extremely nice and very helpful. Will definitely return to shop here.

Awesome location, selection is amazing. Staff is extremely helpful and knowledgeable of products. Free incentive items with $50 or more pu9Purchase are a plus as well. I loved this store. Great place for Christmas shopping !

Love this location, everyone is helpful and offer great customer care. Sometimes I come in for returns that I order online and it’s no problem, exchanges are easy too. Irma is AMAZING (:

Ulta is a fab cosmetic, skin care, and hair salon. They have a monthly sale with coupon. Great choice of fragrances and make-up.

Amy! Thanks for your help, colors for foundation was spot on

Good customer service. Could get a little busy for the one on one kind of service but they always seem to come back to help out. Went to buy make up for my wife as a surprise and needed a lot of questions answered.

I normally do NOT leave reviews on places. But, I felt the need to do so for my experience here. Yesterday, I went into the store to browse and felt very turned off and put out by the deamnor of, who I believe was the GM working the store. She was very short, rude and unhelpful. Like it pained her to smile or act like she cared. I’ve never had a experience such as this in any place or business. I will take my complaint to corporate. The other ladies working the store were smiling and very friendly, at least. Seems they had compassion for the customers. I understand it was very busy... but I just didn’t feel as if that store had a warm environment. I put my purchase down and took my business to another Ulta location.

Like produts they carry

Love this place! Always great customer service

Tara in the salon is amazing! I showed her several different pictures of cuts and styles and she pieced them together immaculately! This is the first time ever that my actual hair matched perfectly the hair I had envisioned in my mind! I found a stylist I will continue to visit!!

I am always greeted, assisted, and my questions are always answered at this location. I come here fairly often & the selection is pretty good.

Very Helpful staff always there for you when you need help or have questions about anything. I went in the evening between 9 and 10pm and it wad busy at all which was great! I highly suggest going here late evening if that works in your schedule.

So many choices of fragrances, hair care, cosmetics, etc. Staff are helpful and courteous. Would like to see more choices for nail care and healthier polishes such as Orly Breathable.

The staff is ALWAYS helpful

I was wandering lost and confused on which makeup brands to try, when the Clinique consultant Lee approached me and asked if I would like some help. She was so kind and gentle with my sensitive skin. She did an excellent job finding the perfect shade of foundation and concealer for me. I loved the experience and I couldn’t help but request to try a few other products and ended up buying it all! I walked out with a natural, fresh and beautiful look. I will definetly be back to try out some skincare products with her.

Lee the Clinique Consultant was amazing. She was extremely knowledgeable, and she matched me to perfection which has been difficult for me in the past! The lady I checked out with demonstrated excellent customer service as well as she was very conversational and knew about the products.

Cashier Haley was racist. she greeted the white Lady inline before me and was very nice to her. but she did not greet me, and she had an attitude the whole time and nor did she thank me for my purchase!

Savvy at the Benefit Brow Bar here is absolutely amazing! My eyebrows always look flawless when I leave, no matter what shape they were in when I walked in! She is also super kind and personable!

Amarian does my hair at this location and shes wonderful! Very professional and friendly. She knows exactly what to do with my hair every time and since Im very simple with my hair, i ask for an all over highlight and she always tones it to the perfect blonde and never damages my fine hair. I dont trust anyone else with my hair and yes Im picky :)

Ulta Beaty in the area is great as you have local availability to great products and deals. The entrance area has the spacious ed coals on show, but you have the whole store to chose from.

My first time having my hair colored at salon Ulta. Going in with full head of dark hair and wanting copper red balyage. First stylist I had for my appointment with was very honest that she could not do it, And then recommend another stylist.Ms.Tiffany was so sweet an easy to talk to. Very informative about the hair color process an her technique was great. My hair looks amazing I freaking love it!!! She did amazing job. I Thanked her so much .Thank you ulta salon for my new hair color!

Typical Ulta offering quite a range of beauty, hair, nail, and makeup care products. Good location and easy to get to.

Lee is the Clinique consultant at this location, I love her. She keeps my skin in tip top shape. I drive 1 hr just for her. I have been to other Ulta locations and dont go back to them. Lee has great customer service and she knows her products!

Gf loved it! Knowledgeable and friendly staff, very familiar w products and very clean and well organized.

The people were helpful and direct

Its always very difficult for me to walk into Ulta without spending at least $100. I went in looking for some beard wash for my husband, and was led right to it by an associate! I have to say, their selection for mens products has largely increased over the past year. So I grabbed a couple of different options, as well as another Urban Decay palette! (Couldnt resist myself)Nice location, good selection of products that range in price. Going back, of course!

GREAT customer service!! My purchase was High End, but the discount was good!! MERRY CHRISTMAS TO ALL& TO ALL A HAPPY NEW YEAR 🎉🎈🎈🎈!!

I always come here for name brand make up. I have found everything I am looking for except they cant seem to keep nyx lip colors in stock. But the staff will search high and low for you! Very friendly!

Standing in line on a Sat afternoon and the line is 10 PEOPLE DEEP, with 1, count them, O-N-E cashierat the front. Can u say BAD BUSINESS and NOOOOOOO focus on Customer Service? Common sense people, SATURDAYS R BUSY, HAVE MORE CASHIER’S..........D-U-H!!!!!!!

I had my hair done by Misty in the salon and she did exactly what I wanted her to do my color turned out perfect and everywhere else I went it would always turn red I got a lot of compliments on my hair and I will definitely be back.

Great frendly staff. Went to the salon cut about a foot off love the style she gave. Will be going back again

Maritza and Shayla are wonderful humans that were extremely helpful in all aspects. 😊

I came in for a certain Brand Both girls were Helpful

The store was quiet, the employees were friendly. I went to find a new foundation and the girl there helped me choose out a shade for my skin tone.

Could be better

Love this place. 40% off Body Butter!!!! Yay

Good place to buy make up items for ladies.

Misty is the best colorist I have ever been to. I have been getting my hair colored for years and I have never been happier. I get blonde highlights, red and purple peak-a-boo color and gray cover and she does it ALL at once. The colors never bleed into each other, the blonde is never brassy and my hair feels AMAZING after she is done. I have been coming to her for 2 years, every 6 weeks and couldnt be happier. Last session we also did keratin and its a life saver! Thank you Misty!

My girlfriend and I were very impressed with how knowledgeable Jo at Clinique was. Excellent consultation, got exactly the care and products I needed for my alligator skin, 5/5.

Very frustrated right now. Called yesterday to make a brow appointment today. Left my name and number with the person who penciled in the appointment. Waited for about 5 minutes past the appointment time before someone came up and asked if I needed assistance. Told the nice rep that I was waiting for my brow appointment. He then said oh you must have been one of the people we couldnt get a hold of, our brow girl called in sick today.Im not mad at the rep or even the girl that called in sick, things happen that are beyond control and thats okay. What is not okay is that I never received a call. Its not that they couldnt get a hold of me but that they didnt even try.First problem Ive ever had at this Ulta. Staff is nice but this was just hands down unprofessional.

New General Manager clearly has NO CLUE how to run a store. Things have gone down as almost all the staff has quit or been wrongly terminated. Hope they find someone more qualified to fix this mess before its too late.

Extremely rude staff and “manager” Leslie! Completely disappointed with the experience I received today. I was rushed during my shopping and rushed out the door..I spent $70 on TWO ITEMS! Absolutely unprofessional and straight up rude! Leslie is one of the worst “managers” I’ve experienced! If I could give zero stars I would! Drive farther and go to a different location!

Very disappointed. I went in to buy a Kylie product. I was looking at the display then I started walking around the store. A sales lady was walking around never acknowledged me, never asked if I was looking for something in particular or if I needed help. She did acknowledge other customers. I was actually looking for something else to purchase. She passed by me three times and did not speak. I did make my purchase of my Kylie product, however I was looking to spend more. I live in Lewisville, I will however drive to Carrollton or Bedford to do my shopping. Just so disappointed in the customer service. Instead of spending $31.21 I was expecting to spend more, however due to the customer service I just purchased my lipstick and left .

Tarehah was so amazing, efficient and professional. She worked with me to get the perfect look for my gas dance shape, hair texture, etc.

Really good service we even sign up for a Estée Lauder event they have next Saturday.

Very clean store friendly staff. I recently started using their salon services and love l, love, love my stylist (amarian bell) everyone I call or come In I am Pleased with the services received.

Lee, the Clinque consultant, was ah-mazing! So helpful, knowledgeable, and warm. I have never had a consultant so top-notch. She patiently answered all my questions and helped me find a foundation, powder and new skin care regimine for my very sensitive skin. I cannot rave enough about Lee or my experience, and I cannot wait to go back to her again!

Theres an ulta closer to me but I much prefer this location. I saw two floor staff working that day, both of whom were excellent, but Kevin went above and beyond. He asked all the right questions concerning my needs, color matched me beautifully first time (LOVE my becca foundation). He was extremely pleasant and never at all condescending like Ive experienced at other beauty stores. If I come back, I will ask specifically for him to help me. The service was impeccable. Tarah did my hair and she also did a great job and she was very personable, but I may come back for a touch up. Unfortunately, I lost my receipt so I couldnt do a formal survey but Kevin, if youre out there, you made Ulta my Happy Place again.

I LOVE LOVE LOVE this salon! My natural hair is black and I have a very curly hair texture. Amarian is my go to stylist every time. She successfully colored my hair nearly platinum blonde without damaging my hair whatsoever. She also suggested amazing products to help my upkeep at home without changing my usual routine too drastically! This is the only place I trust! For anyone who would like to book w her or see her work I would suggest calling Ulta for her specifically or checking out her Instagram page @glambymari

We went there for facials. Britney dis an amazing job! We loved it. We will come back!

The pro line is extensive and they have a great variety. They have trouble keeping enough stock on the shelves but are now offering To your Door service for items they do not have available.

Got my hair and makeup done by Amarian (glambymari on Instagram) and I absolutely loved it. I look and feel more confident in myself and can’t thank her enough. I was scared about going blonde but she hyped me up for my new look and made me look amazing! I definitely will be coming back to see Amarian!

Great store. It has everything!

The staff are very helpful. They greet you every time you come to their store and help you find the exact beauty products that you seek as well as offer helpful suggestions on what your options could be.

They did a great job. I will be back

I was just at an ULTA and an employee helped me find the correct color shampoo :-)

A go to place to pick up a few things. Always has my favorite brands and good stock.

This place is a joke and the salon stylists seem like they all just graduated beauty school! They were in the salon working on a mannequin and there were no clients! All the shelves were dirty and dusty too! Im not buying old dusty products!

I like the store on preston and park much better.

So I had an interview here and I was 10 minutes early but I notified one of the cashiers and she got on the walkie talkie and told them I was there. The 10 minutes passed as well as 25 additional minutes. Finally the manager who I had the interview with came and got me. So right then and there that shows no communication within the team whatsoever. The interview took an hour and a half and I thought it went really well and she came off like it went really well and told me at the end of the week that I would hear from her either way. Well I didnt. So the next week I called and they told me she wasnt in and they would relay the message to her tomorrow. I waited didnt hear from her. So I emailed her, to the email on the business card she gave me and told me if I had any questions or remembered anything I could email her or call her. And still no response. I got a job offer from another place so I went into ulta TODAY (and its been almost a month since I interviewed with her) and she was there. I didnt say anything or make a scene (not my thing) but she was staring me up and down as if I robbed her personally not the store. Ive never stollen anything from anywhere and I would never. I have no idea why she has this stank attitude like I personally hurt her. But its rude. And everyone else there is incredibly sweet and nice and the cashiers helped with their little mistake they did. But Kristin, I got the stank face from the whole time Im in there. So unprofessional especially when the she said she was going to reach out to me EITHER way, even an email wouldve been suffice, and I did the communication and I was left high and dry. Just rude!

Ok, a little pricey

Store Nice and clean, made for a quick in and out trip.

Misty was ahhhhmazing. My transformation was real!! Booked my daughter for September and a follow up for me in October!

Just did a walk in hair cut with a great stylist, named Dakota. Very kind an pleasant guy. I really appreciate his work. I needed a good cut an I got a great cut. I really like what Dakota did with my cut an style. He was very personable and friendly. This was his very first day on the job at this salon and I couldnt more pleased with my experience with him, as my stylist. He a a few questions for the manager as reasonably so.... example where are the dryers located... Nicole the on site salon manager did a great job in assisting Dakota as he needed, to his new soroundings ..... I would recommend anyone to try the salon at ulta and hopefully if he is not all booked up then book your cut with Dakota . Thank you for great service. Hayden

The hair salon and ESPECIALLY my stylist, Amarian, is amazing. I started coming last year when I wanted to go from a dark brown to blonde - I knew it would be a process and was nervous. She took it step by step and each time I came out looking and feeling awesome and without any major damage to my hair. Amarian was helpful, profesional and friendly the entire way through. I wont let anybody else touch my hair. Ask for Amarian!

The best place to shop cosmetics.

They always have exactly what I need to beautify this hair and face!