user
CubeSmart Self Storage
2421 FM 423, Little Elm, TX 75068, United States
Appearance
CubeSmart Self Storage
Comments
St
Review №1

Great place to store your stuff. Clean, spacious and secure. Never had to worry about my things stored there as I moved from Mesquite to Little Elm/Oak Point.Only thing I suggest changing is the key entry pad for getting into the facility. Its location now at the entrance to the road (423) is a bit dangerous, should be moved to the front of the office.

La
Review №2

John the manager is accommodating and works with you if a situation arises

Ju
Review №3

Management Sherry, Eddie, and their team over the years have change but the customer caring never did. I appreciate them very much.

Ra
Review №4

The storage unit we leased was very clean when we moved in. Even though we experienced some very hot and cold weather, the shed never seemed to get too hot or cold. It was not climate controlled.We got very good service from Zachary and Kricket, enjoyed visiting with them. The price of the lease was reasonable. If we need a storage shed or know someone needing one, we will be happy to recommend CubeSmart on 423 in Little Elm.Thank you and hope to visit with yall again.Randy PerkinsOak Point, Texas

JA
Review №5

The customer service rep on the phone was great. The manager at the location was great.

Ve
Review №6

Eddie and Renee are the best!!!They made it very clear of any question you needed answer for…very polite and walk you to the units…explaining to you the expectations of the company.👍👍👍

Ja
Review №7

The guys at the unit were all very friendly and quickly answered any questions that I had. The units were easily accessible and the price was fair for the area.

Ch
Review №8

Zachary was very friendly and he made the whole process smooth and easy. You have a stellar manager on your hands!

As
Review №9

Horrible company they didnt hello when covid-19 hit, they just wanted their money and called us talking like we were crazy. We were only a few days late, told us they would confiscate it belongings. We were only days late, no I am wouldnt recommend them.

Ga
Review №10

Great self storage place. John was very friendly and helpful.

Ci
Review №11

This place is amazing! I received awesome customer service. In fact, I felt like I was their only customer! The property is extremely clean and well lit. They helped me with all my move-in needs. 😁 Another plus is that they return calls very quickly.

Pa
Review №12

I love the customer service everybody had a mask on very courteous only found that I had today was the last CubeSmart that I actually had rented my storage from they told me that the truck had a ramp on it and it doesnt so actually I wasted my time going

Ri
Review №13

Easy online process and the onsite rep called to verify pass code and indicate where he had left lock/key.

An
Review №14

Kricket was absolutely amazing! Knowledgeable and helpful! I had a wonderful experience working with her! I had lost all hope in storage facilities w/ my last experience.But this facility was so helpful and seemed to really care! 10/10 would recommend!

Ti
Review №15

Customer service was exceptional, very friendly staff. Great people, quick to help and accommodate my needs. Prices are very reasonable as well, highly recommend this place to all I know.

Da
Review №16

Great prices, great service, and always helpful when a question or problem comes up.

Da
Review №17

Great service. Responsive. Clean units.

Ja
Review №18

Nice helpful guys who help you get the best deals and correct sized units.

Ju
Review №19

First place I stopped at for information on storing my household items while I get settled in TX from moving out of state. I didn’t have to go anywhere else. Paula was very down to earth, very informative, and gave it to me straight. Rates are easily manageable, and the facilities are straightforward, clean, and climate controlled. Thank you Paula for your help, and making everything go as smooth as it did 👍🏼

Ja
Review №20

This place is awesome! The girl in the office was super nice. We forgot to bring tie downs and some other stuff, and it was available in the office for a fairly reasonable price. Crickets is a peach! Clean and well maintained. Highly recommend!

Ha
Review №21

Customer service was amazing and helpful! It was hard to forget her name because she was so unique and so helpful! Thank you again Kricket!

Le
Review №22

Easy to access, clean units, well maintained and friendly helpful staff!

Li
Review №23

They were very attentive and very polite taking care of all the process of.

No
Review №24

Zack and Krickethave great customer service, always nice to my wife and me, would rate higher but could only do 5 stars

Ki
Review №25

The staff both Zachery and Kricet were tremendously helpful, and attentive. They cared about clearly communicating every step.

Sh
Review №26

Paula was extremely personable and informational. She made feel at ease in choosing Cubesmart again. She was patient and answered all my questions concerning rental units. She has a very warm welcoming personality and awesome communication skills.

Me
Review №27

Kricket was extremely helpful and very kind, answered all my questions, overall great service highly recommend her service !

Ke
Review №28

Staff was great! The woman who was always there was quick and friendly anytime I needed something. Location was clean.

Ju
Review №29

I called this morning and talked with a girl who helped me get stuff for moving. I didnt call the right moving place but she still helped me anyway and told me what I needed to get so I could pack everything so I will pick it up at the location next to me.She was really nice and still helpful even though I called the wrong store. She told me to leave a review if she helped me in any way.

St
Review №30

Excellent service! Thank you for such a well maintained facility!

Ma
Review №31

Kricket was super sweet and I really appreciate how she didn’t get irritated with the many questions that I asked. I’ll be referring this location to my friends and family.

ta
Review №32

This is the BEST! The ladies there (Sherry and Russie(Eddie, too)) take the word STRESS out of moving. It is exceptionally clean, there go above and beyond for the customer. Again, the exemplify CUSTOMER SERVICE!!! I can say without hesitation you will not receive customer service like this at any other storage facility. Thank you. Cube Smart you are blessed to have them representing you.

Er
Review №33

Friendly service, reasonable rates and good security observation of their facilities.

Je
Review №34

Cricket was so helpful! She was so kind and answered all of my questions with great patience and knowledge! Easy 5/5 rating!

Ke
Review №35

Ease of renting and vacating. Clean and safe. Convenient.

St
Review №36

Were helpful any time I needed help

Re
Review №37

I came to Cube Smart in Little Elm as a last minute decision and they were just great! It was so last minute that I actually had the movers in the parking lot loaded with my furniture and I didnt have anywhere to put it yet! Thankfully it took Chelsea no time at all to get me into the right storage unit. The unit was great. Climate controlled, clean, and secure. Chelsea, the store manager was extremely friendly, helpful and professional. I would definitely recommend this storage facility!

On
Review №38

Kricket was super nice and accommodating during these weird times. Great place to store your belongings! Thanks!

Va
Review №39

Sherry was great from start to finish! She got us a great price on the storage unit and 1st month was free. She was very friendly and helpful. The main office is really clean and so is the property! I highly recommend them. Make sure you ask for Sherry.

Ge
Review №40

I felt welcomed into this place. Great service and answered all the question I needed help with, 5 out of 5 stars! Would come do business again!

Ga
Review №41

Easy access to storage locker. Facility is maintained clean and neat. Crystal provided all the support we needed (equipment and guidance).She was personable and extremely helpful in shuttling us through the sign-up and moving process. Although we were strangers she made us feel at home and at ease. This was our first day in Texas and if she is an example of a Texan we made the right move.

Er
Review №42

Went up to the Cube Smart storage location this morning and was greeted by Crickett. She was so helpful and nice. She had no problem assisting me and did so with a smile and amazing customer service. 5 Stars for Crickett!!!

Oc
Review №43

Services was amazing ! Helped me with everything I asked.

Ma
Review №44

Kriket was friendly and answered all my questions! Nice job 😊

Sa
Review №45

This place is very well managed and very cleanly. Thank you for the great customer service! Highly recommend!

Me
Review №46

Probably the best storage experience Ive ever had. Quick and painless and Eddie and Sherry were super friendly and helpful. They also really knew their stuff and the unit was clean and well priced.

Me
Review №47

Eddie is absolutely AMAZING! From the start of our process until the end. Sometimes I would have to pay on a later date than expected.. we all know life. Eddie was always able to help me work out a solution to help and was always in reach when i needed her about any questions regarding my unit. Never rude and always friendly. I would reccomend this branch 1000% from any other store I have rented from. We Love YOU Eddie!!!!

Ro
Review №48

It was very cold today and the lady let me in to wait for my husband. I think she said her name was cricket? She was very friendly and the facility and office is very well kept.

Sh
Review №49

Ms. Russie and Ms. Sherry were so sweet and funny! My storage was clean and they left me a little note in my unit. The process of leasing the unit was fast and the one month free sold me instantly. 😊

Ta
Review №50

Sherry and Eddy are truly angels. These ladies go far and beyond to ensure you are taken care of. There is no other place that I would rather go than this location. I call them My Sheddys (Sherry and Eddy). Thank you for helping me and my family!!!

As
Review №51

Updated my first review. After my mattress and bed frame were both ruined with mold, both the manager of the facility and insurance company called me to gather all information. after 2 weeks of the insurance doing an investigation, im happy to say i was reimbursed for the damages done to my property, and im now able to buy a new bed set :)I had an issue, and it was resolved in a fair outcome.

Pe
Review №52

Great people. Clean and easy access to location.

Li
Review №53

Love this CubeSmart in Little Elm. Sherry & Eddie are amazing! They get to know their customers by name & face. They give you that small town feel. Single story and no broken elevators to deal with. If I could give 10 stars I would.

Th
Review №54

Tanner and Sherry are amazing. My first visit was with Tanner, and he and I talked about pricing and policies, use of the moving truck and insurance. I rented that day. The next day was the move where Tanner said I would meet Sherry.I had reserved the moving truck for the morning, and probably needed for only an hour. One of the best real bargains is the use of the truck. Sherry set me up with the truck and within ten minutes I was one my way.Sherry and Tanner are real professionals and know the business. I recommend them with an A+ and if I could give ten stars I would. You cant go wrong here

Je
Review №55

My move has been so stressful! But, the ladies here had me laughing and feeling like I was part of their family. Made everything a little easier. Excellent customer service!

Ro
Review №56

The lady in the office was very nice and knowledgable. She helped me with all my staorage needs. Highly recommended. Thank you Kricket!

Ma
Review №57

Quick and easy process with friendly & knowledgeable employees

ka
Review №58

Very professional and extremely helpful. Ms. Eddie made the whole process go smoothly. I will recommend them to everyone.

JP
Review №59

Russie and staff were phenomenal! They came in before opening hours to have everything ready for me. Very friendly and took great care of me.

An
Review №60

Great prices, great customer service, and NICE storage units! We recently needed 3 of them and the pricing was unbeatable. Sherri and Eddi in the office were amazing to work with and so nice!

Ja
Review №61

Just stopped by here for some boxes and Kricket helped me no hesitation and was so incredibly personable and awesome. Will be back.

Da
Review №62

I had a great experience! The 2 ladies in the office are AWESOME!! The owner should treat them to a steak dinner! CubeSmart is a one stop shop.Thanks, Darik

Ke
Review №63

Wonderful people great customer service. Came across this place on my way to the U-Haul on university and Dallas North Tollway, decided to stop by and get a quote from them. Ms. Sherry and Ms. Eddie were both on top of their game with customer service and I was almost going to give them my business but due to my loyalty to U-Haul I decided to still go toU-Haul. On getting to U-Haul the manager Brian, instead of addressing the concerns that came up as a result of their false advertisement rudely chose to tell me I do not have to rent the their Units. you Damn right I dont have to..... so I left and came back to where my business was needed. These two ladies here in this location are great and would treat you as not only human but family. I am ever grateful to them.

Da
Review №64

Cricket brought us water while we were unloading stuff. Was so thoughtful!

Wa
Review №65

Great customer service and great people they made things much easier.

da
Review №66

The best storage unit facility available! Safe location, easy access, and friendly staff makes cubesmart in little elm the best place to rent a storage unit. The pricing is also the best in the area.

Ju
Review №67

Had a wonderful experience while looking and signing a lease. Chelsea was the coolest, she found the perfect unit for our needs, and on top of that she found a great deal for us, so we didnt have to pay too much upfront out of pocket. One of the best customer service encounters Ive had in a long time. Would definitely recommend this place to anyone needing a storage space. Go see Chelsea and she will hook you up, real talk. Sweetest girl, great personality, smart, and knows exactly what you need. Glad we chose them

Tr
Review №68

What can i say?! Qick and efficient and very cost efficient. Zack and Kricket were super friendly and helpful. Doesnt hurt he was dashing and hansome. I would highly recommend cubesmart!!!

Fr
Review №69

Great place. Was with them for 2 years. They were always helpful when I forgot my code to get in the gate!

We
Review №70

We just came from Florida, I cant believe the exceptional service that we recieved. Paula and Zak was the greatest. We came here to store our whole house and recieved our first unbelievable dose of Texas hospitality. Thank you for all of your help! You guys definitely gave us a Merry Christmas gid bless

Wa
Review №71

Nice clean property. We got 2 spaces and both were clean and as advertised. There is not 24 hour access. I drove 200 miles and arrived 20 minutes after 10 so had to wait till morning. But I guess it help keeps place secure.

Wi
Review №72

Im in Retail Management and my customer service experiment with cubesmart staff Tanner Sullivan was outstanding. Its nice to know their are people that still go the extra mile to make a difference. Many thanks to Manager Sherry and staff for the comfort of knowing personal treasures are well secured with CubeSmart.

Ka
Review №73

I really appreciate the great customer service and how Eddie went above and beyond to assist my family and I. I reserved a unit 3 weeks ago but when i seen it i preferred one that was on the outside to make it easier to go in/out no questions asked she made that happen on top of all the things she was going through yesterday she was great and I’ll definitely refer my people to cube smart to ask for her thanks Eddie! 🤗

Mi
Review №74

Cricket was Great!!!.... service with a beautiful smile!!! Also clean and easily accessible units

Vo
Review №75

Ive had a great experience with CuveSmart in Little Elm. Russie, handled the setup on the account, shes quick on her feet and was able to get it done just in time for the movers to show up. Sh also went above and beyond cleaning up after my movers left some unattended items out. Id use this location again.

Jo
Review №76

Awesome people that run the location on 423! Very friendly, the place is very clean and the prices on the units are reasonable.

Je
Review №77

This was the best storage rental experience i have ever had! Crystal did everything she could to get into storage space that would work for our needs. We highly recommend this storage facility for your needs

Di
Review №78

A woman named Kricket helped me with getting a storage unit. She made it very easy to get everything set up and ready for me to start moving my stuff in there!!

Er
Review №79

OUTSTANDING CUSTOMER SERVICE!!! The team at this location is amazing...so accommodating and helpful! They are a delight to work with.

Ka
Review №80

Friendly and helpful. I had a particularly important household item to store for a time and Ashlyn Alton could not have been more understanding of the situation. The storage facility has convenient hours and easy accessibility. It offers clean, secure, climate controlled storage units of various sizes. Thank you Ashlyn. Kathy Verta

ol
Review №81

Great customer service very professional. The units are very clean and well lit. I also Believe the employees go above and beyond to make you feel welcomed and that your belonging will be safe and secure. That is rare to come by in todays world. Will be referring cubesmart to friends and family who need a storage unit. Thank you again Crystal for making the move a lot easier.

Ta
Review №82

I just want to say Thank You to Sherry and Savannah for all your help during my experience. The store was very clean and both ladies were smiling which made me smile and did not hesitate to help me with my needs. It is hard to find good customer service so these ladies were a blessing. If you are looking for a storage facility I would highly recommend this facility I assure you that you wont be dissappointed.

Ro
Review №83

Kristi provided amazing customer service in a lightning fast manner. I was able to rent a storage unit and be on my way within 15 minutes. 10/10 would recommend!

Je
Review №84

Crickets was great and very helpful! Thanks for making my move-in a breeze!

St
Review №85

It was very easy to access and it was a convenient location

An
Review №86

Crystal was amazing, not only did she take me to my delivery but she also, in the rain, helped me unbox the items and move to my storage unit. She truly went above and beyond and I can tell she loves her job. She represents the brand well, cube smart lucky to have her!!!

Na
Review №87

Paula was amazing and fast. My go to for my storage needs.

Jo
Review №88

Quick and easy to set up and easy access to my unit

Ri
Review №89

Very helpful and convenient!

El
Review №90

Tanner and Sherri are wonderful! Everything was explained and the process of renting our storage unit was seamless. If you need a storage unit, I would definitely recommend Cubesmart.

Mi
Review №91

Could not have expected a better experience. The general manager Crystal Newton treated me as if I was royalty. Her total concern was my satisfaction. The facility is absolutely flawless. As I stated before I could not have expected anything better. I recommend them highly.

Ch
Review №92

Great units, very well-kept, and the staff some of the nicest people that we’ve ever met. Really appreciate the managers Sherry and Eddie for their helpfulness making a move go easier!!!

Mr
Review №93

Yes the management staff was nice and friendly.

Ro
Review №94

Sherry and Eddie are great to deal with and I highly recommend this location for great service, cleanliness, and security...you wont be disappointed.

Ta
Review №95

Crystal was an awesome help! Even though the office was closed she stayed and helped me rent a space. Thats customer service and I appreciated that so much after a long day. Go see her at Cube Smart Little Elm!

Ka
Review №96

The two stars was given to you by Ziggy my Ragdoll cat! She stepped on my phone! Lol!

Ar
Review №97

Chelsea went above and beyond to help me find a storage space that fit what I needed! She is the definition of great customer service! I would recommend them to everyone!

Je
Review №98

I had a fantastic experience with CubeSmart. Crystal answered my questions and was incredibly helpful. The storage units are clean and well lit. Everything was so easy!

Ta
Review №99

I deliver the mail to this location and it is always so great to be greeted by such a wonderful personality. It is always my favorite stop of the day. thank you for making my day when i come through. Tamika

Jo
Review №100

Great service! No issues! Recommend!

Information
52 Photos
100 Comments
5 Rating
  • Address:2421 FM 423, Little Elm, TX 75068, United States
  • Site:https://cubesmart.com/texas-self-storage/little-elm-self-storage/3290.html?utm_source=google&utm_medium=gmb&utm_campaign=gmb-listings
  • Phone:+1 972-712-4100
Categories
  • Self-storage facility
  • Boat storage facility
  • Moving and storage service
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:11AM–3PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–1:30PM
  • Saturday:Closed
  • Sunday:8:30AM–5PM
Similar organizations