Wow! Would give 0 stars if possible. Went into Wal-Mart to get an eye exam with Dr. Lori A. Sanger of Closer Look Eyecare, Inc. Before I arrived in her office I used the Wal-Mart bathroom and washed my hands afterwards, of course. Had to knock on her locked office door to be let in and immediately asked for a mask as indicated by a sign on her door. After I dawned the mask she asked me to wash my hands and I let her know I just did in the bathroom. She asked I do it again because I touched her office door so I obliged her request. After sitting down to the first machine for the exam I was completely disgusted by what I saw and asked her for a wipe. There were two machines and I cleaned one not even completely and a thick layer or yellow dirty residue that must have accumulated around the edge of the face pad for years came off. 🤮 It was clear that the corner bit of the machines face pad hadnt been cleaned for a very long time possibly never. After I handed her the wipe and she saw how gross it was she knew the exam wasnt going to go well and she got very defensive and asked me to leave. I said okay and pulled out my phone to capture the photo seen here to document the condition of the other machine that I didnt clean. While I took the photo she said, you need to get out or Im calling security. The disgusting state of her machines and her apparent double standard of cleanliness directed at her patients is unacceptable.

Booking database is only for individuals, no family option available, and staff cant see general evaluation as a service, and insist you did something wrong that invalidated the request. They cannot provide personal services to correct errors their booking website doesnt clear, its up to you to setup excatly what they need in the online system, or they deny service.

I made it past 40 without needing glasses. Sadly the streak is over. These folks got me in and out, very professional, couldnt be easier. I probably should have done this years ago. Get your eyes checked!

My experience today was definitely 5 star! Dr. Sanger was very informative with every question I had. I learned so much today, that past eye doctors never informed me of. Thank you Dr Sanger!I also want to say Justine that did the fitting of the eyeglasses was also very informative. She spent quality time with me answering questions also. She even helped me decide which glasses looked better on me! Thank you Justine!

Dr. Sanger (Close Look Eyecare) at this location is exceptional. She really takes the time to explain things and find the best solution for her patients. The eye exam is far more thorough then any other I have ever received. I had issues with contacts and dry/painful eyes and she made sure that we had a comprehensive plan to fix it.

Lori Sanger, OD gets ZERO stars. She is condescending, unprofessional in dealing with client complaints, inaccurate in her assessments, fails to listen to client needs, and then argues about and declines refunds for her poor work.FIVE stars go to Will, the Vision Center manager (and his colleague), who was extremely interested in client satisfaction, and did everything he could in a friendly, professional manner. Many thanks to him and Walmart for saving the day.Get your exam elsewhere from a competent provider, then take your prescription to Walmart to save money on your glasses.