I worked with Jason, his tag said he was the store manager. I had broken my phone earlier that morning and was on my way to an event hours from home in the woods. I called first to ask about their phones in stock, that call was good. When I arrived at the store Jason remembered speaking with me and let me know one phone model I asked about had sold out. Then he helped me upgrade my phone and my plan in an advantageous way, he was knowledgeable on discounts and where to go to get them added on my plan. He applied my screen protector me, and found me a suitable case.I entered the store with a broken phone and left with a fully functional, protected phone that had all my information transferred over. Throughout the interaction Jason was personable without being overbearing; he didnt seem pushy on any sales agenda either.The next week when my husband upgraded something happened that affected my trade in credit from upgrading. Im not sure if he got a notification or what but Jason called me in short order and not only let me know what had happened but also that he would fix it.Definitely couldnt have asked for a better experience.
Ariana was prompt… the minute I walked into the store she greeted me with a smile and provided great service. Was a pleasure to have her help and I was excited to learn that with her card in my phone I could reach out to her for help without even stepping into the store. This was great news since I work long hours and my time is limited. Love my local cellular plus store!!!
Bryant at the Livingston branch was Awesome! He solved a mic not working problem I had already spent over an hour + many YouTube videos trying to solve.Normally, Ive not had positive experiences with Verizon, but his assistance was redemptive 🙂
Alex helped us this afternoon and did a stellar job of patiently explaining everything thoroughly. He went the extra mile by providing a lot of details and gave us the absolutely best service weve ever gotten here. We so appreciate all his help!!
Bryant was fantastic with getting my email connections back to normal and I dont make it easy! He was so patient, knowledgeable, and perseverant.Thank you. Thank you!
ArianaYou an your staff are awesome. Helped me pick up new phone an tablet...thanks so much! I highly recommend coming to Cellular Plus for all your Verizon needs!
Trice did a fantastic job getting us all set up with our new iPhone SE today! He was very knowledgeable and professional with the entire process, making it go as smooth and efficient as could be! Thanks so much for your help!
Steven was a ton of help and did a great job assisting me with getting a new phone for my wife and I. Would recommend working with him or any of the other guys there.
I had a great experience today in Verizon working with Trice. I came in to do an upgrade, and it was completed quickly and seamlessly. Trice let me know about all options and how to go the cheapest and best route going forward.
Ariana was great! Super kind and patient. Also informative. I was lucky to work with her.
Alex did an above and beyond job in helping me today. He helped put on my screen protector and get a small piece of plastic out of my charging port. Great service and I would recommend him and the store to anyone.
I had a major emergency with my business phone and Trice Alpers helped me into a new phone and saved all my contacts.Amazing young man. He deserves recognition for his professionalism and public relations capabilities.If I could give him more than five stars I would!!!Thanks Trice.
I have been in the Livingston Montana store for several hours with Alex. He has been the politest most professional customer relations specialist I have ever worked with in any industry. Thank you Alex for being such a dedicated awesome person. You are truly a friend for life. 😊😊
Ariana was extremely helpful. She went above and beyond in helping me fix some glitches with my phone. Ariana was courteous and her customer service was fantastic!
Ariana is amazing. We need to adopt her. Kind, respectful, doesn’t talk down to people less tech savvy!!
Ariana was super helpful! She answered all my questions and got my new phone up and running quickly even when my old phone was giving her problems. Will definitely come back to see her if I have any questions or concerns about my new phone
Alex was a very good guy. He fixed my phone quickly. I am a happy customer.
Ariana is the person to see at verizon.shes helpful,and patient and answers all questions. Was the best experience weve ever had getting a phone
Staff was very helpful. My husband recently had his phone replaced due to an insurance claim and was having some difficulty in getting it set up with some of his prior apps and setting. The saleman was able to get it all done for him in about 10 minutes. Also was able to get a replacement Otter Box case for us. Thank you for your assistance.
John was a delight to deal with........intelligent,polite and very mannerly !!I am more than pleased with our dealings !!FJK
Alex was very knowledgeable and informative with the products I was interested in. He had great customer service and we will go back to deal with him. Also great up sale conversation to get me into other devices and plans.
Ariana was so wonderful helping me get setup on a new phone! Such an easy process :)
Ariana spent so much time getting my number transferred over when the computer didn’t want to do it. She went above and beyond! Highly recommend!!!
Ariana was a great help! She reviewed our account and found ways to save us money!! She explained everything so clearly.
Ariana was great and really helpful! She really helped us a lot. Great service!
Dealt With Jason and the manager had a very good experience so you got me lined up with everything that I needed and I rated five stars for sure
Jason was professional and great. He was the only rep there and he was courteous to everyone! Give that man a raise!!!!
Trice was a very attentive individual, and took the time during any issues to keep me comfortable as well as explaining anything I didnt understand. Overall a great experience
Ariana, As have working in retail, I personally have. learned client relations, Ariana is just the person for your business.
Alex was extremely helpful with new phone issues.. appreciate his knowledge of this phone
Many many kudos to Isabela and John!! Yesterday I went into our local Verizon store to get help with a complicated issue that was the resulted of a death in the family and seemed like it was going to take forever to handle. Isabela knew exactly what to do, even when the head office person on the phone was having difficulties. She was spot on with helping me through the hoops we needed to jump through. John stepped in when needed and kept me sane by joking around with me while waiting for each step to complete. He truly made me feel like I could make it through this convoluted situation. Thank you Isabela and John, your professionalism, knowledge and overall friendliness has truly impressed this Verizon customer!
ArianaThanks so much for your help and service! It was excellent and greatly appreciated.
Ariana was a great help in getting me a new phone quickly and easily.
Ariana was a very helpful with the whole process of getting my new phone, 10/10 will be in touch if have questions.
The staff at this Verizon are beyond amazing! They were super professional and very helpful. When I went in to get my phone fixed the manager Morgan was willing to help me. She was AMAZING and had a great sense of humor! She did not make me feel like I was dumb for not knowing some things. She also explained what was wrong in a way that I could actually understand. This store is all about customer satisfaction. The service I got here was not like any service I had gotten before at a Verizon. 10/10 recommend going here for any of your phone needs.
Ariana and Trice - super helpful and easy to her the whole family squares away. Thanks!
Ariana helped us understand our account, switch to a tremendously money saving plan and was super knowledgeable!
Ariana is the best. She made this process so easy and quick!
Ariana is fast at what she does and is really good at getting me a awesome deals.
Rich is always extremely helpful. He’s knowledgeable on technology and always makes excellent recommendations to meet my needs. He understands all of the various plans and helps me decide which fits our business budget. Best of all he always delivers information in a digestible manner and is never condescending. I literally always try to work with Rich, he’s awesome!
Trice was very helpful, he did all he could to get me set up with a new phone same day
Had a random stop in at the Verizon store. My wait was short and Rich started answering all of my random questions. He willingly corrected a few items on my phone, as well as giving me excellent advice on future plans. Rich couldn’t have been more polite and helpful!
Very fun atmosphere, great customer service. Alex and Megan are great.
Ariana made everything very easy explained everything in detail left nothing out made everything go quick and easy
Ariana was amazing helped me get in and out quickly so happy give her a raise please
Alex Ceresa was so helpful. I dislike navigating through phone plans, apps and technology in general. Alex’s expertise made my experience easy, comprehendible and anxiety free. We even had a lot of good laughs. Thank you Alex! You da man!
Trice & Alex both helped me over the coarse of two days. They were both extremely helpful in getting me a new phone. They made a bad situation go as smooth as it could.
Ariana did a fantastic job today helping me set up my new phone!
Ariana was awesome today! So helpful with streamlining the process!
Ariana was extremely helpful in all of our account needs ❤5 star employee
Alex did a great job helping me recover my phone and data
Great service! The folks at the Livingston, MT store helped me transferring my info from my old cell to new one.
John was a great help when I lost my phone and switched to Verizon Thanks
John was great to work with! Thanks for all of your help in upgrading my phone today.
Trice was very friendly!! Helpful and kind! Great service!!!! Explained everything to me!
John at the Livingston store was awesome. Knowledgeable and personable and patient, even though my business took us past closing time for him. Its very much appreciated and saved my evening
Super easy and convenient, Trice got me in and out of the store and was super knowledgeable.
Alex made the experience painless & fast!!Very helpful & informative!!Thank u so much!!
I always have a great experience in our Verizon Cellular Plus store. Todays visit got both my husband and I brand new phones with promotions - Im walking out with a free Samsung 21! John Mcevans was absolutely wonderful providing thorough information while saving us money, which is always a plus! Hes polite and easy-going without pressuring sale. Its so great to have a local store for our phone needs.
Megan Riffle- very talkative. Knew her stuff and very helpful
Morgan got me an awesome price, totally set everything up. It was a great experience.
Great customer support. Alex has been very helpful.
We like to keep our phones until we are forced to get new ones. Dropped my iPhone in our dogs water so the time had come! We decided to stop in at the Verizon store in Livingston MT. Morgan assisted us. She was wonderful! This was the best experience we’ve ever had in a Verizon store. She made the process painless, as quick as possible and fun! The other associates there were very nice as well. Thanks Morgan for making our trip to get new phones a great experience!
Busy store, Morgan wrestled with situation trying to get business phone switched to personal acct, retiring. Did not go as business promised, but she knew another way. Took time but SUCCESS. New phone only $20 a month!
Alex did an awesome job helping me. Very patient.
Amazing customer service. Knowledgeable, professional, stellar expertise, & patient. Give Monique a raise!!! Im beyond impressed & pleased with her overall performance!!!
Ariana was great to work with and very helpful with replacing a broken phone for the cheapest cost. Thanks!
Ariana excellent service, thank you very much.
I called cellular plus in livingston mt because i had spent almost 2 hours in chat with various Samsung.com agents unsuccessfully trying to get a resolution to the simple request that I get a replacement charger for my samsung note 9 which was lost in a move. I called cellular plus, spoke to Morgan. less than 20 minutes later I had a working charger and she even delivered it for me. Morgan was efficient courteous and has excellent listening & customer service skills and excellent knowledge of what she does and does not have in stock. She is amazing. Any needs i have in the future, I will take it to this store.
Ariana was super helpful, above and beyond my original issue!
John made the experience fun and painless.
Morgan was fantastic to work with and her training assistant Monique was as pleasant as could be!Thank you for the best service anyone could ask for!
Morgan helped me fixed my phone, great customer service and took the viruses off my phone!
Matthew was very helpful In figuring out what was going on with my phone not charging. He also gave us a nice discount on the items I purchased which was a pleasant surprise. In addition, he told us about the area and some fun things to do in Montana. I feel he went above and beyond to assist us.
Super knowledgeable and efficient; funny andfriendly as well.
Morgan was super helpful, bought a lot of extras and really appreciate the customer service! Thank you Livingston, MT!
Alex was very helpful in my purchase of my new phone.
After almost 4 years, I decided to upgrade iPhone and iPad. Whitney was very helpful and knowledgeable. I couldn’t have done it without her! She also reviewed our plan and suggested changes for the best and economical Verizon experience.It was a great experience even if it required an unusual Covid-waiting time out in the parking lot.
Morgan was an absolute gem! She took the time to try several ways to get my new phone set up and saved me so much time! I REALLY appreciate her help!!!!
Great service💯 keep it up guys 😎
They have been very helpful whenever we go in. Friendly service and they worked hard to get the problems solved
Amazing customer service. Highly recommend
If I could give a zero, I would. I went in there not once but twice trying to get help to get a new phone and they told my grandparents everything was done so I could go get a new phone, absolutely nothing was done when I went to the Verizon the next day and she did nothing she said she would do. My grandma goes in to put 500 dollars down on my phone and the lady Morgan said they couldn’t do it, my grandma clarified it was for my phone not the bill and Morgan put it as the bill😂 they need new workers who know what they are doing. I’m so sick of them doing the wrong thing, if they aren’t sure what they are doing they should clarify. Then they are rude. If you’re going to go through a Verizon go through Bozeman.
Never a good experience. No call backs .Takes forever and a day to talk to anyone in person. Usually not helpful once you talk to someone.
Ariana awesome girl, great service
Alex ⁿdid a good job
Alex was the best of the best! Patient, kind, and hilarious :)
Not understanding why I have to pay a processing fee if I pay my bill in cash
Paul was a super help and really knocked it out of the park
Logan is knowledgeable and great! Thank you for great service!
They really know what is individually beneficial to they’re customers. Great Customer Service!
I couldnt have been more pleased with the service Store Manager Morgan Campbell-Queen gave us. It took her an hour plus and phone calls to tech support before she got the phone working and was pleasant the whole time. Highly recommend her and the store!!!
Morgan at the Livingston MT store was very patient and a pleasure for a couple of old fogies to spend over an hour with. The background music was quite good, also. Pleasant experience all around..
Morgan was professional, quick and very helpful. Got everything taken care of and done.
Alex good job thanks
Worked with Maddie today and she was very helpful and made the process easy. She did a great job explaining our options and thoroughly reviewed our bill to ensure we understood our charges. Great customer service!
Ariana was very helpful and patient
The Verizon store in Livingston, MT has great employees and service. I bought a new phone and they were very helpful.
Greatest Verizon Store on Earth!!! Alex Supervisor John are Awesome +++
Morgan and Cody are amazing did everything and more on a new phone and assessors thank you so much.