Was looking for a new (to me) shop to mount and balance some tires. Ive dealt with 2 other mechanics in town and did not want to go back to them after some not so great experiences. Googled, saw the reviews and called them up. Jordan was professional, friendly, and pleasure to work with and had them done that day even though theyre slammed. I found out theyre moving to Santa Fe which stinks but they will be by go to shop for all my vehicles regardless from now on. Thanks!
Jordan is busy, busy, busy! Its because he has the best auto repair shop in town. I have had several occasions to take vehicles there. The workmanship is good and he is honest at a level seldom seen in auto repair shops. His prices are fair. This is my goto place for maintaining my 19 year old Lincoln Town car and my 1997 Land Rover Defender 90.
Love these guys! Honest, straight forward automotive masters, who treat you with respect! Keep up the great work, guys!
Honest, Reliable, Fair and Professional. Jordan takes the time to explain any repair in detailed plain language. Replaced parts are often used as visual aids. I trust Jordan and his staff with all my vehicles and would highly recommend them to anyone
Quick, friendly, honest and reliable service. I recently took my vehicle there when my air conditioner gave out. Even though they were extremely busy, they had my ac running again by the next morning. I had been here years ago and was also happy then. I wont take my vehicle anywhere else.
They did a very good job, they found a missing bolt and replaced. My air conditioning runs great
Went to solve my gear shifting issue but couldnt solve it rather received a bill of $700 for repairing oil leakage and incomplete transmission fluid change. Problem not solved at all.
I’ve taken my car to Jordan at Auto Pros for a myriad of issues and he is always very helpful, extremely knowledgeable and has gone above and beyond to make it right, a couple times when an issue was hard to diagnose and find.
BIG shout out to Jordan and his team! Absolutely the best! Professional! Fair! Amazing customer service. They worked on two of our cars (and Explorer and a Jeep) and did a great job! THANK YOU AUTOMOTIVE PROFESSIONALS! You rock!
They do great work there. Jordan and his Crew work efficiently to get your vehicle back on the road.
This was the first experience I have had with this shop, and it was absolutely fantastic! I will definitely be back. The prices were fantastic, the people were polite, and the service was lightning fast!2019 Dodge Caravan
The prices are fair, the service is exceptional. Automotive Professionals really goes the extra mile to provide top-notch service. They are honest, timely, personable, efficient, helpful, and reliable. Its been a year since I first brought a car to their shop, and I believe them to be the best car shop Ive ever had the pleasure of working with.
Helped me out ... like they apparently do for so many others. Cheers
These guys do awesome work. Honest owner/operators. Go the extra mile quite often.
Extremely professional.Know what they are doing.Explain everything very clearly.
Jordon rocks he took time to listen at first on the phone and seemed he really cared about my car. I have a 93 Deville Caddie and is my baby.He diagnosed my battery and replaced it in 15 minutes. I like these family owned shops and will definitely bring my car back there in the future
Had an unfortunate issue with my vehicle and dropped by Automotive Professionals after reading reviews. Even though they were busy, Jordan came out and inspected my vehicle and to boot, refused to charge me. Now this is customer service! If youre in the area and need automotive care, this is the place to go. Thanks Jordan!
Great service and very reasonably priced!
This is hands down the best shop I have ever taken a vehicle to. Jordan and his crew work fast and are honest. Theyve never tried to upsell me on something I dont need. They also provide legitimately friendly customer service. Highly recommended if youre in the area.
Best shop in town!
Service is top notch. You can always trust that the work was done correctly with the right parts. Theyll talk through problems with you and help you troubleshoot, only get parts you need and only do work they need to and you want done. Theyre fast, accommodating, and they do a good job, full stop.Its a breath of fresh air not to be upsold on a million things and then have shoddy work done. Theyre a true Mom and Pop joint, bit pricier than the competition but damn is it worth it to not have them save a buck that costs me hundreds later.
The most professional and pleasant automotive place Ive ever dealt with. Jordan was amazing to work with and my dented fender and headlight were fixed promptly and the prices were extremely fair. They changed my oil and let me know about some issues with my sway bar that I was unaware of. Excellent service and a wonderful crew!
Jordan went the extra mile to get a part delivered on time (after a dealer forgot to ship it) and worked late to fix my Forester so I could drive to the airport the next day. Everyone at Automotive Professionals was friendly and helpful. Thank you so much!
I CANNOT say enough about how great Professional Automotive is!! They bent over BACKWARDS to make sure we got the best service and the best price. Our car was misdiagnosed by another repair shop and Jordan and his guys found and fixed the two (real) problems with our vehicle, even giving us a discount for the confusion!!! Jordan even offered to let us use his personal car until they could get to our vehicle, and then did everything they could to get our car fixed in just one day! These guys are BEYOND incredible and we would use them for life!! If you’re looking for the best service out there, these guys are it!! Super friendly, professional, honest, fast, and truly committed to their customers!
AMAZING. Honest work, fast work, good prices. Will be using again. Amazed at there sheer speed and quality.
I was very impressed with their friendliness and their capability to get the job done quickly and accurately. They also gave me a very accurate estimate for work and made me feel comfortable. I have had bad experiences with other places in Los Alamos, and am glad that I found a place I can trust.
This place is awesome. Jordan is very knowledgeable about auto-motives, and he gives very thorough and honest opinion on any vehicle related issues. His politeness and amiable nature has made this place our first choice for any car related issues.
I had wonderful experience with Automotive Professionals. They solved long-lasting problems with my clutch and cruise control in a timely manner and for a very reasonable price. Highly recommended!Update: 6 months later, still use their service all the time to change oil and make repairs if needed, never was disappointed!
VERY reputable and honest mechanic. Helped me out last minute when every other shop wouldnt even call me back or check my truck for a week. He completed my repairs same day and charged a reasonable fee. Hes got clients for life here
Now that our family has had multiple transactions, on multiple vehicles, with Jordan and his crew, I feel comfortable providing this review. I believe it is rare to find a shop of qualified mechanics that can accurately diagnose tricky vehicle problems. The folks at Auto Pros can do this, and they follow up with good advice, solid repairs and engender a trust that brings great comfort to us who typically abhor a trip to the mechanic. Thanks guys. Part of the family now. And remember to eat your peas and carrots.
Great service
I am visiting Low Alamos area from South Dakota to help a friend recovering from surgery, and found a crack in one of my front tires. After seeing the great reviews, I drove in, and Jordan was looking at my tire within just a few minutes. He made the sensible suggestion that to be safe, the better tires should be rotated to the front until I can get two new tires. He said they could do the rotation within twenty minutes, which they did, and the price was very fair. The prompt service was not due to lack of business, as three other customers came in while I was there. Prompt, competent, professional, friendly, courteous, what more can I say - I gave his card to my friend.
Wonderful experience! Immediate and very friendly service! I will definitely come back with any future car issues.
Update: I would literally push my car past everywhere else in town if necessary to get it to Automotive Professionals. These guys continue to go above and beyond.Original review: Great service, friendly and helpful staff. Incredibly trustworthy in my experience (not trying to tack on a bunch of things you dont need, very honest about things).
I was in town for an event and my car started overheating and simultaneously the alternator decided to die. Luckily they were open on a Saturday. Despite not having an appointment, they were able to take a look at the car and volunteered to stay open past their closing time to fix both problems. Friendly and reasonable prices. I am incredibly grateful.
Automotive professionals is wonderful! This is the only place we now take our cars!!
Jordan and his crew are very quick and helpful and always so friendly! I really like having them work on my car.
Great service. Love these guys! Recommend to everyone!
They did a great job on my truck, fast and done right.
After being punked for a fraudulent repair by the big name auto repair shop in town I found Jordan at Automotive Professionals. These guys are great! Never did I get the feeling they were trying to scam me. My interaction with them was honest, professional and they gave me the impression they really cared. I have since taken all of my vehicles here for tires and other repairs and I will continue to do so. They have delivered in finding the best cost effective options for all of the repairs and I never felt like they were trying to sell me anything extra or unnecessary. The repair costs have been very reasonable and completed in a timely manner. If you are looking for an knowledgeable, honest, repair garage, this is it!
Jordan is a very understanding mechanic. He took the time to drive my 16 year old Oldsmobile with me and diagnose it. Service was fast and inexpensive.
Jordan is amazing. He is trustworthy and the service I receive from his shop is outstanding.
I called one morning and asked if they could get me in to fix my car before I left of a road within the next couple of day, they got me in the same day and things were diagnosed and fixed within 2 hours. Really wonderful and understanding staff, as someone from out of town, I wish I could take them home with me.
Quick tire help when i needed to get home at the end of the day.
Friendly and helpful staff. Great prices on maintenance and repair of 10+ yr old cars like mine!
They helped me with a vacuum leak at no charge.
They are wonderful. One of the few honest mechsnics on the Los Alamos hill. Their name says it all. I have known the owner Jordan for 5 years. He is brillant.
Same or next day service at a fair price. They do excellent work and Im always impressed.
Thank you for working on my car during this pandemic.
Good service. Fair price. Fast
This shop is amazing! Wish I had a place like this in my hometown.
Only real game in town can overcharge easily
Got help with getting u-joints pressed out. I really couldn’t be happier.
Left the car there for a rough idle problem. They had it for 2 weeks before looking at it. They did get it fixed eventually, so I cant say they dont know what they are doing, they are just slow at getting it done.
Great place. Mechanics are very trustworthy.
Jordan and Patrick are outstand technicians that actually go out of there way to make sure what they fixed work.
The owner of that shop knows more about cars than a surgeon knows about the human body !
I misdiagnosed a problem, they corrected it, didnt charge me for part return, and installed brake pads in conjunction with the repair. Theyve earned a customer with me!
Great work Great people
Diagnosed and fixed fuel pump issues. Thanks
Excellent service!